YingYing Liu
Google
We came in early July and had the most terrible experience. We ordered two bowls (which admittedly was meant to be shared between four people because we weren’t too hungry). I was surprised when the bowls came because they were both 80% rice with a little sauce on top and very little veggies/stuff. So, I called the waiter to ask if there was anything they could do to fix the situation. The waiter came, took a look at the bowls, then left without any explanation or attempt to remedy the situation. For info, the restaurant was not busy. Other than our table, there was one other table of two people. I waited for him to return but he didn’t. I called him over again and this time he brought the chef but again, they didn’t offer any solutions and left. I was stunned at this behavior so finally, I brought my bowl- untouched- back to the counter myself and told them I didn’t want it because it was not what I expected and they couldn’t/wouldn’t do anything to make it better. Long story short, the waiter became extremely aggressive and rude, acted like a petulant child and tried to force me to pay, going so far as threatening to call the police, simply because I wanted to return an uneaten, untouched bowl that I was unsatisfied with and for which they refused to do anything about even after I politely complained multiple times. This waiter has no business being a waiter, with his incredibly rude attitude and zero customer service abilities. I should mention that when we arrived, the tables were dirty despite the restaurant being relatively empty. There was no reason the waiter didnt have time to wipe the tables clean- he clearly just didn’t want to and/or was lazy, hated his job… Anyways, ultimately, the chef was nice, offered to add some additional sauce to the rice (which I declined because I was too angry to eat at this point), and in the end, the chef allowed my bowl to be returned and did not accept payment for the second bowl which my partner ate. All in all, one of the worst dining experiences I’ve ever had, driven by one terribly rude and unprofessional waiter who should be promptly fired. This waiter was a male, Moroccan man. He spoke French.
I read through the other reviews because I was surprised to see so many positive reviews and I myself found this restaurant on a guide whose recommendations are always amazing (Time Out)- turns out, this restaurant had a recent change of ownership!!! That explains the previous positive reviews, and clearly, things have gone down hill based on the other 1-2 star reviews.