Yenifer Soria-Nunez
Google
The hotel is located in a rough area, but I appreciate its aesthetic decor and the added security of tall gates. Unfortunately, my stay was marred by multiple issues that left me frustrated and disappointed. Check-in was a nightmare. Our room wasn’t ready until 6 PM. Even though check-in time was stated at 3 PM. Upon arrival, the office was locked and it took some time for the receptionist to appear. While she apologized and suggested we go eat while they cleaned the room, this delay threw off our already tight schedule.
When we returned with our food, the room was still unprepared, with full trash bins, an unmade bed, and overall poor cleanliness. Housekeeping seemed unaware of the situation And while they rushed to clean it, there was no urgency or offer to make amends for the inconvenience. Adding to the frustration, we were prohibited from eating by the pool, which felt unnecessarily restrictive.
Once the room was finally ready, it had an overpowering chemical smell that required ventilation. Later, we discovered the TV wasn’t working, and there was no phone in the room to contact the front desk. When we eventually got a hold of someone they couldn’t fix the issue and said it would have to wait until morning - which was unacceptable.
To top it off the next morning, we encountered a COCKROACH in the room. That was the final straw. I reported this to Expedia, but it was up to the hotel to offer some kind of compensation or solution due to the payment arrangements which they refused. The manager, David even denied knowing about some of our complaints despite the evidence presented to Expedia and acted like he could not see the cockroach by the bed. Checkout was equally frustrating, as the office was locked again, and I had to wait for staff to appear.
Overall, while the aesthetics of the hotel were nice, the lack of professionalism, cleanliness and basic enmities ruined what could have been a pleasant day. I cannot recommend this hotel based on my experience.