KeFei B.
Yelp
Approximately 4 years ago, my husband suffered a stroke and then developed dementia.
As his condition worsened, it became increasingly difficult for me to provide him the necessary care. About 20 months ago, I placed him at an assisted living facility, The Greenway Manor, 5235 E. Wagoner Road, Scottsdale, AZ 85254, where he has had a private room with a toilet. I agreed to the contract terms.
Two months ago he entered the last stage of his life and started hospice care. On the evening of Friday, 12/14/24, I received a call from the owner Jaki, saying that rates were being substantially increased for all residents, starting in January.
Jaki said that I could avoid the price increase if he moved to another house she owned. This move would have been a downgrade, where he would have to share a common bathroom, not to mention be very stressful for him. This is not something he should have to face at the very end of his life.
I asked Jaki how much of an increase it would be to allow him to stay in his room. I was willing to pay a little more so that he could remain in a place he was already familiar with and to avoid undue stress for him at this critical time. She answered that it would be an increase of $1,500 to $3,500 per month, a substantial increase, which I simply could not afford.
Jaki told me that if my husband were to move to her other house, it would have to be done on Monday, 12/17/24 (a mere 2 days notice). I couldn't sleep that night and was very sad and angry. I can understand that this is a business and the owner needs to make money, but the service objects are people and shouldn't be treated so callously. I find this a cold and heartless predatory practice that places profits over humanity.
The next morning, I reached out to Jaki asking for more time to allow me to find a solution. Ignoring my tears, Jaki aggressively pressed me to agree to moving him to her other residence. She said that she had already coordinated the move with hospice and that she had a new tenant for his room lined up.
After a difficult discussion with Jaki, she finally acquiesced a little and said I could have 2 weeks to move him out of her facility entirely. I'm pretty sure that the law requires at least a 30 day notice for regular renters in this state, let alone someone in an assisted living facility and I believe Jaki is ignoring the contract and perhaps state law(s). Unfortunately, I don't have time to get legal help or advice and have just been scrambling to find a place that will be good for him.
So, just eleven days before Christmas, my poor husband with only a few months left to live has to uproot everything. I simply cannot believe how heartless Jaki has been, placing maximum profit over my husband and his well being. Simply callous and uncaring.
This is on top of a $500 increase Jaki imposed in March this year. At that time, she told me that the price would not increase again for a long period of time.
In May, my husband suffered a fall at the facility, resulting in a head injury, an "intra-cerebral hemorrhage." He was hospitalized at the Mayo Clinic for more than ten days. At that time, I considered looking for another facility, but Jaki assured me that they were able to meet his needs and continue taking care of him. I told Jaki that she had to be sure, as I didn't want to have to move him ever again. Jaki agreed.
I want to be clear that the caregivers at The Greenway Manor have been wonderful. I truly want to thank them all. I am also grateful for the help I received from my Replacement Agent, Marco Lorenzana. He really came through in finding a suitable place for my husband and did so very quickly. I would also like to thank the entire team at United Hospice, the social worker Julia and nurses Christina and Whitney.
I therefore cannot recommend The Greenway Manor to anyone.
