The Grosvenor Arms

Room was spotlessly clean thanks to head housekeeper EBE..bed v comfortable and shower perfect. Breakfasts superb Staff all v friendly and helpful especially Megan and Amber who helped me with my luggage on arrival. Just be aware that parking is a short walk away and the wooden furniture, curtains and paint is in need of a bit of refurbishment but I would deffo stay again ❤️❤️❤️

am currently staying at The Grosvenor Arms and unfortunately my experience has been very disappointing. When we arrived, we discovered that a wedding was taking place at the hotel. While we understand that hotels host private events, we were not informed in advance that there would be a wedding during our stay. This is important information that guests should be told before booking, as it can significantly affect the overall experience. The main issue has been the noise. The music from the wedding reception is so loud that from our room it feels as if we are actually part of the event. It has been impossible to rest or sleep properly. One of the most basic expectations when booking a hotel room is being able to relax and get a good night’s sleep, and unfortunately that has not been possible. A lack of prior notice and the level of disturbance have made this stay far from what we expected. I hope the hotel reviews its communication policy with guests regarding private events in the future.

We came for a night away with friends to celebrate a birthday, it is such a lovely place to stay and eat. The rooms are beautiful, super comfortable beds and lots of nice touches. We had dinner in the restaurant, the menu was so good it was hard to choose and the food was really well presented, delicious and also great value. But more than all of that, the service is what made the stay exceptional. All the staff were attentive, a special mention to Josh who went above and beyond to make sure we had a fantastic stay. Definitely recommend, will certainly come back and looking forward to trying out some of the other locations too.

Used the restaurant recently for a big birthday and again, a light meal. The young guy who is the manager there is excellent - put our party in the end 'library' as he recalled our request. Maintained warm efficiency and sense of humour. More latterly found us a table for an early dinner despite being fully booked. A credit to the hotel as are the lovely, helpful waitresses. The food was great too. A credit to the town.

We had a lovely stay the hotel was spotless as was the rooms. The food was amazing only slight grumble is that to get service when checking you stand around like a lost sheep and then we had to wander looking for someone .maybe a bell would be good !but the dinner meal was as stated fantastic complements to the s Chefs but every time we wanted a drink we have to go and find someone to get someone to take our order we have to again try and find someone .would have been all 5 stars if just the table and reception service could be a be better .

Excellent hotel, clean, friendly with exceptional staff - nothing was too much trouble. Very good location - right in the town centre. Note - the hotel does not have a car park - top tip - use the Angel Lane at £6.50 for 10 hrs (free between 1800 and 0800 hrs) and runs over to the next day. Have a drink in the bar and you can claim back the parking cost. It is about 5 mins fm the hotel. The food that we did have here was very good - so use the restaurant! Oh - the internet connect is a tad slow (circa 1.5 mb - but workable!

Lovely place for a morning coffee or lunch. Didn't stay so can't comment on that but it is right in the centre of town a few yards from Gold Hill (for Hovis fans!) shops, Reeves the Baker and a lovely Italian ice cream shop.

Had lunch on Monday in the bar. Last time it was excellent, but today was not good. I know they were busy, but making customers queue up every time they want to order something, is a poor deal, especially when the system for serving customers was so chaotic and I had to stand for over ten minutes. The hot smoked trout had seen better days - small, hard and over smoked - the focaccia bread was cold and stale and the duck rillette was tasteless. The arancini were okay, but didn't taste of much. We ordered coffee - again a long queue and after at least 10 minutes, when the bar seemed deserted, I waited and eventually someone came back and said rather harshly that we were next. By then they had forgotten my coffee order preference, so I gave up. Another queue to pay at the bar. I hope eating in the restaurant is less exhausting, but surely three amiable waitresses should be able to cope with everyone's drinks orders, taking the bar food orders and people in the bar paying.