Chris A L
Google
We recently booked a few days’ stay at The Grove and left feeling somewhat perplexed. The hotel clearly has the foundations to be excellent, but unfortunately falls short in execution and attention to detail.
Even before arrival, securing a reservation for the Sunday brunch required a surprising amount of persistence, which felt unnecessary given the hotel’s focus on golf and weekend dining. Eventually, with the help of Magda from the reservations team, we were able to book for two adults and one child.
Check-in itself was handled very well by Magdalena, who was welcoming, knowledgeable, and took the time to explain the facilities, golf, and spa before showing us to our room. However, this positive start was quickly overshadowed when our luggage took 54 minutes to arrive. Travelling with a 5-month-old, this left us without essential items and resulted in a very stressful situation. We had to call twice and go down in person to stress the urgency.
Once settled, the room unfortunately felt tired and heavily used. The carpets clearly required slippers, decorative cushions and blankets didn’t appear freshly cleaned, and were quickly stored away. The bathroom continued this theme: loose tiles, dirty grout, a missing lid on the bath salt holder, and wall-mounted toiletries that felt out of place in a supposed five-star hotel, particularly awkward to access when using the bath. The yellowing anti-slip mat also looked unhygienic and poorly maintained.
Dinner in one of the Blue Bars was enjoyable and fairly priced, especially compared to central London.
Breakfast the following morning was good overall, with well-executed pastries. However, orange juice from concentrate and coffee from a vending machine were major letdowns. To be fair, once we queried the coffee, we were informed that barista-style coffee was available, which was significantly better.
The golf course itself was excellent—beautifully maintained and a pleasure to play. However, the post-round club cleaning service was offered, accepted, and then simply not done, which was baffling and disappointing.
The grounds are lovely, with great walking paths and child-friendly activities. However, the spa and surrounding corridors felt dated and poorly maintained, with chipped paint, ceiling issues suggesting leaks, and corridors that were often dirty with used coffee cups left unattended. The spa itself mirrored the rest of the hotel: tired, overused, and in urgent need of renovation. The overcrowded steam room and overt presence of “paying members” created an atmosphere that felt more revenue-driven than luxurious.
Room service was acceptable, but the delivery tray was not cleared until the following morning, again highlighting a lack of attention to detail.
The Sunday brunch/buffet lunch was genuinely good, with a wide variety of well-prepared dishes and good value. The service staff were warm and enthusiastic, though some refinement and training would elevate the experience further.
Overall, The Grove offers excellent golf, beautiful grounds, good food, and friendly staff. However, the rooms and spa are in serious need of updating, and many areas of the hotel feel closer to a tired four-star property than a true five-star experience.
We would consider returning if significant renovations were underway. Otherwise, for a genuine five-star stay outside of London , we would recommend Cliveden, Coworth Park, Estelle Manor, Four Seasons Hampshire, or The Belmont in Oxfordshire.