The Grove Resort & Water Park Orlando

Our stay at The Grove Resort & Water Park was absolutely wonderful. The room was comfortable and well maintained, the resort was very clean, and all of the staff were incredibly kind, welcoming, and professional. The hospitality throughout our stay was amazing. The facilities are excellent, with plenty of activities to enjoy, and the kids had a great time in the arcade and exploring the resort. The shop near reception was very convenient and had everything we needed during our stay, and the on-site Starbucks was a real blessing especially with early mornings and late nights after Disney and Universal. A special shoutout to Maria and Jordan at the water park restaurant, who went above and beyond for our family. With multiple food allergies, they were extremely accommodating, attentive, and made us feel completely confident and well cared for. Their kindness and professionalism truly stood out and made our experience even better and the food was amazing.

Beautiful property! Everything was perfect, pristine and beyond comfortable. Staff was very friendly and welcoming. Kitchen was spacious and had all of the amenities (if I didn't hate cooking, I would want to cook in it!). Dining space and living room had plenty of room for a family to spread out, and the sofa was very comfortable to relax on after a long day at the parks! The bathrooms were HUGE and very nice- the primary bathroom had a very large bathtub and gorgeous walk-in shower. Finally, the BEDs!!! The beds were so comfortable. My daughter and I were so exhausted and slept like babies. Our only wish is that we had stayed longer to experience the pool and water park, but we will definitely be back to enjoy those!

I’m currently staying at The Grove Hotel in Orlando and wanted to take a moment to share some positive feedback. I would especially like to recognize Suha at the front desk. From the moment I interacted with her, she was professional, patient, and genuinely helpful. She handled everything with a great attitude, clear communication, and a willingness to go the extra mile to make sure my stay was smooth and comfortable. Her customer service truly stood out and reflects very positively on The Grove Hotel. Experiences like this are what make guests want to return and recommend the property to others. Thank you for having such a great team member.

The resort was amazing! Everyone was so kind and friendly! Lazy river pool was warm and very nice! But the flow rider was the best and Eric was amazing! Very helpful and very knowledgeable! He explained how to stand up so great that I was able to do it the very first time and by the third time I didn’t even need his help taking off! We will definitely be coming back for more visits!

I’m currently staying at the Resort now. We are booked for eight days and we are on our 3rd day. I’m here With three other families… Three out of the four families didn’t have hand soap in the bathroom And some had to wait a day to get soap, My safe doesn’t work, My stove doesn’t work, You’re on hold for a very long time just to talk to anyone, So be prepared to sit in your room waiting for service instead of sitting by the pool. On the plus side, the rooms are spacious. I will update the review after our stay Update…. we are currently on our 9th day of staying here. I do want to say that everyone from the front desk to maintenance and everyone in between has been really friendly and very helpful. Thank you to Soha At the front desk for her kindness. Most of the issues we were having seemed to be coming from housekeeping, so I do feel like that area needs some work. They did fix the oven, it just needed to be hooked up. Housekeeping did not reinstall the burners after they cleaned. I did change my review because overall we did have a good experience.

I’ve stayed at The Grove Resort four times, but this will definitely be my last. The service was terrible this time around. No one ever answered the phone—no matter what time of day we called. We asked for a bassinet, which is advertised as available for guests, and were told it would cost $20 per day (which is ridiculous). Even after agreeing to pay, they couldn’t provide one and said we’d been placed on a waiting list. No one ever followed up, so we had to drive to Walmart to buy our own. At one point, an employee just opened our door and walked right in—no knocking, no reason given. Completely unacceptable. Our 3-bedroom suite didn’t have any hair dryers, and after multiple calls, we finally got them on day two. The floors were also filthy—after showering, the towels we placed on the floor turned black from the dirt. Dishes were missing from the kitchen as well. I’ve loved this resort in the past, but the lack of cleanliness, poor service, and unprofessional staff have completely changed my opinion. I won’t be coming back.

We arrived for a 10 night trip that we had paid for in the end of September. We booked while booking flights thinking we were doing the right thing in saving some extra money with JetBlue (trueblue) to be exact. Well, upon arrival we were smacked with first she tried for over a 600 parking fee, then altered to a 372 dollar parking fee…. NO WHERE ON MY RESERVATION did it mention this. I also never received an email from the resort itself although I did receive probably 100s of texts while there from the resort notifying me of EVERYTHING. Second bone to pick- beautiful resort, nice pool / nice lazy river. When we checked in our bed wasn’t even fully made, thinking this resort offered cleaning we waited to call.. day 3 we wake up still no one so I call, they come and make the bed the next day and leave dirty linens in a bag on my husbands clean clothes… surprising for such a well Rated resort. Couple of other PSAS- Everything includes 20 percent gratuity no matter where you go but most of the resort staff doesn’t tell you. They did nothing for the parking even though we had our family drive here from another part of Florida to stay with us for the night (who didn’t pay parking) - he booked through Expedia. Awful first time experiences. Every hotel down here has a water park, we won’t be back.

Our family was super excited about our first stay here. The room was nice a spacious. The smell was a little awkward and the sliding glass door in our unit did not have any vertical blinds or any curtains. This made us very uncomfortable and did not allow us total privacy. Upon my arrival, I called immediately for this to be resolved and was told a maintenance worker would address the issue. No one ever arrived. So we were unable to utilize the full unit and had to share beds. That was extremely disappointing. Another downer was the poor customer service from the host at the Valencia restaurant. Our family paid for great hospitality and customer service and it was not delivered. Bonnet Creek provides better quality service to their patrons and our family has always been satisfied with our stay there. It looks like we will continue staying where we feel valued and appreciated.

My sister found this amazing resort for our family to stay on Labor Day Weekend! Our stay was incredible but the reason we gave it 4 stars is there were some things that we didn't like. First off, when we arrived at the gate, the security guard had a really strong marijuana odor when he greeted us (I don't know how I can trust a security if he high on the job! And I don't know how much I can trust management if they let him get high on the job, idk) Second, cleanliness is a little issue I guess...Our room looked fairly new but the floor were a little bit sticky and the carpet had little bit of an odor. The front door needed some wiggling before it fully closed all the way. My daughter and our family had a great time during our stay. Drinks and the pizzas we ordered was tasty. All of the employees seems nice. We would definitely come back and stay. Hopefully they can keep up with the volume of people and keep this place clean.

This is a Do It Yourself kind of place. You are not greeted to your room. They give you a map and you have to figure it out. We were on the 5th floor and had to walk through the staircase to get to our elevator. We had 2 luggages, 2 carry on bags, a stroller, diaper bag and over 20 bags of groceries. When we asked for a luggage cart the guy out front said he needed our ID in order for us to use one. Not "oh do you need help with that". We had to bring up everything with it just being me and my fiancé. You have to wash all towels ( personal & pool ) If you request new bed sheets they will place them in a clear bag in front of your room and you have to do it. Upon checking in, on our 1st day! My family and I was not impressed with the room at all. There was a disgusting stain on the front and back on the curtain by the balcony/ living room. Very visible! Looks like a blood stain. There was splatted paint on the couch, the ottoman and the stand under the TV. The island in the kitchen is white and underneath it had red stains (also looks like blood) THE WORST PART IS THERE WAS ROACHES. In the kitchen and in the bedroom and not all in 1 day. There was multiple on different days. ( pictures will be added ) We called the front desk to report it and ask if this is something that usually happens and the guy who picked up mentioned they typically get a specific roach at their hotel at times and quickly proceeded to put me on hold. He asked if we wanted to change rooms but at this point we have a 1yo and have already packed everything, clothes and food. Then he asked if we would like them to spray something. I said no, I don't want chemicals sprayed while my child is in the room. Not knowing if he would get a reaction. To spend so much $$ and have these rooms not cleaned is ridiculous! And have us pay a deposit of $450 ( we stood 9 nights) in case of accidentals but what about what your resort already represented before we entered. We asked for additional pillow cases as two of them in the master bedroom was dirty. They said sure they will bring them up but never came. We also requested extra pillows and was told they already gave us two. We never got or asked for extra pillows. The kitchen appliances need to be upgraded! There is no broom and dust pan. And they do not come in to clean daily. If you stay over 9 nights they will clean your room on the 5th day. Which I had to call and double check. When having a full kitchen there will be messes made especially when having kids. If we have to clean up after ourselves then there should at least be tools for us to use. The only reason I am giving this place a 2 star is because of the pools/ water park.

DON'T DO IT!!! LOOKS OK ONLINE, DIRTIEST ROOM IVE EVER STAYED IN You're probably looking at this place online and thinking to yourself "place looks kinda nice, sure there's a few negative reviews but how dirty could it really be". This happened to me, this is the most unkempt resort l've ever been to. When we got to check in there was only one staff member working, though he couldn't have been nicer he was clearly overworked. We get to our room and our 4 year old opened the door without us even using the key. We walk in and weeeeewwwww! Mildew aroma hits us like a punch in the face. The room was a disaster. Stains, broken furniture, empty soap containers, my lord it smelled bad. We were there to escape Helene and had been on the road all day so we eventually just put the kids to bed after we went noseblind to the mold smell. Most of the furniture was dinged and nicked up to the point where the drawers wouldn't open. When we first got in the room most of the drawers were open, this combined with the fact my 4 year old opened the door without a key made me think someone just broke in and tried to rob the empty room. It turns out the door is just warped and needs an extra nudge to actually lock and the drawers are just broken lol. Place is humongous, there are tons of hallways that resemble the hallways in psychiatric hospitals so you may get lost a few times. The nice thing though is that there are so many different and distinct mildew smells that you'll know you're close to your room if you smell a familiar mildew aroma. The water park looks pretty fun but only one slide was working, splash pad wasn't working and the flow rider wasn't on. Also there's algae on the ground where the rinse showers are. This place might have used to be better but l have never stayed at an AlRonb, hotel, vacation rental etc. that put less effort into cleanliness. So many small problems that I would normally overlook added up to the point where I was just angry. Pieces of doors were missing exposing sharp edges that are the perfect height for a toddlers head to run into. There was a humongous dead insect on the ground in the hallway that was there our entire stay(pictures attached). If the bad reviews are giving you second thoughts about this place then YOU ARE RIGHT. Do not stay here. I stupidly ignored these. Also to management/ownership: please don't do the "wErE sOrRy wE dIDnT meET yoUr exPeCtAtioNs HoW CAN wE imPrOvE" response. I will never stay here again. The only communication I want from you guys would involve refunding my entire stay.

Inside the resort, it's a maze and it's hard to find your way around. Hallways are small and it's not the most clean. Paint (especially on doors) are peeling and there aren't many workers. Depending on the building/wing you're staying in, the water park was a far walk from our room. We had trouble navigating there and back and ended having to travel through parking lots and many hallways to get to our destination. Some areas of the resort are smelly. The overall layout of the building isn't very organized. In our room, paint is peeling from the ceiling and we weren't very satisfied with the cleanliness. The linings and corners of the walls were disgusting and stained. Inside one of our closets, the floor was wet and didn't dry the entire time we stayed. The floor was also pretty dirty and our feet were dusty and dark on the bottom after walking barefoot. With our large party staying in the same room, we needed the pullout couch for everyone to have a bed to sleep on. However, there are no extra provided blankets or pillows. When we called room service for extra pillows, blankets, they never provided it for us. When we called for towels before that, after an hour, we called again politely informing that it's been an hour and we still hadn't received them. The lady rudely responded "uh, well, we're busy and it's in route" and then hung up. The rooms are like an apartment, so you can cook your own food here too, but there wasn't even any salt and pepper, which is usually provided at lodgings like these. The knife holder is also chipping and dirty. The water park and arcade are a little small. There are not many activities to do in the water park besides a lazy river, a splash pad/water playground area for kids, and some pools. There are only 2 water slides that connect to the lazy river and the workers seemed bored and uncommunicative. The water was a little dirty with sand, quite a bit of leaves, and other particles. Overall, we were a bit disappointed in our stay as the outside of the resort appeared promising, well kept, and nice. There aren't many activities to do, service isn't ideal, and it's not very clean.

Of all the places you could stay in the Disney area this one I would pass on. The plus is it is clean. The negative is it is freezing in one place broiling in another. Also it is loud. I passed on the amenities yet they still charge a resort fee. DON'T NICKEL AND DIME ME. 5-7 business days to refund a security deposit. This is BS!

No free cleaning and we were staying here for 12 nights. Toilets and shower keep running and I notified the front desk the first day. I can tell the employees don't really like their job and are just going through the motions. Hotel was nice but service was poor. Iron had gunk on it and burnt my clothes. Also we were told that we needed to wash our own towels and my wife and daughter said the towels smelled like sun block. Dryer doesn't dry and needed to be done 3 times To get results. They also charge a $40 resort fee per night for the 2 bedroom and a $30 per night parking fee in addition to the room charge so watch out for that. Drawers were broken and thermostat didn't turn on so it was pretty chilly the first night .Other than that place was alright. Definitely not a 5 star resort and definitely not run with customer service in mind. It's a cheap place and there is a reason for that.

Let me start with saying we are here for 11 days during Xmas and New Years. 2 adults ( 1 in a wheelchair ) and 2- 12yrs olds ( Boy & Girl ). 3 bedroom 2 bath condo. Our first night we discovered our main living area blind / curtain was missing and it's the only missing one in our courtyard so we are the peepshow for everyone. So far only 1 creeper from across the courtyard decided to sit on his balcony and stare with occasional comments. As a father I expressed my concerns to him with a few choice words at a loud level from our balcony, he went back inside. We reported it the next morning and by noon we're offered a new room clear on the opposite side of resort, we originally requested the area we are in do to proximity of the pool, restaurants, and lobby ( remember wheelchair and kids ). So we declined moving clear to the other side of resort do to current ease of access. Unless you're going to parking garage because 3 sets of doors are extremely difficult to open from a wheelchair so traveling solo is impossible. But that's another issue for ADA. During this time all of the boats are out of commission or broke for various reasons but it's not posted anywhere unless you ask. Keurig coffee maker in room but no coffee, must bring own or purchase. Bring your own ( soap, shampoo, conditioner ) if using ADA bathtub because it's not accessible from tub. Shower doesn't have stability bars or bench. And remember, $25 a day for parking and $50 a day resort fee.

During my recent stay at The Grove Resort & Water Park, I embarked on an exploration of Orlando's hospitality landscape to provide an authentic experience for my discerning clients. However, what I encountered was far from the idyllic retreat I had envisioned, and I would be remiss to recommend this establishment to any traveler seeking a memorable vacation. At first glance, The Grove Resort & Water Park offers an enticing proposition. Its affordability, spacious family-style condos boasting full kitchens, and the allure of a water park create a sense of anticipation. Regrettably, the reality fell short, and my experience was marred by several significant shortcomings. Cleanliness was a notable issue throughout the property. The carpets in both the hallways and the condos were alarmingly filthy, evoking a sense of discomfort and a lack of attention to detail. Moreover, the insufficient provision of towels, despite being aware of the number of occupants, left me questioning the hotel's commitment to guest satisfaction. To compound matters, the shortage of cups and the inadequate supply of dinnerware and cutlery failed to meet the needs of guests occupying the rooms. This oversight created an inconvenience that was difficult to overlook. The state of the furniture further underscored the resort's shortcomings. Numerous pieces were in disrepair, with drawers that fell out or refused to open smoothly. Even the sleeper sofa, which held the promise of comfort, lacked proper bedding. After requesting linens, we were provided only with sheets, without pillows or blankets, leaving us feeling ill-prepared and disheartened. The bedding itself was equally disappointing. The sheets, resembling cardboard, emitted a distinct crunch with each movement, hampering restful sleep. Adding insult to injury, the shampoo, conditioner, and body wash provided were of poor quality, exuding an unpleasant aroma and housed in unappealing bottles that further diminished the overall experience. Regrettably, the culinary offerings at the resort's restaurant were a letdown. The food, tainted by an unappealing flavor reminiscent of dirty oil, failed to meet even the most modest expectations. This culinary disappointment, combined with the exorbitant prices at the Flip Flop Fun Center--where an $8 fee granted access to a miniature glow-in-the-dark golf course--left me questioning the value proposition of the entire establishment. Transportation logistics to and from the nearby theme parks proved to be another inconvenience. The limited departure times from the hotel resulted in using my own vehicle with unexpectedly lengthy travel times--approximately 25-30 minutes to Disney, and close to 40 minutes to Universal, factoring in traffic--added unnecessary stress to an already less-than-ideal experience. In terms of ambiance, the resort's soundproofing was woefully inadequate. My room, located directly above the check-in area and facing the courtyard, allowed for an uncomfortably intimate auditory experience. Conversations from neighboring guests permeated the space, and the persistent noise of construction during weekdays created an unwelcome intrusion on tranquility. Lastly, the resort's policy of charging for early check-in seemed unwarranted. Paying an additional fee for this service, despite the hotel's apparent lack of occupancy and rooms that appeared to have been ready for days, left me questioning the management's commitment to accommodating weary travelers. While The Grove Resort & Water Park may initially captivate with its visual allure, my personal encounter revealed a multitude of issues that tarnished the overall experience. The cleanliness concerns, insufficient amenities, uncomfortable bedding, lackluster dining options, transportation inconveniences, and pervasive noise disturbances simply cannot be overlooked. I would urge to exercise caution when considering this establishment for your future travels.

I visited here with a group of 7 adults and 2 children (8 and 5 years old). Over the period of a week we stayed in 2 rooms (1 3-bedroom suite and 1 2-bedroom suite) There are a ton of pros and a few cons to go along with this place. I'll begin with the cons because there are a few but I do feel in the end that the pros out weigh them overall. Cons: Checking In: The check in process take a long time, longer than it should. I did personally clock it myself and with wait time and checking in, it did only take 27 minutes from getting into the line and receiving my room. Conflicting resort pricing from Expedia: We booked through expedia and the resort fee quoted from Expedia was lower than what was initially charged when we checked in. I pointed it out and it was changed by the staff and we were charged the amount quoted. Cleanliness: The hallways could use a good clean, but I found the rooms and lobbies clean enough that I wasn't grossed out by the rest of the property. The pools could also use better filters or replace them more often. The Lazy river was fun, but felt gross at times. Kitchen: It was missing some utensils and bowls that would have made the kitchen for functional. Its not a big issue, but one none the less. Pros: The Pricing: You can't beat a price point like that for what you get in return. We got the rooms in August for about $350 per night per room, which is fantastic when you think about the return. The kitchen, plus the laundry, and the amount of people you could theoretically fit in one room was amazing. Layout: I love the layout of the buildings. Knowing that a lot of the clients will be coming in cars, they situate the parking in the center of each of their buildings which makes it convenient to get to your room while spacing out people who are parking from floor to floor. Its genius and I wish more places were set up this way. Fun: Yes Disney is close by and there is regular busses to the parks. But the resort does a good job of also filling in your time while staying there. It occasionally comes at an additional cost, but my kids had a wonderful time. There is an arcade, water park and multiple activities on the lake nearby as well to fill the needs of all ages. Not so packed: It could have been the time of year we visited, but there weren't an overabundance of people mat the pools or the hotel which didn't overwhelm my group. The lower crowds made for quality fun with the family. Fun for adults: One of the benefits for myself was that because the resort is quasi contained, I felt that I could let loose myself and get the occasional drink while the kids were by the pool. I actually had a vacation which is massive for me. TLDR: Is it perfect? No. But I think this is one of the hotels sorting out the impact of the pandemic and they are hopefully on their way there. I think for the price point and what is given in return, this place has a lot going for it and hopefully the level of service and cleanliness improve. Its worth it to check out for sure, but I would also go in with a lower level of expectations.

DO NOT STAY HERE. It is disgusting. CLEANLINESS is nonexistent. Towels and bedsheets have stains. The hallways stink of mold and garbage bags filled were left outside of many of the rooms for days. Our whole entryway door frame is broken. It look to be kicked in previously and never been fixed. I reported it and still nothing was done. I used chairs to prop it up for some sort of security. This is not safe. We booked a 7 night stay and finally going back to speak with someone they changed our room after the third night. We were given a $150 voucher for the inconveniences. The voucher was only good in the resort. Our last night we decided to use the voucher at Valencia resort restaurant. We ordered calamari gross and rubbery, chicken parmesan frozen then fried. That was $100 then the resort store $50. The reviews of happy people are fake. The real reviews are the unhappy people. This is the nastiest place I've booked. DONOT RECOMMEND

We started off our stay with front desk misguiding us placing the wrong number on our map for our room floor . It took one hour for us of walking with my handicap partner while walking encountered numerous others with the same annoyance. Once we got to the room no coffee pods blow dryer or tea all of which I was told numerous times there would be in the room to start. I called numerous times to verify all of these things as we had a choice between 3 hotels and were choosing simply on the fact of having a lazy river . We were told all of these things. We were coming to grieve and relax to celebrate the one year angelversary of my 24 yr old son. We were told we could have complimentary late check out for 11. That night we spent a lot of time walking in circles as this resort has a horrible set up. the only good thing was the restaraunt thank goodness. The next morning after breakfast we rushed back to the room due to colitis issues which took 30 minutes to get here only to find we were locked out . When I called the front desk we were told we were suppose to come reactivate our keys at 10 which they never told us the night before therefore our hour was taken up walking back and forth with almost an accident . to end it all when we got to the water park we found the lazy river was closed even though we called 3 times before choosing this resort based on the lazy river. This was absolutely the worst mini vaca we have ever had . Management stared blankly at my concerns. this did nothing for my grieving process. We wil never be back.

Our stay at this hotel was incredibly disappointing due to the complete lack of professionalism and communication from both Maria at the front desk and Ashley, the supervisor. We decided to extend our stay by arriving a day earlier, and while the check-in seemed normal at first, we received a call at 11 PM saying there was an issue with it. We were told to go to the lobby to resolve it when we returned. When we arrived at midnight, we discovered our room keys had been deactivated, leaving us locked out with two babies. The front desk staff seemed clueless about how to handle the situation and failed to communicate or reassure us during the ordeal. Ashley, the supervisor, was nowhere to be found and didn't answer her phone, leaving the staff floundering without guidance. To make matters worse, Maria handled the situation with complete unprofessionalism. When we voiced our concerns to her coworker, she rudely raised her voice at us instead of helping. Her behavior was unacceptable and only escalated an already frustrating situation. For the rest of our stay, she avoided us entirely and made no effort to apologize or assist. This was by far the worst hotel experience we've ever had. The lack of leadership, training, and basic customer service from both Maria and Ashley reflects poorly on the hotel. Serious changes are needed to ensure no other guests experience this level of disrespect. We left upset and will never return.

this was my absolute worst hotel experience in my many years of travel. No hot water for showers. hallways were filthy. no soap. phone didn't work. filthy blow dryer looked like it had been used by a teen for ten years. Floors were gross. could hear the family above us walking/jumping in early hours and late hours. dogs barking. limited towels. trying to find something nice to say. oh, at least we had a bed and location was okay.

It's not good to start out your trip with a terrible check in process. Check in was supposed to be at 4pm. I tried to check in on the app and it would not let me. Then I stand in the kiosk line to be rejected by the kiosk. Then I stand in the long front desk line to be told the room isn't ready (even though it is past 4pm). Then I followed up at 5:30pm and a room was made available for us. This just seems unacceptable to me. Check in time should be honored. They are happy to charge you a fee for early check in but can't even honor their 4pm time? They told us to use the property while we waited but we couldn't swim without towels and we had a very tired 2 year old who was extremely cranky for the remainder of the day. Leaving our whole day wasted. They could have at least offered us a complimentary drink at the bar, but we didn't even get an apology. The rooms are nice and big but smell like they have just been renovated. They really should try to fix that smell. Overall, the rooms are good. The pizza at their market looks pretty good but tastes like cardboard. For coffee, they pump a few squirts of syrup in a cup and then have you pour your own coffee. There is pretty much no house keeping but it is dependent on length of stay. If you want housekeeping you have to pay for it. The pools were ok. They felt dirty. The springs pool is not heated so it was pretty cold when it wasn't hot outside. The pools at the water park are heated. It's impossible to get correct hours listed anywhere for half their facilities. The app is very useless. Overall, if you are on a tight budget or are trying to fit a family in one large room then this place is a good value but know there going to be several things that just need to improve.

This is going to be long.... But worth your time to read. Let me start my review by saying I have stayed at The Grove 4 times prior to this stay, last stay was Thanksgiving week 2022. I was also booked here for a week long stay for Christmas of 2024 but have cancelled my reservation due to this experience. This place has gone seriously down hill. We booked 2 nights for my friend's twins birthday 11/15-11/17. We arrived late for check in (10pm) upon arrival I requested extra pillows, linens and towels for our large group (2 adults, 6 kids). He said he could only give me towels, that housekeeping would bring the linens/pillows up to the room. We proceeded to our room where upon arriving to the elevator and hallways of building 1 we were met with a very unpleasant, moist/musky smell. The hallways were noticeably dirty/dated/unmaintained unlike other parts of the resort we have previously stayed (and why we have returned). As we entered our room, we were shocked by the state of it. The floors were filthy, the fridge was dirty and had crumbs/hair/sticky residue, the furniture in the bedrooms was covered in sticky residue, cup rings and fingerprints. The blinds of the sliding door were almost all broken/missing so we could not have privacy from the outside onlookers below. There was visible water damage on the ceilings in every room, the bathroom had swelling of the baseboards and visible mildew/mold on the wall. And the biggest safety hazard was that all of the large furniture was not properly anchored to the walls. The anchors were ripped from the walls and the furniture was top heavy. There were German cockroaches in our room and small flies like gnats or something? We both called the front desk and were on hold for almost 2 hours to no avail trying to request a room change. I ended up cleaning our room myself after driving all afternoon & evening because our kids were exhausted. After getting most of them settled we still had not received linens for the sofa bed, which was necessary to put the last 2 kids to bed. I went down to the front desk (12am) to try to just get the linens myself, where I was told that my original request at check in had not been submitted but yet AGAIN that housekeeping had to bring them. I made her aware of the state of our room and made it clear that I had two kids who couldn't go to bed because we needed linens. She assured me housekeeping would be there quickly as they had one request before mine, she said he was 6 minutes away. She also submitted a request for housekeeping to come in the morning to mop. I went back upstairs, my two oldest kids had fallen asleep on the couch. We were woken up at 2:59AM to housekeeping banging on the door with linens! Absolutely unbelievable. Woke up the next morning to a leak in the kitchen and the laminate flooring squishing/peeling up (we had not ran any of the appliances) so back to the front desk I went because they don't answer the phone.. there is water damage and visible mold throughout the entire resort, too many places to even name... I could go on and on about the disarray and the issues we had, but there were some positives and the only reason I gave our stay a 2 star review instead of 1. We met some fantastic, very kind service staff during our stay. Some of whom, I have had the pleasure of meeting during previous stays, and they definitely deserve praise... Taren at the water park pool, seriously the most positive and kind pool server, I have had the pleasure of meeting him during our trip in 2022. There was also a very sweet woman server as well, but I can't remember her name.. both of them hands down were amazing. Jax at the flowrider, so patient and kind with the kids and us moms! If he doesn't love what he does, he's good at faking it! He never once seemed aggravated and genuinely seemed to care. He even helped me try it out lol Linnea at the Valencia restaurant. She hasn't been at The Grove long, but knew the answers to every question we had, was caring, kind and very thoughtful. Told us what to order and not order, which I appreciate because it's expensive! Really enjoyed talking to her and she brought the twins a special birthday cake treat on her. Ada at the arcade was a gem. Some of the machines weren't working and she gave our kids additional credits. She also did some other very kind gestures for the birthday girls & boy. She made a rough morning for us turn around because of her kindness. Anyways, this "resort" is a very DIY type of place. You will get lost, you won't be relaxed and will likely leave frustrated... if you're looking for somewhere to go home feeling refreshed... this isn't it. It very much feels like a cheap 3 day Black Friday cruise special. The atmosphere and type of people staying here now have changed significantly and we unfortunately won't be back.

We 6 adults 1 child, checked into a 3bed 2 bath unit, no extra sheets blankets or pillows for the pull Out couch. There were only 4 towels and wash clothes in the entire unit. We had No cooking utensils or Cookie sheets. We called for them to be sent up, it took them 4 hours to fulfill the request and they never delivered the cookie sheet or utensils. The hotel Is run down and Looking like a spring break destination for college kids. The pool attendants and waiters were friendly helpful and on time.

The resort was very clean and the rooms were very comfortable. We had a two bedroom two bath suite in building three on the first floor. I was surprised there were only two mugs and 1 large plate in the suite. I guess if you have kids, they would all have to eat off the little plates. I did have a small issue with the room and I called maintenance and they came over within the hour. I know resorts are expensive but $300 a day for the cabanas is very high. Lunch by the pool was $70 for Caesar wrap that was mostly lettuce, some nachos and chicken fingers with fries. Expect to spend a lot of money here . The marketplace sells much better coffee than what they have in the room. I suggest you get some the night before and put it in the fridge for the morning. Customer service was great, everyone was pleasant

This place is an absolute dump! We came here for spring break and within 8 hours of arrival my wife broke out into a rash and we both got scabies from the beds. We immediately notified the management, documented our treatment through medical records, (it took months to get rid of) and waited patiently while their insurance company Gallagher Bassett was supposed to come up with a solution for our ruined spring break. After reaching out to management and their insurance company for months they denied our claim with zero explanation for why they didn't feel like some restitution was in order. PLEASE UNDERSTAND THE REVIEW SCORE DOESN'T COME CLOSE TO EXPLAINING HOW TERRIBLE THIS RESORT IS...YOU SHOULD STAY AWAY FROM THIS RESORT AT ALL COSTS!

**Terrible Service and Unjust Charges** My recent stay at the Grove Hotel in Orlando was incredibly disappointing. Upon check-in, I was shocked to find that the hotel front desk attendant was asking for an additional 40% of what was charged prior to our arrival. The attendant lied about the amount I initially paid and the third party I used to make my reservation. When we politely asked for an explanation and requested to speak to management about the overcharge, instead of resolving the issue, the staff told us to they were calling the cops to get us to leave the premises. This was at midnight with our two younger daughters and nowhere to go. No refund was applied and management was not made available to mediate and resolve the issue. The service was unprofessional and dismissive at best. They were not transparent about the charges, and the unwillingness to address our concerns--paired with their extreme reaction--made us feel unwelcome, unsafe and uncomfortable. My two small girls are traumatized by the experience of having to wake up and leave in a haste. A special first time in Disney family vacation was tainted and will never be repaired. No guest should be treated this way, especially when raising legitimate questions about billing. If you're considering staying here, be cautious. Our experience was that they prioritize extra charges over guest satisfaction. The Grove is also full of mold in certain areas especially section D of the hotel. This place is sure to cause you stress and extra unexplained corrupt expenses which the employees are surely lining their pockets with the money they steal from paying customers.

I was completely dissatisfied with the overall condition of the room and much of the house keeping service rendered. The room condition: It was apparent from walking in the room that there was a stale odor from the first day that we got there and my assumption was that it may just have been that the room hadn't been occupied recently. But, upon further observation, I later discovered that the odor was coming from some apparent water damage that is isolated to the master bathroom of the suite. The water was seeping and puddled under the tiles near the shower and going into the closet and the bathroom. There was also mold noticed. As a result of this damage, a pair of my pants have the rust stains on them that I cant get off. For the remainder of the stay, a few of the resort towels were used to keep my wife and kids from having their skin contact the rust or whatever the substance was. I have attached photos to show you what I'm talking about. I addition to the water damage, the room was infested with roached or at least had a roach problem the first two days of our stay. I killed several of them during the stay. Again, I have attached photos to show you. Additionally, it was apparent that the housekeeping wasn't done in the room for some time because in the shower, there were several strands of hair, the room smelled, there was water damage, the curtains in the room had stains, and we received housekeeping once, and that was them coming to take the trash. We didn't have any washcloths nor was any linen provided for the pullout couch for the kids to sleep. Also, we had issues with the oven which due to the door not closing properly, the temperature was fluctuating. However, maintenance came and fixed the issue with the oven. Overall, I was completely dissatisfied with the condition of the room and the services from housekeeping. For the amount of money that we had to pay for all the problems i have mention here, you should understand my point. I usually don't do this but being a veteran and still serving this country, I just expect better, especially from a fine establishment such as yours. I hope that you will justly rectify this issue. I look forward to hearing from you soon. Mind you my family and I stayed at this resort back in the first week of July and it was then when I reached out to raise the issue on these concerns but as of today, I have kept being told that "someone from our team will reach out", yet, no one has. I'm still waiting...

I am extremely disappointed with my stay at the Grove Resort Orlando. Our room was extremely dirty upon arrival, with stained towels and missing essentials. Despite calling multiple times, we never received the items we requested. We also found a roach in the room and blood in the hallway, which was incredibly unsettling. There was poop in the elevator, and the elevator doors connected to the garage opened wide with no form of security, making it extremely unsafe as anyone could access it. The trash was only taken out after repeated requests, and there was mold inside the washer. Additionally, I find it wrong that we had to pay a large resort fee and still had to pay extra to use floaties in the waterpark. You cannot bring water, drinks, or any type of food inside the waterpark. Our room didn't get cleaned unless we paid an extra $180 since we weren't staying more than eight nights. This experience was far from what we expected and I would not recommend this resort to anyone.

The property is beautiful. It makes you feel like you are on tropical vacation. It's about 20 mins from Disney springs and you can easily get to the various parks. The water park is nice way to spend your days not at the parks and there usually a live dj and games for kids to play. You can also find 3 pools not connected to the water park if you want a quieter and more laid back experience. There are several restaurants on site and each unit has a kitchen. You can stop by either Publix or Walmart which is about 5 mins away. Rooms are really spacious and have everything you might need including a washer and dryer Only a few issues: It would be nicer to have better supervision working the front service desk. Every time I went to the service desk it seemed a little unorganized and felt like more of a hangout spot and kind of takes away from the premium feel that the entire property gives. The rooms never really felt clean. The couch needs to either be replaced or steam clean. The floors could also use a good cleaning as well. If you are staying a few days I would recommend doing a quick cleaning yourself. Be prepared to pay vacation prices at their restaurants, bars and arcade Overall it's really nice resort and a place to stay away from Disney with things to do onsite.

Pros: We really loved Grove resort's big suites. Multiple rooms and bathrooms make it really convenient for families. Pools are nice, lazy lake is great fun. Cons: The quality of the hotel was so underwhelming. Curtains are not working properly. Some of them dirty with molds around them. Nozzles of shower tubs are wonky. The TVs in the rooms are backdated. I couldn't stream (Netflix, Youtube) anything from the TV or from my phone. The wifi is such bad quality. It connects and drops. In some spots it can't connect at all. The hotel has no cell network for AT&T. While we were at the spring pools, for half of the day there were no towels available. No one was around the pool to inform about the towels either. During in check-in, no one helped us with our luggage. The front desk person gave us instruction that made no sense. We had to go around and around for 20 minutes to find our room. The biggest annoyance was getting in and out of the hotel. There are so many, and I mean so many, doors we had to go through. It's so difficult when you have a stroller or luggages with you. These doors should have been automatic doors. Room service came to our room, switched towels, cleaned trash, but didn't fix our beds. That's the first time in a hotel, that I have seen room service not fixing the bed. Overall the resort did not feel luxurious/comfortable at all. It was a good place for spacious room, ands pool activities but a disappointment in all other aspect.

Great place to stay in the Disney/Universal area! Take advantage of the pool and arcade. Rooms are great! We're stayed here twice and we love it.

I stayed through March 31st easter to april 4th. I like the resorts amenities for the kids it's nice but a few things bothered me. When I got to my room the sheets were discolored on the king bed I had to wash them myself before I slept in them. The bell staff was rude to me when I had groceries delivered because the store ran out of bags so it got delivered in boxes. I had to load my groceries on the cart and my son who is 9 helped me get it to the room. The bell staff took my ID and said bring the cart back. I unloaded the groceries in my room and took the cart back with the empty boxes I didn't know where to put the boxes. The bell staff which was a older African American guy with a acent said "really white girl" pointing to the boxes. I felt like he was very racists towards me and my kids. I asked for my ID back he acted like he didn't want to give my ID back. When we arrived he didn't want to help with our luggage either. The waitresses at the Longboard restaurant were very nice they deserve a pay increase. The waiters at the Valencia in the evening were very loud on Wednesday april 3rd laughing and joking amount themselves. My waiter was rude to my son and brought me the wrong order. The arcade was nice and the water park the resort is beautiful but a few things could have been better.

The cellular service and signal is terrible!! Certainly, this is NOT the fault of the hotel, or is it? The Wi-Fi signal hasn't seemed to enhance cell service much at all. We purchased the premium WiFi, but we haven't seen much difference. We are using the QR Code to chat w/ Guest Services and other than the lack of a coffee maker here in the room, the room itself is squeaky clean, Ivy, via text sent us plenty of towels...I can't think of anything else to mention. We have a three (3) bedrooms, two (2) bathrooms suite with kitchen, washer and dryer. Oh! Our check in literally took all of five (5) minutes. Perhaps because the room was booked via booking dot com?! The amenities fees are pricey ($250 for us) - family of four traveling. The overnight parking for the week is $100. At least it's covered parking in a large parking structure. I'll be sure to update this review. We haven't visited the pool, gym, etc., just yet. UPDATE: Poolside Faire!! Waste of money. The only thing we all agree on is the French Fries. We tried the chicken nachos and nope! I tried the chips and salsa and nope! My salsa was like a to-go container of tomato bisque (lol), no kidding!! Chef could have at least seasoned it. Further, the guacamole was also unseasoned. It was literally a smashed and whipped avocado. Ha. Our server, a Bahamian, is as cool as a breeze. We laughed and chatted with him a bit. We also tipped well...but my advice, avoid the poolside eating!! Uh, other than the fries.

Stop delaying the times for hotel reservations, I recently reserved a hotel a day before arriving and when I arrived they said that the room wasn't going to be available until 4 p.m and I arrived at 10 in the morning.

First of the outside grounds are beautiful and well kept, the staff was very warm and welcoming. But the inside of this resort is dirty, dingy, and most all hallways smell of mold. The doors are rusty, the floors are dirty and the walls have tons of dings, dents and cracks. We arrived at noon hoping to just pay the $50 to check in early, they said no. We literally saw the cleaning ladies on the balcony while sitting there but the staff still insisted it took 4 hours to prep our room. We had a front facing property room and let me tell you that you can hear everything outside. The metal carts the staff roll from garage to garage, the gangs of families hooting and hollering all through the courtyard and the buses that drive through at 7am. So loud. Our room had sticky, dirty floors, moldy trim, bugs on the ground, and lots of hair and dust in every corner. Two different lamps didn't work, the alarm clock was broken, the shower rod was broken and the internet,tv was out for the last half of our last day. Even with paying for the room plus resort fees plus taxes and what not, nothing on the grounds for kids is free, even down to the planned calendar activities they host - still all cost extra. I feel like some of that for kids should be included in your cost because the resort is literally geared towards kids. It seems like the resort is over packed/booked because they are doing time share schemes, thus opening the property up for a much lower rate and gaining the ability to completely book full, though I'm not entirely sure.

Checked in tonight and have had a number of issues. Initially very strong curry smell which was handled by an air freshener spray. Then saw the following issues. Called at 7:30 for them to clean. Assured us someone would come. It is now 9:58 pm and nobody has shown up yet. Stayed here 2 years ago and things were fine. Definitely not the same quality.

Everything was amazing, service, food and atmosphere. Definitely worth it to visit. I've been there 3 times, my room was always clean. Maybe I got lucky.

Always great when you make a reservation 4 months ago, check on it two days prior to arrival, get it confirmed, then arrive after a long day of travel to find they don't have a room for you. We and about a dozen other people. Don't put yourself in the same position we were in at 11 PM with kids. Just find something else.

This is our 3rd time staying at the grove. While the first 2 times we felt as though the stay was amazing and well worth the money, After this last stay we will not be going back. To start off it is very expensive so you expect more. At check in they wrote the wrong info on the phamplet about where we should park. So far no big deal someone made a mistake so what. But as we were walking to the room it was very obvious the cleanliness had gone down, we felt like we were walking in a hall of the closets red roof inn. The carpet was so dirty, our shoes were sticking to it. Then we get to our room and first entering they are a good size same as before, one of the rooms smelled like weed, very strong and it stayed the whole time. In the other room we only had a few dishes, no blender 2 pots no pans, 2 spoons. for a regular hotel no worries, but we paid for and expected better. There was a broken glass in the dishwasher, the dryer did not work at all. The first night we called front desk and told them about the glass and asked for some knives, a blender and bedding for the pull out bed. They said it would be right up. We had to call again the 2nd evening because it did not show up, We could not use the dishwasher because of the broken glass all in the dishwasher ,they never came to fix it. At the end of the 2nd day we told them about the dryer not working, again they never came to look at it. 1 room had a sponge for dishes the other (the one with the broken glass) did not. THe staff at the pools were nice but the service was slow and 1 day they told us ice was free since paid for premium seating and the next day it was $5 a bag. very inconsistent. We ordered cups of water and one day it was okay the next day they said we had to buy the bottle waters. It was weird. also the sheets on the main bed were dirty. At check out I tried to tell them about the dryer but felt like I was being brushed off, also, we tried to go to the valencia restaurant for breakfast one day an stood their waiting for 9 minutes before anyone even looked at the counter to come see if people were there. Many people behind us left because they didnt want to wait. after 9 minutes of waiting we left also. also. the spa is closed. okay, we had heard that it was so sad that was one of my favorite things about this resort but they had signs up all over the. place advertising the spa. its been closed for awhile now. take down the signs. and their was a margarita by the elevator on our first day there walking in, on day 5 as we were leaving it was still there. save your money find a better resort. Out last stay dates were June 2-6, 2024

They don't answer the phones at night for quest services. I am currently staying here with my family and the service has been horrible so far. We have 8 in our party and upon arrival there isn't enough towels, wash cloths, blankets to accommodate our group.I tried Over 10 times to reach someone through the provided phone at both housekeeping and guest relations extensions to no avail. Only after calling into the normal number did I reach someone and they said they would send someone up. Over an hour goes by and nothing has been brought up. This hotel is supposed to have 4 starts but their service is anything but 4 star worthy. Will not book here again

Omg all theses bad reviews And we have a week trip planned the 2nd week in July and I have already paid In full we coming from nc I'm so scared like this all can't be true I don't know what to do

I stayed here a few years back and loved the property and the quest experience. I went back because I was considering to purchase. OMG! the place has turned into a dive. The lobby furniture for filthy, when I arrived at check-in I was not told any information about the property or my stay. Just simply took my credit card and gave me a key and map. The hallway carpets are old and dirty. The walls are in need of repair and paint. Soda had been spilled on the floor and it remained until the next day. Floors were sticky, you could hear yourself walk. Come on Grove, get it together. I love the property, but it is currently a disaster.

My husband booked The Grove because it has a water park and great for the kids. I completely agree with this point. The grounds outside are beautiful. It's a majestic drive into the property. I didn't check any reviews prior to coming here. And after being here for a couple of days and taking mental notes on the property, I would say believe most of the NEGATIVE REVIEWS. I didn't realize how many there were! Upon reading the other negative reviews, I agree and am tagging along quite a few more. Stained hallway carpets - there was a cockroach as we walked back to our room in the PM. The next morning, the cockroach was smashed and still not picked up despite housekeeping being there. Garage door handle - completely broken off. Elevator rail - broken off and sticking out. Potentially stabbing someone in the back. Condo bathrooms - sink designed way too low. Not handicap rooms! I'm 5'3 and I have to bend way down to wash my face - it's uncomfortable. Around the condo - not clean period. Dusty knife block, sticky kitchen counters, old fixtures, rusty shower drain, dirty floors, fluorescent lighting only inside the condo...the list goes on. Very outdated. Ugh. The property earns 2 stars because the water park + slides were great. We definitely enjoyed the pools. But at this price point, (we stayed at the superior condos) I do not think we will stay here again.

Honestly , I would go back but we have some issues. Might be better next time. Hotel had its issues brown liquid leaking from the floor spelt extremely bad. Forget a lot of stuff and tried to charge us we even had to switch rooms. Overall nice though besides a cracked elevator tile and brown liquid.

This place should be a 10 but it was basically a 2. Found mold in the main bedroom with lots of water damage. This room should not have been available for guest. Broke dry and only two hand towels for guests. Asked to speak to a manger but none was available. I was given a credit for one night of my stay. I think a manger should have spoken to me. Will not be going back.

If you're looking to stay here you have to do it right. Buy the premium poolside or cabana in advance. This place is popular and well deserved. For a larger family like myself having the space to spread out is a must. The staff is accommodating and friendly. We will be back!

Outside: Beautiful and very well maintained. Inside room: Spacious, plenty of room for activities, well kept. Balcony: Beautiful and screened in, but we couldn't sit out on the balcony because the ganja farmer was burnin half their crop every single night. Thought there was no smoking in the rooms. Absolutely unacceptable. Navigation: Between buildings.. ehh somewhat a confusing maze but ok. Elevators are hit or miss. They may work or they may not. Mostly the later. Check-in: Cumbersome and lengthy. App: Completely worthless. I mean read the reviews in the App Store. It just doesn't work. Just get a physical key for your room.

I was nervous to stay in this resort because of the reviews. I decided to book one night just to check it out since we arrived a day early on our trip. Now I am bummed I didn't book this resort the whole time we were here. We had a 2 bedroom 2 bath suite on the first floor, building 2. It was BEAUTIFUL!! Everything was updated and clean. The beds and pillows were so comfortable. I had the best night sleep. Kitchen is fully stocked with everything you need. Grounds are well kept, pools are heated and clean. Check-in staff are so friendly. The supervisor checked us in and was absolutely wonderful. There are slides, lazy River, a kids pool play area. Black light mini golf, arcade, restaurants, pool bar. They have everything. The resort isn't huge either so everything is in walking distance. We will definitely be back again.

The hotel itself is very nice. Mini golf was closed the entire weekend, the fitness center is as closed the entire weekend. Family of 4 is $200 for dinner.. 4 cheeseburgers and fries and it tasted about the same as any fast food burger joint. don't waste your fucking money on this place..

DO NOT STAY HERE! My family booked at the Grove for my 20-yr wedding anniversary. The room was filthy. I cleaned it myself and we continued our vacation without a hitch. A week after I returned home, however, I received a random charge from The Grove. Someone ate in their Valencia restaurant and charge their meal to our room. The Grove does not have a policy whereby you SIGN YOUR NAME along with your room number for hotel charges. So anyone can write down any room number and get away with it. I immediately called the grove to attempt to get my money back. Nobody took my concern seriously. They all lied about calling back and conducting investigations. It's been over a month and I still have not received a callback or a refund. They went from being a dirty business establishment to a dirty AND IMMORAL one. When we left, we had intended to make this a yearly vacation spot. Now, we will never be back.

I checked in at 630pm only to be told that my room was not ready. When I asked the front desk person, Corina, why it wasn't available she told me that check in time was 4pm but there is no guarantee that the room would be ready by then. I am pretty sure she made that up. I then said that was unacceptable and then she asked the short haired manager to come over and she was pretty rude as well. She gave me a discount on the first night but I would much rather have checked in to my room. Also, please have your staff NOT wear headphones or airpods while they are working and dealing with guests. If you do not have enough staff to clean the rooms, sell less rooms. Can you imagine if check out is at 10am and I told the front desk that I was not ready to check out until 2pm how they would handle that? It would be just as unacceptable as not having a room ready at check in time. Also, please be more clear about the fees that you are charging. Resort fee, Parking fee, etc is just ridiculous and I felt like I was being taken advantage of. Speaking of being taken advantage of, the resort makes all of the seating close to the pool "premium seating" and charges outrageous fees just to sit near the pool. What is my so called "resort" fee for. This hotel will find any way to take your money. Also, the pool chairs are all gone at the water park within 20 min of the gates opening so if you want a spot, you have to get their before they open and reserve a seat even though the sign says not to reserve seats. Please visit this property only if you have money to burn...

For the price, this place was excellent. $250 and a free water park i can see why people stay here for a week. We got a 2 bedroom condo which they upgraded to a 3 bedroom when we checked in. The room was a solid thousand square-foot three bedroom condo with a kitchen ready to cook gourmet meals and in a nice size patio that is screened in from all the Florida bayou bugs. We hit the water park a couple of the days and the kids had a blast. The crowd is a little rough being the price and location, being from SoCal I'm not used to the size of the people in the south good lawd and the array of tattoos on every Caucasian male. But I will say the southern people are extremely friendly and hold doors open etc. The resort had a nice market too. Solid lattes in the morning and a fully stocked store with all you would need and a pizza parlor Attached. I would stay here again for sure.

Upon arriving the first thing that hits you is the moist/moldy air the floor were super dirty looks like they didn't even bother mopping would never go back

"Nothing is as it seems" is the name of the game here. You are given 2 days worth of pool towels (no matter the duration of your stay, we were here 6 days) and they will not clean or replace them....unless of course you pay extra to add it on. They also don't include room cleaning unless you're here for more than 8 days. But you could pay $180 to add it on. If they have a room ready early, you can check in...for an extra cost. They have a washer, dryer, dishes, etc. but you can't wash anything unless you get detergent...which is extra. There is a drip coffee machine included with the room, but no filters or coffee. But fear not! You can get some! For extra... There are a lot of chairs around the pools. You can reserve one or one of the cabanas...for extra. There are also included shuttles to Disney and universal, which sounds great! Universal opens at 9am. There is only one shuttle pick up to go there, and it leaves at 7am. So if you want to take advantage of the included shuttle, you will be there before sunrise, waiting outside. Disney on the other hand opens also at 9 and that shuttle doesn't pickup until 9:30, so you will arrive over an hr after opening. Pick ups from the parks are also only once and at equally inconvenient times. The parks that close earlier have pick up after 11pm and the parks that close late have pick up several hours before park closing. With the amount we spent on Ubers to and from, we could have gotten a hotel closer to the parks, which I would recommend to others. There are food options, which is nice but the food is about fast food tier. Not horrible and comes in handy but not something that you would want to eat for days straight. However if you are coming to Orlando, you're probably planning to be out and about so this part wasn't too big of a deal. Thankfully fresh bath towels are included. But we had to request them multiple times and got them a day later. If you need something or anticipate needing something, start your requests as early as possible to increase your chances of getting it before you checkout to go home. Overall, we thought this would be something very different than it was. I would recommend only for locals who are bringing their own car, food, towels, laundry and dish cleaning materials. It's much more of a stripped down AirBnB vibe. Lastly, there was a cockroach in our room. Personally, this will not be a repeated choice for us.

This place is dingy. Floors feel super dirty on your feet. Fridge was not cleaned and had stains inside. So gross. When your feet turn brown from walking around that's an issue. We rented their most expensive largest best view room. When you rent a condo that is 3 bedrooms and we have 4 adults - why wouldn't you provide a full size coffee machine? The blinds are all broken and really really cheap. One was taped to be held up. You hear everything including the people next door flushing their toliets. These were built like everything else going up in Florida now- cheap plywood walls. Hallways are long and dimly lit. Restaurants on site are disgusting. I would never ever stay here again and will not recommend this dump to any of our friends.

Layout of this resort is just weird and inconvenient, and dark, closed off. Hallways are hot and stinky. Hallway carpets were stained and dirty. Room was dusty and clearly not cleaned, but spacious. TV kept cutting out like it was old or had poor signal. Water park didn't even open until like 10am. Lazy river was a cloudy yellowish/green color. This was super bizarre and concerning. Pool towels are in the room for you now. You can't get them out by the pool anymore. The towels smelled so bad like mildew. Air conditioning was broken in the arcade so this was miserable on a day with a heat advisory. Swan boats were not available due to the heat advisory so we were bummed about that. Food at the restaurant was good, but the customer service all around at this resort was sub par.