The Hainan Story Chapter Two

The place has a nice and pleasant atmosphere, making it a comfortable spot to sit and relax. However, the overall experience was quite disappointing. We ordered kopi, but what was served was kopi-o, which was not what we requested. On top of that, the coffee lacked any real coffee flavour — it was bland and didn’t have the aroma or richness you’d expect. We also ordered two sets of toast with soft-boiled eggs. Unfortunately, both sets came with eggs that had pieces of eggshell inside, which really affected the dining experience. Additionally, the toasted buns were not warm at all. It felt like they had been prepared earlier and left sitting out before being served, losing both their warmth and crispness. It’s a pity, as the setting is pleasant, but the food and drink execution left much to be desired. Hopefully, improvements can be made to match the ambiance.

Was brought by my bf here before flying back to manila for me to try a good chicken rice and glad that he chose this restaurant. The food we ordered was all delicious and the price is reasonable as well. We ordered Roasted Chicken rice which became my favorite, Hainanese curry 10/10 and Sambal Stingray 10/10 as well. We’ll dine here again every time we get a chance to fly from Changi.⭐️

Food is average. Not any better than toast box. But the service standard is really slow. Ordered usual toast set and it was served after 30mins. This is a Saturday morning at 9:30AM. The place wasn’t even full. They had a lot of staff in the kitchen and yet the output was ridiculous slow for the toast counter. And it wasn’t just our table. Other tables were getting really impatient as well. But the hot food counter seems to be serving food out fast. Literally only had one service staff serving food on the floor. At least the service staff were mostly helpful and polite. They definitely need to improve their processes.

Order the 3 tier Ah Ma Hainese Hi tea set. 2 drinks with 3 Tier of hot items(fries,chix wing, prawn fritters), 2 layer of toast bread and coconut kuey and top layer of swiss roll and 2 cookies. We have abit of everything. In my view, food selections are not alot and that tends to limit. Please explore more recipes other than toasts and chicken rice.

I’m not sure why some people are leaving harsh comments about this place because my experience here was really good and memorable. I tried their roasted chicken rice, and honestly, it was one of the best single dishes I had during my entire Singapore trip! The chicken was tender, flavorful, and paired perfectly with the fragrant rice. The staff were really nice, warm, and attentive, which made the dining experience even better. The location itself is clean, comfortable, and well-kept, making it a great spot to sit down and enjoy a meal. If you’re at Jewel and craving chicken rice, I definitely recommend giving this place a try. It was a highlight for me, and I’d happily return!

Was greeted by a friendly male server. Thank you for your service. But everything went downhill after. My curry rice came COLD. Only the rice is hot but chicken is cold, the gravy is cold. Had to send it back and they just put it in the microwave and served back the same plate. Also had one of the worst fried rice ever. Too bad we were too tired and too hungry.

Am never sure how to rate atmosphere. It's within the food hall in a shopping mall, not going to be candle light dinner quality for sure? Food is decent, never really liked white hainanese chicken rice so not going to comment about that. Laksa was ok, BBQ stingray was ok. Honestly thought the service was pretty good too!

Physical menu. Scan QR to order, after meal pay at cashier. Food tasted good but not great. Nice presentation. Service was above average. Food serving was slow. Environment was clean.