The Hair Shop

Sadly I had an horrible experience buying the clip in extensions! The quality was so bad! Super dry and the hair didn’t hold the styling! I wear for a photoshoot and the hairstylist and client told me that that hair was with bad quality. I used to buy the hairstylist with them for a while now, this is the first time that happened to me, but I heard from some other people too, I brought it back to them and they couldn’t exchange or give my money back, I’m definitely now buying with them again.

I purchased multiple hair extensions from this store. The receipt clearly stated that returns or exchanges were allowed within 30 days. When she attempted to return one unopened bundle that was not needed, the staff refused and accused her of using the product. Based on their response, it became concerning that she may have been sold a previously used item. This is especially alarming for a product that comes into direct contact with the body. The situation was handled unprofessionally, and the store failed to honor its own written return policy. I would not recommend shopping here and will not be returning. Please proceed with caution.

Amazing selection, excellent customer service and clean classy atmosphere. I got a wig for a special event I’m so happy with it. I also got a topper and I’m going back for more extensions to go underneath, they’re just too perfect and I wore it today I got several compliments on how good my hair looks. It’s my new beauty “secret” this is the place to go to get what you need I highly recommend!

Parking was free and right in back of the boutique. The security guard was so friendly and warm. I’ve only bought my wigs online and I’ve been missing out. I highly recommend buying in person if you’re near the store. Dijon was very supportive and patient. I tried two wigs on and went with the black bob. I will certainly come back for my next wig.

I’ve been buying hair here for years, but the most recent clip in extensions I bought are absolutely awful. After a few minutes of wearing them the clips are completely slipping down my hair and I spend the entire evening having to re-adjust them. I spent almost $400 on these extensions and the ends are completely fried and dry. It is actually embarassing how bad the hair looks and feels. After seeing how many people in the reviews are having the same experience I will be making a tik tok video to keep other people from making the mistake of shopping here. The company should be ashamed of themselves.

this place has no right to be as boujee and super expensive as it is. the hair quality is not good !!! :/ the hair feels like it has a plastic type coat on it and does not curl well. disappointed

deejon was super helpful. we came in asking for more volume on my moms current hair extensions that she got from there. he knew exactly what kind of hair would be perfect for her request. the hair extensions there are super durable and have lasted my mother 2 years and they remain very well kept. will definitely come back to get my extensions next!

Got two 808 wefts and the hair literally fell out after one week im extremely gentle as well this sucks so much money wasted don’t go there hair sucks

I just took the certification class with Heather and it was an amazing experience! The class size is the perfect amount that gives each student ample time to get one on one with the instructor. It was such a positive environment. The kit has everything you need and well worth the price. I love how the class data were structured. I learned so much and so excited to have the knowledge to offer my clients a variety of options! Plus the Hair Shop is just down the street from my studio so it's ultra convenient. The staff were so sweet and knowledgeable. And the security staff congratulating us after graduating was a super sweet touch. It made me feel like I have a new family. I can't wait to rock n roll and make my clients have epic hair! Thank you so much!!!!!!

My hair stylist has been coming to The Hair Shop for years! And finally over the weekend, I met her there to find the right hair for my transformation. The Hair Shop has a lot of parking in the back with a security guard. It's a super easy process to go in, check out what you need, buy what you need - very easy shopping. The person helping us was very nice & helped my stylist with questions while they kind of bounced things off of each other. I walked out $1200 more poor but hopefully will be a glam girl in a week for the next year! haha Seriously, I know my stylist loves this Hair Shop location in Hollywood and I had a great experience here now, too! Elsa coming back in 7... :)

Been coming here for years since they were on Wilshire (previous location). Recently came here for some clip-in hair pieces for a wedding I'd be in. In a busy part of down on a very busy small street. They do have their own private for customers only parking lot which was great cause you don't want to have to be looking for street parking in this part of town. The store is well lit up, plenty of people to help you and that are very pleasant and knowledgeable. I was in and out of there in less than 10 minutes. FYI...in-store purchases and online purchases have their own separate sku pos system. So, if you buy/order online and need to exchange something, you cannot just take it into the store. You have to con tax online customer service and request a return (no exchanges online) first to have them approve and process your return by mail. So if you're not sure of your color match, I strongly suggest you go into the store your first time to match your color and either purchase there or then online. You don't want to be in a jam if you get your color match wrong. So know your color match first before ordering online. They also have a store security guard right at the entrance to watch the cars in the parking lot and help with anything else-and one of them is always very pleasant and friendly.

I love coming here. The quality of the hair is great, affordable, and the employees are very helpful and lovely.

I absolutely love this location! Every time I walk in I'm greeted by the staff and they immediately help me with whatever it is I'm looking for. They are super friendly and helpful.. I will definitely be a returning customer...

I have worked with hair pieces for over a decade also occasionally wear extentions Hair quality is excellent competitive prices The store is clean organized and well lit. Yevette was amazing!

I want to thank Liz for the amazing customer service she really went above and beyond for me. She is a great asset for the company! I felt at home she showed me the options I wanted and went above and beyond to fix my part on the hair. Thank you Liz and the hair shop for treating me amazing!

!!!!!!!!! Health hazard!!!!!!!!! I purchased 5 hair extensions. On the receipt is specifically indicated return or exchange with in 30 days. I tried to return one because I bought an extra one and I had no use of it. They refused to return it and accused me of using an item. Now I know they sold me a used item. I would never ever shop from here. Stay away.

The selection of wigs and style was very limited. I thought it was going to be more grand but it was just okay.There wasn't a flood of options. I was a little disappointed as initially pulling up to the building it looks so promising but once you enter your greeted and the wig section is towards the back of the building. The sales assistance was OK. I didn't get a lot of input nor suggestions. I came wanting to spend but left there looking to take my money elsewhere. It wasn't a bad experience but it wasn't a memorable one either. I was really hoping to like this place because my hairdresser recommended me.

I've been doing hair for over 13 years now. The hair shop used to be the only place I'd order from. I'm not sure what changed the last 2 years, but something. The hair either looks like a nest of birds took over or it just falls right out! I've been trying to contact them for 2+ weeks, no response. So I call them, they have no record of my emails (but I do!) so now I have to file a claim. BS. I spent $400 on hair that just falls out by strands daily. Each day is a game now how much more can I lose?! But yes, let me open a claim to prove how horrible this hair is. I'm within the 30 day policy and still... save your money and buy elsewhere! **UPDATE** The gave me $100 back on $400 hair. Please save your money and buy your hair or clients hair literally Anywhere else! I worn about a month and the hair has all shedded out. This is what your hair will look like buying hair through The Hair Shop.

I've been a loyal customer for 10 years, consistently purchasing straight clip-in extensions from this store. I wear them almost daily, and they have always lasted over a year while remaining soft and beautiful. However, my most recent purchase was a completely different experience. After taking the new set home and washing them, I immediately noticed that the hair was kinky, crunchy, and looked and felt like burnt plastic hair(never worn or touched by heat!). I called right away and spoke with Liz, who told me I needed to bring them in for their team to wash and assess. When I arrived, Kristen refused to acknowledge the obvious quality issue and instead repeated the standard response: "We have to wash them first and see what the director says." Two days later, Liz called back to inform me that the only resolution they could offer was a 15% discount--either on a future purchase or on the already defective extensions. They claimed they had styled the hair and that it "looked fine," and that's the reason the hair looked weird is because it's "mixed from different types of hair" completely disregarding my concerns. Thankfully, I was able to get my money back by reporting the charge as fraud. After this disappointing experience and seeing other recent 1-star reviews reporting similar issues, I've realized that the quality and customer service here have declined significantly. Unfortunately, I'll have to find a new hair supplier.

The very best hair quality for K-tip extensions. I got worried after reviewing their reviews, but I have always gotten quality straight hair. My extensions last 3 to 4 months. I go to the Hollywood Store, where they keep and save my purchases, very knowledgeable. It also helps that I have a great hair extension person Camijae!

The hair shop is a great place to buy hair I send my clients here to have their hair perfectly color matched for extensions and then install them. Not only do they get a better price buying from the hair shop. But they are able to customize what they want from the hundreds of options that they have available of quality hair

The staff here all friendly and very helpful with helping me color match my extensions. There's a ton to choose from and the store is very clean. There is plenty of parking which is always a huge plus for anywhere in LA.

I have been a loyal customer to the hair shop for many many many years and spent over thousands and thousands and thousands and I ordered extensions online and didn't receive my item and they won't even reimburse me with the hair all I was asking for is to send me what I ordered and they can't even accommodate that they lost that's for sure very disgusted with their customer service and how they treat their customers

I've only been here once to select some clip in extensions and was referred by my hair colorist. This place color matched me perfectly! I haven't put them on yet but my wedding is in a week and I'm so excited because the color and feel of the hair is the exact same as mine, even after my fresh balayage highlights. Thank you, Katina!

I ordered a white platinum extension and the color I received was a yellow blonde and not as pictured. They refused to return the shipping costs. I would have kept it and ordered more if it had looked like the online picture. This is bad business practice to charge shipping when you ship a product that is not as pictured. Run, do not walk from this company.

As soon as my daughter and I walked in the door I related what her hairdresser wanted me to purchase for her. The person who helped us was incredibly knowledgeable about their products, located what we needed, showed us the product, demonstrated how to attach the product. He answered all our questions paid and received the discount. The whole exchange took place in 15 minutes. From the guard at the door welcoming us until we walked out the door, every part of the experience was first rate! The entire world should operate in this fashion!

They sold me a wig with a defect and did not accept any exchange. I bought 2 wigs (2 days apart) at this store because of hair loss following an illness. The sales person who sold me the defective wig did not gave me any explanation, nor helped to settle down the wig correctly (which I would have need since it was the first time I bought one). My hairstylist, which was supposed to style my wig 3 days after purchase saw right away the default. As he has an account with the store and is used to their wigs, he told me to return the wig (a lot of hair was cut very short at different places which made it impossible to style). They did not want to hear anything and had a bad attitude and just did not care a dime. They also refused to talk to my hairstylist on the phone (which is also one of their client). I now have a wig I can't wear and spend $300 for nothing. Extremely disappointed by the material and the sales person who was not professional at all.

What happened to they're quality I been coming here for years and never had this issue until now , i recently got 2 batches of clip-ins ,spend around 600+$ horrible worst quality i don't know what happen to the quality they are dry and curled up as if it was plastic shedding hair and for two packs of clips looks like one piece of clip in alone so disappointed.

I bought hair like twice and they talk to my stylist on the phone , she said to use her account because she sent me there , I need another bundle , I went to the store and one of the employees who told me she is the store maneger wanted to force me to open account with them and I said I don't want to mix accounts so if I need more hair just login to same account I usually use and make sure I'm getting the right color, I'm a cosmetologiest myself and I could buy it myself and get the discount but I'm not doing hair extensions and don't need separate account with them, I work at the same salon that they did my hair extension and we use same account , even though is their policy which is not , they shouldn't sell it to me last 2 time with the same salon account we all use , if she is a store manager must train her employees to follow same policy . I'm in Beauty business for 18 years and never had this experience with any supply store , very disappointed and won't recommend to anyone because she could sell the hair to me without discount but she says you must open an account with us , I'm so glad that don't have account with them . I wish I could give zero star .

I bought tape ins for about $450. I took them out a month later because the quality was so bad. They would clump together right after brushing, and the split ends were so bad in just a month. This is after using expensive hair mask, epres bonding spray, oaui heat protectant and expensive leave in conditioner. Wish I could get my money back.

After using them for 15 years as a professional stylist I'm giving up. The prices have gone up alot and the quality way down. Both myself and my coworkers have had problems with quality recently. My client has been wearing this brand for years and knows how to take care of them. Sometimes sets used to last almost a year. She used another brand for a year since she wanted curly hair but came back to hairshop for straight hair again.This new set after 8wks was really dry and started to shed and after 3 months looks like straw!! It's so dry and breaking off. It's constantly shedding after 3mo she said she has maybe 1/2 the hair left. When I reached out to support the most they would offer is %15 off the next batch and I only got response from a manager after I called them. Unacceptable this hair needs to be replaced or refunded. For hair thats allegedly worth over $700 his hair is not worth it. I added photos. Lost a long time salon customer, I can not professionally install hair that the company does not stand behind. Side note I loved that they changed their website to all sales are final they KNOW they got bad hair look at the recent reviews. Instead of taking accountability they are going to continue to sell the bad hair and tell everyone they are SOL

We had the best experience here today! My mom just started chemo treatment and after the first treatment she started losing her hair very quickly. We wanted her to have a wig just in time for Christmas so my parents had previously went to two different hair shops prior to coming here and both places made her feel so bad and treated her like she was disgusting. I was looking for a place that was open on a Sunday (most shops are usually closed) so that I can go with them and found The Hair Shop was open. When arriving we were greeted by I believe his name was Bryant (says it on the receipt, I forgot to ask) who was super friendly and very helpful. He explained the different types of wigs they had, how to care for them and answered any questions we had. He made my mom feel so comforteable and even put the wigs on for her to try. Bryant (sorry if that's not your name) thank you so much for treating my mom so well and made her feel comfortable! Definitely recommend The Hair Shop!

I had a great experience! Excellent, knowledgeable advice from Kirsten, Hollywood Mgr. and Brittany, Encino Mgr. Also excellent assistance from D'Jean.

Disgusted. Don't shop at this business. I have had issues with my hair for a while now feeling insecure hormonal changes etc, so I decided to try to some extensions. I went to the Hair Shop to get a consolation and they were very police and seemed knowledgeable. they told me what they thought I should purchase ($300 later) and recommended I work with an approved stylist who had studied at the Hair Shop. This I did. About $1500 dollars later and less than 6 weeks all that money and stress went down the drain - the WEFTS they advised me to purchase ripped massive clumps out of my head. It was humiliating, dispiriting and really honestly depressing. To add insult to injury I had had purchased another $190 worth of new hair in a new style that I was told "wouldn't be so damaging" but when my stylist took the original ones out - I had so many bald spots she advised me not to use the new ones I had just purchased and give my head a break. I did this for about 8 months UNTIL MY HAIR GREW BACK - then I went back to the Hair Shop and asked for a refund - the hair I had purchased was pristine, never touched still in the bag with the receipt and they refused to give me my money back. I should charge them for my therapy bills - a terrible policy - if something is total unused and still sealed and hasn't expired and is fresh and beautiful anD you have the receipt you should be able to get their money back. SHAME ON THAT WHOLE COMPANY - DON'T FREQUENT THEM. PS I still want my money back - I think if this company had any kind of respect for it's customers who spend SO MUCH MONEY on their products they should have the decency to let people return unopened and unused items. i would like management to reach out to me and make this right if they don't I will have to reach out to them -

Just got certified , love the quality of the hair and the class was good I learned new techniques and the new one step weft method

first time trying this brand put the hair in less than 2 weeks ago , only washed it 2x and the hair is dry, frizzy the ends look and feel like split ends/straw... i spent 1k on this hair...the quality is HORRIBLE... i wish i would of seen these reviews before purchasing... will never purchase this hair again... based on other reviews they are KNOWINGLY selling ppl shit quality hair and clearly dont care ...BUYER BEWARE!!! I sent them an email of course acting all surprised there is an issue... i doubt ill get a decent resolution to this issue

Thank you to everyone at this location for helping me out through the years. And thank you Stela! You are very good and give amazing ideas and know all about Extentions and hair. You always save me from my hair troubles and emergencies. I get so many compliments on my extensions and refer my family and friends to you guys. On a daily basis, you guys rock! Great teamwork Shahrzad

Ta Shana was exceptional with the attention she provided. Our experience was pleasant & positive. The place is well lit and clean. The Selection is well organized making for clear decisions. The inventory is well displayed.

Got ktip certified here and so so grateful!! Wonderful class, and awesome kit quality

I am so excited to get started with doing hair extensions! The class was so fun and easy. It was really personalized and easy to ask questions. I would highly recommend doing classes with them. The tools also got mailed very quickly!

I took the free "Wild, Wild Weft" course on Zoom and won a free hair extension class. The Hair Shop was nice enough to let me pay the difference and upgrade to the Master Extension Class and trained in-person with Heather Smith. Heather is very detailed, friendly, patient and organized. She has a good sense of humor and adaptable personality. I love her energy and the connections that she has 1-on-1 with every student. She ensures every students left knowing the material and is be ehhh thorough in her teaching ways. Heather is great and is amazing at her craft. I would highly 10/10 recommend to everyone that wants to get into the hair industry.

I came in yesterday and explained to Liz, the "assistant manager" that five of my tape ins I had purchased 3 weeks ago slipped off my hair after just two days of having them installed by my stylist. I explained how I had to keep going back to her to get them fixed over and over again and showed her one of them coming off. However, instead of helping me fix the problem by at least saying "I apologize for the inconvenience", she rudely pointed out it was my fault for washing my hair a few days after having them installed. Evidently, the tape ins I had purchased did not have a quality medical-grade adhesive. Anyway, when I was ready to pay for the rest of the tape ins, she said the manager was not in, but I could opt to call manager Christian another day or a get a free small pack of extra glue. I took the extra glue as I did not want to deal with that store anymore. However, I feel that customer service should be taught to Liz.

STEVEN, you are amazing! Came here with my best friend about a week ago to look for some clip-in extensions. We were greeted by Steven, a sales associate. I told him what I'm looking for so he brought out my options. We clipped in a variety of extensions to see which worked best for my hair. He was so patient with me and I really enjoy that, especially when I have no clue what I'm buying. I ended up purchasing the more higher end clip ins because they're much thinner than the regular ones. My hair is extremely thin so I needed a set that I wouldn't have a problem blending in with my hair. They're pretty pricey but I guess they're worth it. Now, I need to learn how to actually wave my hair and place the extensions in. Haha. Thank you, Steven! I will recommend everyone to come see you! You were awesome! Best customer service EVER!!!!! :)

Never had an issue with their hair quality in the past, however... This last 5 bundles are CRAP!!!!! After the very first wash, the the hair knotted up and looked so damaged. I callled to inform them not even sure how they'd remedy this.. But needless to say they didnt do a damn thing. I understand the different donors but this hair should have never made it to the point of purchase. Ladies, this is an expensive luxury we do and to experience this outcome is devastating. I'm with my stylist right now for root color, she's spending 20 minutes untangling this crap hair. I'm wearing my hair in a braid until its time to toss this shit. Im done with Hair Shop. VERY expensive lessons. How can we know in the future?? It always looks so good right out of thr package right??

What a waste of time Don't go here if you are new to wigs, you can only try on 3. Wish I could have just bought a wig that I loved there, and been done with it. They have great selection, but I was told I could only try on 3, sucks the first 3 I tried on didn't work for me. The cut/color etc... so many different variations. How could you limit us to only 3 options. Now I'm stuck driving to the next wig shop, where I can hopefully find the one that's right for me, I hope they have better customer service. It's an extremely unprofessional rule, it's like going clothes shopping and only being able to try on 3 outfits If I'm going to spend thousands of dollars at your store, let me try on more than 3 wigs so that I can find the one that fits me the best and that I love. Thought it was a joke after I tried on the first 3... like are you serious? I picked up my purse and walked out, it's like they don't want your business.

walked in, was greeted immediately by EVERYONE. Kathy was a HUGE help. showed me a few different options based on a few questions and I found exactly what I was looking for within 10 min. EXCELLENT SERVICE. slightly more expensive than I was anticipating but the quality of wefts are wonderful and she was very knowledgable about placement.

Some really nice wigs here and the door guy is so nice, pity about the staff here. Not sure whether they are rude or just have IQs averaging 90. I came in to buy a wig on Saturday. I was lucky to try a few on - the staff seemed super displeased though and I really didn't feel welcome. I liked two of the three I tried and I bought one. Today I came in to buy the other one, the staff member from the other day seemed to be in a better mood. I was told there's a promo today - great! But at the counter I was told the price of the wig had increased over $100 despite the same price being on the tag. I had to wait in a chair for the manager to request they honor the price. Super uncomfortable because again, everyone here acts like they're constipated or have some cramp that forces them to be totally miserable. Finally the manager finishes what she's doing, tells me the price changed overnight because the wig prices change on Mondays. Well if the wig was here yesterday and your vendor prices changed today, you already had the wig in your possession so why jack up the prices? She looked confused. Again, not sure whether people here are rude or just kind of delayed. Nice products, just please upgrade customer service because shopping here is about as fun as walking into a cactus.

My favorite hair extension shop , I recommend to all my clients. They color match perfectly.!

I've been coming for a couple of years now and I've never had a problem until now. I called to see if they had a return policy and the girl I spoke to over the phone said I have 2 months to return my purchase. About two weeks later I called back asking if it's okay to return what I bought (within the two month window) and she said they have a 30 day return policy when I was previously told I had 2 months???The extensions are expensive and the wefts I bought were untouched and she was telling me there was nothing she could do about it. I'm just unhappy because I was told two different things and I was just trying to return something I bought.

Took the Hair Extension Master Class and it took my skill set to new height. I would love to do more I Tips, One step wefts, and tape ins now that I am a Hair Extension Master. Book me today.

I been shopping at this location for long time I like the service good atmosphere and great products the hair always satisfied my clients definitely I recommended

I attended the 9/16/2019 EMC- Extention Master Class- and let me just say Heather was amazing. I have taken my certification classes with 3 different companies within the past 10 years and by far this was the best. Heather came in with so much energy and enthusiasm in her craft and throughout the class gave us tips and tricks to make each one of the 6 methods taught faster and better. I would 100% recommend the class if you are looking to learn extensions just refresh your knowledge and learn a few new things here and there.. Thank you Heather and The Hair Shop Inc.

Wow...I just had a very unpleasant experience shopping for my extensions. The little guy who "helped" me was extremely...EXTREMELY rude. I didn't catch his name but his hair looked like a skunk and he was not pleasant to work with. Acted like I was burdening his day by being there. Why do people feel the need to act this way to their customers? I won't come back to this location.

I love coming to this location. Everyone is always very knowledgeable but today I had the wonderful pleasure of meeting Kirstin and she was exceptionally helpful. She was knowledgeable and saved us a bunch of time on her recommendations. The hair shop is in good hands

They sell the thinnest hair extensions ever!! 1 pack is 200 dollars! I got 2 packs and it was still thin!!! Stringy ends ‍big waste of my money! Don't make my mistake. Also they have this security guard inside who was following me like a hawk as if I was gonna steal something. Disgusting!

This location stereotypes!! Even if you have money and don't look a certain way they don't seem to want to help you. I went in for some 18" black tape ins the Asian lady was like are you sure?! Because they are 3o something a pack; I told so so....? I end up leaving spending 415 on my extensions. I told my husband what had happened he told me I should've walked out and not purchased anything. Since they want to stereotype me & be rude!!

I'm really sad about this review. I wish I had done my homework before purchasing my hair- and it appears from these other reviews that I'm not the only one. For starters, my experience at the store itself was lovely. Everyone was very helpful and nice, and the store was beautiful. Lots of options for any type of extensions you need. I had my stylist come with me, and she was also quite impressed. No complaints there. I chose a rooted keratip extension. 22" and I bought a bundle (5 packs). I was assured they were great quality, honestly they felt like it. Here was where I ran into trouble. 2 months later, my bonds are flakey, falling out, broken. The hair has not been processed, just washed and taken care of TREMENDOUSLY. I've lost at least 5 bonds that have ripped my real hair out, and nearly 4 inches of hair has been cut off! In TWO MONTHS. The hair is frail, stragly, thin, doesn't blend well, and has even fallen out. After talking with my stylist, I honestly feel the quality is not what they insist it is. I think some of it is blended with synthetic hair. My hair was almost $300 and I've lost half of the hair I've purchased. My hair is HORRIBLY matted. Even with the proper brush, hair masks...it's been unrepairable. They only lasted me about 5 weeks. Very disappointing for this price point. Do your homework. They're lovely people, but I don't feel the quality is worth nearly the price you pay for it. I'm having them removed next week. Attached below are pictures.