John H.
Yelp
Given all the good reviews this is an outlier, so perhaps we just had some bad luck on our stop.
A group of 4 of us stopped to sit outside and have lunch and drinks. Signs on the door make it clear that you need to go to the order window around the back to get your own food and drinks, so we placed our orders, and got our drinks. The drinks are reasonably priced and we got those right away. You get a text message when your food is ready, so after a bit we got our text and picked up our food. Mine was as ordered, but when my wife checked hers, it had cheese, which she had asked be omitted as she can't have dairy.
She took hers back up and was told we'd get another text when it was ready. After 15 mintues we decided something might be wrong with the system, and sure enough it was sitting out there waiting for her in the pickup area. She brought it back and checked it and it appeared to have been corrected, but after a couple of bites she peeled all the toppings back and realized someone had just attempted to scrape off some of the cheese...and not done a great job at that. Now, she can tolerate a little dairy, but if she had a more severe issue with it, this could have been a very bad thing. I mean, she could have scraped it off herself, but it melts into the other toppings and really should have been remade.
All 3 of our orders were the chicken sandwich...on the day we were there they were out of pork, so the options were a number of burgers, or the chicken. Mine was pretty good, but our friend's was a very sad, small, chicken breast with one end a burnt, dried out chunk. The fries were very good--hot and crispy, and the Brussels Sprouts were kind of plain, but well cooked.
Once I got home I noticed that our food and drink bill had a 5% 'TOGO charge'. I'm unclear what that is for as when we just got drinks later, there was no additional charge. Maybe it is for the cardboard box the sandwiches were in? $2.20 seems a bit steep for that. A bit confusing to charge a togo fee for a couple of drinks on one check, but not the next, so this one is just kind of puzzling and a bit annoying.
I'd say stopping in to grab a reasonably priced drink or to get some water from their outdoor wall water tap would be a great idea, but I'm not very sold on the food given our experience.