Ken P.
Yelp
We recently spent a long weekend in the North Fork and made a reservation after reading a few articles on places to stay in the area.
At $400+/night plus tax and one of the only places that insists on a 3-night minimum, you have certain expectations, but unfortunately the Harborside Inn fell flat on its face.
We arrived early Friday afternoon. The lobby is very sunny & bright, and our 2nd floor room appeared that way as well, at least at first glance. However, when you "draw back the curtains" to see what's really here, it's very disappointing. First off, the Sharp flat screen TV may have the worst flat screen picture I've seen in years. It's okay if you are standing dead center of the TV, but take 2 steps to the left or right and the picture quality is really poor. At the price we were paying they can replace these lousy TV's.
Being mid-summer, the rooms are understandably stuffy without the A/C on, so we immediately turn on the A/C when we arrived. A few hours later we have determined that despite having a number of settings, we essentially have two options - one temperature/full blast or off. Nothing in between. We call up the operator and are told someone will be there shortly to check it out. Within 15 minutes someone comes by, confirms we are right in our assessment, and states they'll get someone to come by while we're out to dinner to fix it. When we come back after dinner we're pleased to hear it's been fixed. Unfortunately it's not the case, so we sleep with the blankets up to our nose that night.
Next morning I notice the water drains very poorly in the bathroom sink. Since we're running late, I don't say anything, hoping maid service will notice when they come by and get it fixed. Unfortunately, A/C and sink in same condition when we come back hours later after a wedding. Too tired too deal and go to bed.
Day 3 we complain about A/C again. Told it's fixed. Ask to speak to manager but told she is not there now, so we leave message but she never calls us. Sink drainage issue fixed.
Since the temperature dropped that night, we attempt to sleep with balcony door open/no A/C. We're awakened at 1 am by someone who is dragging the hotel trash on the gravel driveway to a dumpster. Tell him he just woke us up and to please do that in the morning and he tells us he can't, so he comes back two more times in next 15 minutes with more trash. We bite the bullet, shut the slider and put the A/C on so we can get back to sleep.
Check out morning (Monday) we again ask for manager. She's not there, so we leave her a message again. She never calls, and 5 days later we're still waiting to hear from her. I thought this was a service business, not a poor service business.
