The Harbours

Unfortunately, my interactions with a staff member named Kayla Darras Assistant Community Manager have been extremely unprofessional and discouraging. my onboarding experience with Ellianna was not conducted at a level where I was given all of the information that I needed to be able to move forward with the application process with ease. Apparently, I was not given the full information of what I needed and Ellianna called me an hour before and said that my application will be denied after not informing me for 2 weeks that there needed to be a name of my cat and a breed on my ESA letter. I will go over the details below 1. Application Cancellations & Fees. • I was charged $70 per person for credit checks ($140 total for myself and my roommate). Non refundable for RENTGROW to report my credit history wrong and push back the process of my move in causing me to have my application denied • I was also charged a $250 application fee twice. I was told I would receive a refund for the first charge only after 50 days, and for the second charge for $250 only “if corporate agrees.” Stated by Kayla • These charges have caused unnecessary financial strain, especially since the cancellations were not due to any fault of my own but the negligence of communication by property management 2. ESA Letter Denial • My application was denied because my ESA letter did not list the name and breed of my animal. • Kayla Darras told me that it was “not her job” to explain what needed to be included, and that my doctor and I “should already know.” … this was humiliating and condescending as this was an was in person interaction. She then stated “any doctor would know that … it’s common sense” • However, this is a specific requirement of your complex that was not disclosed to me beforehand, by Elliyanna and which is not required by law under the Fair Housing Act. This raises serious concerns about whether my application was reviewed properly. 3. Unprofessional, Threatening, and Harassing Conduct • On multiple occasions, Kayla Darras was condescending and demeaning during face-to-face interactions. • Over the phone, she hung up during a conversation after saying she would not allow me to “interrupt her,” although she was interrupting me numerous times while I was asking very important questions. • She also threatened me with a recording of the call and stated she could have me trespassed from the property without justification with the curtesy officer. I told her I would call the police myself because She had entered the conversation hostile. She then felt no need to call. • Additionally, she shifted blame onto another staff member, Ellianna, claiming it was her fault for not going over the specifics of my application. • Kayla Darras also verbally harassed me about an old collections item from another apartment complex, which I had already disputed and had removed from my record. She had emails I previously sent regarding this issue but failed to acknowledge the updated information, even though her manager Meghan was standing present at the time. This was not only misleading but also humiliating. 4. Communication Breakdown • I expressed several times to Meghan that I did not feel comfortable speaking with Kayla due to her tone and conduct. I requested to speak to Meghan instead, but was informed that my lease was being overseen by Kayla directly. This left me with no alternative and contributed to the hostile experience as well as communicating with an agent that is hostile and verbally abusive. This experience has been deeply frustrating and disheartening. It was a genuinely traumatic experience being berated by an employee in that manner.

I lived in this old apartment complex for 1 year, and then moved out. I deep-clean the whole place including the carpet. Just for them to charge me for an old carpet that needed to be replaced. I’m highly disappointed in management for not emailing or mailing me anything instead they added the payment to my credit karma. If you’re thinking about moving to this place, I highly recommend you save your money, that way you also don’t have to deal with a dishwasher that didn’t even work when I lived there, cockroaches, ants, and bad management. I guess doing a non-refundable deposit doesn’t mean shit.

This place is an absolute joke, and let alone a dump! They do everything to reel you in and sign the lease. And by week two of me living there bathtub and shower both peeling, drains clogged, toilets broken, stove top sparking!! I had not been there for more than 2 months and I had already put in multiple maintenance request. NOW TO TOP IT OFF I am going on 3 weeks of no A/C in this Florida heat. They put in one window unit in my living room of a 3 bedroom apartment! Which literally does nothing to help the situation, we’ve had to sleep at relatives homes due to this situation. I’ve also asked to speak to a manager to do something and I’ve been told I would get a call back, waited on nothing! CALLED AGAIN and was told the manager left for the weekend!!!!

While looking for a new place to call home, I stopped in at The Harbours and was greeted by Kayla. She was bubbly, personable and took the time to answer all my questions. She gave me a tour of two different style apartments and showed me around the grounds as well. I wasn't in a rush to find anything right away and told her I'd be looking at other places. While continuing my search, Kayla would check in by calling to see if I had any questions or needed any further information to help make my decision. Eventually, my options came down to the Harbours and one other complex. It had been over a month since my initial tour with Kayla, I stopped back in to see if I could view the apartments one more time before making my decision. She was more than happy to take the time to show me again. I then asked to make an appointment to bring my daughter so she could also view the options we had before making a final decision. Kayla was the reason for my deciding to go with the Harbours. She was willing to take the time needed to help with my options on where to live. On move in day there were a couple things in the apartment that I noticed needed to be looked at. I called the office and within 15 minutes maintenance was at my door and addressed each concern promptly. It's been almost a month since I moved in and any concern has been addressed within the day. The only complaint would be the common hallways and stairs look like they are never cleaned. It makes the first impression when having company and it looks filthy. Past places I lived had someone go through with a leaf blower to blow out all the dirt and debris a couple times a month to keep it looking descent. Other than that, I'm really happy with my choice to move here. The office staff and maintenance crew are 5 🌟

The maintenance guys at this apartment are awesome. We had a problem with our thermostat and the guys were there in about 10 minutes and it turned out to be needing a new one and the problem was solved very quickly. The apartment complex staff are so nice and everybody really works in trying to help you achieve whatever issues you are having. We love it here.

I love my apartments and their office staff. The maintenance guys are professional, they listen, and do the job good. I live here when my baby born and I come back with my baby have 16 years. I love the community, I love the old trees. I feel safe walking around my dog. But the best is location, location.❣️❣️❣️❣️❣️❣️❣️i love Peter in the front office, hey really listen.‼️‼️‼️‼️

The Harbours is fantastic, best place so far! I've been in FL for 3 years. All personnel in the office are wonderful. Maintenance team is top notch!! Thank you for providing a great place to live with superior attention to the apartments and the residents.

I recently moved to the apartments recently. I want to say the staff is amazing. Kayla and Alexis were amazing through the process of showing me and my family around. I appreciate the staff 5 ⭐️ to them. Now getting on to the -2 ⭐️ I feel the amenities are not up to par. Gym: needs new equipment, maintenance on the machines, gym cleaned up. Fishing dock: cleaned up, brushes cleaned around kayak areas, fishing dock is destroyed. Maybe look into getting it fixed. Pool: pool furniture updated, area can be power washed and look better. Dog park: the park is a nice one, just maybe sprayed for pesticides. BBQ Grills: maintained, power washed down, scraped and cleaned out. Dog bag holders: maybe insert more around the property if possible. Their are certain areas where they can be helpful for the commute of those that are on the edges of property can find dog bag stands a little easier. I know it takes a community to keep the community clean and looking good. These amenities are a good getaway for our family members, children and visitors to feel at home. But if they are not presentable, then no one will feel the home vibe and extend. Thank you again for the amazing introduction to the Harbours and I know with our feedback a lot can change for the better of the community and easier for the staff. Thank you 🙏🏽 The Harbours 🏡

Constant noise from neighbors, pest infestations, extremely small living spaces, excessive rent for tiny apartment they include sq ft with the patio, areas reek of cigarette/weed smoke, common walkway areas are poorly lit and dirty, water damage occurred from hurricane with no treatment or test for mold. When all said and done its over 1600 for 600 sq ft

I am a co-signer on my 22 year old nieces apartment at the harbors. She's a nursing student and I've been helping her with her rent. She was just 4 days late in contacting the office about the required 60 day notice to vacate. The community manager Kayla Darras refuses to waive the fee for being 4 days late and wants us to pay a full months rent as a penalty. There is no leniency in this matter. Meanwhile my niece has been a perfect tenant and has put up with the lack of response from management regarding the washer and dryer replacement that never happened, the trash that is thrown in full bags in the weeds in front of her unit, the wasps nests all over, the roaches entering the unit (possibly from her neighbor), and a multitude of other issues. For the money we pay this is unacceptable. I see many people on here have the same exact complaints. And I see management comes in here and gives the same response which includes a phone number. To a phone that NO ONE ANSWERS. you have to be available to stop in the office if you have any issues which is difficult for a full time nursing student. And don't expect a call back, not happening. I'm making it my goal to find any site I can to leave a review in this place. I'm also filing a complaint with the Florida Department of Agriculture and Consumers Services (FDACS). I'm not going to make it easy for this horribly run management company to rip us off.

I have lived at The Harbours now for roughly 4 1/2 years. Over the years the carpets in the apartment have had wear and tear, a lot of foot traffic has stained the carpets. Even though I maintained, to keep it clean and get them cleaned, they still had stains that would not come out. We decided to speak with the manager, Mark, to inquire about what it might cost to have the carpets replaced. We were happy to find out that we could have all carpet pulled out and the wood laminate installed and all we would be responsible is the installation fee!! We were able to schedule them 2 weeks in advanced. We moved everything out of the apartment (which was a good time to declutter). The installation was completed within 8 hours time and it looks beautiful! We are so grateful to Mark, the contractors and The Harbours team. They have been fantastic and very responsive to any needs or requests I have inquired about.

I have lived here for 11 months. Next month will make a year. I love living here. The office staff are great! They will answer your questions and concerns. The maintenance crew fixes whatever isn't working right. My favorite thing is sitting on my porch at daybreak with a cup of coffee and listening to the ducks. Its so soothing. My apartment is cozy. I go for walks around the complex with no worries. I love the feeling of being safe. I have looked at other places before I chose this place and I do not reqret it at all. I love this place so much that I signed up to stay for another year. The stores are close by. I don't like traveling long distances. If you have school children, there is an elementary school around the corner and a high school ( I believe) down the block.