The Hari Hong Kong

We stayed at this hotel for 7 nights and had a very enjoyable stay overall. The hotel is beautifully designed with great attention to detail, and the service throughout our stay was consistently excellent, friendly, and professional. Our room was very well equipped, very clean, and featured a comfortable bed. We also appreciated the well-equipped fitness studio located on the 3rd floor. The location is excellent, with many restaurants, cafés, and bars within easy walking distance, making it very convenient to explore the area. The quality of the food served in the lobby was good, but the presentation and pricing did not feel justified. Conclusion: A beautiful hotel with a high level of comfort, outstanding service, and a great location. Despite this minor drawback, we would highly recommend this hotel.

We were able to stay at The Hari for 5 nights earlier this January, and really enjoyed our stay. We found the service friendly and professional - particular call outs are the team at breakfast at Luciano's, the dinner staff at Zoku one night, and the housekeeping staff. The rooms are a generous size for a modern HK hotel - though I will say that the toilet cubicle is on the small side. We liked the glass separator doors that separate the bedroom and the bathroom, and speaking of the bathroom, the Hari's rooms have probably the best shower in any hotel we've ever stayed in. The bed is comfortable, the sheets are in great condition, clean and crisp, and the towels are generous in size. There are separate A/C zones for the bedroom and the bathroom/entry area, and the rooms are well lit. And the rooms are *quiet*. Our kids were in the next room, and do like to play their music. We could not hear their music at all. Our rooms were also right near the lift lobby, and the room doors are very thick and solid, so I did not notice any noise from people going to or from their rooms on our floor. The hotel's location is excellent. Short walks to the harbour-front, a block away from Hennessy Rd. Central and Causeway Bay are also short walks away. We will definitely come back to The Hari on our next visit to Hong Kong.

We stayed in the Hari suite for almost two weeks and it was a first class experience. The service was seamlessly tailored from the start to the end. Everyday was like a pleasant little surprise. Thank you so much for the hotel and the team who truly welcomed us. Although the hotel was conveniently located in the very city centre, it was very quiet in the suite. I liked it had a small sink in the kitchen which was rare for a hotel suite. And the view from the huge beautiful terrace(having a terrace is extremely rare for a hotel room in HK as well) was stunning. You can have both of the sea view and the city view. The sky darkened, lights illuminated, I was literally soaked into the Hong Kong’s famous electric vibe. The suite itself was spacious, clean, and tasteful. We’ll definitely choose this place again when we visit HK in the future. Only a drawback was that the in room dining choices for lunch and dinner were somewhat limited. But it wasn't a big problem since there were so many restaurants in the area.

Subject: Tripadvisor Review – The Hari Hong Kong||We stayed at **The Hari Hong Kong** during our engagement, and it was one of the most memorable hotel stays we have had.||From arrival to departure, the service was outstanding. The staff were warm, thoughtful, and genuinely attentive. The personal touches continued throughout our stay, not just at check-in. Handwritten notes, beautifully personalized combs prepared in the spirit of traditional wedding symbolism, and consistent attention to detail made us feel truly cared for.||The room was spotless, quiet, and extremely comfortable. The bedding and linens were excellent, and the soundproofing was impressive given the central location.||The location itself is very good. It is well situated for getting around Hong Kong, close to dining, shopping, and transit, yet still feels calm and removed from the busiest areas. We found it easy and convenient to get everywhere we needed to go.||In terms of value, The Hari offers excellent value for the level of service, comfort, and overall experience provided. The quality of the stay felt well above what we expected for the price.||A special thank you to Nicole, whose kindness and attention to detail made a meaningful difference during an important moment for us.||We were beyond pleased with our stay and would not hesitate to return. Highly recommended.

Just checked out after a 2 week stay here. WOW - the service was one of the best experiences we have ever had in a hotel. Staff were attentive and quick and all happy. The rooms on the small side (that’s HK) but super clean. Daily housekeeping, fresh towels etc. couldn’t have asked for anything else. I’d stay here again.

Missed my order twice at the breakfast. I hope it was not racist, but all the western appearance guests got their order fast and accurately. I ordered a pot of tea way before some other guests. Only until they got their pot, I got mine. Never got my caffe latte though. They got their coffee fast. Pretty sure the server was doing something else instead of working.

My friend and I were genuinely looking forward to our stay at this 5-star hotel, especially after reading so many glowing reviews. Unfortunately, what we experienced was far from the standard any reputable luxury hotel should uphold.||||We arrived at 12pm and were initially greeted warmly by the concierge, who took our bags and directed us to Level 1 for check-in. Check-in was smooth and we were assured multiple times that our room would be ready by 3pm with our bags in the room. We informed the staff that we had a meeting at 4pm and asked to be notified if the room became available earlier, which they confirmed, including that they had my contact number and would update me.||||Despite these promises, when we returned at around 3.15pm, the room was still not ready, and no one informed us of any delay. Instead, we were told to sit in the lobby and have a drink, and the staff could not even give us a rough estimate of when the room would be available. To make matters worse, our bags were still sitting untouched at the ground-floor concierge, nowhere near our room as previously promised.||||After we expressed our frustration, a room miraculously became ready within seconds, which gave the impression that the staff were either disorganized or simply not transparent. Throughout this process, the staff were seen whispering in front of us, which was unprofessional and frankly disrespectful. Our bags took even longer to arrive after we were given the room, leaving us scrambling and almost late for our meeting.||||The entire experience completely broke our trust. Every commitment made to us was not fulfilled. It is extremely disappointing that a hotel presenting itself as a 5-star property cannot uphold even the most basic service standards.||||Further adding to the concern, I ordered an item for delivery to the hotel concierge and had already communicated this before my arrival. I was thankful they accepted my request and expected to receive it at the concierge or at least receive a call. However, when we returned after our meeting, the item had been placed inside our room without any notification. While this might be considered a convenience at some hotels, in this case it felt like a breach of privacy, especially since the hotel had my contact number. This raises uncomfortable questions, such as what if something had gone missing. How can guests feel secure when staff enter rooms without consent or notice, particularly after we had unpacked in a hurry to rush for our meeting.||||During our 2-night stay, there was absolutely no service recovery. No apology, no explanation, no gesture to acknowledge the inconvenience we went through. It genuinely felt as though we were unimportant simply because we booked the most basic room and not a suite.||||We requested to speak to a manager during checkout, only to be told the manager was out for lunch. We decided to head for our lunch and, only when we were already waiting for our ride (about 5 minutes away), the manager approached us to apologize and attempted service recovery. At that point, it was far too late. The timing made it clear that resolving our concerns was not a priority.||||What makes this entire situation even more disappointing is that the poor experience did not end after checkout. After a month from the time we stayed at the property, my deposit is still not cancelled and refunded and because of this delay, the deposit remained on my account and I incurred finance charges from my bank. After everything we had already experienced during the stay, to still be facing issues afterward is extremely frustrating and honestly left me speechless.||||It is truly a shame because the hotel itself is beautiful. But the lack of professionalism, broken promises, and complete failure to provide timely service recovery, both during and after the stay, left us deeply disappointed. This was not the standard of hospitality one would expect from a 5-star hotel.

We stayed four nights at the Hari Hotel in Hong Kong and we had a great experience. The staff was always welcoming and attentive. The room, a premium corner room on the 19th floor was very stylish, clean and with a lovely view. The location is excellent, in between two metro stations and within walking distance to restaurants, shopping areas in Wan Chai and Causeway Bay. First night at the Hari we had dinner at Zoku and it was a wonderful experience! The ambience, the food and the staff were really amazing.