markhY6497LJ
Google
We chose The Henry for two reasons: it's location and the availability of a Vegan breakfast - neither disappointed. We booked directly which was easy and efficient with a very fair cancellation policy. Christine was really good in keeping us updated with good communication. The set up is like an AirBnB with a front door key code and door keys in an envelope on the desk in the hallway. The house and room was clean and tidy with good bed linen, firm but comfortable mattress and excellent towels. We saw no one until breakfast when Christine was present. She is warm and friendly and did an amazing job, going the extra distance, to accommodate our dietary requirements. Having said all that, although the instructions seemed clear and simple for the front door access the key pad is very worn and as we arrived in the dark struggled to get in. This was due to the instructions not stating that once the code is entered you then need to press another key to activate the code which needed a torch to read (no mean feat when carrying luggage that you don't want to put down on a wet and dirty pavement!). The rooms are much smaller than the pics, so much so that there is almost not enough room to get down one side of the bed. We opted for en-suite and the shower room was part of the original room which was a factor in making the room feel cramped. The basin was so small that one could not do more than wash hands in it and the shower pressure was awful - only just about use able. The general effect was that the whole place had been done on a shoe string budget and did feel somewhat 'tired'. Honestly, if it were not for Christine and the location, would have only given it 3 stars at best, especially considering the price (however do understand that the rate is par for the course in Bath).