The Heron Hotel

We recently stayed at The Heron and we had an wonderful experience. The hotel. Is In a good position, comfortable rooms, very good kitchen. We were very impressed by Daniel , very competent, friendly and helpful. He out in a lot of effort and takes pride un his job. Thank you very much for looking after us.

Maintenance of room and service is need to improve. When ask something from the reception they take lot time and reminders to fulfil it. We had electricity problem which they took lot time to rectify. We had AC issue that too they take lot of time to resolve. Few positive things as well property is having like It’s at good location but no super market nearby. It can chose it their is good deal but on high price it should be avoided.

My initial 5 nights were amazing. The room was spacious, clean, comfortable, and I appreciated the complementary water and coffee . The staff were kind, respectful, and professional, especially Bob and the restaurant staff. My last night there my room was in room 3091 ( behind the gym in the back ), which I would not recommend because many amentiites in the room did not work.

Hotel is outdated. It's a good hotel but out of maintenance. Rooms were dirty and dusty. Hair was found on the mattress. Not a value for money. Only good thing saving this hotel is the staff and their service. Breakfast is good especially the live counter.

This hotel is quite comfortable, spacious rooms with kitchenette. Nice pool area though it was too chilly for me to take a dip. Breakfast with lots of options included, overseen by Daniel. Nice outdoor cafe on the side. In sum, excellent value for the price paid.

Apparently a four star hotel. So, here are four things that didn't go right during my stay! Aircon was intermittent and the repairman disappeared but left us with a box fan and non functional air-conditioner, dined at the restaurant and wasn't given the 20% guest discount (food was slow too), was only provided a single towel and single bottle of water so we had to ask for the extra bottle, bath towel, and floor towel, and lastly the bathroom floods because the shower seal is ineffective. And because four comments was not enough: kettle is dirty, no elevator to many rooms, and piss weak wifi. I was part of a tour group and my complaints were not isolated!

Cleanliness of the room was to the standard. And treatment at the dinning by your staff Daniel was also Amazing. Also at the reception where I felt so comfortable by the warm welcoming from the team. Generally from my checking in to checking out day the experience was amazing and I look forward to be back again and again. Congratulations to the Heron Hote.

My team and I have been coming to this hotel since 2019 for work purposes, except for COVID times. We love the decor, the public spaces, and the staff. Always welcoming and hospitable. The standard rooms are on the small side but if you're working or sightseeing, how much space do you need? Good Internet, good breakfast, comfortable beds, great prices! We also hosted a meeting here and that went off without a hitch too. ||We'll definitely be back!