Sarah S.
Yelp
The hotel is gorgeous. However, we will not be returning. We made reservations months ago to be at the hotel for 2 nights to attend their NY Eve party.
When we checked in at 4 p.m., we were told there wasn't a room available. After an hour, we went back to the desk, and still no room available.
We finally got into our room. The water glasses were dirty, and even lipstick was still on the glasses. Called the front desk, and glasses were delivered but still not very clean and fingerprints all over them from the person who brought them.
My husband got into the tub, and the soap dispenser was empty. We alerted the front desk, and it wasn't corrected.
The light in the bathroom made an odd loud noise all night. We alerted the front desk, and it wasn't corrected.
The next day, our room had been serviced, but unbelievablably poorly. A pile of towels placed on the tub, our bed straightened but not remade, our used dirty wine glasses not removed.
Service in the Palm Court for breakfast was poor. We waited over 10 minutes for a server to acknowledge us.
The valet service was excellent.
All departments, with the exception of the valet, appear to be mismanaged, short staffed, or a combination. We spoke to other guests, and they all agreed that their experience was the same of staying at the Davenport. It just isn't the same as it was in the past.
I hope management will read this and make some serious improvements. The hotel is such a beautiful place, and it is such a shame that the hotel guest experience isn't what it should be.