H R
Google
I had previously visited the hotel, but did not stay there. This time (Sept 2025) we stayed for 2 nights. At first everything was great, a good check in, the room appeared to be pretty nice at first. The shower handle was loose which made it was difficult to make it go all the way to the hot and then to turn off. There were no extra pillows or blankets in the room, those had to be requested. We were woken up by a guest at 2 am walking around above us. Our room phone randomly rang around 7 am with beeping on it.
The restaurant is not great. Especially the staff. You would think the locals would know about this, as they do, and be in there and have it packed? Especially on a Saturday night? Nope. One couple was in there. They left, and it was just us, then as we were about to leave 1 couple came in. That was it. Between 6 and 7 pm. As soon as we sat down they asked if we were ready to order..? They did that to the third couple as well. We ordered a cocktail and we heard the manager? telling a new employee, "We can never get that ingredient in so just forget it". What was served was just horrible. It didn't have any alcohol in it and we sent it back. It was dreadful. As stated, we were the only couple in there at one point, and the staff just stood talking to each other watching us. One staff member was saying she was already a great aunt, and something about kids and if they get someone pregnant she wasn't having it. Something along those lines. Real classy talk around your only 2 guests. The professionalism and training isn't there, at all. On the salad was a cheese cracker? It was chewy like an old piece of rubber and should have never been served. The other food was okay, nothing special but it worked. Another odd factor, was this was a Saturday and people kept walking by outside, and when we went outside we saw all the restaurants in the alley by the bank were packed with people. So why weren't they in the hotel eating? Because they know better.
We went downstairs to check out the bar and the bartender just glared at us and handed her son a soda. He thanked his mom for it. The vibes of the staff were just dreadful.
On the morning we were leaving, a staff member tried to come into our room, and didn't knock. She said, "My bad! I thought this was empty". When we did leave and gave the front desk person our key, she didn't say anything. I said, "do you need anything from us" she said, "no, you're good." That was it. No, "How was your stay?" "Thanks for visiting!" "Please come again!" nothing...
The building itself is amazing. It speaks for itself. The staff and restaurant need a lot of help. I can't imagine it is easy to find people in this town, but the ones you have should be property trained.
There are delicious places to eat in Mason City. Do your research and find those and eat there. I'm not sure why Wright on the Park doesn't seek out the best places to eat in town, make a deal with them (give them cheap rent) recruit those places to come operate their restaurant. This places needs people, vibrancy, excitement.. It's not there.