The Home Depot

I came in here to find a cooler. I asked at least five people about the coolers they sent me to a bunch of different places so I was around there for at least 5 minutes. Looking for coolers finally help me and asked this guy and they said oh we don't have coolers so waste time. The only good experience I had was the cashier. She was very nice and help me out on a item that didn't scan. People do not know their jobs

Over the weekend we rented a hardwood floor cleaner and low and behold it didnt work. The lady running the rental department was rude , very unprofessional , no manager was even informed and i feel like she did not take me seriously. When i returned the machine she said her tech would look at it Monday, i told her my husband is a mechanic and thought that the pump was going out and it would not put the water on the floor after it got hot, she then told me that their was nothing she could do. I asked her if the tech ran the machine for a long period but could tell she lied to my face. Not to mention the machine was so dirty when i got it in the first place and they even had a sticker on it saying cleaning fee applies. So your welcome for cleaning your dirty rental machine home depot. I will NEVER go back to this home depot, id rather drive to baton rouge. You lost a customer renovating a house now.

Poor customer service and poor management! CHRIS, the manager, is RUDE and UNPROFESSIONAL. One of the store employees suggested we open a credit card to receive an additional 20% off a $2,700 purchase. After we were approved, the employee realized that the 20% discount was actually capped at $100—a very misleading promotion by Lowe’s, which the employee himself wasn’t even clear on. When the employee informed us of the mistake, we asked to cancel the purchase. We then waited 20 minutes for a manager to arrive, even though the employee called for him over the walkie-talkie multiple times. When Chris finally showed up, he didn’t greet us, didn’t apologize for the misinformation, and didn’t acknowledge that we’d been waiting. He spoke only to the employee. It wasn’t until I directly addressed him and asked what the resolution would be that he even acknowledged our presence. Even then, he offered no real resolution, responded with a condescending attitude, and walked away without addressing the mistake or offering any form of rectification. Although this is our local Lowe’s, we will not be returning until there is customer-service-oriented management in place—specifically, leadership that understands how to deliver adequate and respectful service.

Customer service no longer exists at this store. The person ringing us up in garden center refused to go get a price off of an item that she couldn't ring up on our cart. It was hot and our cart was full. The person that told her to go get the price, then asked us if we wouldn't mind going to get the price. I looked at him and said, of course, I mind. NO ONE MOVED. So, I headed to the back of the HOT GARDEN CENTER He stated loudly, This is only because this is a new item, take a picture of it and bring it to the front, So she can ring it up. When I got back and showed her my phone, she rang it up, put her scanner down and walked away. She didn't hand me my receipt. She didn't say thank you.It was horrible.

I would like to share my experience at home depot today today I was helped Miss, Ms Nique an after I mistakenly broke a solar light. they had another cashier at the register and she removed the broken solar light from the bag, even though I was willing to purchase it because I have a couple of solar lights at home. They just needed the top and I just was going to replace the tops well these two cashiers not Ms. Nique, Took the solar lights that had been broken out of the bag after I had already cleared up with the cashier that my plane was to purchase them despite them being broken. The two ladies remove the tops out of my bag and then begin to look at me and converse like I was stealing, not trying to make it a race thing. I shopped at this Home Depot, regularly and find most of the people that worked at friendly. The only problem that I do find at this Home Depot that is hard to find somebody That can actually help you when you’re looking for products or have questions about it I’ve spent countless of hundreds of dollars maybe even thousands at this store and I just won’t be coming back for a while. Let’s just say that I mean not come back at all on the verge of losing a customer for good.

Plumbing fittings drain vent an Peetrap a lot of inventory to look at.the staff were nice

Great store. Highly recommend

I know most of the people that work there,, I'm there 3 times a week almost, it's a good Atmosphere

I have had terrible curbside pickup experiences. When shopping in the store or garden center, the wait time for someone to help load items in the car is horrible. Management and staff are unconcerned and unprofessional. The Supervisor or Manager, Keya, rolls her neck and points her finger while speaking with customers. I'm unsure of her exact title because she was more concerned with her unprofessional antics than assisting me. This is the worst Home Depot location I have visited. Staff is more concerned with promptly completing orders on their handheld devices, although you are still waiting for your order. Clocking excellent customer service time seems to be the goal, but not providing the service.

Workers have extremely bad attitude as if they hate there job. I've been here 1000 times to get wood cut, David stated they don't cut wood in this measurements, other guy walked away because I requested a different piece of wood. Only one employee is willing to help each time I come. PLEASE GET EMPLOYEES WHO WANT TO HELP

I love Home Depot so much it's my favorite store and my future job hopefully. Home Depot is such a good environment and makes me so happy whenever I walk in the glorious gates of this amazing store. The scent of wood and tools just fill the air and gets you in the mood to go shopping around. The quality of the products are spectacular. Home Depot is the superior hardware store out of any other store out there.

Never going there again to buy appliances. I had a dryer delivered to my house and it was not the match to my washer and they would not let me return it the same day they delivered it. That was my second and my last purchase from them. I called my sister to tell her about it and she said the same thing happened to her with them. I would not recommend buying anything from them ever.

Dont know if its covid or just what. But last night was the biggest monsoon in a long time and during the height of it I had to go to HD for 4 bags of thin set for the morning. Came in at the big doors at the pro desk and lumber grabbed the thinnest and returned to 3 employees having a good laugh and when I walked up to the register with the light on they told me both registers were closed at 705pm. I tried to reason because I was parked outside and wanted to use the covered loading they told sorry but no I had to go thru the self checks on the other side of the store....I asked if I did that could I load under cover thru those doors please. They offered me plastic so my sacks of thinnest wouldn't get wet. Needless to say I will think twice before returning as the service at HD is really failing.

Bought 2 brand new ceiling fans ($600). 1 works like it should and 1 has a defective circuit board. Mind you, it's 100 pieces and is not the fastest to install. Only to find out it's defective once it's on the ceiling.. what can Home Depot do for me? Nothing. 3 hours wasted and I can't even get a cold drink for my inconvenience. Swapped me out for another that could have the same issue. Amazon would do better. Employees don't care.

Terrible parking lot. One side all roofing shingles the other side pallets of mulch. You can guarantee a car accident in this parking lot. Customer service non existent. Even the customers are rude. This store was built too small for being the only Home Depot in Hammond. Did they really think this size store would be adequate. Also most items I'm looking for are out of stock. I wish I could give this store 0 stars. I will definitely be going to Lowe's.

Online shows items in stock. Store confirms items in stock. Morons at store won't sell them because they are now marked a Black Friday item. They'd rather people buy from a different retail outlet or online retailer. And the box stores wonder why everyone is sitting at home, and ordering from amazon.

I have been in line at the rental Dept for over 1 hour! They have in person working in this department. I decided to use home deport instead of Lowes, since it is closer. Never Again!

Best experience every single time I set foot in this store! And that has been twice a week since it opened! You can tell their employees actually enjoy working there vs Lowe's... I don't think there has been a single time I wasn't greeted or asked if I needed help. I wish all retailers could be like Hammond's Home Depot.