The Home Depot

They closed the garden center early, before the posted hours. I am glad it was me getting 20 bags for my mom, and not her. No help. There were 12 other customers in the garden section. They left when the gates were locked. I tried to file a complaint at the service center. Rep was rude, defensive, and walked away from me. It was a 4 sec conversation.... They did have to mop after as - mulch stored outside is wet...

Today 31 July 2025, at approximately 12:50, I went to the paint department to ask the manager a question. I arrived, politely said hello, and I didn't receive a response from the paint manager. Perhaps she thought I hadn't heard, but in reality, she didn't want to help me. She didn't even speak to me or bother to say, "I'll help you in a second." SHE SAID ABSOLUTELY NOTHING. I decided to leave. Perhaps it was racism or lack of customer service, but it's a lack of bad service.

****2025 UPDATE: Two of our windows have leaked every time there is a big storm. We contact Home Depot every time and someone comes out and just puts more caulk on. The last time someone came out they finally admitted there is a bigger problem. Because our drywall started crumbling. They said the big window (the one that sat in the garage for about 6 months) isn’t the correct size and is causing the leaks into our walls and down into the first floor window. It’s been 2 months since then and we have not gotten any more information on what they are doing to fix it. ***** We ordered new windows for our house through Home Depot and Andersen Windows in October of 2021. It is now January 2023 and we are still missing 7 windows. One of those 7 windows was dropped off in our garage in early December 2022, with the promise that they would be back in 3 days to install it. Since then, we cannot get a hold of anyone at Andersen, and when we talk to Home Depot they told us our account was “closed” because the job was “finished”. We have been paying around $800 a month for these windows since we ordered them in October 2021, and the job is NOT finished. I need someone to contact me about this.

False advertisement!!! Went it to this HomeDepot today and found a light on clearance and upon check out it was charging me full price. Talked to the manager and he wasent helpful at all, all he did was scan the product and said they can't do anything about it. Why even put a clearance sticker. I looked at all the other lights on clearance and they all pulled up different sku's too charging full price.

I've been to hundreds of Home Depot locations all across the US and this is among the worst of them. The staff is poorly trained and much of the stock is either a mixed mess or just missing altogether. I visited a few times over the course of three weeks however none of the most common items were ever replenished. The associate in the electrical department couldn't coil up 20 feet of cable without tangling and creasing it. Over in lumber, another associate was baffled when I asked him for a specific type of plywood; he suggested I go ask customer service. Then, a forklift driver began backing up his machine while I and two other people were standing directly behind him. I visited the bathroom during one of my trips and found it to be in just as much disarray as the rest of the store. While I was in there, two associates walked in, did their business, and walked out. Neither of them bothered to pay any attention to the mess let alone tidy up. This isn't on the associates personally -- this is on Home Depot and their managers for not providing adequate training, not caring enough to keep an orderly store, and disregarding people's safety.

Some of the customer service desk agents were not helpful and a bit rude, but then some were extremely helpful and walked me over to the area and stood by while I awaited further support for an issue. Once I finally got the situation solved, it was a pain to navigate the congested main aisles. Recently, Home Depot, at many various ones, seem to put all of their deal end cap and seasonal kiosks in the front right before the register. You have to be a little crafty or bullish to navigate the aisle as it only allows for one cart to pass by at a time basically. I now prefer to shop at Lowe’s due to the aisles being less anxiety inducing. But if you don’t mind fighting off other shoppers or are only grabbing a few small things you can carry in your hands, by all means, shop Home Depot

I recently rented a bed truck and overall, the experience was positive. The vehicle was in great condition and the service was excellent. However, I did encounter an issue with the back camera—it wasn’t working, which made parking a bit challenging. Other than that, everything was good. I hope this gets fixed soon, as it would make the overall experience even better.

The garden department at this Home Depot is nice and big with a wide variety of flowers and landscape plants. The plants were watered and in good condition. I walked through part of the rest of the store and found it clean and well organized. One thing I thought was inconvenient, they don’t put any baskets for you to use by the garden center entrance, only those large flat carts. That’s fine if I’m picking up half a dozen bags of soil and rocks, but I usually only need a couple of potting plants.

Home Depot Flooring department and Customer service team is awesome. The value of the product we purchased from flooring was great and the quality of service was exceptional. Every step of the way we received support and having the cooper installation team team Velasquez execute the project perfectly was an icing on the cake.

I do not reviews usually but I felt I needed to give Vanessa at the North Irving Home Depot an excellent rating. I recently purchased a 2 piece tool chest and had it delivered. Upon unpacking I saw that the upper portion had been damaged to the point the bottom drawer would not open. I called the customer service desk waited on hold for 15 minutes and was finally answered by someone who said Adam, the manager , would call me back in 15-20 minutes. After waiting an hour I called back and was put in contact with Vanessa. I explained what the problem was. She checked her system, found that they did not have another top unit in stock there and arranged to have one brought in. She said they would deliver two days from then. Come delivery day and I received a follow up call from Vanessa who told me they were loading it up and would have it out to me shortly. She said the driver would call. 15 minutes later I received a call from Maroof, the driver to let me know he was on the way. I'd like to thank Vanessa and Maroof !!!!! It appears they are well versed in GREAT customer service . THANK YOU to both of you. Your employer should be proud to have you !!! BTW. I'm still waiting on a call from the manager Adam. He should take lessons from Vanessa and Maroof. If I were the management team at Home Depot I'd seriously consider promoting Vanessa to Adam's position. She did her job exceptionally and then followed up. EXCELLENT!!

We went to Home Depot to figure out what was wrong with our Ryobi charger-the charger or the battery. It was simply an elimination process but our service rep patiently worked with us and even went and got what we needed to repair our problem. We never left the service counter. Now I call that great service and with a smile to boot!

Placed an order online and got a confirmation for pickup within a few minutes. All employees at the store were wearing masks. The customer service desk was well staffed and all I had to provide was the order number. The employee got my order immediately and I was good to go. The receipt was sent to my email and the whole purchase was seamless. The store followed social distancing guidelines and ensured the safety of employees and customers. This goes a long way as we work thru these tough times. They also offer curbside pickup.

My husband and I were needing to work on our garden. Please keep in mind that I am writing this review during the Covid-19 pandemic. We were both wearing masks as we entered. Many customers were not and the door greeter said absolutely nothing to them, even though it is mandatory to wear a mask when in public. I mean, if customers want to be selfish a-holes and not care if they give the virus to others, they will have to live with that. But the employee greeter not stopping and reminding them to put on a mask? But the real kicker was when I saw EMPLOYEES not wearing masks. Yes, most were. Not all. Shame on Home Depot for not requiring their employees to wear masks when in the building. This shows how little the company cares about the public.

Waited 45 mins for someone to help me cut (1) sheet of 48"x60" plywood. Talked to (3) employees at three different times.Nobody seemed that busy just did not give a shit .. I have been a frequent customer... not anymore. Can reward poor customer service

HD has gone downhill, and this is one of the worst. Aisles blocked off, using aisles as storage and can't get around, no one to help you in unless you go and seek someone. No personal attention unless you are a contractor. Shopping Lowes from now on.

Here's my note to a manager, following a bad experience: Hello Mr. Schroer: My wife and I are very disappointed about your staff's promise to assemble the grill we purchased on Friday to be ready for pickup by 6 p.m. Saturday. We called Saturday afternoon, your pickup desk said it was ready, so we drove to pick it up. Your staff said, yes, it was ready. We just had to add on the legs, which they said was easy. But we noticed the box we purchased wasn't even open. And, of course, it wasn't assembled, as promised. So it was a wasted trip, and still no assembled grill. We chose your company to be able to use the assembled grill Saturday evening. It was a big disappointment. Especially because we could have Amazon deliver and assemble it at no extra charge.

I ordered 1 of home depots products for my child. Afte being told I would receive the item on Wed and then on Friday I was then told they didn't know when I would get it. I tried to cancel the order after that and was told I couldn't cancel but once I got it I could return it to a store for a refund. I don't recommend ordering products from here and I will never again. What a joke. They get your money asap and you get your product whenever.

I tried to return an extension cord w/o a receipt. The cord exploded in the socket. They refuse to take it back. There are no longer accepting returns of any kind w/o a receipt. They are rude and unhelpful. I am at the Mesquite location.

Walked around the carpet department for 15 minutes, with two employees sitting at their desk. I was the only one in the entire area and neither of them even acknowledged the fact that they had a customer. Nice customer service Home Depot.

It's 2023 and they don't accept contactless payments. Staff that lack experience and don't know anything about their inventory or the products they sell.

For buying a tube light and fixture, I had to ask 5 people. They announced several times. Nobody came. It has been 20 mins. Still no one came. Will see for 5 more mins and leave. Edit: Leaving!

My delivery for 5, Five Gallon Alberta Spruce Trees this week was a pleasant surprise as delivery sometimes is unpredictable. They were delivered on time, packaged carefully and they are beautiful healthy trees. Exactly what I ordered. Delivery driver was pleasant and helpful placing the trees where I wanted them until they could be planted. Carolyn P.

This is my local HD that I occasionally visit for home/yard products. I wouldn't say they're overly customer service oriented but if you know what you need...it's a quick in-and-out type store.

Worst customer service ever. Needed help with a particular electrical part and there was no employee in sight. It's like they deliberately avoid customers. I had to go to the customer service desk and ask for help. I politely say "excuse me?" to the lady behind the desk and she looks at me and walks away to another employee to have a chat. I say "excuse me?" again and she rudely replies "give me a minute". She ends her chat and then gets on the walkie-talkie to have a chat with another employee. All the time I'm just standing there. Minutes pass before she hangs up and now she's just standing there. I have to say "excuse me?" again to get her attention and she begrudgingly replies "what?". Now she tells me someone else will help me. Minutes later a man shows up and he's even worse! He's pissed off that a customer needs help and barely helps me before running off. What the heck? To add to it, I'm charged twice for the same purchase! Wtf? This is the worst customer service. Employees are rude and antisocial. The lady behind the desk is named "Rebecca". I'm guessing that's her name because another employee called her that. She's terrible. The man who barely helped is even worse! Avoid this place. It's a a nightmare!

This is a good and busy location. Compared to some, not as good, but I still work my way into this location because it has a convenient location near my office. I like that everything is under one roof as compared to the one near me. The staff will help you when you need it, but I wasn't impressed with the lack of knowledge when I was inquiring about a new drill. It always seems like they have a lot of open floor space that should have a stack of stuff I need.

The experience with ordering at Home Depot has been great but the returning process is a nightmare. The Home Depot employees that process the return are very helpful but they use a third party shipping company to pick up the returns (Called NSD). the experience with that company is terrible. Just look up their reviews and see for yourself. Home Depot needs to work with a different carrier for this part of the return process because it's making me never want to order from Home Depot again on the off chance I have to return it and deal with this company again. I've had a large 300lb vanity sitting in my front yard for 2 weeks now because this company keeps not scheduling or no showing when they finally do schedule a pickup time. I'm worried someone might steal it and then I won't be refunded the large amount of money I paid for this cracked vanity.

I hate this location..another location the employees so nice..and helpful..this one,employees seem lazy...whatever I ask to help..they just don't want to help,finally find a men ,and ask him to ask but he yelling at me..i feel disappointed..

Stopped at this Home Depot on my way to work last week. I needed some fresh life for my office desk so I figured it was the smartest move to look through the Nursery section. It was early in the morning so I did not really expect anyone to be around or helping, but as soon as I stepped in the Nursery I was guided to the succulent section. Then checking out the lady running the self-checkout section was having a conversation with everyone and creating a happy morning for everyone. Great experience to start off my work week! Now I have two cute succulents for my desk!

Went to this store to purchase PPE (safety supplies, equipment) it seems that some of the employees at this facility have no idea where in their store the safety supplies are located. To some that may be nothing, during this time of great concern for personal safety it is a "SHAME" that the employees at Home Depot (specifically) at this store (Irving Texas) have NO CLUE as to where the safety equipment, supplies are located. What if something happen and safety equipment was required for an emergency??? Shame on the managers and GM for not training their employees on the location of the safety equipment. I guess Home Depot really doesn't give a darn about customer safety or helping their customers find needed safety supplies. "Home Depot, you need to do better"!

The customer service here was great. Jonathan was so kind and walked all around the store and to different departments looking for the piece we needed for our mechanism. He was so kind and patient with us. He had so much knowledge on the subject. Awesome experience.

Terrible service - only one person in the entire store can cut wood. Waited 30 min and left.

Hard to find fault with a Home Depot. I bought some paint here and a few other small things. Note: Their markup on paint is HUGE so if you take your paint home, paint the wall and find it doesn't dry like you want, take the paint back and they'll accept it. It's like some kinda conspiracy that the markup is so enormous, so don't be shy returning like 1/4 a gallon of paint. They don't care. But aside from that, I found what I needed, and there were a number of associates standing around either looking for someone to help or for something to do. But I was in and out in no time and I'm glad this place is here.

Rude employee. No respect especially for those at the cash counter. I tried to remember the persons name but forgot now while writing this review. Done with this place

If I could give this Home Depot NEGATIVE one star, I would! My uncle called the store ahead of time to ask if accepted military discount and the person he talked to said "oh, absolutely we do." But when we went to pay out the cashier would not give him the discount (he had his military license.) Do better Home Depot. Absolutely, disgusting attitude from the cashier.

The Home Depot is one the worst companies I've ever purchased anything from online. After spending well over $2,000 for a washer and dryer, they refused to install both machines because they didn't include the stacking kit which I was falsely led t believe it was included with all the other parts I paid for. Then they wouldn't work with me on the installation if I had gone out and bought the exact kit need to secure the stacking. The reason I offered is because The Home Depot didn't have any in stock to purchase but Best Buy did have it at a nearby location. They were nasty and rude towards me and said the kit had to purchased through them otherwise they were forbidden to install the washer and dryer because everything needed to be purchased from The Home Depot. The company's policy says so therefore they didn't give a damn about me as a customer. All they cared about is that I spend another $39 for the stacking kit and charge an additional $60 to install it when I had already purchased the installation. And in no way would they prioritize my delivery and installation even though I had already waited weeks for the the machines to be delivered. I couldn't even reschedule another date because they didn't have the stacking kit in stock (I believe this was a lie because Best Buy had plenty available in their stores all over town). Now who knows when I will get the washer and dryer I paid for a month ago (including delivery and installation). All because these idiots don't have all the parts in stock that are needed to fulfill an order. Why offer services you can't deliver on? Stupid!

Terrible Customer Service. I asked the pro desk if they had something and they said no even though I had seen multiple products online. They didn't even offer to help me find an alternative. I ended up finding what I needed myself but will definitely never return to this location.

Excellent customer service. HD is one of my fave stores. Currently, they have excellent prices on grills and grill items. This is also where I get my trashbags from. They're more durable and not too pricey

Great people, clean store, and a good inventory. So why make the customers suffer with the worse Christmas music in the metroplex? "Santa Clause Comes to Town" played on a saxophone. Really. The music sucks more than a shop vac on steroids. Maybe consider offering some hours with rock music for those who would shop a little longer without ear torture....or at least turn it down.

This is an awesome clean store! I walk In and was immediately greeted and he helped me find my way without moving from his spot but advised someone in that section will be there to guide me if needed. Sure enough when I got to my aisle two people were there to help! I got everything I needed in less than 3 minutes! When I got to the cashier I asked for the return policy in case the product didn't work and he said I had 90 days! Well I didn't need that because I used the product today and it worked perfect. The price wasn't too bad either! Thank you so much Home Depot!

This location is great! 1. Home Depot sponsors kids workshops once a month and they are outstanding. Kids love working with tools and painting. What a fun activity to fill up the morning and get them learning how to make stuff on their own. 2. Call out to outstanding customer service from DUSTIN. He helped me with lots of helpful information on light bulbs and cleaners. Every staff member on the floor asked me if I needed help or had questions.

This Home Depot cracks me up. I'm a theatre teacher so I buy a fairly significant amount of lumber considering I'm A) not a building contractor and B) a woman, The employees I've encountered here tend to be well into or past middle aged and almost never believe that I know what I'm talking about. That's okay though, even though I usually end up getting exactly what I came in for, there's been a few times that they've taken me on adventures through the store convinced they know better and they were actually right! For example, my hidden passageway behind a fireplace would have been built entirely differently if I didn't have the patience to listen to three 60+ year old Home Depot workers talk it out. They rip plywood for free here and have always been great when working with the poor, sweet students I have sent out to buy things - including easily returning a bulk of 2x4s that were supposed to be 1x4s that a kiddo accidentally bought. I only docked them a star because they don't have as much in stock as some other stores so I've had to make runs to the Southlake store when I find them lacking. The people here really are great, though, so I highly recommend any DIYers needing some assistance come listen to the advice that the employees will happily share.

Amazing customer service. Came in with an obscure, complex project and two associates worked tirelessly with me, brainstorming ways to solve the issue. Came up with a creative, budget friendly solution! So appreciative!

As with all of my experiences with this location, this was a quick and easy event. Everything is organized in functional spaces, but what I love about Home Depot versus other home improvement store: They anticipate your potential needs! If you're on an aisle for particular hardware, they have the tools to help with the job in that location on small racks so as to save you the hunt. They also list the aisles that you might find needs in while looking at your current purchase. Example: Buying paint- in the same area they have small displayed of the base-line masking tape even though the full line of tape is in another area. Its just helpful and the people are always knowledgeable and friendly.

I shop at home depot all the time. I rehab houses and you are pretty much stuck going to Lowes and Home Depot to get the majority of your material. Usually I am disappointed by the service and support I get at their stores near Dallas and Fort Worth. Just the knowledge and attitude is not what I generally expect. Today I was most pleasantly surprised. I had a large order delivered at a home in Irving - about $4000 of plywood, drywall and other assorted material. The delivery guy, Eddy, from the N.Irving store did an excellent job. He made sure my material was dropped off as close as possible to the garage. He was pleasant, gave advice on how to stack the material appropriately and really made sure that my needs as a customer were met. I give him 5 stars plus. He made shopping with Home Depot a very satisfying experience. Thank you Eddy!!!

We walked around that store for 10 minutes trying to find anyone to help us. Zero employees anywhere on the floor. We wound up going all the way back up to the front of the store and finding someone at "customer service" who had no clue where to find the item we were seeking. After a few painful minutes she finally located someone who was able to point us in the right direction. Then, when we went up to the front to check out, we found... take a guess... NO ONE! No open registers, just the "self check out". So we went ahead and did their job for them, checked out and left, never to return. How you can run a store that size with virtually no employees is baffling to me. They clearly couldn't care less about customer service, so we will be going to Lowes from now on.

Extremely helpful staff! If you're lost and need direction come to this Home Depot and ask for Paul.

This is my local Home Depot where I go for everything from light bulbs to AC filters. Great staff, very helpful and well laid-out store. Not sure about the complaints about self-checkout...I love their self-checkout...it's 2011, and if a store doesn't have it, I will typically avoid that store in the future. A lack of ability to use self-checkout is NOT a reason to give a store 1 star.

I would not recommend having this location or maybe any Home Depot flooring department schedule your tile floor installation. Scheduled my entire house to be tiled for a huge sum of money (more than local shop bids because Home Depot kept telling me they have better customer service and satisfaction than local flooring companies ). Was told the installation company A-award Tile, would contact me in no longer than 7-10 days to finalize installation schedule. It's been 11 days and no calls. Tried calling the flooring department at this Home Depot location twice and was transferred to a "Customer Order Expeditor" only to be hung up on TWICE! Then tracked down the extension for that person and left two messages over 2 hrs apart, both well within that persons stated work hours. No calls back thus far. So much for great customer service. Home improvement projects are super expensive and stressful enough with the Home Depot blowing off paying customers.

Avoid this location, especially if you want to have flooring work done. Avoid them, and you will avoid weeks of waiting, chasing after managers, and ultimately avoid a grand waste of time. My family and I have been Home Depot (HD) patrons for years; but after the last few experiences here, we are unsure, and certainly will not be using this location. We have friends who feel the same way. They were once told by staff they were "out of ladders." Seriously? Another time, when trying to tell staff that they weren't charged for an item and had retuned to rightfully pay for it, the staff was not grateful and instead made vague accusations that they had somehow confiscated the product, and were perhaps 'hiding' more. They no longer shop there. We, on the other hand, had a drawn-out flooring fiasco. We wanted to replace our carpet upstairs with laminate, and called them, the supposed "home experts." HD sent someone out to measure our floors. He made no mention about the level of the floor, nor if there was water damage. Just came in, took measurements, and left. We then ordered the materials through HD that the contractors would need. For the next 5 weeks, we struggled to get all of the items. An order would come, but only half the products we paid for were there. My husband and I called and left over 7 voice messages, attempting to get this straightened out, and were called back only 2 of those times. When we finally received all of our products, we saw on a packing slip that HD had received some of the items a week after we placed the order whereas they took over a moth to get it to us so we could move forward with installation (a project which we had already fully paid for in full!) I called another manager, and he said the poor experience was largely due to COVID, but that I could call back tomorrow to talk about making this process easier. He wasn't there the next day. This happened 2 more times --we would finally reach someone who knew what this order was, then were instructed to call back the next day, then we would never hear from them. When we were finally able to have the contractors come for installation, within 15 minutes they noted that our floor was too crooked and that there was water damage to our subfloor, so they wouldn't recommend any hard flooring. They couldn't move forward with the project and left. So, after a total of 5 weeks of struggling to get a hold of anyone at HD, having incomplete piles of supplies in our living room, and over $5000 later, we learn we can't replace our floors --we've just wasted a month and a half of time, and lots of money. Why didn't the first person from HD notice the damaged floors? We expect them to be 'home experts'. Why didn't he tell us that we might want to check our sub floors? We would have readily paid HD for additional services to help with this process, too, giving them more money if we'd been made aware. All of this could have been prevented. And, why didn't any manager we spoke to care that we were dissatisfied and clearly not getting the services we'd paid for? Now, we did get a full refund, but we were also left with a bad taste in our mouths. The experience has led us to go to Lowe's now. Good luck, reader on your own home projects, and avoid this location if you're interested in replacing your floors.

Great place if you can use self-checkout, otherwise you may be in for a wait and/or utter frustration. Everything is funneled down to the self-checkout lines, quality of check-out personnel varies greatly - some helpful and others that are just plain rude. Try Lowes or another Home Depot Location.

Unlike most Home Depots, this one is full of friendly and helpful staff that don't mind answering questions or leading you to that elusive item that you can't find. Always a pleasure to shop here. I know it's a 'big box' store, but I'll come here and pay more than go to WalMart and have to find something on my own or run down help from people that could care less that I existed.

I am a contractor and I am in Home Depot every day This location's service desk they don't know how to do customer service. Also new manager, Marisa she doe not know anything.

Staff working the floor are always so helpful! The selection is also great at this location, including the cut by-the-foot wires in the electrical department. This Home Depot location is also pet-friendly! :)

Went in there get a new light . I was doubtful I would get help since it was the weekend , but a Hispanic employee wearing a vans shirt ( I want to say Juan, but not come across racist) in appliances helped me and my sister immediately , and we were out immediately. Great customer service, friendly smiles , will get my business again.

I have been to this store atleast 10 times as it is near my workplace. Every time I go to this store I am constantly being "watched" as I browse the isles. Today I went in to buy some gift cards and was directed (and watched over) by two employees as I made my purchase. I've never felt so uncomfortable making a purchase before. I am Latino by the way. I will not be returning to this racist store..

I almost never give anything a perfect score but this location is leaps and bounds above the rest. The location is clean and merchandise I'm looking for is always in stock. It's well staffed so you don't wait long to check out or receive help. The employees are knowledgeable and are able to give you tips regarding the particular project you are working on. On my two most recent visits I was looking for tools and paint for a project I was working on. The representative in both departments we're helpful and assisted me in purchasing exactly what i needed to get my project done.

I bought a new front door and storm door from Home Depot and installation was Saturday. After the installer cleaned up and left I noticed that the new keys for the door were nowhere to be found. I called the next day which was Sunday and explained to Brett the MGR what the problem was. No front door keys to secure my home. He called me back in 30 minutes to tell me that Jason and Ronald were on there way with new locks! They installed the new lock, rekeyed the lock to my existing key and off they went! Big shout out to Brett, Jason and Ronald! Thank you Home Depot!!!!