Cairns

Nice location, nice staff. Good accommodation.||Had enjoyed stay. no need for car hire to go around in city from this place.

Hotel very tired needs complete refurbishment. No pool available due to renorvation. The only good thing about this hotel is the staff who were excellent. Noisy guests late at night and early morning. Shower in our bathroom was continually dripping and could not be completely turned off.||We would have booked elswhere if we had known what the current state of the hotel was like

The hotel is tired and undergoing renovations so it wasn't the most pleasant of places to stay. The room was ok, the restaurant we didn't risk as the site generally is dirty and unkept.

This hotel was terrible it has been let to run down terribly and no care to make it look good . Advertised as a four star hotel I wouldn’t give it two . The door fittings were attached by a child by the looks the furniture had stains and room smelt of smoke and a chemical to mask the smoke smell do not stay here

Sad to see this hotel in decline. Mouldy walls, dead rat in the driveway, beds are hard, pool is out of action and most of the carpark is full of shipping containers and builders tools. Wouldn’t recommend

My bed was comfortable although the rooms and hotel overall is dated

Dated, dirty and yuck. Not good at all. Rooms are dirty, lots of noise, old shutters let the light in. Really would never stay there again.

Convenient and comfortable within walking distance to restaurants and the Esplanade. Friendly reception, easy parking and access, close to the Cairns Aquarium across the road, quiet location close to the centre of the city. Beds comfortable.

We booked our room at this hotel based on good reviews. The rooms were a good size and were clean. The hotel was really quiet! The wifi was very spotty. It worked best near the lobby. The pool was small but nice. Good price, only $70 for the one night that we stayed. This hotel is located close to the Esplanade so there is plenty to do within walking distance. The hotel is also only a 10 minute ride from the airport.

I would not recommend staying here, unless you're ok with having bugs crawl all over your stuff and being called a liar when management is confronted about it. First of all, there are bugs. EVERYWHERE. When the front desk was confronted about this by us, their answer was to say, "Well this is a tropical area." And they gave us a can of bug spray so that we could spray ourselves. We sprayed and then asked someone to be sent up to spray properly. Apparently this request was either completely ignored or just done by the front desk person because they didn't bother to put any notes or tell management that we were having this issue. Finally on our 2nd to last day in Australia, I woke up and found a HUGE bug crawling on my phone, so we were fed up, we checked out of there and checked into the Double Tree right across the street. Oddly enough, they didn't have a bug problem. Since we ended up checking out a day early, we requested to have that night refunded, we had to go through Expedia to do this and that poor person had to deal with the management from the hotel. He was rude, dismissive and accused us of lying. He said there were no notes of us having any issues so if we chose to check out early that was our problem and he assumed we didn't need that money. It was only about $75, so that wasn't a huge deal, what was an issue for me is the huge lack of customer service in this place and their complete dismissal of any problems on their part. I regret giving them any of our money, especially after having bugs crawl all over the room and being called a liar about it. Unless you don't mind potentially having to deal with all of this I would say just stay at the DoubleTree right across the street.