The Hotel Landing

We had eaten at 925 several times, but never had the opportunity to stay with the hotel. We booked a room for our son and daughter-in-laws wedding night. All of our expectations were exceeded. Lillian at the front desk is awesome. Quality and comfort of room was excellent. Thank you for making our kids stay ever better than we expected.

You'd think at this price point that there would be a higher level of service than we experienced. There was a wedding there and the other guests were extremely loud. I'll let that pass though since I'm not one to be a party pooper. This isn't the only thing that was concerning though. My real issue is that, when checking out, the staff member asked how our stay was. While telling him the issues we encountered, I received nothing but push back and counter arguments about why I was wrong for sharing how my stay went! I wasn't looking to be compensated for anything. Rather I was asked for my opinion, which I provided, only to be told that I'm (basically) wrong. This hotel has great location and the rooms were well appointed but at $400/night, I was expecting even a basic level of customer service or appreciation for my business. What it tells me is that my money isn't needed here, so that's exactly what I'll do. So for the price, I think others will agree that you can find something nearby that provides a better overall experience.

We had planned to stay at the Hotel Landing; however, our flight was delayed to such an extent that we would not have arrived until the following day. We were traveling to attend a family member’s funeral, and given my mother’s age and fragile health, this disruption added significant strain to an already difficult situation.||I made multiple attempts to speak with a manager to request a refund, as the total cost of $1,849 for three guests over two nights is substantial. Despite leaving numerous messages, I did not receive a return call. Additionally, the booking agency I worked through sent several emails to hotel management on my behalf, none of which were acknowledged.||The lack of communication and support has been deeply disappointing. This level of customer service is unacceptable, and as a result, I will not be utilizing this hotel again, nor will I be able to recommend it to others based on this experience.

I had an extremely positive stay with Hotel Landing. The staff was excellent and friendly, and the restraurant was an amazing addition. I went for a walk along the lake as well and it was very convenient being so close to such a beautiful body of water. The room was spacious with a fun layout. The bathroom was really luxurious and unique. Took a second to find the fridge but the drawer fridge gave me a good laugh. The food was incredible and I can't wait to try more of the yummy cocktails. I had multiple different ones and each was better than the last. I was a big fan of the environmental option they give you to forego daily cleaning in favor of planting a tree with a partner company.

This hotel is worth the cost. Rooms are beautiful and clean, the outside space is so wonderful and the restaurant/bar is fantastic. We greatly enjoyed our stay here and will go back.

We stayed for a wedding and were very disappointed. The amenities fee is a joke, the bed was hard as a rock and the rooms like dorms. We had a King room and no chair to sit in. Bathroom lighting was extremely dim. On a Saturday morning the restaurant didn’t open for breakfast til after 8:30 or 9:00. The restaurant was also understaffed. The experience was not worth nearly $400 per night after all the fees. The website makes it look like a luxury hotel and it is average at best. The best part was the decent coffee in the lobby.

Horrible experience over all. The coffee (that they charged 35 dollars a day for )had black flakes but staff dismissed my complaint. The bed sheets were horrible along with pillows. The shower wash smelled horrible. Also tons of additional fees. I was charged $300 extra dollars on top of a $600 a night hotel for no reason.

I attended a wedding at The Hotel Landing recently. The reception was disappointing; it was almost an hour between the salad and the dinner. When the dinner was finally served it was cold. Our entire table and several others mentioned how cold the food was.

Oh wow! What a hotel! I'm from Los Angeles and this hotel far exceeded my expectation's. Upon check in I was greeted by Jhonathan who immediately made me feel right at home. Thru out my entire 5 day stay, Jhonathan did everything possible to give me the greatest experience possible. Such a fantastic place. I would 100% recommend this hotel. California-APPROVED!

I had an amazing experience at the hotel landing. Clean rooms beautiful view and delicious food. Johnathan at the front desk was so nice and accommodating. I highly recommend this hotel.

Booked this hotel for a local staycation for valentines weekend. Definitely not our normal scene as IMO it's very uppity so we didn't really fit in but that's fine. The hotel was pretty and seemed newer. Parking and elevator situation was behind confusing but finally figured it out LOL. The interior and decor is updated and modern. The views are not great at all. At least from our room which was disappointing. Lots of restaurants and places you could walk to. Now, the walls are paper thin. We had room that had combined doors (we didn't know the people next to us) but OMG they were so loud. They must have been getting ready for a wedding or something or having a dance party aka rearranging furniture in their room. It woke us up and was very annoying. Then the people above us were stomping all around the whole night. What are you doing up there? Needless to say we didn't get much sleep which was disappointing as it was suppose to be a relaxing weekend away. I would probably not stay here again as it seems like it's a hotel for groups/wedding etc where everyone is partying and not caring about anyone else. Beautiful hotel but unfriendly workers and noisy hotel.

Loved this boutique hotel! My company hosted a training event for our customers here recently and the layout for the conference room is stunning. Interior design is impeccable and space is very open and roomy. Catered meals for breakfast and lunch were very good, too! Not your typical hotel food. Hotel room was gorgeous and interior design again was well done. Easy walking distance to nearby restaurants and Lake Minnetonka. Room service for breakfast was affordable and service was speedy. Complimentary bottled water in the room (chilled drawer) was a nice touch. Bedding was very comfortable and soft. On the top floor, nice views of nearby restaurants and peek of Lake Minnetonka. Definitely would recommend this hotel and Wayzata for a getaway. Beautiful area and weather was perfect (late September). Lastly, greeter outside had excellent customer service. He always opened the car door for me when leaving or returning to the hotel. I was not expecting, but it was much appreciated. He also helped with my luggage into my Lyft ride to the airport. Thank you sir with the bow tie!

Let me start by admitting I'm high maintenance and very particular. The Charm, Food, Service and Location of this Hotel were Excellent. The Manager and Staff were accommodating, kind and went above and beyond to make sure I had the very best experience. Every Summer and Christmas I stay here because this place has a perfect vibe. It's even romantic. We took their complimentary Beach Cruisers out for a bike ride and found the most amazing private lake. It was like something out of a fairytale. This place is a must. Enjoy!

We had a super stay at this hotel. The room was spaciious, clean and comfortable. The bed was so comfortable and the hotel so quiet we had very restful nights. Loved the double-head shower. Didn't visit the restaurant or use the ammenities as the hotel is so close to everyting Wayzata has to offer. Free parking in their garage was a bonus. We would definitely stay here again when we are in the area.

Went for a wedding, staff was rude to bride and groom, cops showed up to the dance floor without warning, a glass of wine was 14 dollars (the venue didn't tell the bride or groom this beforehand and overall, this place was extremely underwhelming and poorly managed

Grogeous hotel in a beautiful town! You are walking distance to some great shops, eateries, and breweries. In addition, the hotel has bicycles available for you to use. I took one and road the Dakota Trail with breathtaking views and great scenery especially in the Fall. The rooms are comfortably modern with a soft and cozy bed. Spacious gym and courteous staff, a very positive experience and happy stay!

Our water was cold and made showering uncomfortable at best. it Just was NOT a comfortable or recommended place. Not as nice as cheaper hotels, not even close.

Very nice, modern hotel across the street from the lake - no good views though. The gas log fireplace being lit when it's 90+ outside is still bewildering - such a waste of energy. Wifi was actually fast in my room, but my work vpn wouldn't connect successfully. Luckily, there was a strong Verizon signal or I would have been stuck at the Starbucks. Room service was quick and efficient.

Great location. Hotel staff is friendly. Rooms are nice. Only reason for the 3 stars is that there are fans in the bathrooms that are super loud and can't be turned off. Bring your noise canceling ear phones if you're a light sleeper.

We stayed here for the weekend we also hosted a post-COVID wedding reception and had a wonderful experience every step of the way. The check-in staff was so friendly and nice (and gave us some drink tickets). We stayed in a suite and it was SO relaxing and comfortable and clean. Nice morning light, which may or may not be your thing, but we could've closed the curtains to keep it dark if we wanted to. The staff at the bar was fabulous, professional, and friendly, if a bit understaffed (between COVID, the unemployment crisis, and the 3 events they were hosting that weekend, this is perfectly understandable). Bonus: We saw several NFL players AND Coach PJ Fleck when we were in the bar. The staff that covered our reception couldn't have been better. Helped us set up some of our decorations and very quickly helped find the right equipment to help me connect my phone to their sound system for music. Extra special shoutout to the bartender for the event, VICTOR! He was kind, calm, quick, quick-witted, remembered everyone's order, made sure I (as the "bride") was never without a beverage, and even came to track me down to ask me if my husband was going to want one more at last call when he couldn't find him directly. Just amazing people working here. It's also right in the heart of Wayzata so all the restaurants and things you'd want to check out are walking distance. The only weird bit is the parking/elevator/floor setup (negative floors? seems like I only ever see that in MN).

We had a reservation for a nice Valentines day. My wife was sick and they wouldn't let us postpone or get a refund so we had to pay for a room we never stayed in. Very disappointed.

I live locally and was looking to spoil myself with a mini staycation. My first evening was fine. The hotel is very clean and the staff was friendly, but they weren't overly helpful. I had to ask about how to log into the wifi, where the elevator was, and what the room service hours were. The room was nice, and again, clean. Room service was quick and friendly, but the food was just OK. Not terrible, but not wonderful either. At some point in the night, the AC stopped working, but the temperature remained reasonable. I had ordered breakfast to be delivered by 7:30 so I could make a 9 o'clock appointment, but by 8, my food still hadn't arrived. I called room service, but no one answered, so I called the front desk. They weren't sure what the problem was, but they went to the kitchen to find out. They called me back saying that the kitchen didn't open until 8, but my order was being rushed. 1: how did the front desk staff not know that the kitchen didn't open until 8, and 2: if the kitchen didn't open until 8, then why was a 7:30 delivery even an option? My food arrived just in time for me to grab the toast and run to my appointment. I returned that afternoon to find the AC still not working, so I called the front desk. A couple of hours later, a maintenance worker arrived and decided that the AC was broken beyond his ability to repair it. He notified the front desk. They called me to say that they had no other rooms available, but they could either comp my room or possibly move me to their sister location in Bloomington. It took the staff over 2 hours to email with management about what to do, at which point I just gave up, checked out, and went home. A week or so later, I got a survey from the hotel, and a couple of weeks after filling it out, someone from management emailed me asking me to call them. I called a few times, but always had to leave a message, and she never reached out again. I might have given them a second shot, but management clearly doesn't care that I literally have better experience at Holiday Inns.

Very nice and attractive hotel with cool bar/restaurant area. But beware of the extremely loud room AC units. Nobody should have a system like this these days. Very hard to sleep.

This place is very nice! 1st time here and will be back. They offered a discount for people running in the Lake Minnetonka 1/2 Marathon and we are happy that we stayed here! The gentleman at the front desk was super nice and very informative. They offer free breakfast and a "on the go" bag for runners in the am. Also free wine and beer at night! The place is super clean and trendy. Has coffee in room and great beds! Very happy with our decision!

Update: Finally heard from the hotel, and the reply was very sad and sums up the experience of horrible customer service. My husband did an appearance/interview at the hotel about his experience as an NFL player for a different organization and was given a $1,000 gift card as a thank you and we won't even bother using it, that's how bad the whole interaction from start to finish was with this hotel. Do not waste your time. Very disappointing all around. I booked one of the suites for two nights. Upon arriving to my room, there were dead bugs covering the bathroom counter. It was disgusting but I also understand hotels have been slow and likely short staffed, so as I was leaving for dinner I stopped by the front desk to ask them to clean while I was out. Upon arriving back, they cleaned but had missed several dead bugs and the soap tray still had bugs all over it. I cleaned the rest myself and went to sleep. That night, I woke up around 1am sweating..the AC broke. It was hot and making a loud clicking. I tried noise cancelling headphones for an hour and still couldn't sleep through it. I called the front desk and they moved me to a basic room next door because they had no one there to fix it. This was my wedding night so it was stressful to be up all those hours and moving around rooms. The next day, I asked them to fix the issue or move us to a new suite as I was getting married that day and my husband and I were staying there the night of our wedding and wanted to make sure that same thing would not happen again. They said it would be fixed. The second night, on our wedding night, around 4am the clicking came back and room got super hot - we were both up for the rest of the morning. When we checked out, the front desk didn't ask how our stay was, they didn't check in on the AC issue, they didn't even ask if everything was ok the second night. I was beyond unimpressed with the women working at the desk (the guy working the first night was sweet and helpful by doing his best and getting me into a new room and being helpful in the middle of the night). I would not recommend this hotel at all and am super disappointed with my stay. I felt like we tried to be understanding with all the things and give them a chance to fix each thing but at a certain point we were trying harder than their own staff and you realize it's just poorly run. It's not worth the risk staying here, especially if it's something special. The worst part of all of this was how our black friends and family were treated by this hotel and their staff. When our black family and friends walked into the lobby, they were questioned, told they could not be there, asked why they were there and where they were going. One had to call me and I had to go down, in horror, to tell them they were a guest of mine. I emailed with the GM about this and her reply was "I am part of our company's Committee on Diversity and we are currently undergoing a training program for all our associates called " Unconscious Bias"; I am confident this will help get underneath the treatment issues you encountered" - so they are AWARE of this treatment and know it's an issue, yet instead of getting rid of these people they are hoping to "get underneath" this treatment. I would never go back here nor would I want any of my friends or family who are black to go here and be treated the way they were treated. My white family members were not questioned to this extent and had no issues coming right up to the room! I am devastated and beyond sad.

It was a nice hotel, a little pricey for the area however centrally located near a lot of shopping and the lake. Also the hotel was fairly modern and had some great amenities in the room. The parking price was a little ridiculous because there's no other real option. But overall great experience the staff was very friendly.

The A/C was broken in one of our rooms and our sons slept in a very warm room. They were moved to a new room the next day. For this inconvenience and imposition we were offered a 15% discount off of that room night cost of $420. And this was offered only after nearly a week and two messages left with the manager- a less than admirable commitment to customer service and satisfaction.

Nice but overpriced. Good location. Don't waste your money on the breakfast package. Did not realize how restrictive it was (they won't even sub greens for hashbrowns) so it feels like you're overpaying for a very cheap breakfast when there are a ton of nice restaurants right down the block. For $400-500/night you'd expect the bed/breakfast option not to feel like perkins food.

Be very careful making reservations here. They pulled ours due to corporate buying up all the rooms, after we were told twice face to face with confirmation it was secured. It's not a public hotel....it's corporate. Too bad. This area really needs hotels. What a let down.

Nice clean spot! Close to public docks and good restaurants! Free parking was a plus ! Dog friendly but it was a rip off . 75 EXTRA FOR A PET WHEN THE ROOM WAS ONLY 144.00 a night seem a bit tooo high!!! Esp when nothing is accommodated for the pet! A pet bed was not provided or dog bowls and only saying they should be if your charging me 75 a night for my pet to still sleep in a crate!

Pros: great locations, nice rooms, very comfortable bed/pillows, Cons: very weak WiFi (they should start charging, maybe then they can afford strengthening the signal), room cleaning service: our sheets were never changed despite the cleaning staff cleaning the room! Unacceptable.

Don't do it. You will be severely disappointed. I stayed here with my (now) wife the day of our wedding. The restaurant downstairs at 12:30 AM told us they could not serve a drink because they shut the taps off at 1:00 AM. There was no curb side assistance when we checked in earlier that day, nor when we left at 9am on Monday. After leaving for a few hours the one day we stayed, we came back to our room messier than we left it. My hanging suit was crumpled on a chair and my wedding ring that was on the bedside was on the floor. This is probably the most immature service I have ever received in my life - nobody knows what's going on anywhere and all act like the customer should bow to them. I BEG YOU, and if for nothing else for the few Marriot or Hilton points you will accrue, do not stay at this hole. If you need to visit, stop by the reception for a gander, the newly constructed fireplace and cabinets in the main room are the only redeeming aspect of this detriment to the city of Wayzata, the state of Minnesota.

Was excited about the idea of a new & fun hotel for my upcoming wedding..something different than the standard country club wedding feel, but still convenient for my guests. I pursued The Landing and have been so disappointed! Maybe they are still working out the kinks, but the lack of communication was appalling! I settled on a different venue, not far from The Landing, so thought perhaps we could still use them to accommodate our guests from out of town. I've tried emailing and calling multiple times to book a block of rooms. I finally got in touch with Kim, who said she would email me information on this days ago. Still nothing....

We spent our 10 year anniversary in the presidential suite. Beautiful room with great views toward the lake. Great location - walking distance to downtown Wayzata and the lake. Would definitely stay here again.

Five-star service and accommodations. I had the opportunity to stay at Hotel Landing for the weekend for a family celebration, and I can't speak highly enough about the hotel staff, management, and overall stay. The staff made us feel very welcomed and ensured all of our needs were taken care of. You can tell they take great pride in their hotel. The rooms are incredibly clean - we had a little one crawling the floors and halls, and I didn't have a concern about it due to the cleanliness of the entire building. The beds are fantastically comfortable. The location is ideal, just steps away from great food, drink, and shopping. Highly highly recommend (and overall, I'm not a fan of hotel stays, so my expectations are high).

Great happy hour but service has been hit or miss. Nice patio and one of the few places in Wayzata where they actually offer happy hour on the patio.

The inside dining room was freezing so we ate outside. The Simple Salad was just lettuce. The burger was mushy and the portions were small.