The Hotel Lucerne, Autograph Collection

So i recently visited this hotel with my family, and i can say i loved it! The staff are super friendly and helpful, ordered toothbrush and it came in literally 5 minutes. The room was quite small, but good bathroom. It also had some ... questionable artwork on the ceiling, but we still had a great stay! One thing i would ask for is to speed up the elevator, as it is quite slow...

Unique and beautiful hotel. Very quiet and quaint. The staff is lovely and helpful. The rooms are each somewhat different in design, but they have an automated shutter for the window that is better than any blackout curtain for sleeping. I enjoyed the buffet breakfast as well. The location is perfect just across from a park and also within walking distance of the Lucerne Central Train station.

If it was possible, I would like to give 0 stars or minus stars, the check in experience was one of the most humiliating experience I ever had. As Titanium member (and Lifetime Platinum member) in Marriott Bonvoy, trust me I have been in many Marriott Group Facility. I used one of the award upgrade to suite room , and get a penthouse suite where we can be three persons, therefore I bring our teenage daughter together in the trip. For 10+ years, Marriott Group hotel has treat us as value members and welcome her despite the booking is not matched. NONE of the Marriott Group hotel has ever charged us extra or even force me to sign a penalty fee ticket for extra person. I was completely disappointed and shocked. The worst is when I feedback it to the hotel, no sign of regret or improvement was found. We just stayed in Renaissance Zürich Tower Hotel, the service and attitude is impeccable, they even told us that she will let hotel that is with a teenage daughter and they take care of the rest.|It is very pity, with a better management and team that can handle and treat loyal members, this facility can be a real gem in Luzern. Now it just looks good outside with awful service. Avoid it if you don’t mind to be humiliated.

Nice modern hotel. Breakfast only, no prher dining options. Staff are great! Location is excellent! Quick walk to just about anything you need or want in Lucerne

It’s not a hotel, it’s more like a bed and breakfast without the breakfast.|The horror story starts from the poor signage;you might be standing right in front of the hotel, but you will miss it. The flag only says The Hotel and you can’t see the autograph collection anywhere.|The bar is non functional, there is no lobby worth the name and the breakfast avoidable. No kitchen is working.|So much so, during the rains, they’re rushing out of umbrellas as they only have around 8 of them|A highly avoidable hotel

Avoid this hotel if possible , as Autograph collection hotel within the Marriott Group Hotel. It is a shame. The focus is maximize the charges, even loyal members cannot be escaped. I am Titantium member with more than 600+ nights within Marriott Group. I have left a review in TripAdvisor. This review in google is to notice fellow travelers to not get unpleasant stay. Switzerland is beautiful country, and do not let this hotel pollute it.

Enjoyed my stay at this hotel. We have Titanium status with Bonvoy and were upgraded to a Jr. Penthouse Suite upon arrival. The room was modern, clean and had an amazing wrap-around balcony on the roof with gorgeous views of the city. I see many complaints about the A/C, but there was a trick to getting it on. We didn't figure it out until after a hot first night. Once we flipped on a switch, it was coming out cold and our room was frosty! The staff was attentive and since they don't have a bar, the front desk even offered to fetch us cocktails from the Renaissance down the street. Being across the street from the park was a big bonus for our daughter. The location is perfect for seeing all the touristy spots in Lucerne and less than a 5 minute walk from the train station. The only negative was lack of soundproofing in the rooms. You could hear your neighbors walking about, closing doors, etc.

Excellent stay at The Hotel Lucern! Despite having read mixed reviews, my experience was only positive. The room was clean, quiet, and well air-conditioned. And the staff were friendly, attentive and helpful. The room: The hotel is located adjacent to a park and on a quiet street, so virtually no noise from the outside. There are also only 5 rooms per floor, so no hallway noise either. Our room was on the penthouse floor, and the air conditioning was excellent (for Americans — yes it can be set to icy cold) and could be set to your desired temperature. (Other reviews have said the contrary, so perhaps the a/c works better in certain areas of the hotel — but my room was perfect). The rooms do have unusual artwork, but if you know this going in it shouldn’t come as a surprise. The room was very clean and comfortable. The only non-positive is that there was no sheer curtain — only blackout curtains. That said, there were no buildings with vis-a-vis, so it wasn’t really an issue. Location: 5 minute walk from Old Town & Chapel Bridge, but away from the noise. On a quiet, side street, and adjacent to a pleasant park. Also bakeries and a grocery two blocks over, so convenient for snacks. Location cannot be beat. Parking: Despite the Marriott website only advertising on-site parking (35 CHF), the hotel staff also informed me that street parking (white lined parking spots) is available for 15 CHF per 24 hours. During my mid-August visit, there were multiple spots open each day within 150 meters of the hotel. You can pay the meter on your own, or the hotel can register your vehicle/parking with the city on your behalf. For me, the latter was very simple and we experienced no problems. Staff: The staff were friendly and genuinely helpful. Check-in was a breeze. And requests such as extra coffee pods, an ironing board, etc were handled quickly. Plus, excellent restaurant recommendations. Overall, highly recommend. I’m surprised at the number of reviews that gave negative reviews for price and lack of amenities. Switzerland is an expensive country, but this hotel is priced similarity to other upscale hotels in the city. Especially when using Marriott points, this hotel can be a great value. And while factual that amenities aren’t the same as some other Autograph Collection hotels (i.e., no on-site restaurant, pool, etc), the hotel is accurately described on the Marriott website. With the friendly service, comfortable room, and well maintained facility, I would recommend.