The Hotel Lucerne, Autograph Collection

While the hotel itself is quirky - but lovely - it's the staff that truly shines here. We had two rooms booked over 8 days and every interaction with the staff was phenomenal. They are warm, inviting and truly embody the Swiss spirit. A special shout out and thanks to our friends Alex and Alexander at the front of house who absolutely live to serve. A true pleasure to meet them over our stay. Also, the bar and restaurant accommodations are first rate and a great place to hang out after a long day of touring. And the location of The Hotel is 10/10 in relation to: the Hauptbahnhof (5 min walk down the alley), bus station (5 min walk up the street) and the Altatad (5-10 min walk to wherever you're going) As frequent visitors to Switzerland and Lucerne in particular, we will be using The Hotel as our home base for all our future stays here.

This has been a rare experience for me personally. The staff was superior, the room may actually have been the best accomodations I have ever been provided in any city any where. I was greeted with joy and courtesy around every corner and made to feel at home in our space. The location is a quick walk from the train station and granted us perfect views of the city on either side of the Penthouse. I will be staying here every visit to Lucerne moving forward. I am grateful for this experience.

My wife and I did a European tour for our honeymoon, staying in 7 cities over three weeks. Lucerne was the 5th city on our tour and The Hotel Lucerne was the highlight of our trip. Personally, I have probably close to 1,000 nights total with Marriott over a decade across the US and parts of Europe and this hotel is top-notch. Hunjee, Jasmine, and Jenna were all very accommodating. The real standout was Alex. He provided the best service I’ve ever received with Marriott. He welcomed us in, took time to get to know us, make recommendations for our stay, and when we struggled to find dinner reservations stepped in to help out and make sure we were taken care of. We’ll definitely be back to Lucerne and back to The Hotel for all of our future stays!

Autograph Collection Luzern is a beautiful and stylish hotel with a great atmosphere and an excellent location. The rooms are modern, clean, and very comfortable, and the overall design feels both elegant and welcoming. What really made the stay special was the outstanding service. Alex and Alexandra were especially kind, professional, and helpful. They went out of their way to make everything smooth and enjoyable, always with a friendly attitude and attention to detail.

Modern, artsy, stylish hotel perfectly situated to explore the city - yet quiet. Rooms are themed and decorated. The service is friendly and helpful. I liked that there is (plenty) water, apples and coffee to go included in the room.

The picture on the ceiling is not that big a deal, but strange. We found the lighting fine if we could figure it out! Buttons only worked if you held your head just right! The location was great and the rooms were comfortable. We paid with points, and it was high but everything in Switzerland is. The front staff were very friendly.

We had a terrible experience at this hotel. Marriott should be embarrassed. When we checked in there was hair in the sink in our bathroom. Hotel needs lots of tlc, chipped paint everywhere. Air condition in our room was broken. Whenever we tried to run the unit the room was filled with humidity. We had to sleep with the window open and were subjected to street noise and bug bites. When we tried to get resolution the staff only could say they would try to fix it. Only redeeming points are location and breakfast. I am sure there are much nicer places to stay for the money, look elsewhere.

We stayed at the hotel in August for 3 nights and occupied 2 room categories. The penthouse room was gorgeous, with the balcony/ terrace overlooking the city being the absolute highlight. This room was bright and spacious and well appointed. |The other room was a suite as well on.level 5,, but was way darker in decor and lighting. This room too was spacious and well appointed. ||Service staff at the reception were very helpful and cheerful and made the stay that much more pleasant. ||Location is fabulous. With young kids, being this close to a park was an absolute winner. The train station, department store, restaurants, chapel bridge, boat cruises were all within a 5-15 minute relaxed walk distance.

Truly a unique hotel! This is not a hotel for the young as X rated images grace the hotel walls and ceiling! Very dark decor: black walls with red glowing bed side tables! Is this the red light district? Beyond the uniqueness of the hotel: the space of the junior suite rooms are great! Lots of room to have a party! The room have two big windows: windows face beautiful downtown and a big clock that goes off on the hour! As for comfort: the beds are big but horribly uncomfortable! The shower is small but of course there is a big bath! As for food: the breakfast is horrible! I couldn't even stomach the food! The best thing about the hotel is location! Hotel is right next to a cute park and restaurants! Also the hotel is very close to train station. You can walk to the train station! Also the staff at the front desk are very helpful! Five stars for the front desk staff!

We stayed at the Hotel Lucerne during our 2 night stay in Lucerne. As a platinum member, I was able to use two suite night upgrades along with my 50k FNC's from opening up a credit card for my stay. My suite nights cleared around 4 days before to a penthouse suite which was great! Check in was simple and easy. Staff were so friendly and helpful with providing information around the city. The check in area was not big as the desk is right when you walk in and you have to walk past the desk to get to the elevator. The hotel itself has less than 30 rooms. Our room was located in the 6th floor/"penthouse" level which only has two rooms. The room was very spacious! It has a couch and two terraces with one terrace having a beautiful view of the city. The toilet area was small and separate from the shower which didn't have a door. The room had a bunch of cabinets with one being a kitchenette with pots/pans included. Coffee machine was also in our room. Hotel breakfast was included in my stay and unfortunately we were only able to use it for one morning and it had to be to go. They were so nice with getting our breakfast ready which was a 3 plate platter which included meat/cheese, fruits, and bread/yogurt. Overall it was a great hotel to stay at during my stay in Lucerne. Everything was perfect and the upgrade really was a special treat to make the stay even better.

This is a great no frills hotel within easy walking distance of everything in Lucerne plus tourists can use public transit for free using a card the hotel gives you. The room was clean and comfortable and quiet except for a somewhat noisy church bell next door. We were upgraded to a suite and while it was more than enough room (we were there to see the city, not hang out in our hotel room), it was not *that* big and I would guess the normal sized rooms are fairly small. The staff were incredibly friendly and helpful, but the hotel itself is small (the front desk said it is the second smallest autograph collection in the world) and does not have all the features of a bigger hotel. This means if you want to use the gym, you have to go to a nearby hotel and they don't have even basic food and beverage for sale. There is a breakfast, but it is pretty gross (mediocre food and a terrible fruit fly problem). That said, you are in the middle of a great city with tons of dining options and the main draw of the hotel is its location.

Beautiful hotel in a convenient location approximately a 5 minute walk from the train station. Being a loyal Marriott member has its perks and we were upgraded to the Penthouse Suite for our stay. Although I must say, for the hotel size, the PH suite is not what I'm used to in bigger properties. But for this property, it's quite spacious. But if to compare to larger sized hotels, this room would be considered standard or premium at best. We had enough space but it wasn't large enough for us to not have to navigate around our opened suitcases. Our suite comes with a balcony and a view of the city. The staff was quite friendly and helpful in assisting us with transportation and directions on where we needed to go. All in all it was a lovely, small boutique hotel which served its purpose for our quick stopover in Lucerne.

Lovely property in a location easily walkable to any Lucerne sights. Rooms are spacious and there's very current technology in the rooms which is always helpful. Loccitane bath products, Nespresso, and other great in room amenities. Wifi is fast as well. Staff is friendly and helpful. Highly recommended!

We stayed here for 2 nights during our recent visit to Lucerne, Switzerland. This is a 5-star hotel with a 4 minute walk to the train station. Perfect!! We had a Deluxe studio suite on the 3rd floor with a view of the park. The room was dim with some modern, art-deco features and a huge painting on the ceiling. I could have done without any photos or painting on the ceiling, just ignore it if it bothers you. :) They have Molton Brown bath shower products, robes, slippers and other items. The best part of this hotel is the reception gives the guest a free public transportation pass to use during our stay, this is applicable for the Lucerne buses & boat rides within the city center. Since we were staying for 2 days 2 nights, they gave us a complimentary Teller Pass, which included free passes to Mount Pilatus and Mount Rigi, among others. It allows you entry to the gondola, cog wheel, boat ride around the lake, and more. This was a pleasant surprise to get during our stay. I think the Teller Pass is only valid in the winter months. Also, the reception staff was kind - Jacob & Lars, provided bottles of water when we went out every day. It was a fun stay! :)

A wonderful experience for three days. The staff is friendly and super helpful. Martin had many recommendations that made my stay special: a traditional Swiss meal on the river; wine bar to sample Swiss varieties; personalized sightseeing. The hotel is modern with up-to-date technology. There are USB & FireWire outlets built into the wall to easily charge phone & Mac. With the push of a button, the outdoor window blinds automatically scroll and close to blackout the room at night. Bed, minibar, TV, bathroom were all excellent.

Stayed here for 2 days with my husband and another couple after a riverboat cruise. It was perfect. Maraike Groth at the front desk is one of the best hotel employees we have ever encountered. Too numerous to list I can just tell you everything she did for us was with a huge smile and amazing attitude and personality. Hotel is modern and funky and we loved it. Manager Marc Lechman is such a sweet and gracious host and Martina, too, made our stay really terriffic. This hotels' front desk staff rocks

After spending boat load of my Marriott points, I'm stuck with this hotel. But if you have the option, stay far away from this hotel. I can't wait to check out from this hotel... The hotel was designed by some celebrity architect (which I couldn't care less) and has a unique design. Was it ugly? no, but it was definitely an acquired taste...one that I have not acquired. The room has black walls, dark hardwood floor, black ceiling, with scenes from some cult movies. Unfortunately, the scene in my room is just not to my taste - a naked woman with strange tattoo and nipples covered with gold paint (go figure...) and a creepy old man staring at her. To make things worse, the ceiling is much lower than normal (about 7 feet high). So, when I open my eyes, those pictures are IN MY FACE. Remember the dark color walls, ceiling, and floor? The room also has insufficient lighting. We turned on all lights in the room and still feel very dark. Oh...almost forgot the two piece of cool looking (no, not really) pieces of flimsy furniture in the middle of the room that are supposedly coat closet/cabinets/coffee machines holder...sorry, the location is awkward and the pieces of furniture are so flimsy that they shake with the slightest touch. And....ant problem. I double as exterminator during my stay. Killing off ants on my desk as I work on my laptop. Body count stands at 5 now and is expecting to increase. Also, the corridors between the elevator and rooms has minimal decoration....which makes it look like service corridor of hotel kitchen.....kid you not. There are other less severe issues that I don't want to elaborate...like leaking plumbing and fruits that have been on the desk for about 2 months....so, here you go... I wouldn't have complain if this was a Motel 6. But this hotel is supposedly a 5-Starand I assure you, it's NOT....maybe a 3-Star. The only saving grace was the extremely friendly staff and spacious room.

We had a fantastic stay at this hotel, start to finish. The staff at the front desk made us feel welcome from the moment we stepped foot in the lobby and even provided us with a nicer room than what we had originally booked. They could not have been more helpful providing restaurant, site seeing, and transport recommendations. The hotel and rooms are clean, comfortable, and full of daylight, with large casement windows providing a view of the park, trees, and church next door. As architects, we were excited to stay in this Jean Nouvel designed hotel. Each room has a movie still printed on the ceiling. At night, you can see the illuminated ceilings from the street and it creates quite a nice image.

This is a well situated artsy hotel in Lucerne. LOVELY staff who cannot do enough for you! Do not arrive early as check in is at 3:00 and they pretty much hold you to it. The rooms as previously stated in other reviews are dark. Mine was very modern and luxurious but insufficiently lighted, ( we used a flashlight from home to find things at night--not kidding), and in the technology age not enough outlets for all our stuff to charge. Comfortable beds, soft bedding, very clean room, well accessorized bath. Most useful point, besides the fabulous staff, was the location to everything in Lucerne.