The Hotel on Pownal

This was not a 3-4 star hotel. I would give it a 2-2.5 star rating. It is conveniently located in the center of town and the front desk staff was very nice. We did have issues with the television and had to have staff address 3x.The breakfast looked like all other motel breakfasts, adequate at best. We had a suite with 2 bedrooms and 1 extremely small bathroom. Bothe bedrooms had dressers and were clean. Hotel policy is that you need to ask to have your room cleaned which we did I on our second day. Not sure they did anything more than leave clean towels and make the beds. The bathroom was certainly not cleaned nor clean glasses replaced. The room had a damp musty smell most of the time until we turned on the heat pump for heat. Our room faced the parking lot which could be very noisy in the morning with the tour buses loading up.|Aside from all this the most egregious thing we found was that a toilet plunger was left out in the hallway, visible to customers as well as piles of what appeared to clean towels and sheets sitting up top of bins in the hallway visible to customers. When we mentioned this to the front desk, nothing was done about it.||We do keep in mind that finding help may be an issue for the Hotel at this time and know that folks might be over worked. Still the hotel shoukd be aware what customers see that may not be the best job the company is doing.

This is a gem of a hotel located on the quiet outskirts of Charlottetown, but within walking distance of the downtown area and lots of restaurants near by. Rooms are spacious, clean and beds comfortable. Included hot breakfast excellent, complimentary afternoon cocktail hour. Complimentary bikes available. Free parking.|The only drawback is no elevator and some rooms are on second floor, but luggage assistance offered.

Great stay! We did a dinner and stay promotion, great deal. Comfortable room, good location in the city! Room and bathroom were clean and newly renovated. Hotel was quiet at night. Bed could be softer but good enough. Excellent extras for our pup - poop bags, toy and doggy treats.

Breakfast and staff were great. Nice amenities. Good location. No elevators which was a bit of a problem for some of the seniors in our group. Internet was intermittent our first night. My room needed some work. Phone did not work. Reported it but no action was taken. Box springs were noisy when getting in or out of the bed but okay during sleep. Bed was poorly made and the sectional carpeting needs to be attached better. Satisfactory experience. Bathroom fan needs work.

The Hotel on Pownal was outstanding in every respect. Staff were friendly and professional, the room was immaculate, breakfast was actually edible with a number of choices and the location was central to Charlottetown so that we were out of the fray but easily walkable. They accommodated our two dogs. We will be happy to stay there again and strongly recommend it to friends and family.

Great place to stay; close to downtown restaurants and shops; not too far from the marina. The staff is nice and helpful. Breakfast is included and has good choices. The Queen Suite we stayed in for the week was comfortable and homie. It was perfect for us and our dog. We will be returning.

Nice hotel. I would have given a 5 of we had had service in the room the second day, but despite requesting it, it didn’t happen. I also find it weird that you have to request service. At least making the beds should be a minimum in an hotel. Otherwise staff was nice and friendly. Room was clean but no view. Location was great. Also important to note that you have to carry your cases through several flights of stairs, depending on your floor, since hotel doesn’t have elevators.

Stayed for two nights at the end of May. Easy check in, we arrived in the afternoon when there are complimentary cookies available , nice touch. Our room was very spacious, plenty of room for our two suitcases, no tripping over them, the amenities in the bathroom were good decent towels . Enjoyed the happy hour , great chance to meet other guests and get exchange holiday ideas and experiences A nice touch is the coffee and flavoured water in reception. The continental breakfast was fine too Friendly team, would happily stay again

5 stars for Comfort, cleanliness, and service!! Actually 10 stars for each! Although this was a working / vacation, I spent a week in one of their suites and it felt at home. The friendly staff were very helpful and made my stay enjoyable. The bed was comfortable even though the box spring was very creaky and loud lol Loved having a well appointed kitchenette, comfy chaise/couch and self controlled heat/air. They even have a small movable mirror in the washroom, which is helpful for nearsighted ppl like me. I wouldn't stay anywhere else on my next visit to PEI!

BARE Minimal services. No late check out available. Fridge broken on arrival. Replaced with a fridge that hardly kept water cool. Tub didnt drain properly and basically everytime i showered i was in a 3 inch tub of dirty water. No freezer compartment in fridge, and finding a Kettle instead of the lukewarm water in lobby was an ordeal to find (initially given a ancient one never used in years which sounded disgusting). Housekeeping was a joke here. They ask you to go green but don't have the gifts cards they promise if you do go green, If housekeeping does come to room they just make your bed and nothing else and they run out of the gift cards they promise you (my friend had no housekeeping in her room but had no gift cards given to her!) I had one zipper on my brand new suitcase broken bc it was apparently attempted to be opened by someone when we had our room cleaned the first time during our week stay (traveled for 2 weeks prior and zipper was good on arrival check in) Food was eaten out of our fridge (1/4 of container of shucked lobster and several fresh oysters). The only decent thing was the location of the property and the buffet breakfast which was an brunch style omelette, alternating soggy hashbrowns or pork sausages. There was cereal, toast, bagels, yogurt and cheese too. A decent breakfast to fill you up for a day in charlottetown. There was also free bike rentals which I enjoyed. A complimentary wine or beer tasting daily from 5pm-6pm. And cookies which seemed to always run out so I only tried them once. Overall I was not impressed with my broken luggage, eaten food from fridge and the go green gift card issues. Not sure why this places charges so much for a daily rate but it's a 3 star hotel at most.

Booked on Orbits and the hotel did not reserve our room. Received a lesser room for the same price. Walls are very thin, the room was warm, had a torn window curtain and condoms that I'm guessing were not cleaned up after the last guest. One particular employee tried her best to make our situation better. She checked on us the next day and showed genuine concern for our situation. She is the reason I am not rating it a 1.

Clean. Close to everything. GoGreen and get a $10 voucher for multiple restaurants for each day you skip housekeeping. We had great dining experiences and saved money! A complimentary breakfast to look forward to (and not have to worry about where to buy brekkie) with lots to eat and drink: fruit, cereal, eggs (omelet or frittata was yesterday and boiled today with hash browns and sausages today), muffins, English muffins, toast, bagels, yogurt, and really tasty scones? I think they were? Cinnamon buns. Coffee, tea including herbal tea, hot chocolate, juice (apple, orange or cranberry). How good does that sound? Our room was small with no fridge but perfect for our short stay. It was comfortable and clean. The finicky Keurig machine made a cup worth the fuss. Not that I really needed more coffee - I had enough at brekkie and in the evenings when coffee and fresh cookies were served. Thank you! WiFi worked great!!! I really needed it to and it did! On Friday evening we enjoyed a glass of wine and local craft brews as well as coffee and cookies. I would definitely stay here again.

What this hotel shows on their website and on Facebook is far from the truth. We stayed there a couple of weeks ago, and our room looked nothing like what they picture. The AC was terrible, and in general the place is run down. We would not recommend this hotel to anyone.

I travel a lot for business and this is one of my favourite spots. The rooms I've had have always had hard wood floors, no gross carpets. The rooms are always very clean and they have an apartment/ home/ stylish feel. It's refreshing after staying in so many big brand hotels. The staff have always been sweet and so helpful with food recommendations and speedy check in.

I always stay at The Hotel on Pownal! Staff is always so friendly and quick to accommodate. It was my birthday weekend and the gentleman, Matt, at the front desk was so sweet and even left a little treat in my room with a hand-written card wishing me a Happy Birthday! It's all in the little details and they get it right every time. Can't wait for my next stay there!

Newly remodeled and quiet. Close to restaurants and entertainment. They also have a laundry room which comes in handy after walking biking all day and should be required in every hotel. AC did not work and it was actually hot this trip, but generally not a problem on PEI

We stayed at Room 121... Decent room but there was a musty mould smell... It never really went away after 3 days. They acknowledged that and gave us a gift card and 20% off our stay. I really cant complain about anything else... Great location-walking distance to everywhere.

Pretty good place. Helped me when I ran into laundry troubles and has muffin in the morning at noon and cookies in the afternoon in their eating area. That being said there was nothing that really stood out about this place but nothing that was bad either