The Hotel on Pownal

We stayed at the Pownal the last week of September 2024. They were very accommodating. Our room was on the second floor and I have a physical disability and asked if we could be moved to the first floor anytime during our stay. We also had our dog with us and she was afraid of the stairs (She is a Corgi and we don't have a lot of stairs at home). On our second day we were offered a room on the first floor for the rest of our stay. This made our vacation so much better! The rooms were clean and comfy. The only complaint I would have is that I wished the TV in the room was a smart TV so we could cast from our phones/tablet. Breakfast was delicious every morning. I like that they provided us a $10 gift card for every day that we did not need turndown service. Gift cards could be used in nearby restaurants or towards our final hotel bill. The staff were very nice, knowledgeable and were always ready to help. It was also wonderful to always have access to coffee, tea, water and flavoured water in the hotel lobby. All and all a very nice stay!! Thank you to all staff at the Pownal.

I stayed here for the weekend and had the best time! Very central, making it easy to walk around downtown. It is close to some very good restaurants. The breakfast was SO GOOD. We lost track of time and showed up late (~15 minutes before closing) and there were still a lot of options, warm food, and very tasty! The room was a good size with comfy white sheets and had a wood accent wall, making it feel very welcoming and cozy. The hotel always had coffee and water (+/- lemon) available in the lobby. 10/10 recommend staying here!

Very clean hotel, the breakfast is perfect for those on the go. The rooms are small but very clean and extremely comfortable beds. It is located downtown and close to all of the amazing restaurants. Great value, highly recommended.

We went to this hotel during the Victorian Christmas and Mistletoe Market events happening in Charlottetown. This hotel has a very convenient location since it's only a few minutes walk away. The family suite was excellent since it had two twin beds in one room and then a king bed, which worked for our family. The only complaint was the bathroom. It was incredibly small, and was challenging for helping younger children in the shower.

The front desk staff were amazing and very accommodating. They went above and beyond to make sure that we were comfortable with our stay. The breakfast was fresh, hot and excellent! We really enjoyed the omelets. The location is pretty much central to everything. The beds were comfortable and the suite was nicely kept up. The only complaint that I have is that there wasn't a microwave in the suite.

We stayed here for two nights at the end of August to attend a wedding at the Rodd Hotel next door. We had a wonderful stay and would absolutely come back. The room was a decent size, clean, modern and smelled amazing. All interactions we had with the staff were fantastic and accommodating. My only small issue if I had to pick something was that at the breakfast one day, there was no place to sit. However I think that can happen at hotel offering breakfast at busy times

My husband and I stayed recently for 2 nights and the service was excellent! Clean rooms and very friendly staff who were happy to accommodate when possible. We purchased the "dinner on us" package and very much enjoyed our experience. Overall a lovely weekend getaway!

We arrived and waited over 20 minutes for a staff to do our registration. ||The room with a king bed was spacious and the layout is good. ||Unfortunately it all went downhill after that. I noticed some stains on the bathroom door, which I cleaned with a tissue. I then noticed some hair sticking on the door and on the bath base. so I got some antibacterial wipes and I cleaned the bathroom and all the surfaces. The used soap bar was still in the bath ! ||Shower sprayed hot and cold water randomly ! ||The wine glasses were still wet and so dirty that I had to wash them thoroughly! Surely glasses should be sent to a dishwasher with hot water to disinfect ?? That was disgusting! ||Finally, breakfast is left to desire but that is the norm nowadays with lots of hotels. ||The bedding was clean and the mattress was comfortable. ||We will not be going back !

5 stars for Comfort, cleanliness, and service!! Actually 10 stars for each! Although this was a working / vacation, I spent a week in one of their suites and it felt at home. The friendly staff were very helpful and made my stay enjoyable. The bed was comfortable even though the box spring was very creaky and loud lol Loved having a well appointed kitchenette, comfy chaise/couch and self controlled heat/air. They even have a small movable mirror in the washroom, which is helpful for nearsighted ppl like me. I wouldn't stay anywhere else on my next visit to PEI!

BARE Minimal services. No late check out available. Fridge broken on arrival. Replaced with a fridge that hardly kept water cool. Tub didnt drain properly and basically everytime i showered i was in a 3 inch tub of dirty water. No freezer compartment in fridge, and finding a Kettle instead of the lukewarm water in lobby was an ordeal to find (initially given a ancient one never used in years which sounded disgusting). Housekeeping was a joke here. They ask you to go green but don't have the gifts cards they promise if you do go green, If housekeeping does come to room they just make your bed and nothing else and they run out of the gift cards they promise you (my friend had no housekeeping in her room but had no gift cards given to her!) I had one zipper on my brand new suitcase broken bc it was apparently attempted to be opened by someone when we had our room cleaned the first time during our week stay (traveled for 2 weeks prior and zipper was good on arrival check in) Food was eaten out of our fridge (1/4 of container of shucked lobster and several fresh oysters). The only decent thing was the location of the property and the buffet breakfast which was an brunch style omelette, alternating soggy hashbrowns or pork sausages. There was cereal, toast, bagels, yogurt and cheese too. A decent breakfast to fill you up for a day in charlottetown. There was also free bike rentals which I enjoyed. A complimentary wine or beer tasting daily from 5pm-6pm. And cookies which seemed to always run out so I only tried them once. Overall I was not impressed with my broken luggage, eaten food from fridge and the go green gift card issues. Not sure why this places charges so much for a daily rate but it's a 3 star hotel at most.

Booked on Orbits and the hotel did not reserve our room. Received a lesser room for the same price. Walls are very thin, the room was warm, had a torn window curtain and condoms that I'm guessing were not cleaned up after the last guest. One particular employee tried her best to make our situation better. She checked on us the next day and showed genuine concern for our situation. She is the reason I am not rating it a 1.

Clean. Close to everything. GoGreen and get a $10 voucher for multiple restaurants for each day you skip housekeeping. We had great dining experiences and saved money! A complimentary breakfast to look forward to (and not have to worry about where to buy brekkie) with lots to eat and drink: fruit, cereal, eggs (omelet or frittata was yesterday and boiled today with hash browns and sausages today), muffins, English muffins, toast, bagels, yogurt, and really tasty scones? I think they were? Cinnamon buns. Coffee, tea including herbal tea, hot chocolate, juice (apple, orange or cranberry). How good does that sound? Our room was small with no fridge but perfect for our short stay. It was comfortable and clean. The finicky Keurig machine made a cup worth the fuss. Not that I really needed more coffee - I had enough at brekkie and in the evenings when coffee and fresh cookies were served. Thank you! WiFi worked great!!! I really needed it to and it did! On Friday evening we enjoyed a glass of wine and local craft brews as well as coffee and cookies. I would definitely stay here again.

What this hotel shows on their website and on Facebook is far from the truth. We stayed there a couple of weeks ago, and our room looked nothing like what they picture. The AC was terrible, and in general the place is run down. We would not recommend this hotel to anyone.

I travel a lot for business and this is one of my favourite spots. The rooms I've had have always had hard wood floors, no gross carpets. The rooms are always very clean and they have an apartment/ home/ stylish feel. It's refreshing after staying in so many big brand hotels. The staff have always been sweet and so helpful with food recommendations and speedy check in.

I always stay at The Hotel on Pownal! Staff is always so friendly and quick to accommodate. It was my birthday weekend and the gentleman, Matt, at the front desk was so sweet and even left a little treat in my room with a hand-written card wishing me a Happy Birthday! It's all in the little details and they get it right every time. Can't wait for my next stay there!

Newly remodeled and quiet. Close to restaurants and entertainment. They also have a laundry room which comes in handy after walking biking all day and should be required in every hotel. AC did not work and it was actually hot this trip, but generally not a problem on PEI

We stayed at Room 121... Decent room but there was a musty mould smell... It never really went away after 3 days. They acknowledged that and gave us a gift card and 20% off our stay. I really cant complain about anything else... Great location-walking distance to everywhere.

Pretty good place. Helped me when I ran into laundry troubles and has muffin in the morning at noon and cookies in the afternoon in their eating area. That being said there was nothing that really stood out about this place but nothing that was bad either