veronica gauci
Google
We stayed at Hotel Shamrock from July 12–13 and had a very disappointing experience. The room was freezing cold on arrival, and despite turning the heater on at 3:30PM, it remained cold hours later. A staff member checked and confirmed the unit wasn’t working properly, yet no one ever followed up as promised. We waited over two hours and couldn’t reach reception again.
My partner became unwell due to the cold, and the lack of support was unacceptable. On top of that, we received a rude call at 10:40AM demanding we check out exclaiming check out was at 10:00qm, even though the hotel’s website clearly says Sunday check-out is 11AM.
I emailed management on July 13th and notified the person at front desk on the day of check out about our disappointing stay, who said someone would contact me a but I’ve received no reply whatsoever. Weeks later, we’ve been completely ignored despite multiple attempts to reach out.
For the amount of money we spent, this level of service is shocking. No accountability, no apology, and no basic customer care. DO NOT STAY HERE.