The Hotel Zen Urban Resort

What a lovely tranquil hotel right in the hustle and bustle of Chengdu! The hotel was lovely and peaceful and really didn't feel like it was in the city centre until you stepped outside. ||The staff were friendly and helpful and the breakfast was a wide variety of mainly Eastern and a few Western dishes, very tasty. ||The room and bathroom were very nicely appointed, I loved the little extras such as the tea set and poetry books. The room was a little dusty is the only negative I would add.||The location is great, right next to a family mart which is very useful and 10 minutes walk to xiannanmen tube station. Chunxi road and the IFS shopping centre are around a 20 minute easy walk away. ||I would definitely recommend this hotel, it certainly does have a zen feel in the busy city.

The Hotel Zen Urban Resort (I stayed there 3 nights and I could never get the words in the right order) is in a reasonable location in Chengdu and has lovely rooms. They really are Zen as the name suggests, with tasteful decor and well-maintained. It was a lovely place to sleep. ||||The hotel didn’t seem to be full but it was quiet and peaceful, apart from one businessman at breakfast who had not yet learned that he need not talk into his phone as though communicating over the entire distance of the call. Of course if you have travelled at all in China then you must know it was a relief to have only one such other guest instead of many.||||Contrary to what the hotel listing says, there is no restaurant. There *is* room service, which would have been lovely but the staff speak such poor English that it is virtually impossible to order, even with the usual translation apps that had gotten us by in far more remote parts of China. This is not an exaggeration: it actually took us two days of staying at the hotel and several conversations with the receptionist over those days to ascertain that there is no restaurant and that room service ends at 8pm. Maybe after a few more days we would've discovered what is on the menu! In fairness, we are the foreigners and we are at fault for not speaking Chinese, but perhaps we expected too much based on other reviews.||||For what it's worth, we rarely eat at hotel restaurants and prefer to explore the area, but with a packed itinerary in Chengdu we were looking forward to an easy evening meal, and the room had a lovely table setup perfect for room service. Other reviews suggest there are plenty of nice restaurants around - which is great when you have time to look for them - but we didn't appreciate having to scour the streets after a really long day. This communication issue was really the only letdown of an otherwise fine hotel.

The place is fantastic: quiet, clean, tastefully decorated (both the lobby and the rooms), and centrally located, only 5 minutes walk from a subway station, plenty of restaurants and grocery stores. The staff is an absolute delight, extremely polite and helpful even if their English is not that great. Moreover, the hotel has a small restaurant in place and a tea room. I intend to visit Chengdu again and there is no question that I will stay in the same hotel the duration of my stay!

We arrived there at about 10pm and realised that their hot water system was down for the whole hotel! Hot water was not available for the next few days. Did not want to change hotel as it was late. They could give us 20% discount or refund us for the remaining unused days. Since we booked through an agent, we did not want to risk not able to get back the refund when back to SG. So we sought for an upgrade instead. Their staff brought us hot water in container daily. ||||The hotel is located along a main road but not easily visible. We need to tell the taxi drivers where to stop, that is near 15th street.. Not many taxis are keen to go there as Longjiang Road is a single traffic driveway. ||||There is a 24-hour convenient shop besides this hotel. Staff are very friendly. Room is clean. The building is Zen-design so very unique.||||Breakfast is reasonable, room rates - cheaper if we can book direct with hotel at times.

We recently stayed at the Chengdu Hotel Zen Urban. It was a great experience. The rooms were simple, clean, and comfortable. Staff were courteous and helpful, but spoke minimal English. The breakfast was limited, but tasty. The city was hot. Fortunately, the hotel air conditioner was powerful, and worked well. The hotel was peaceful. It was in a good location. There was lots in walking distance. I would stay again.

We stayed here for two nights and it was in a great location, very close to the train station which takes you to very centrally located, hip and cool areas to walk around. Lovely staff and great big rooms, unique dining area which is located on the fifth floor within the hotel itself on a mezzanine open plan layout kind of thing. Freshly made noodles for breakfast which was delicious! We had a great stay here, and everyone was nice, helpful and friendly.

A very relaxing hotel. It is well situated from the metro (5mn walk) and right next to a family mart. The staff do not speak a lot English but are always trying to help you. The rooms are spacious and very clean. The bathrooms are big and clean as well. There are toothbrushes and little essentials in the bathroom. The breakfast is filling. Nothing to complain about. 100% recommend

The hotel's theming attracts a certain kind of domestic clientele, who, if you've ever travelled in China, can be a deciding factor of whether your stay will be enjoyable.||||The mandarin-speaking Chinese travellers sharing the common areas and breakfast areas were respectful, not boisterous and smoked outside. This is HUGE.||||This hotel is firmly in the middle if not leaning towards the budget end of things but you definitely get your monies worth and then some. Breakfast selection is varied and healthy with plenty of clean vegetables. The bacon ain't like it is back home but you get enough pork travelling through China anyways.||||Located in a music school district, its quiet at night and there's soothing string music wafting from nearly dorms during the day. The ambient cricket sounds they pipe in the common areas are a nice touch. There are lots of buddhist knick knacks, art and statues on the 4th floor but I've been assured all are inanimate and definitely not haunted.||||I left my bank and credit cards behind and they promptly notified my team over WeChat and mailed (SF express) it to my next hotel two provinces over in under three days. It was so secured (quadruple wrapped and sealed with a few too many staples which were kind of comforting) I may not reset all my cards when I get back.||||You will need a Google Translate with your native language and Chinese preloaded since the G's services are blocked in country, but the staff are very nice and patient and you probably already have a system worked out if you made it this far into China.||||A western guest at breakfast said the beds were a bit too hard for her taste, but its a firm 7.5/10 IMHO at this price point for China.