The Hoxton, Brussels

The Hotel itself is excellent. The design creates a warm and home-like atmosphere. The personnel is consistently kind. The room (corner roomy) wasn’t just clean, but also rather spacious and quality wise in line with the rest of the Hotel: great! The only downside is the location, which is close to the train station and not very lively. Overall a great hotel for a stay in Brussels!

I recently stayed at the Hoxton Hotel and had one of the worst experiences I’ve ever had at a hotel. I was pregnant at the time, which made the situation even more difficult, and sadly, the staff showed absolutely no empathy or care throughout my stay. The room was dirty, unpleasant, and had a horrible smell that made me sick. Being pregnant, I was especially sensitive to odors, and the smell was so bad it caused me to vomit repeatedly and lose sleep the entire night. I asked the front desk if I could switch rooms, explaining my condition, but they refused with no effort to help or even show basic understanding. I also requested room service, which never came. When I followed up, I was met with rude and dismissive responses from the staff. At no point during my stay did anyone try to accommodate me or even apologize for the discomfort and poor service. The attitude of the workers was extremely disappointing — they were cold, rude, and completely unprofessional. For a hotel that presents itself as a higher-end establishment, the lack of cleanliness and customer service is unacceptable. I would never stay here again, and I wouldn’t recommend it to anyone — especially not to pregnant guests or anyone expecting basic hospitality and respect.

Very nice hotel, it's stylish and chic. Love the interior which is a work of art! rooms are big (compared to other European hotels) they have cold AC for summer if required. Very quiet rooms, good if you want to sleep. I would stay again! Btw all the staff are amazing❤️

Retro modern vibe in the lobby and rooms is really comforting and feels like home. Plenty of food and drink options, and very accommodating and friendly front desk staff. A couple unique beers on tap, at least named after the hotel. Little wine bottles at the desk are overpriced, and the coffee-bags in the room are bad, just get a coffee in the lobby. Hoxton is the nicest hotel/business in a couple block radius, the walk from Brussel Noord back at night feels best done with a buddy. Views of the nearby botanical garden are great, and you can see it from the rooftop restaurant if you don't get a room facing that way.

A very beautiful stylish and chic hotel right from the lobby. Great service, beautiful room decors, clean and spacious rooms with black out curtains. My room has your European outlets as well as USB charging ports. Mini fridge, hot water boiler, body wash and basic items are reading available. The interior design was gorgeous and the rooms were spacious.

What a great place! If you're visiting Brussels this should be on your top places to stay because the hotel is absolutely fantastic, from the very beautiful 70's inspired decoration all the way to the excellent service (the reception staff is very helpful and nice). As a great plus, they allow pets with no extra charges. They also have a very nice and comfy rooftop to have some bites and drinks (with indoors and oitdoors options). They also have a dj there so you can really enjoy the evenings with that vibe. This hotel also has a very nice restaurant (Peruvian style but not very friendly if you don't like spicy food) and a coffee bar (amazing croissants). Overall, the hotel is very clean, the rooms have plenty of space, the restroom comes with very aromatic soap, shampoo & conditioner and hand cream (the shower is also great! A llt of space). The view is really nice too. The Hoxton is my come back place whenever ill go to Brussels.

If I could give this hotel zero stars I would. Horrible Experience – Avoid This Hotel I had a truly disappointing and frustrating stay at this hotel. From the moment we checked in, the front desk staff was rude and unwelcoming. We were asked if we wanted full room service cleaning, and we confirmed we did — yet for four nights in a row, our room was not cleaned. No trash emptied, no bed made, no fresh towels. On the fourth night, we returned to find not a single towel in the bathroom. When I called to request towels, a rude woman showed up at my door with a strange man. No explanation, no professionalism — just handed me towels with an attitude. It was extremely uncomfortable and unsafe. The service was appalling, the staff lacked even the most basic courtesy, and the location was equally unpleasant. I would never stay here again and strongly advise others to look elsewhere. This place is a disaster. Lastly, my room was entered unauthorized to leave a card and cookies for an individual who was not even occupying my room. See photo. I have never felt so unsafe in a hotel. I have traveled all over the world and stayed in many hotels. This was the most horrifying experience.

⭐⭐⭐⭐⭐ 5/5 I had an absolutely wonderful stay at this hotel and would highly recommend it to anyone visiting Brussels! Location: The location couldn’t be more convenient—just an easy 8-minute walk from Brussels-Nord station, which made getting around the city and arriving from the airport incredibly simple. The area felt safe and was well-connected, with several public transportation options and restaurants nearby. Facilities in the Room: The in-room facilities were excellent. Everything I needed was available: a coffee/tea station, a large flat-screen TV, a mini-fridge, a safe, fast Wi-Fi. The air conditioning and soundproofing were also top-notch, making for a very restful night’s sleep. Bathroom: The bathroom was another highlight—it was modern, stylish, and very clean. The rain shower had excellent water pressure, and the layout was both functional and visually appealing. High-quality toiletries were provided, which added a nice touch of luxury. Lobby & Design: The overall design of the hotel is fantastic. From the moment I stepped into the lobby, I was impressed by the modern yet welcoming decor. Staff at the reception were friendly and professional, which really set the tone for the whole stay.