Dai Wen Sim
Google
I stayed at this hotel from 14 August to 19 August 2025.
Disappointing experience overall. Long review ahead:
Let’s start with the pros
✅ Pretty convenient location (about 3 trams station from Amsterdam Central — they have one more branch in the Central Area, do not mistake them!!)
✅ Love the contemporary and modern design and vibes of the hotel
✅ Comfy beds and fluffy blankets. Oh god I love their soap!
Now to the con. Only 1 con but it was a super frustrating experience. Here’s why:
❌We stayed for 5 nights and I felt like I HAD TO BEG/ REPEATEDLY ASK for room cleaning services. Mind you this isn’t a budget hotel and we paid good amount for it.
Upfront when you check in, they informed you they’re going green and sustainable hence there wasn’t gonna be room cleaning everyday - we could only choose specific date(s).
We understood perfectly and out of the 5 days that we were staying, we chose just ONE day and they never delivered 😑
On the morning before we headed out (our 3rd day), we specifically reminded the front desk that we had allocated our room cleaning service that day.
Around 5pm when we went back and realised our room was not cleaned, I called the front desk and they said “oh the cleaning staff was actually on our way to your room.”
5pm?? Okay, let’s give them the benefit of doubt. We just simply requested for some fresh towels and soap. And of course, we had expected that they would clean the room the next day.
You guessed it. NOT DONE AGAIN. I called the front desk again, and after a long time put on hold, they reasoned that “the cleaning staff was not working today”.
???
Finally on the last night when we wanted some privacy, we came back to our room and found our room cleaned instead 😑.
I would’ve believed them but one tell tale sign they might be lying — I have the habit of putting out our room trash or finished food outside the room door. Each time I opened the door, they were already cleared. This tells me that the cleaning staff were always around.
I just wish they were more honest and the cleaning staff not slack off like that.
Extremely frustrating and disappointing experience sadly.