The Hoxton, Lloyd Amsterdam

The hotel located in a very quiet living area close to water. A bit far from the city.it But easy to reach there with public transportation. I liked the style of the reception and restaurant bar area. When you stay need to plan some time for cocktail bar. There are also Café and restaurant bars very close. Rooms very quiet.

We stayed here last minute in Jan 2026 after an Airbnb situation gone wrong. The reception was very kind, the rooms are spacious, and the hotel decor is stunning. Although the location is outside of the city center, it is only a short train ride to Amsterdam Centraal. We enjoyed the quieter location, as well as the ability to run in the Eastern Docklands area. Would stay here again.

I booked The Hoxton, Lloyd Amsterdam because it’s part of the American Express Hotel Collection. Usually, Amex vetted properties are a safe bet, but my experience here suggests that travelers should go in with specific expectations. The Highlights: The hotel is visually stunning. If you appreciate inspirational design, you’ll love the common areas and rooms, which are filled with colorful interiors, great art, and a fun, modern energy. The restaurant staff were also a highlight and consistently warm and accommodating. The hotel is in the Eastern Docklands, which has a cool, industrial vibe. It is very accessible to Centraal Station via a quick tram ride. Neighborhood is generally lowkey and quiet with a supermarket, drug store, and other shops across the street. Things to Keep in Mind: While the hotel is beautiful, the service style is quite cold, disinterested and inconsistent. Here are a few things to keep in mind if you’re planning a stay: Don’t be surprised if your room isn't ready exactly at the stated check-in time. If there is a delay, the hotel may offer a complimentary coffee, tea, or soft drink while you wait. Additionally, there is no help with luggage upon arrival and expect to have to travel up two short flights of stairs. The handicap entrance is through the back of the hotel restaurant on an electronic outdoor elevator. If traveling with kids you will need to lift strollers or take the back entrance. Additionally, one of the two elevators was broken throughout our stay, if you can’t take the stairs be prepared to wait. Upon arrival, our room hadn't been fully serviced, and the mini-fridge still contained an open milk carton. Our room was also not cleaned after the first night and we had to call to get fresh towels and trash removed. Based on other reviews, these housekeeping misses seem to happen occasionally, so it’s worth double-checking your room as soon as you get your key and also requesting (and confirming) housekeeping as it seems this is not the norm at this property. If you plan on using the hotel bikes, be aware the fleet is small and some may be out of service (3/6 were broken during our visit). Bikes are first come first served so be prepared to rent if you plan to bike. Note that there are no robes or slippers provided and no individual thermostats in the rooms to control the temperature. The hotel communicates primarily via WhatsApp. It’s efficient for non-urgent needs, but it isn’t a traditional concierge desk. If you need help with bookings or specific recommendations you’ll be on your own. If you have issues Management may not follow up with you even when the staff indicates they will. If you are a "design-first" traveler, you will love it; if you are a "service-first" traveler, you may want to look elsewhere. I would not come back here.

Our stay was lovely, the surrounding area was quiet and seemed safe, with the tram just a short <5 minute walk. The staff were welcoming and offered tips and were very informative about my stay perks upon arrival. The room was clean, had comforting jazz music playing upon our entry, and had everything we needed. Loved that water boxes were complementary, which made it easy to travel with around the day. We had dinner and breakfast at the on site restaurant which was pricey but comparable to the local restaurants with excellent quality and service. Overall, while it is on the "edge" of the city, it was not difficult to get around for cheap and we loved the hotel experience. I would recommend to anyone who needs a place to stay in Amsterdam.

We were upgraded to a bigger room which was nice but our bed was two twin beds that were pushed together and had a crevice in the middle. The door lock for the bathroom does not work. There’s no thermostat. The WiFi is slow. I saw the waitress lick her fingers after filling up a side of mayo for another table. There is a nightclub directly downstairs where there is constant vibration after 7pm until 12:20am. This was not mentioned anywhere. I specifically came to this area to avoid downtown where it would be noisier. I called in the morning and asked to switch rooms so we would be able to sleep for an early travel day the next day. The front desk receptionist told me there would be no other event that night which was not true. The hotel then posted that there was an event with live music until 1am. Would not recommend this hotel to anyone. It’s outside the central area of Amsterdam which I thought meant that it would be quieter but I was not able to sleep for two nights straight because of the lack of notice for the events held by the hotel. TLDR: would not recommend if you would like to sleep on a queen mattress or sleep before 1:30am.

We recently stayed at The Hoxton Lloyd and our expectations were exceeded. The front staff was extremely helpful, friendly, and knowledgeable. Alfonso, who originally checked us in, was especially kind and informative, which made for a great first impression. We were upgraded to the Tower Room, which was such a unique and unforgettable space. The only suggestion I have is that the room can get quite cold, so a portable heater on each floor would have been appreciated. Otherwise, it was a very enjoyable stay. The food, drinks, and service were all excellent, and the hotel is in a great location—just a short tram ride to the city center. Overall, we had a wonderful experience and would happily return!

Lovely stay at this hotel, beautifully designed and carefully thought out rooms. Reasonable and competitively priced bar. We made use of the free bikes every day to explore the city. Also 2 minutes walk from a tram stop that takes you to Centraal in about 5 minutes. Really enjoyed our 5 night stay here, staff were also willing to help with any request.

I stayed here for two nights just after Christmas, booking via Amex Explorer, which should have included a room upgrade subject to availability. I was advised at check-in that no upgrades were available. While I can’t verify whether this was accurate, the hotel appeared very quiet during my stay, including the bar and restaurant areas. I was allocated a top-floor room with exposed attic-style beams and a single small window. The room and bathroom were acceptable in size and condition, though the limited natural light made the space feel somewhat enclosed, was also very noisy. In terms of location, I personally found it too far out. Needing to rely on Uber for most trips made me feel that staying closer to the centre would have been more practical. This will of course depend on individual preferences. I was offered a $100 dining credit, which I attempted to use on my first evening. I was seated in the restaurant but then left unattended for an extended period, despite there being only a few occupied tables and multiple staff present. When I tried to order directly at the bar, the interaction felt cold and inconvenienced, which led me to leave and dine across the road instead. That restaurant was a pleasant contrast, with attentive and welcoming service. Breakfast the following morning was a very basic buffet. Espresso coffee was not included and had to be ordered separately, and it arrived only toward the end of my meal, which felt poorly timed, and , once again, many staff on the floor not really doing much, while one person in particular who may of been the floor manager running around trying to do everything. On my final morning, while packing at approximately 10am, my room door was opened without a knock or announcement by someone who appeared to be from housekeeping. This was uncomfortable unprofessional and surprising, and I would expect clearer entry protocols at this level of hotel. Overall, I would not choose to stay here again. One consistent impression was that most staff appeared quite young, and there seemed to be a lack of experienced, senior presence overseeing service standards. Appointing more mature and professionally seasoned staff in guest-facing roles may help improve consistency and overall experience.