The Hoxton, Poblenou

Our stay was fine! The rooms were amazing and I booked through the disloyalty membership so the rate was good. The bicycles were cool. A few things that made our stay a little bit less like other Hoxton stays: We asked for cleaning throughout our stay on the day of our arrival and it did not happen. We had to ask twice more (stayed five nights). The breakfast was either a la carte or buffet. We did not want buffet style breakfast but a good a la carte breakfast like we are used to from the Hoxton hotels. We were send away to the lobby the first time we took breakfast in the hotel, there was not an option to order in the restaurant. We felt a bit set aside. The second time, yes we had to go a second time because it was too early for other options, we were put in between the lobby and the restaurant, because the lobby was closed and the restaurant for buffet only. After that, everything went wrong. I received an oatmilk cappuccino instead of regular milk, fried eggs instead of scrambled and the scrambled tasted like it was from the buffet (not freshly made). Save to say I do not recommend having breakfast at the hotel.

I would like to express my deep disappointment regarding the experience I had during my stay at your hotel, particularly at check-in. Unfortunately, the failure began immediately upon arrival. There was absolutely no sense of welcome — no greeting, no acknowledgment such as “Hello,” “Welcome,” or even a basic question like “How was your journey?”. The young female agent at the front desk simply looked up and demanded our passports and details. The interaction felt cold, purely transactional, and highly unprofessional, which is not what one expects from a hotel of your reputation. Due to a misunderstanding during the check-in process, a manager named Dmitri intervened. Regrettably, this did not improve the situation. On the contrary, it made it significantly worse. His attitude was unpleasant, with no smile, no empathy, and no sense of basic hospitality. The way he spoke to us was shocking and completely lacking in professionalism and humanity. Hospitality is about welcoming guests and making them feel comfortable. Sadly, this was entirely absent during our arrival. This experience has left a very negative impression, and as a result, I can confidently say that I will never stay at this hotel again. I felt it was important to share this feedback so that serious improvements can be made in staff training and guest relations.

The Hoxton Poblenou has made our stay so far wonderful. We are celebrating our 10 year anniversary and the service was 10/10. The hotel even left us a lovely note in our room and a beautiful bottle of wine. Thank you Antonio for all your help checking us in and for the entire team for making our stay special!

Great location well within walking distance to much of Barcelona. If a bit too far to walk cabs are plentiful. Great accommodations great breakfast great people very person service and they went out of there way to make sure. The managers are at the desk regularly and active in ensuring a great experience. The airline lost a bag then delivered us the wrong one. Dmitry went out of his way to help us. He made calls on our behalf. Overall exceptional. Would stay here again in a minute. Everything done right.

Unique rooms with a lot of character (small knock that we didn’t really have storage in the room)- which was very cute. Location was a bit quieter in the Poblenou neighborhood but very close to many lines of public transport (toddler loved the tram) and walkable to Sagrada Família. Service was wonderful - they offered 9am checkin when we flew right off a redeye during a busy Xmas season, and everyone was reachable on whatsapp- staff was very responsive.

I had a great stay at The Hoxton, Poblenou❤️. The hotel is clean and beautifully designed, with impressive décor full of colors✨. The reception staff were friendly and helpful, and the room was lovely. The location is good and conveniently close to public transportation📍. I was excited to visit the terrace, but since my stay was in December🎄, it was closed. I would definitely stay here again.

Severe Security Breach Despite a Good Initial Experience: My experience at The Hoxton Poblenou, Barcelona, unfortunately warrants a one-star rating due to a serious security failure. Prior to the incident, my stay was positive. The hotel well located, and my check-in experience was smooth, professional, and welcoming. Everything initially met the expectations I had for a hotel of this caliber. However, during my stay, money was stolen from my hotel room by the cleaning staff(who are contracted from an external company), taken from my wallet which was zipped and inside my bag inside my room. This was a case of clear breach of security and a violation of my personal space. I immediately reported the incident. An official complaint form was completed and signed by the manager on duty Jemma, and I also filed a police report regarding the theft. While the financial loss itself is upsetting, the greater impact was the invasion of privacy and loss of trust. Feeling unsafe in your own hotel room completely overshadows any positive aspects of the stay. Regardless of how the property is, security and guest safety must come first. This issue when following up with management was unfortunately not taken so seriously and from reading prior reviews, similar incidents have taken place at this hotel in the past. I hope management takes this matter very seriously and improves internal security procedures so future guests do not experience the same situation. Based on this experience, I would strongly advise guests to be cautious with any of their belonging left in their hotel rooms.

Had the privilege of celebrating my birthday by staying at Hoxton - the friendliness and hospitality of the hotel staff has definitely elevated my experience! A big shout out to the front line colleague, Pau, who has helpfully curated a fuss-free check in experience! I am very impressed by how attentive he is to his hotel guests - he did meticulously pick up the cue from my passport that I was spending my birthday during the course of my stay with their hotel and he has kindly offered me a room at the highest floor with the panoramic view overlooking the city and the most iconic landmark - Sagrada familia! I still recalled the moment when I first went into the hotel room, I was so stunned by how breathtaking the view is! Throughout my stay, he kept checking in on me from time to time just to see if I need anything from them and to ensure that I was having a good time with Hoxton! It’s bittersweet to say goodbye to Pau and Barcelona as the trip has come to an end! But thanks to the Hoxton team, I am very happy to share that my trip ended on a positive note and will definitely make trips back to revisit Barcelona in the future! Keep up with the good work! ⭐️