The Hydro Majestic Hotel Blue Mountains

What a frustrating stay we just had, at our no longer favourite mountain getaway. Husband and I won’t be back that’s for sure. Where do I start? A little confusion over the room we had booked which could have been easily sorted but the staff member got a bit condescending with me, but we got it sorted. Once settled on a room consistent with our usual choice there and after a long trip and check in wait time and hassle, we went to the bar area for some light refreshments, we were told nothing available until 4pm in the bar area. We had to leg it down to the Pavillion tourist shop area cafe and stand in a queue there with non staying guests, with no table service, uncomfortable tin chairs, very noisy, when all we really wanted to do was have a snack and a nice cuppa and relax in the Belgravia Bar and Lounge and soak in the ambience that we were paying $$$ so highly for. |We came back to the Belgravia Lounge at 7pm to order a light snack/meal and wine as it was now “open”. The lounge room was cold and I had to ask if we could have the gas fire on which was another usual experience on pre stays. The fire gives that lounge area the ambience and focal point it needs. They obliged but seemed a bit couldn’t care less.|Our food which was just sourdough bread and spring rolls, but it took over an hour to come out and that was after asking twice (a waiter and then duty manager) if they could check on it as we were starving. We were told it’s busy but the Wintergarden restaurant was more than half empty and there were only a few of us in the Belgravia lounge. Duty manager gave apologies. By the time we got our food we didn’t enjoy it due to the long wait. Disappointed with our evening we walked back to the Delmonte wing along very cold corridors. We then struggled with keeping our room warm as the room had a draft from the window even though it was shut. |Next morning we thought we would have our morning coffee in the Belgravia Lounge, warm up by the fire and plan our day trips, but no one was there to run the coffee machine and the fire wasn’t on of course. My husband went out to the foyer to ask if we could order a coffee but was told we could only have a coffee in The Wintergarden as part of the high tea and did we have a booking for the high tea. No we just want a coffee as we were heading out but No you can’t have a coffee in the lounge room until 2pm. At this point it was getting ridiculous and we were made to feel that it was our fault for not knowing the new rules as we were told there was new management and we longer do that.|So we are paying $370 per night in a drafty very cold room with no room service and we can’t even order a coffee to sit in the lounge room which has never been an issue in the past. |At this point I would like to say the staff seemed to be run off their feet and multi tasking so it was hard for them to provide service that equates to a luxury experience. |The Wintergarden is a lovely dining and high tea experience, that goes without saying and is the Hydro’s Jewel in the crown but I wouldn’t bother staying in the hotel again as they have dropped the ball so to speak on their house guests.

A really fantastic experience, the architecture is just bonkers, wings were added in 1904, the 1930's the 1940's and 2000's, and rather than trying to make them all the same they have features of their time, the floors dip and rise where wings were joined together, and hallways have odd bends in them. The Edwardian main building and east wing are fantastic, they have artwork and features that wouldn't look out of place at Luna Park's Coney Island. The stairs from our room to the ground floor exited through a plain door, just like a secret passage. The bar and west wing are glorious art deco with a beautiful grand staircase that we took turns flouncing down like 1940's film stars. The staff were all super friendly, the rooms while small had deep soft carpet and a lovely bed and retro features in the bathroom. In short I loved it, I loved the quirkiness, I loved the decor, I loved the adventure and whimsy of it all. The architectural features don't match, the carpets don't match there's doors to nowhere all over place and the floors creak. It's glorious. If you're after a smooth, sleek modern hotel with a gym and business centre you'll be sorely disappointed, but if you want to stay overnight in a cross between a magic castle and a museum you'll love it.

Boiler House dining experience was average and they only open for dinner on Wednesday and Thursday nights. If you like pizzas then you'll be happy. If you don't. LEAVE.|The Wintergarten Restaurant is magnificent and worth every cent. |Make sure you take the History Tour as Danny is hilarious and very well informed.|The Pavilion is great for a hot "cuppa"and a toasted panni. The history on display is wonderful and facinating.|We stayed at Parklands which is another of the Salter Bros properties. 5 Star experience. They will be opening up a restaurant on the premises in November which is really smart. The rooms are very comfortable and warm as are the Staff. Alden is the Duty Manager and Matias is the GM. Two very professional and friendly managers on this wonderful property. They both have loads of emotional intelligence and the Staff follow that through. Our only regret is that we had to go home!

The bed was comfortable, and room size was okay. Great views from all around the hotel. Had breakfast and dinner here, and the food was great. Some staff didn't appear particularly happy. Parking was easy. Road in Medlow Bath is currently being upgraded so can pretty slow getting to the hotel on a weekend.

I stayed for two nights Upon arrival in was greeted by the friendly staff and I first commenced my stay with the highly recommended historical tour and I found the guide Danny very informative and i enjoyed the tour .|After tea and cake in the Cafe I found the service friendly and excellent. |I then made the journey to our room through the beautiful historical building.|The room had a lovely view from the small window of Megalong valley. |I found the room itself small and lacking nice furniture or fixtures in the old bathroom. |We spent the next day touring Megalong valley and Tea and scones highly recommended as well as local lookouts in the area. |For dinner we booked the restaurant and once again found the friendly staff warm and friendly, the meal was different interesting .|For breakfast included i found the food quality and service excellent. |In short excellent service and friendly staff and window view however if your looking for value go elsewhere.

Beautiful hotel with history, but rooms need some renovation! Pros: Building with history, beautiful view, love the architecture, amazing service, wonderful cocktails and fine dining. The bed was very comfortable, and the curtains are thick, which was great! We had two tables in our room which was great when we wanted to get some quick work done. Cons: Needs renovation, especially the rooms! We paid $700 for one night. When we opened the door of the room, I was disappointed quietly. For the money we paid, I expected a larger room, and really a renovated one. The carpet looks like it’s 10 years old, lots of stains everywhere. There were no slippers or a robe in the closet. The view from the room was cluttered/ disturbed by solar panels. Overall I should say we did have a good time.

We have often driven past this hotel on our way to Bathurst. Saw an episode of Travel guides last year that featured the High Tea there. Booked on line and called in this time passing. High tea was delicious and the view from the Winter Garden room was spectacular. The service was first class. Definitely worth stopping in and treating yourself.

We recently stayed at the Hydro Majestic Hotel and had a fantastic experience. From the moment we walked in the warmed of the place just makes you feel good. The decor is beautiful and the stuff, I can't praise them enough. It was a miserable rainy day of our booking. We got there late morning and the reception stuff were lovely to check us in early. We walked around the hotel, chatted with lovely stuff about the history of the hotel. We had dinner in the garden restaurant. The plates of food were very beautifully presented and delicious. Breakfast the next morning was also very good. Good selection of pastries, hot and cold food. We very much would like to stay again. Thank you for making our 37 the anniversary a memorable one...