Anabelle L.
Google
The exhibition at the Ian Potter Centre was genuinely interesting, featuring a strong selection of valuable artworks. Although the collection is relatively small and not always organised in clear chronological or geographical order, it is still worth visiting and left a good impression.
Unfortunately, our experience was significantly let down by the behaviour of a staff member, likely a security guard, who stopped us while we were quietly viewing the ground-level display. He insisted I return to the entrance and leave my small designer backpack at the cloakroom. When I asked why, I was told that “all gigantic bags that do not fit the frame must be left.” My bag is very small, serving as a purse, and clearly not “gigantic.”
I politely asked to test the bag in the frame to verify the claim, but was denied without explanation. The staff member simply said, “You must leave your bag or you cannot enter,” and did not allow any discussion. To avoid creating a scene, I complied and left my bag at the cloakroom.
After the visit, I returned and tested the bag in the frame myself while the staff member was elsewhere and only a cloak officer was there. As expected, it fit perfectly, even alongside a pack of disposable bags already inside the frame. I found this extremely disappointing.
While I fully respect policies that protect artworks and support reasonable bag checks, these rules should be applied with fairness and common sense. The manner in which I was treated felt unnecessarily authoritarian, as if the individual was more interested in exercising power than ensuring safety.
Sadly, this brief but unpleasant encounter tainted what could have been a wonderful gallery visit. I hope management reviews staff training and policies to prevent future visitors from having a similarly negative experience.