The Imperial Palace

We visited this place for a Gujarati Thali on a Sunday. I was actually a guest so am not aware of the price but the food was very good with elaborate menu.They can certainly improve the service levels - I stopped a waitress carrying dhoklas and samosas and without asking me I was served dhoklas although I wanted samosa. There were times the server would stop at the table and ask 1-2 people but without making an eye contact with others on the same table they would walk away. At times we would request items and people would make hand gestures but there would be nobody to receive the signal. Service level is certainly not 4-star…..

We stayed at The Imperial Palace for 3 days and our experience was truly wonderful. The hotel is in excellent condition, and the hospitality we received was among the best we’ve experienced. Every staff member we interacted with was incredibly supportive and always ready to help. During our stay, we also planned a visit to our Devasthan near Rajkot. The hotel’s travel desk which is handled by a gentlemen Mr. Tapan. He arranged a very comfortable cab for us. Even though the road to the location was quite narrow, the driver handled it smoothly and safely, especially keeping in mind the elderly members traveling with us. We really appreciated his patience and care. A heartfelt thank you to the entire Imperial team for making our stay memorable

i am from the first oldest guest in this hotel since it started operations . Did not feel very welcome . Room was just ordinary and over priced . same old room earlier i stayed at 5k a year ago and now suddenly it is 10 k +. Never mind the room rates . Had dinner but found the food taste absolutely changed and miserable. The Punjabi ALOO RASSAWALA .JUST IMAGINE WHAT A SHOK IT WAS THAT WE FIND THAAT THEY HAVE ADDED SUGAR IN THE DISH . IT IS A PUNJABI DISH NOT A GUJARATI DISH. The waiter argued with me that it is normal so i asked him if he adds GHEE in Chinese dishes ?? Also we are both 70 years old couple suffering from high diabetes . THE WORST THING IS THAT THEY FORCED US TO PAY FOR THE DISH WE REJECTED . VERY SAD

Having visited the hotel several times I was very disappointed at how dated and unclean the room was. Large cracks in the wall and broken door frames. The facilities to include spa and massage were not available and this was not explained at the time of booking. When I sought a refund for the 3 days that I did not stay I was initially informed this was approved by the manager. After leaving the hotel the manager refused to honour the refund. |Very unprofessional service. Would not recommend.

The food maybe alright but the Quantity has drastically reduced. All the dishes including the soup and sizzler and sabzi roti has very less quantity. They should really look into it. It feels like they have taken their reputation for granted. Really disappointed about this.

I booked two rooms, our experience was terrible. It started with the receptionist insisting on payment at check-in, then they insisted on taking payment in GBP which cost me an extra 5% in credit card charges. To top it all there was no hot water, they kept saying there was hot water which at best was tepid or warm, definitely not HOT. My driver had warned me that this hotel had got worse in the last couple of years. Did they charge me in advance with full knowledge that they had water issues? Avoid this hotel.

Worst .. avoid at any cost. Just loot in the name of star hotel.. but every thing less than third class. Height is while checking out their printer won’t work and can’t print the bill. But they charge 100% advance while checking in.. never seen such horrible staff and management

DO NOT BOOK WITHOUT READING the hotel is under construction, all you get is your room & 1 restaurant The website still shows as everything is available but everything in the main hotel is unavailable. You walk through the lobby and they have building work going on The porters, cleaners, & valet staff are all amazing but the front desk do not care they are miss selling the hotel.