Mballenb
Google
This hotel is in a great location, rooms are clean, the breakfast good and the rooftop bar is fun.  The positive greeting in the morning for breakfast. by “mama” was uplifting!  |     It occupies two buildings that are old palaces, one for the hostel and another for the private rooms.  Our party occupied 4 rooms over4 nights in the hotel section. All rooms are small, cramped and configured differently with no luggage rack and only a few hangars in each closet. Some rooms had a shelf In the closet for clothes or a suitcase, others didn’t. Hallway lighting is on a motion sensor that sometimes failed to come on in a timely manner. Some rooms had only intermittent WiFi and at times, even 5G wouldn’t come in.|          Due to the location, the hotel is noisy on all sides- from the street, the alley, the restaurant and the stairs leading to and from the rooftop bar. The only amenity offered in all the rooms were earplugs! There was soap at the sink and a combination body wash-hair shampoo in the showers. |       Unfortunately, the rooms themselves are in disrepair.  Due to maintenance issues , we stayed in 2 different rooms, a “suite” and a small room.  In one room, the AC unit stopped working and the sinks were slow to drain.  (There were other slow draining sinks among our group.) In the other room the tiny safe wouldn’t work and the showers leaked onto the bathroom floor. Based on the water stains in the bathroom and into the rooms, this is a common problem throughout the hotel. ( Ask for extra towels!) For repairs, we were told one thing by the front desk folks and another from management.  Lots of stories and promises by the front desk, but no fixes of maintenance issues and no apologies for inconveniences. |     The front desk folks tried to work with us, but management blamed the AC room  issues on us and did not compensate us for needing to move into a smaller room 3 of the 4 nights we were there.  Management isn’t on site, and was unavailable to talk with us in person. We were asked to send an email and got a curt response back.         |     Due to maintenance issues, lack of consistent internet service, noise at night and lack of customer service, we do not recommend this hotel. |     The hotel bills itself as “Bohemian” and we would agree!