The Inn & Club at Harbour Town

We have been coming to the Inn for 20 years and beginning our first trip back in over a year I have observed changes that were not for the better. For instance, 1)daily morning coffee and pastrie display. Coffee cups were replaced with styrofoam Dixie cups, creamer offerings were half and half or almond milk with 2 selections of creamer pods. 2)Pastries seemed to come from packaged brands and not the previous bakery fresh muffins. With the Harbor Town Bakery within a stones throw, you would think that the pastries would be supplied by them. 3)The Nespresso machines were replaced with delonghi machines and the coffee is watered down. 4) as seen in pictures below the bathroom is pieced together and for a vanity and shower door to look as such is unacceptable. Not to mention the hazard of slipping and falling due to water gushing out of the shower because the door won’t shut. I made the team aware of this they sent someone to fix it but post fix, door stil didn’t shut. This left us to be very careful taking showers but if by chance one of us did slip fall and were hurt this would of been neglectful oversight. 5) the exterior of the inn is stale, moldy and the paint is dull. 6) the pool, this is a big one for me. You can clearly see black mold on the pebble floor as though it hasn’t been scrubbed and I would suspect this should of been refinished years ago. 7) the lounge chairs. The cushions are torn and you can clearly see there is dirt , stains and mold on them. Additionally, the chair frames are peeling, chipped and showing the damage that has been done over the years. 8)cleaning around the pool is lacking. Cups left out and other times not cleared. 9) bathroom hair dryer felt like it would explode while in use and did smoke. Staff was quick to replace but I can’t imagine that hasn’t been an issue for a previous guest. To some, my observations might seem superficial or cosmetic but when you claim to be a superior luxury resort these innperfections don’t warrant that label for me anymore. I will say the service was fine and staff was somewhat attentive (another change we noticed). This review is not to shame this place that has a special place in our hearts, but rather to hopefully take these observations and discuss them in leadership meetings to focus in on the little things that radiate that warm “you’re home” feeling.

Like a small Ritz-Carlton, but better managed with an almost Asian level of service, which in my experience of luxury hotels worldwide over the last 40 years qualifies this property to be not just a 4 star, but closer to a 5 star, and certainly the best hotel on Hiltonhead Island (all the Marriott properties on HH are pretty mediocre, which is unfortunate for me, given I'm a loyal Bonvoy member). Staff is very well trained as used to be the case at Ritz-Carltons, but no generally longer, given I suppose how challenging it is to find qualified people. Polite and attentive service, good food, excellent housekeeping and beautiful super clean rooms and public areas, what else can you ask for?

Had an incredible stay here this past week—the service was outstanding. Even when a family member suffered a health crisis, the staff could not have been more helpful and supportive. Everything was top notch, but I’ll just note that the beach attendant service in terms of being served food and drinks (because, to be clear, the guys setting up the chairs and umbrellas were awesome) left a lot to be desired; if you weren’t on the beach at the time service began, the attendant didn’t come around. We arrived on the beach around 1pm on multiple days and either didn’t see the server at all or saw them sitting and chatting with other employees. A little disappointing but overall doesn’t affect the rating of this fantastic hotel.

We had the most amazing vacation at The Inn and Club at Harbour Town! From the moment we arrived, the service was truly exceptional. The staff goes above and beyond to make sure every need is met and every guest feels genuinely cared for. The rooms were spacious, beautifully maintained, and incredibly comfortable, making it easy to relax and enjoy every moment. The grounds are absolutely stunning, adding to the peaceful, luxurious atmosphere. We couldn’t have asked for a better experience and can’t wait to return!

Our family spent the last four days on this property and we had such an amazing stay! The staff was warm, energetic, and friendly at every turn. Our trip started with a champagne tour of the property by Hannah, followed by our bags being taken from our vehicle directly to our room by Bryceson. We have two younger kids so their assistance made the entire check-in process effortless! We were then greeted by a spacious two queen bedroom overlooking the golf course and Links, along with a handwritten note welcoming us and some chocolate - a genuinely nice touch! The beds were super comfortable and rooms came equipped with a nespresso machine. Over the course of the next four days, we continued to be impressed by the staff and property. Every day after breakfast, we would come back to a very neat and tidy room. The staff would come in and make the beds, vacuum, and straighten up for us. Their attention to detail was so impressive - I had left my glasses out one day and the staff left a lens cloth directly beneath them, giving that white glove touch! We also utilized room service, which was super speedy, and delivered directly to us in bed. As part of your stay, you were able to reserve chairs and umbrellas at the beach as well - which we absolutely did! The van took us to and from the property multiple times and each ride was filled with warm conversations. Again every staff member was delightful. We have been traveling to the island for the last fifteen years and have typically been a VRBO or an Airbnb user, but this changed it all for us. We are already planning our next stay and cannot wait to return to the Inn & Club at Harbour Town!

TIRED !! This is not a luxury hotel. The rooms have not been updated in 20+ years, loud janky AC in the room, worn carpets and tired bathrooms. I understand the southern decor theme, but it’s not classy or elegant.

Without a doubt, “the” place to stay on Hilton Head for the discerning traveler. Elegance and service abound. No, it’s not a sprawling resort, but what it is is a sophisticated and serenely peaceful oasis away tucked away from the busier parts of the Island. The staff are quick to remember guests and their preferences, and the rooms are comfortable and spacious. Each with an oversized bathroom with a tub and many with balconies. Twice daily housekeeping that showed impressive attention to detail. The property is situated a stone’s throw from Harbour Town as well as the golf club, and any number of other amenities are a short shuttle ride away. I’ve now stayed here a number of times and will continue to do so. I really wouldn’t change a thing—please, Sea Pines, maintain the classic and elegant ambiance of this hotel. Oh, and a special mention for bartender extraordinaire Janet who helped make my visit memorable.

We came for a little weekend getaway and had the best time. From the moment we stepped onto the property we had amazing service, Ayush and Crizelle made our day every time we passed by. However the whole staff makes it a point to remember your name and make sure you are enjoying the stay. There are great food options, wonderful views and so much to do. We will be back!

The rooms are in need of a renovation (see photographs) and a deep cleaning. Service was generally great. I would return after a renovation but would opt to try other spots until then.

Really nice staff, but like the reviewers here said, the place was dirty (there was half a Splenda packet that had been ripped in the shower), and there are next to zero amenities. You need to drive around for everything, which is frustrating because a lot of things close super early around 15:00.

Had high expectations but so far have found this place completely underwhelming. Given the high rates, and glowing US News review, we were expecting this to be of a similar caliber as the Montage Palmetto Bluff (which we greatly enjoyed). However, as others have mentioned, the hotel has few amenities. There is no spa. The gym is minuscule. The room is fine but a little dated. No bellman upon arrival. The pool is quite small and did not have any real service. (They were out of towels most of the time that I was there.) There is also no real dining in the lobby of the hotel. I was told I could order drinks and food at the bar, which was often overwhelmed by guests trying to order from a single bartender. I ordered a dozen oysters and some lobster and both were delivered to me in to-go containers in a paper bag with no utensils. The oysters were stacked on top of each other and were not properly cleaned out. I let the front desk know that I was expecting the food to be plated and they basically dismissed my concerns, saying that the food ordered at the bar is always in to-go containers. I'm quite perplexed as to how this place is considered a 5 star hotel.

The property is absolutely lovely and inviting. I was impressed by the professionalism of staff and the inn is immaculate. We cannot wait to return.

The Inn at Harbour Town is in a great golf location within the Sea Pines Resort. The rooms are impeccable with high end bedding and a beautiful bathroom. The staff is friendly and attentive. The view from the back patio is splendid. My issue is how it is oversold on amenities. First, there is no dining within the hotel, there's no place to purchase snacks, drinks or even pastries in the morning. You must walk to another destination to get anything except coffee in the morning or for a limited time, there a very small bar window in the evenings. The receptionist will leave her desk to make a cappuccino for a charge as well. There's no service on the outside patio, pool or otherwise. The "spa" mentioned is the one in the town center, a mile away. It was not that luxurious at all. Basically a service table in a walk in closet. So insanely tiny. The 24 hr room service is non existent. I pushed the room service button. It went to the front desk to patched me in to the golf club to the next door golf club "Links restaurant." The process is Links calls the front desk to get your order. An hour and a half later, I called to check on this and Links had forgotten to make it. I was frustrated and cancelled it. There are no snacks and drinks for purchase from the room as stated. I'm sure they would say it is Covid 19 related. There's no cooler with water or beach service this time a year. The fitness is over a mile away. When we wanted to use the included bikes, they didn't have enough for our party of 7. We had three rooms between us. There was no newspaper that I saw and the players library was a small yet comfortable room with a couch, a few chairs and a chess set up. I think this Inn serves a purpose, for golfers who want to play rounds non stop. It's not an ideal set up for those looking for a real full service resort. I just chose the wrong accommodations for a family not wanting to work that hard at it. They were kind in giving me a credit that I truly appreciated, but I want to make sure potential customers understand this layout is not super family friendly as most resort style accommodations would be. I'd recommend it for the right type of clients spending the bulk of time outside of the hotel.

We made these plans a few months ago after I stayed at Seapines in February. This was a special trip for my me, my mom, and son who turned 18. I had them cancel the Marriott reservation my my mom had made because my stay in February at The Inn was outstanding. She canceled the Marriott and we knew that paying double the price here would be worth it for this special trip. We checked in the 28th of March. Once in our room I noticed food crumbs all over the floor around both beds. There were no waters, slippers, or robes in the room. There was a stain on the sheet, and a dried up liquid stains on bathroom cabinets. We also had the dreadful black hair by tub. I called down to complain and was told they were short on water and they came up and vacuumed, apologized and gave us 100.00 credit. Ok fine thanks but please move us or deep clean this 300.00 room. We were promised that would happen. We also received turn down service only on one night. We had to make phone calls down for robes, water every night. The next day we left to go explore and came back to our room hours later. There were no waters, a cleaning spray bottle was left in our room, the dried up stain in bathroom was still there, and no turn down service. There was also a used glove in the hall way. I went down to order a rum and Diet Coke and I was told they were out of Diet Coke. What the heck! On our third day I called to have them make reservation at Coast. I was put on hold for over 12 minutes. When I arrived back at the hotel I went in with my phone still on hold and was told sorry we lost your phone call. What?!? I'm still on hold with your Seapine recorded message being played in the background. I have sent several emails to the GM and a reservation specialist to try and talk about all the things that went wrong. I have not had any response. We also went to Coast and paid over 200.00 for a major mediocre meal. I would say go for the view and have a drink but save your money for better restaurants. Actually save your money this place is not cheap. If I am paying 300-400 dollars a night for a room I expect things to reflect a high end hotel. There are too many other places to stay. I wish we would have saved our money and kept our other hotel reservation.