The Inn at Christmas Place

The Inn at Christmas Place is absolutely beautiful! My friend has always wanted to go so we booked it as an early Christmas present for her. The staff was very friendly and helpful. The hotel itself was beautifully decorated with the lights outside being a particular favorite of mine. The room itself was comfortable and even had its own Christmas tree! The breakfast was also delicious with tons of options! Gary at the omelet station was so nice and cheery! The general area was convenient to many restaurants and shops (including Tanger Outlet and of course Christmas Place!) and to Gatlinburg (get a reservation at the Peddler Steakhouse if you can - so good!). You will definitely want to book early as it fills up, but the Christmas activities were lovely (the apple cider that came free with the cookies was the best I have ever had!). I would definitely recommend this place to someone looking for a Christmas themed experience! Only note is to bring your own bedding and things if you are requesting a rollaway!

It's been on my 'bucketlist' if you would say to stay here. Christmas is my favorite time of year, my birthday is December 24th and everyone who knows me knows that I am Christmas crazy :) My husband and I stayed here for a long weekend in January. The hotel itself and our room was wonderful! I absolutely love all the decor and the fresh cookies nightly. The staff were all incredibly friendly, our room attendant, Faye I believe was her name was wonderful! The breakfast was the best that I have ever seen and we only ate one of the days we visit. We're getting older and we don't eat as much as we used to. The breakfast attendant was very sweet and helpful and told us where everything was upon entering. Made to order omelettes, waffles, eggs, sausage, ham, pastries, cereal... So many selections. I did see a lot of food waste from the guests which is disheartening. If you're not gonna eat it, don't get it. It just drives up costs for everyone and doesn't help the food waste problem. It was cold, very cold the days we visited but the coffee and apple cider in the lobby are such a nice touch and help to warm you up. The bed and pillows are lovely.|My only real complaint, and this is nothing that the hotel can control... Was the constant slamming of the doors anytime anyone entered or exited a room near ours. The doors slammed constantly and when it's midnight and you're trying to sleep.... Well... It kinda makes you mad. And kids running around the room above us, also at eleven and twelve o'clock at night. We had kids and we taught them that when in a hotel, use your indoor voice, no running and jumping or door slamming because there are other people present and at that time of night, they're trying to sleep, so be respectful. |All in all, our trip was a good one. I would definitely stay here again, but I would request a room on the very top floor to hopefully prevent one of those issues.

I have too many amazing things to say about The Inn at Christmas Place!! When we first arrived, we were greeted by a super friendly doorman and got checked in our room quickly. The room was absolutely beautiful and very festive. I wasn’t a huge fan of the room’s view, but I asked if they had others available and they got me switched at no extra charge. Impeccable service. We did do a room change halfway though our stay, which made it so fun, and the doorman who switched our luggage even remembered to grab my almond milk out of the fridge so I could have dairy free hot chocolate. When we got into the second room, they had a custom Christmas ornament waiting for me, which was absolutely so magical. The outdoor hot tub was so relaxing and beautiful, overlooking Christmas lights. The attention to detail at this hotel by every employee is absolutely amazing and should have a Michelin star. Will absolutely be coming back!!! Would highly recommend if you’re looking to live inside your own hallmark movie! And yes they had the hallmark channel!

We had a wonderful stay at The Inn at Christmas Place in Pigeon Forge. The whole place feels magical the moment you walk in, and our room made it even better — it had its own Christmas tree, which added such a cozy, festive touch. The amenities were great and made our stay really comfortable. The breakfast was one of the highlights with plenty of delicious options for everyone. Another thing we really loved was the daily schedule posted each day. It’s full of fun activities like magic shows, carols, and other Christmas-themed events that make the experience feel extra special. Overall, it was such a beautiful, relaxing, and memorable stay. We’ll definitely be coming back!

We stayed here for two nights as a family Christmas trip from dec 26-28. I have always wanted to stay here and it surpassed all my expectations. We had a king room on the 4th floor. We loved doing the scavenger hunts, smores, Santa’s Christmas concert. Elsa even came by in the day we were checking out. I also loved that they have lots of RJ McDonald’s prints as he is a local artist to where I’m from and I actually have a couple of his at my house too so I enjoyed seeing those. Highly recommend and I hope to stay again soon.

My girlfriend is obsessed with all things Christmas, so for her birthday this year we booked a stay at The Inn at Christmas Place in Pigeon Forge. I went in hopeful and we left completely convinced. This place didn’t just meet expectations, it blew straight through them. The Inn is Christmas 24/7, 365 days a year, and somehow it never feels cheesy or forced which is kinda the magic here. What could easily have been a kitschy, Vegas-style Pigeon Forge gimmick is elevated into something genuinely special by the level of service and attention to detail. From the moment you check in, you realize this isn’t just a theme — it’s a fully realized experience tucked into the Appalachian Mountains. The service alone deserves serious recognition. Every interaction felt intentional, warm, and unhurried. Staff members weren’t just polite, they were present, attentive without hovering, joyful without being performative. If Michelin gave Key Awards for hotels here, this place would be a lock based on service alone. Then there’s the feeling of it all. Staying here feels like waking up on Christmas morning at your grandmother’s house.. that safe, cozy, nostalgic joy where nothing is rushed and everything is allowed to be wonderful. You can roam the hotel in your pajamas, and no one looks at you twice. It’s not weird, it’s encouraged. You just roll out of bed, head downstairs for biscuits and gravy, hang out with Santa, drink your body weight in hot apple cider, and let every worry slowly melt away. The outdoor hot tub seriously sealed the deal for me. Steam rising into the mountain air, lights glowing, Christmas music softly humming in the background.. it’s the kind of moment that makes you forget what day it is, what month it is, and why you ever let yourself get stressed in the first place. This is easily one of the best hotels I’ve ever stayed in, and not just because of the theme. The Inn at Christmas Place succeeds because it understands something simple and rare: atmosphere means nothing without genuine hospitality. Here, you get both in abundance. If you love Christmas, travel, or just the idea of feeling like a kid again, this is an easy recommendation. Not just for the holidays, but any time of year you need a reminder of how good it feels to slow down, be cozy, and let yourself enjoy something unapologetically joyful.

The Inn is a lot of fun around the holidays. Our family of four enjoyed a two-night stay and had a lot of fun. We saw Santa, ate good food, and got in the Christmas spirit! The buffet line can get a little long, so make sure to get their early, but it's nice and cozy. Of course it's well located in Pigeon Forge, which gives you access to the whole area with ease. Parking was plentiful, and good, so no worries there. Rooms are nice, and comfortable. Don't forget to try the fun 'photo booth' camera in the lobby!

We loved our stay on the first night. We enjoyed all of the amenities the Hotel offered indoor and outdoor Hot tubs were functional and and operated wonderfully. But when we went out to go to them our second day they were closed!... We got here on January 4, 2026 temperatures here have been very unseasonably warm like 50s to 70s. That being said on the second day of our stay the Hot tubs outside were not working... the front desk clerk, Skip said that they had been closed for the "Season" since two weeks ago! Well, that was not so! There was alot of folks like us enjoying the outdoor Hot tubs and feeling like they were getting their money's worth on the Hotel charges, after all they taught 3 Hot tubs and indoor and outdoor pools so what gives here! We now feel cheated on a others wise great place to stay! So that being said as a costumer, I am tired of being sold a bill of goods and not being given what we paid for! So if your going to close down most of your outdoor amenities, then cut back on the over priced stay during this season! And for this reason we most likely will not be back and yes we live close by too!