The Inn at Christmas Place

We loved our stay on the first night. We enjoyed all of the amenities the Hotel offered indoor and outdoor Hot tubs were functional and and operated wonderfully. But when we went out to go to them our second day they were closed!... We got here on January 4, 2026 temperatures here have been very unseasonably warm like 50s to 70s. That being said on the second day of our stay the Hot tubs outside were not working... the front desk clerk, Skip said that they had been closed for the "Season" since two weeks ago! Well, that was not so! There was alot of folks like us enjoying the outdoor Hot tubs and feeling like they were getting their money's worth on the Hotel charges, after all they taught 3 Hot tubs and indoor and outdoor pools so what gives here! We now feel cheated on a others wise great place to stay! So that being said as a costumer, I am tired of being sold a bill of goods and not being given what we paid for! So if your going to close down most of your outdoor amenities, then cut back on the over priced stay during this season! And for this reason we most likely will not be back and yes we live close by too!

This is the third time staying at the Christmas inn and we enjoyed it as usual. The rooms were very clean with comfortable bedding and pillows. I even bought some pillows last time we stayed because we loved them so much. Everything was decorated so nicely and the breakfast was amazing. We will definitely be coming back hopefully in the summer to try the lazy river!

The Inn at Christmas Place is absolutely beautiful! My friend has always wanted to go so we booked it as an early Christmas present for her. The staff was very friendly and helpful. The hotel itself was beautifully decorated with the lights outside being a particular favorite of mine. The room itself was comfortable and even had its own Christmas tree! The breakfast was also delicious with tons of options! Gary at the omelet station was so nice and cheery! The general area was convenient to many restaurants and shops (including Tanger Outlet and of course Christmas Place!) and to Gatlinburg (get a reservation at the Peddler Steakhouse if you can - so good!). You will definitely want to book early as it fills up, but the Christmas activities were lovely (the apple cider that came free with the cookies was the best I have ever had!). I would definitely recommend this place to someone looking for a Christmas themed experience! Only note is to bring your own bedding and things if you are requesting a rollaway!

I have too many amazing things to say about The Inn at Christmas Place!! When we first arrived, we were greeted by a super friendly doorman and got checked in our room quickly. The room was absolutely beautiful and very festive. I wasn’t a huge fan of the room’s view, but I asked if they had others available and they got me switched at no extra charge. Impeccable service. We did do a room change halfway though our stay, which made it so fun, and the doorman who switched our luggage even remembered to grab my almond milk out of the fridge so I could have dairy free hot chocolate. When we got into the second room, they had a custom Christmas ornament waiting for me, which was absolutely so magical. The outdoor hot tub was so relaxing and beautiful, overlooking Christmas lights. The attention to detail at this hotel by every employee is absolutely amazing and should have a Michelin star. Will absolutely be coming back!!! Would highly recommend if you’re looking to live inside your own hallmark movie! And yes they had the hallmark channel!

We had a wonderful stay at The Inn at Christmas Place in Pigeon Forge. The whole place feels magical the moment you walk in, and our room made it even better — it had its own Christmas tree, which added such a cozy, festive touch. The amenities were great and made our stay really comfortable. The breakfast was one of the highlights with plenty of delicious options for everyone. Another thing we really loved was the daily schedule posted each day. It’s full of fun activities like magic shows, carols, and other Christmas-themed events that make the experience feel extra special. Overall, it was such a beautiful, relaxing, and memorable stay. We’ll definitely be coming back!

My girlfriend is obsessed with all things Christmas, so for her birthday this year we booked a stay at The Inn at Christmas Place in Pigeon Forge. I went in hopeful and we left completely convinced. This place didn’t just meet expectations, it blew straight through them. The Inn is Christmas 24/7, 365 days a year, and somehow it never feels cheesy or forced which is kinda the magic here. What could easily have been a kitschy, Vegas-style Pigeon Forge gimmick is elevated into something genuinely special by the level of service and attention to detail. From the moment you check in, you realize this isn’t just a theme — it’s a fully realized experience tucked into the Appalachian Mountains. The service alone deserves serious recognition. Every interaction felt intentional, warm, and unhurried. Staff members weren’t just polite, they were present, attentive without hovering, joyful without being performative. If Michelin gave Key Awards for hotels here, this place would be a lock based on service alone. Then there’s the feeling of it all. Staying here feels like waking up on Christmas morning at your grandmother’s house.. that safe, cozy, nostalgic joy where nothing is rushed and everything is allowed to be wonderful. You can roam the hotel in your pajamas, and no one looks at you twice. It’s not weird, it’s encouraged. You just roll out of bed, head downstairs for biscuits and gravy, hang out with Santa, drink your body weight in hot apple cider, and let every worry slowly melt away. The outdoor hot tub seriously sealed the deal for me. Steam rising into the mountain air, lights glowing, Christmas music softly humming in the background.. it’s the kind of moment that makes you forget what day it is, what month it is, and why you ever let yourself get stressed in the first place. This is easily one of the best hotels I’ve ever stayed in, and not just because of the theme. The Inn at Christmas Place succeeds because it understands something simple and rare: atmosphere means nothing without genuine hospitality. Here, you get both in abundance. If you love Christmas, travel, or just the idea of feeling like a kid again, this is an easy recommendation. Not just for the holidays, but any time of year you need a reminder of how good it feels to slow down, be cozy, and let yourself enjoy something unapologetically joyful.

Every year we have been with family for Christmas, however this year we were not able to. The inn at Christmas Place was nothing short of Amazing! The staff made us feel like family! The hotel itself made us feel like we were living with Santa and his helpers. A special thank you to Bobby and the front desk and Pam at breakfast! I can now see why people plan their stay a year in advance! Thank you for the great memories this year!

The Inn is a lot of fun around the holidays. Our family of four enjoyed a two-night stay and had a lot of fun. We saw Santa, ate good food, and got in the Christmas spirit! The buffet line can get a little long, so make sure to get their early, but it's nice and cozy. Of course it's well located in Pigeon Forge, which gives you access to the whole area with ease. Parking was plentiful, and good, so no worries there. Rooms are nice, and comfortable. Don't forget to try the fun 'photo booth' camera in the lobby!