A. D.
Google
Hello, having recently seen the Valentine's Day menu on Instagram, I decided to book a table for me and my husband for our round wedding anniversary. Unfortunately, we are very disappointed. For this dinner, we took a day off from work and resigned from another party, and we were not served despite the reservation.
I asked about the reservation under the post with the Valentine's Day menu, asking if it is possible to book table for this occasion. I got the answer that yes, so I then asked about the reservation around 8 p.m.(If I had known, I would have asked for an hour earlier, where we waited all day for this dinner, and we were booked 8 in advance) where the employee answered and informed us that he had accepted a reservation for two at 8 p.m. So I planned the whole day for this dinner as a gift for my husband.
We arrived at the restaurant practically 15 minutes early. We were informed that we had to wait and in the meantime we could have a drink at the bar, which we did. Then we waited for about 20 minutes after 8 o'clock, where I asked for our table. We were assigned a table somewhere at the end of the restaurant, where it was evident that we had been forgotten.
Then we waited another 20 minutes until someone finally informed us that the kitchen was serving the Valentine's Day menu only until 8 a.m. and the kitchen did not agree to the service. So we waited 40 minutes for free to order Fish & Chips and Steak. I made a reservation typical for the Valentine's Day menu, otherwise we wouldn't have come.
We understand the decision of the kitchen because we are qualified chefs ourselves. However, someone clearly made a mistake with the reservations, or at least should have informed us that they gave us a table for a regular menu at 8 a.m., not Valentine's Day, where from the beginning it was about the Valentine's Day menu and we set ourselves up for it, on such an important occasion, and in the end we ended up hungry and angry, we could have spent this time differently.
We are very disgusted, although we have repeatedly recommended you as a recommendable place to work.
2 STARS JUST FOR BEING YOUR REGULAR CUSTOMERS.
Edit. I would like to add one more thing: after us, a couple came after us and had been served before us(someone gave them table without booking while we”re still waiting on the bar) and also had a suggested Valentine’s Day menu, as others as well as the whole time we were waiting.