Marianne M.
Yelp
My wonderful husband recently planned a surprise trip to Kennebunkport for my birthday. Unfortunately, he booked us room at The Inn at English Meadows. I was so excited on our drive up, as we have had a busy year, and suffering from Multiple Sclerosis, I was ready for some relaxation! I was extremely disappointed when I entered the inn; not so much for the way it looked, (though for over $350 in early June, our room was very small with an odd layout and definitely extremely over priced) but for the way everything smelled. Because of my Multiple Sclerosis, I am very sensitive to smells, and can become quite ill as a result. It is possible that other people might not notice or be bothered by the smell. Unfortunately, I was. My husband tried to discuss this this the woman owner who would only say, "I can not refund your money". She did offer us another room, but the smell permeated the entire establishment, so that was not an option for us. We had to leave the inn as I was beginning to feel ill, and took another room down the road at The Nonantum Hotel in the newer building, for under $200 a night with a water view, close to town, and not on a busy highway!
I emailed the owner and I tried explaining my situation. I admit that I did compliment the look of the inn in an attempt to regain at least part of our $750!!!
She said it was a "shame" that I would not even look at another room, and it was disappointing because SHE and my husband had worked so hard to create a nice weekend for me! She made two dinner reservations; she got paid $750, I hope she can get over her disappointment eventually.
This woman seems not to understand that not every situation is cut and dry. Believe me, for over $750, I would have stayed in the inn if I could have! We just bought a new house and do not have money to throw away. Who does these days? This woman's inability to be reasonable, or to even discuss the details of my situation is astounding to me. Maybe someday she will realize that people suffer from disabilities that are not alway obvious right away, and perhaps even develop some compassion. I will bring this matter up with my support group, as I am very active in the MS community in Massachusetts. The Inn at English Meadows is definitely not a good choice for anybody with a disability. The owner is inflexible, condescending, and from reading her responses to reviews on another site, I gather she is not capable of handing criticism very well.