The Inn at Mazatlan Resort & Spa

Great gurls trip with my daughter-in-law. Nice resort but desperately needs upgrades. It looks very nice on the outside and the downstairs lobby area. Staff was very friendly especially Adrian who helped with our bags, so friendly and always looked out for us while we were there offering places to eat and places to tour, he always had a smile on his face. Our Housekeeper Maria maintained our room daily, she did a great job. We did have a small misunderstanding when she entered our room without confirming that we were actually there changing, not good. Our checkin and checkout went well. There was an extra $85 fee for-the stay. The grounds were very well-maintained because you would always see staff cleaning straightening up and sweeping. There were 2 pools, a few hot tubs, gym, spa services, and a very nice restaurant (great food The drinks were a little water down). The only downside of our stay was the female representative who wanted us to tour the Resort. She became very annoying as she somewhat harassed us (asking where we were going & why don’t you want to tour the resort) twice!!!! What a turn off. Our room needed a thorough cleaning especially the windows and windowsills. They looked like they were not clean in centuries, the curtains were filthy, the screen to the balcony was ripped and torn |there were tiny tiny bugs in the kitchen smaller than ants wasn’t sure what they were. So we didn’t use the kitchen much. The AC unit is super duper loud so we had to keep the TV volume on high all the time. The bathroom looks like they attempted to paint, but they painted the knobs on the faucet and the shower, very poorly done. Maybe after the upgrades they can be competitive with the other surrounding resorts.

Great customer service. The hotel is very beautiful next to the beach amazing view. Waking up every morning to the beautiful beach view is the best morning I can ever have in vacation. The restaurants has great food and also you can as well cook your own if you like since they provide Pans, plates and cutlery. Daniel was completely amazing and helpful with great customer service

The Inn at Mazatlan Resort and Spa is in a great location with absolutely wonderful staff--from check-in and concierge to the restaurant staff and maintenance. However, until construction in the main building is completed, I would not recommend this resort. Forget about sleeping in late or having a lazy morning. You will be awakened to jack hammering, drilling, and the voices of construction workers. There were ants in my unit. Additionally, they were doing something with the water, so when I'd awake around 7 a.m. to take a shower, there was no water. I'd have to go down to the front desk to report it, and immediately the water would come back on. Why would a hotel shut off the water while you are at capacity? I read that the newer buildings are great, but I didn't have the opportunity to stay in one of them, so I can only provide information on the main building, where I stayed. The hotel manager was extremely accommodating and understanding when I told her about the ants and water situation. However, both situations were unacceptable. I wish I could give this resort 5 stars for its location, restaurant food, customer service and friendliness of the staff, but the other factors prevent me from doing so. I'd give it a year before I visit. By then, the renovations should be complete.||||Tips: Take plenty of pesos. There is a surcharge when using your credit card, and different vendors charge different rates. It's just easier to use pesos. I thought 5,000 was a lot, but they go so quickly, especially if you eat out everyday outside of the resort and go on excursions. Brush up on your Spanish if you aren't Spanish-speaking. Hardly no one at the resort speaks English.

The resort staff were pretty nice, but it wasn’t really tourist friendly. Our view was the BEST!! Not many staff spoke English. Nothing was in dollar so we had to covert everything from pesos and use translator apps often. We weren’t in an updated unit, but saw them and wish we had one. We had ants everywhere in our unit. They cleaned daily and Laticia did a great job but the ants were still there. In the bathroom and kitchen mostly! Daniel was really nice and even performed for us on one of the nights at the restaurant! That would be a plus to have more entertainment. They had 5 hot tubs but only 3 filled and all were cold all 7 nights we were there. The pools were the same temp as the hot tubs. They have life guards, but I cut my toe pretty bad in 1 of the pools and they didn’t seem to care about the hazard from a nail sticking out in the pool!

This property is quite dated. My list of complaints is numerous and I WOULD NOT RECOMMEND STAYING HERE. FIrst, everything is OLD and DIRTY. The bathrooms are dirty and need to be refurbished. THe water pressure on the 12th floor is nil, the air vents in the bathrooms and air conditioners haven’t been cleaned in years and you can see the dust caked one. The pillows are lumpy, and the furniture is dated. The whole place needs a complete redo. The staff is generally rude and more concerne with making they charge you correctly than with actually giving good service. I had a sick kid who was dehydrated, I asked for more water, and they told me that only 4 bottles were complementary - and this is with the 2-bedroom “luxe” suite I had rented. Then, if I wanted more, they wanted to transfer me to the restaurant and deal with them charging me instead of getting me water immediately for my SICK KID. I was appalled. The towels at the pool are so old that they are starting to fall apart and you can see the threads coming through. There were only two bright spots 1) they have a magnificent spot on the beach, and evidently they think that this is enough and 2) I needed tickets for the acqurium, and they sent somebody over because the aqurium site wasn’t functioning. IN general, I WOULD NEVER, EVER STAY HERE AGAIN AND RECOMMEND YOU DO NOT EITHER. I give this post with full knowing that I’m still here for 2 more nights, and it’s so bad, I needed to get this review out ASAP to warn as many people as possible.

Beautiful grounds. Friendly staff. Love the beds. Views are spectacular from balconies. Pools are clean. Cabanas on patio are close to beach. Situated between two islands beaches are ideal for body surfing and flat enough and safe enough for swimming. Great poolside food service. Located in the Costa de Oro region it is close to grocery stores, malls, restaurants and a quick taxi or bus ride to old town Mazatlan.

Bad experience. The rooms at the tower are old and in need of remodeling. The entrance of our room faced the Camaron Ave, and there is a nightclub called Bichola across the street that is open until 4:00 a.m. and blasts their music out to the street all night, making it impossible to sleep on weekends. Also, I was informed by one of the staff members, the hotel sells day passes on weekends to families or groups to use the swiming pools, making it almost impossible for the hotel guests to enjoy the pool and beach areas. We will definetely not return to this hotel in the future.

this place is pretty much a dump- we are staying one night tomorrow we close on our place - the room smelled is super moldy musty - things are broken - the AC sounds like plane engine - it is just over all yucky - would not recommend - at all - we drove here from the states - would have moved if was not so tired - bc yea this place is gross - the valet staff is super cool (needed car watched bc it is full of crap) appreciate that - the pics on the website do not look like the room - not sure what the deal is here =think it is time share - we are 'hotel' ppl so maybe we got the crap room ?? I d k - I d c

I don't know how this place is getting any reviews that are positive unless they are being paid to do so. This place is super trashy to be honest , dirty , not clean In the rooms cold showers dirty lights and filthy furniture and zero pool service if you are sitting out there . You have to go and get them to serve you , yes it was 4 hours later . I timed them . Bet this place goes under because it really was that bad

As an owner at this time share there seems to be a downturn in the quality of the units and an inability of the staff to make corrections. There has been an ongoing pattern towards less and less customer service and less money spent to maintain the units and keep them at a customary standard set by other Time Shares and Hotels in the Golden Zone of Mazatlan. As to the units: - No Black out curtains for the bedrooms. - Dust accumulated thru out the unit, vents dirty and dusty. - drains not draining - curtains torn - only an old and used kitchen sponge for cleaning dishes. - gym not clean, machines have sweat dried on them, no towels or wipes. - lack of enough umbrellas around the pool area - cloudy pool water. - mold around the coping of the pool areas. Additionally there is no way to speak directly to reservation staff (Daniel or Juan). All communications must go thru emails and there is a lack in the ability to get timely answers to questions which may affect the outcome of the reservation. This turns what would be an easy interaction into a lengthy email exchange which could last weeks dependent on how long it takes to get a response from staff. Additionally the resort offers airport pick up which can be convenient however when we arrived we had to wait 30 minutes as the transport was not there. Additionally the vehicle was so small some of our bags had to ride on our laps. One last thing to note, this resort has weekly special events. Last year we encountered the same problem. The resort rents out its restaurant and pool area for events. These events begin in late afternoon and early evenings and go till 2-3am. The music is often very very loud and there is a general lack by management of how the music effects it's customers at the resort. When management is contacted there is little response and a "shrug of the shoulders". Some form of understanding by management of how the loud music affects others would help diffuse a rather selfish perspective by management.

There was a band playing past 10:50 in the evening at a resort known for being situated on a quiet beach, this was a surprise and inappropriate..The band was very loud, it effected guests ability to rest and enjoy a quiet evening on the ocean. Party's and bands are not "bad" but guests pay a reasonable amount to enjoy the entire resort, and to expect a lower amount of noise late into the evening is not unreasonable. The business failed to post or warn guests of this late night band/party. My family and I believe the Inn failed in being a good host to "all" it's guests. Why not start the party sooner so that it is over by a reasonable time. Management should be respectful to all it's paying customers. Provide info, post it and let patrons know when they check in. Management at the Inn failed in this. For this I would recommend doing research before booking here. Maybe the are other more respectful resorts?

This property is quite dated. My list of complaints is numerous and I WOULD NOT RECOMMEND STAYING HERE. FIrst, everything is OLD and DIRTY. The bathrooms are dirty and need to be refurbished. THe water pressure on the 12th floor is nil, the air vents in the bathrooms and air conditioners haven't been cleaned in years and you can see the dust caked one. The pillows are lumpy, and the furniture is dated. The whole place needs a complete redo. The staff is generally rude and more concerne with making they charge you correctly than with actually giving good service. I had a sick kid who was dehydrated, I asked for more water, and they told me that only 4 bottles were complementary - and this is with the 2-bedroom "luxe" suite I had rented. Then, if I wanted more, they wanted to transfer me to the restaurant and deal with them charging me instead of getting me water immediately for my SICK KID. I was appalled. The towels at the pool are so old that they are starting to fall apart and you can see the threads coming through. There were only two bright spots 1) they have a magnificent spot on the beach, and evidently they think that this is enough and 2) I needed tickets for the acqurium, and they sent somebody over because the aqurium site wasn't functioning. IN general, I WOULD NEVER, EVER STAY HERE AGAIN AND RECOMMEND YOU DO NOT EITHER. I give this post with full knowing that I'm still here for 2 more nights, and it's so bad, I needed to get this review out ASAP to warn as many people as possible.

RATEROS!!! No pierdan su dinero ni su tiempo con este hotel!! We had the absolute worst experience at this hotel. For all the money we paid it did not meet the expectation at all. As soon as we walked in to our room there was 2 ticks on the floor, the room smelled like sewer. There was mold all on the top walls near the ac vents. When we got into bed at night the sheets felt nasty wet and humid. The worst of all was the cleaning lady stole 2,000 pesos I had wrapped and hidden. & when I brought it to the " manager PAULO " attention he did absolutely nothing about it. He blamed me for my money being stolen because I didn't use the lock box in the closet. & he couldn't even call me about the situation he send me a message thru WhatsApp. Professionalism is at the straight 0. All that BS about the " customer is primary " and that they're all about customer satisfaction is a complete lie. They also stole a pillow from my sister's room, A PILLOW for crying out loud. PATHETIC! The absolute worst hotel I have stayed at in my life Be careful booking here, read the other reviews first I am not the first person they steal from!! People work hard for their money for these indecent people to be stealing!!

Great location but the rooms and furnishings are terrible. Ant infestations terrible management. Go somewhere else!

Front desk was super nice! House keeper was super sweet! Only thing was that our bathroom had no outlet to connect my straightener and also there was only one mirror in the bathroom. Other then that food was amazing the manager and servers were all so nice and welcoming and the beach is literally right there! I would stay here again!

Nice place to stay and enjoy the atmosphere, of course there's music playing at all time this is Mazatlán that's what it's about. View from room was beautiful I recommend ... would've been a 5 stars but I called to have my room cleaned in the morning and when I was coming back to my room around 6pm they were barely cleaning my room other than that it's a great place to stay :)

NEWLY RENOVATED! This was our first time staying at the Inn. We stayed Tuesday-Sunday. We will be back!! We loved the room and the bathroom. Very newly updated. Note that none of the rooms have one bed, they all have two. Hehe Rooms were cleaned every day (9am the maid would show up) I don't recommend eating at the hotel. There's so much offered in Mazatlan, don't eat at the hotel. There were some hiccups at first: - gave us a room at 5 pm when we checked in on time - Fridge not plugged in, but they fixed that - no sun chairs on our balcony, but by the third day we had them. Also, the elevator is a little sketchy as I got stuck in it with 4 other people. Take the stairs lol I'm sure this will be fixed. Be aware though, if you're the type to pay local musicians to play music on the beach some guests will complain. Sad to say the cops came to tell us we couldn't play music on the beach one of the days we stayed. I don't think some guests know this is the culture of Mazatlan, or Mexico in general. There are so many different bands playing along the beach so don't expect to have perfect silence during your stay. You will hear drums and trumpets in your room, with the doors shut. I love it! But it's not for everyone. I cannot wait to come back next year and see what it looks like as a completed renovation.

DO NOT STAY HERE!!! book somewhere else, booked a penthouse and had no a/c for 5 days 4 nights they kept on coming up with excuses to fix them, we slept in our sweat in mid august 2023!!!

For those of you reading these reviews, I want to clarify some things. I have been coming here the past 8 out of 10 years and it's been great. The past year they have started a major reconstruction buildout that will make the Inn one of the top places in all of Mazatlan. The lobby area is now done and beautiful, however the rest of the place is in progress of remodeling. They tore down the oldest building, are currently remodeling the North Tower and are remodeling the interior rooms in the main building above the lobby. There is construction noise and it's going to be that way probably for the next few years. I was pissed when we arrived as we always get the same room but this time we were put in the overflow building with the elevator that does work but it's partially broken as it's stuck on always stopping on the 4th floor. For someone coming for the first time, I probably wouldn't of come back but we know the entire situation and the amazing amount of money the owners are putting into this place. It's going to be probably the top place to stay when all done. Much of the staff we used to know are gone now. There are a few people we know remaining but they seemed to have cleaned house and gotten all new younger staff who speak English well, although this is a "work in progress" This is part of RCI and a hotel but eventually will not be a hotel where anyone can book a room so we hear. They are going to put in a massive infinity pool eventually but for now the main large pool is open. You have to remember this is Mazatlan, in Sinaloa which is a 50% working community and 50% tourism unlike Acapulco where you cannot go now due to the beheadings on the beach and very dangerous drug war going on there now. Cancun is currently the next spot I predict you won't be going to in the next year or so due to all the violence currently going on there. They are building major hotels on the beach now with the Marriott going up quickly in the Zona Dorado. This place is definitely under major construction all over so you need to understand what is going on. In a few years when it's completed it's going to be amazing here. As for the timeshare posse, yes they are all over, everywhere in town as that is a way for these people to make money. The MINIMUM WAGE here was just raised to $5.00 A DAY... A DAY not hour. The streets have a lot of timeshare posse just like every resort area in all of Mexico. Just say "No gracias" and keep walking. Don't turn around, don't respond after that and they will leave you alone. They may follow you for a block if outside in town but they are harmless and are just trying to make a few bucks to book you for a breakfast at a timeshare resort. They offer $300.00 U.S. but don't do it! The food here (especially the fish) is fantastic and the restuarant here is good for for breakfast and afternoon snacks but very very slow for dinner and there are a lot better places to all over town. You have at least 6 nice restaurants within 5-10 minutes walking distance and another 20 within a 5-10 minute Pulmonia ride (cost is 3-5 bucks to go anywhere even down to Machado Plaze which has another 12 restaurants (6 dollar ride as it's a 20 minute drive there but it's safe). The Inn is centrally located so you can walk just about anywhere including the Zona Dorado (Gold Zone) which is also under heavy construction with new resorts on both sides of the street. I would give the Inn 5 stars but with the elevator situation and then not keeping the room we reserved which really pissed off my folks (they got moved back to their usual spot after a few days and a very direct conversation with the manager). I decided to stay put as moving everything is just a major PITA after you are settled in.) I have to go with 3.5 stars. Once the new tower is built, and everything is remodeled, this will be a solid 5 star place. BTW the new sports bar inside the lobby called Ruido (noise) is fantastic. (5 stars). Great bartender who even set up the WiFi on the tv so I could stream the Warriors game from my ipad. Ruido is georgeous and feels very high end just like the lobby. Everything completed here is looking fantastic which is a good sign but right now, taking out the old and putting in the new will take a while, but I think it will be well worth the wait! 3.5 stars (I round up not down).

We stayed at the inn at Mazatlan every year for many many years. Our whole family got 15 of us. We love the people there they are so friendly and accommodating to their guests. The place is kept very clean and so are the rooms. We bought a timeshare there and used it every year for about 10 years. We liked Mazatlan so much I think we are going to retire there. I would recommend anybody to stay at the mazatlan inn.

3.5 stars. Great place for the price. 3.5 stars because it was a good place but there were a few things I can't give it 4stars for. I booked online a one bedroom suite in one of the newer remodeled rooms after reading both good and bad reviews which was slightly more in price. The price was great for 4 days. When we arrived, check in was quick and pleasant. As we walked away from the counter, a lady trying to set us up for a timeshare meeting wouldn't leave us alone when we told her no. she didn't let us get to the elevator and was very pushy. that was a huge turn off after coming in from a long flight and just wanting to get our stuff to our room. when we got to our room it wasn't the newly remodeled room we booked online but it was ok because we ended up getting a 2 bedroom suite. so it worked out ok. The room was clean and had lots of space with 3 full bathrooms! The View was gorgeous and on the 16th floor. Which is a private floor. So no traffic or noisy neigbors. There was a large dining table that sat 8 people and a kitchen so we made breakfast each day. An easy way to save money. There were two pools. The kids enjoyed it with fun activites like painting and music near the pool area, we saw lizards roaming around. I'll attach a picture of the paintings we got to do. We picked what we wanted to Paint and they clean it up and glaze it overnight for us to pick up the next day. I recommend it if you stay there. There is wifi but for a price. it's free using Facebook (which I don't have) but I'm not sure I trust using your Facebook log in to get free wifi. otherwise it's $12 for basic or $15 for premium. They both worked in the whole hotel just fine. All staff spoke English and Spanish and were very accomodating to us. Feel free to message me if you have other questions about the hotel stay.

I don't get what all the high maintenance reviews are about everything in Mazatlan...do you guys know where you are?! You're in Sinaloa! They ain't rich ass high rollers like all of you think you are so chill the funk down right now. Seriously it's so annoying how much people expect for so little of a price. Give me a break. Anyway- my fiancé and I stayed here for the first three nights in Mexico. We paid $114 a night and stayed in an 850sq ft room with full kitchen with a stove, pots and pans, cups - EVERYTHING, full living room with a dining table and couch and with a balcony facing the ocean, a nice large fridge, two bathrooms with two showers, and a bedroom with its own balcony. TWO BALCONIES TOTAL, PEOPLE. 1. It was clean as fu*ck. I don't know what all the "dirty" complaining is. I live in Los Angeles, the vainest city ever- this place was way better than most hotels in Los Angeles and a great deal. We had zero dirt problems. Everything was spic n' span. 2. Service at the restaurant was great. We got waited on wherever we were. Staff wasn't lazy and they made sure we always had a drink or snacks. Room service was on point, too. 3. Front desk sucked majorly. They ignored us and acted like they were too busy to care about our questions. Took a star off bc of them. 4. This place is in the epicenter of the beach scene over there so expect a crowded ass beach and pools. Bands play a lot too so there's always music. Everyone tries to sell you things, so expect a lot of people trying to talk to you It's central - located in "new Mazatlan" so there's a lot to do and located conveniently near shops, good food and easy to catch a cab and get anywhere. One day we even went to the mall which was super fun. It was my bday so we were able to shop, eat a nice dinner that was walking distance (go to FISH), eat cake, lay by the pool and watched a movie on Netflix. I totally recommend spending extra bucks on the bigger room, we loved that we could keep our balcony doors open to cool out the room bc its a really humid area. Also, I recommend learning how to speak Spanish, most people spoke very little english, so don't expect an Ensenada or Baja experience.

Came here for my first international vacation with my bf in early 2017. The hotel itself is just outside of the Golden Zone that has more touristy stuff to see so this site is rather quiet and relaxing. It is right on the water and the view is stunning. It can be a bit loud as people are aloud to go down to the water and play music and sell things so once the sun is up it can be difficult to sleep in if the doors to the balcony are open. The kitchen is cute and set lower than the rest of the room. The stoves knobs have their temps almost completely rubbed off so good luck figuring out if its hot enough and the stove top is covered is THREE layers of tinfoil so the burners are lopsided and most of them aren't plugged in because the tinfoil is too thick.... smart. Also, the fridge is lopsided and the door opens the other way so I squished my toes at least once a day. Housekeeping is very prompt and want to get in the rooms every day. The was rather annoying as we are on vacation for a week and would rather be left along for most of it. They left us more and more notes if we didn't let them in more than every other day. They also kept remaking the sofa bed as we had been using it to lay in the sun so that was super annoying to re-unmake it every time they cleaned the room. Hotel staff were super nice and very helpful if we had any questions. Be aware that they are Time-Share people on staff and they do try and get you to buy in. We picked this place for the spa services but ended up not using them as they were priced about the same price as the same service done state side so we ventured out and experienced some of the local spa services for WAY less. There are a lot around too. The check in and out part was super easy to do and there was even a guy on staff to help you set up adventures. We did the tequila tasting and zip-lining. I do recommend this hotel when visiting Mazatlan. A wonderful experience.

If you are looking for a relaxing time at the beach, look elsewhere. There is canned music playing at loud volumes at all time, loud enough so you can hear it in your unit with the doors closed. They also play games with guests using an amplified system, so you will hear every bingo number called, again through closed doors. Did I mention the construction next door that starts early in the morning? Because they sure didn't. The unit is nice, modern, clean. The service is good. Restaurant is so-so, although great service. The setting is beautiful. Too bad they don't know how to take advantage of it.

Rented a 2 bedroom penthouse suite. The suite alone for the price was worth it. Updated modern design with lots of space. Beautiful ocean views from the large balcony. Pool staff was attentive and on the spot as much as they could be. Location is perfect if you want to be in the thick of it. Mazatlán is a noisy city that parties all night so if you want some peace and quite, you may want to look at the marina area where it's more secluded. If you are coming to Mazatlán for the experience, then this is the place.

I've been coming to this place for 35 years the people that work here are wonderful as well as the people of Mazatlan in general and if you're looking for great seafood Mazatlan is the place to be. This is my happy place

This hotel is located directly on the beach and seems to be well run. If you look out into the ocean, you can almost imagine you are in Hawaii with the small islands and crashing waves. You will quickly realize Mazatlan is not Hawaii though when you walk down the city streets. Soldiers dressed tip to toe in black toting machine guns, and just the general grimy environment will remind you. This hotel has seen better days. Maintenance is an issue with many minor repairs pending. But, the staff tries hard and I really had a very pleasant stay.

Very good hotel with an excellent service at the restaurant papagayo the staff provides and outstanding service.

My husband, niece and I went for one week to The Inn At Mazatlan. This is an American owned resort with full services, 2 pools, 2 jacuzzis, a/c, room service, fully appointed. What a fun resort on the ocean with views of a couple of islands. The staff are wonderful and helpful. When taking the pulmania (little taxis) they would check the prices for us to be sure we got the best price. many fun things to do within walking distance. We went to The Mercado and saw the beautiful Cathedral there and had lunch in a small restaurant in that area. We will go back again!

We bed Managerment ! No friendly ! Room is very old and no clean ! All bathroom is no good ! I moving out never ho back there again !

Our suit was not ready we waited 2 hours and when we try again we had to wait another one 45 minutes they offer us another suit and it smell like meldue so nasty I will never stay again there...

Great place to stay. Starting with check in, pleasant and quick. Rooms always nice and clean. Great staff. Family friendly place to stay. Activities for kids.

This is by far one of the worst experiences I've ever had traveling tomorrow salon. Check in was a nightmare as our confirmed rooms were not available. They try to separate our parties by sending us to a different location. When we refused to be separated they "upgraded" us to their overflow building which includes their laundry facility. Our room included a broken elevator that stops at the fourth floor coming and going and makes a horrible sound and shakes as if it is not going to make it to the next floor. Our bathroom shower has a window with broken glass panes so that people in adjacent balconies can look in while we shower or use the toilet. Apparently there were no other rooms to be had and we were offered one free breakfast for our trouble, to which I said I'd rather have nothing and write bad reviews on every site available. I spent 3 days of my vacation trying to get an acceptable room. My friends moved to El CID the second day and paid double just to escape. Unless you like staying where they don't care if you get what you paid for and make no effort to compensate you for the downgrade and inconvenience to your vacation this is NOT the place to stay.

The Inn shows its age but well maintained. Rooms in the tower have a great view of the ocean. The staff is nice.

Once constructions is done it will be an awesome hotel but right now it's not quite the beautiful experience you're looking for in Mazatlan.

The facility isn't bad but trying to sleep at night is like you're sleeping on the street. Monday thru Thursday the noise isn't too bad but the weekend the decimal level is very HIGH. If you stay here ask for a room where the noise level is low (the rear of the inn). There are two happy hours 12-1 and 4-5. The staff is excellent and the pool area is great. Free wifi in the lobby only. We were guest the end of April. Wouldn't stay here again if I can't get a room without the street traffic.

I had booked a room here in August of 2016 and unfortunately had to cancel in October they advised me it would take 45-60 days for a refund.Let me tell you this place has the worst customer service.It took them over 5 months for them to issue a refund.There communication was horrible, it would take about 3-4 reminders from me to see what was going on with my refund.If I got very unprofessional customer service on a simple refund I just imagine how horrible the stay would be.This hotel gave me the run for my money,and let me tell you "what a headache" Every month was a different story with broken promises, and they would always assure that they where working on my refund.Can I just say lies,lies,lies.They first advised me that it was in progress,a month later same status in progress and added an additional 60 days.After month 3 I emailed them 3 times before getting a response they couldn't refund my credit card because of issues,which they never explained why.They asked me to send them my bank info.2 months later safe status and no no responses.I was fortunate enough that since I booked through booking they where able to finally lend me a hand and can I say 5 months later finally was refunded and no thanks to this hotel.DO NOT STAY HERE

I want to start off with saying, representatives at the front desk took advantage of two young adults that hardly speak and understand Spanish. They were charged a very high price for the room. secondly, on our way to the room which happen to be on the eighth floor, the elevator wasn't working. We had to take the stairs not only once but most of our stay. We arrived to the room and the temperature was 100 degrees or more. The front desk was contacted about the issue & nothing was done. Lastly, our last night I got stuck in the elevator. Once again I reported the incident and was told everything was going to be documented. I wanted to confirm if representative I spoke with documented the issue, to my surprise nothing was documented. Lady at front desk tried to contact her supervisor no answer. She had me fill out a form with details of our stay and as of today nobody has contacted me in regards to all the issues we encountered.