Raees Gillani
Google
I was a guest at this hotel during late May, 2025 for 10 nights.
I arrived early for check-in, at 2:30pm instead of 4:00pm. Thankfully, room 705 was ready so the front of staff were able to kindly provide me with a key for access.
There were lifts available in the building so getting to the room was easy and straightforward.
The room was relatively clean, comfortable, and there were windows that could be opened for fresh air.
The first 4 nights were great and comfortable. Had they continued, I would have offered a much higher rating. However, on the 5th night I discovered a small insect crawling on my pillow when getting ready for bed. I did not think much of it, so collected it inside a tissue and threw it in the bin.
The next morning when leaving my room to go out, I discovered 6 more of those insects. At which point after consulting with Grok and ChatGPT, came to the realisation that these insects were bed bugs. I collected them in a plastic deposable cup and left them on the bedside table for later query with hotel staff.
On return to the hotel, I raised the issue with front of staff, who immediately, and commendably, started raising the necessary flags for the issue to be resolved. A person accompanied me to my room, collected my plastic cup of bugs, and then went away to report. Shortly afterwards a lady accompanied by a gentleman identifying themselves as management, offered to compensate and do whatever to make things right. I rejected the compensation as the stay was going so well, this was my first experience with bed bugs in my life, and from what I had read, bed bugs do not transmit diseases to humans. Instead I just asked for the room to be deep cleaned and for my clothes to be laundered, as per precautionary instructions from Grok/ChatGPT. I then left the hotel and made my way to Target to get some further precautionary supplies like zip lock bags and 70% isopropyl alcohol wipes.
On return to my room, everything had been cleaned, checking the bed showed no signs of any bugs, and shortly after, my laundry arrived cleaned as well. Later that evening I also received an apology letter and the offer of a complementary meal in the hotel restaurant. An absolutely perfect response.
I then cleaned all my bags with the wipes, raised them off the floor, and on to the high round table in the room, away from any fabrics. Then ziplocked all of my laundered clothing.
However, the next morning, 4 more bugs were found on the bed. I reported it again to the front desk and also requested for my bathroom amenities to be topped up. This time however, the response was lacking. I heard back from no one. After leaving the hotel for a couple of hours to give the cleaning team to do their thing and arriving back to my room. Noticed all the bedsheets had been stripped away with just a mattress protector and the bathroom amenities had not been topped. Feeling dejected, I made no further requests, did not go the hotel restaurant for a meal, and spent my remaining nights sleeping on top of the mattress protector. However, thankfully, no more bed bugs.
On return back home, I noticed my upper arms and areas around my ankles were covered in several red bites. About a week later these have now subsided and darkened. Furthermore, thanks to the use of the zip lock bags and wipes, no bugs came back home... as far as I can tell.
Note: this was both a business/holiday trip - google map reviews, at the time of writing, do not allow for the selecting of both options.