Kelly Keith
Google
We stayed here for a wedding, and while many of the reviews were positive, my experience was a bit different.
The positives:
The service from the hotel staff was excellent. Everyone was friendly and helpful. The food from the restaurant was delicious. The pool, though small, was clean and well maintained. Our room and the common areas were also clean, and the king bed was comfortable. If you're looking to stay on the sound, the location does offer that.
However, there were some drawbacks that would keep me from returning:
The "beach" is misleading. There is only a tiny patch of sand, and the rest is marsh.
Rooms are very small, and you share a fridge and microwave with others in your building.
The walls are thin. You can easily hear other guests coming and going and other noises.
Our “sound view” room mostly overlooked the restaurant roof and parking lot. There was very little privacy on the balcony as guests checked in.
The ceiling in our room was peeling, and the pull-out couch bed had a very thin, uncomfortable mattress.
A housekeeping gratuity was automatically charged to our card, even though we also left a cash tip (not a big issue, but it wasn’t communicated clearly).
There’s an extra $10 per child, per night fee, regardless of age.
Some common areas, like the theater and reception space, had moldy vents and a strong mildew smell.
Overall, we paid just under $1,000 for a 3 night stay in a “sound view” room, which felt overpriced given the space, amenities, lack of beach access and lack of “Soundfront & Soundview”. I didn’t compare prices with other nearby places, but as a frequent beach traveler, I’ve stayed oceanfront for cheaper and more spacious, better equipped rooms.
If you're traveling solo or as a couple, this place might suit you. But for families, especially with kids, I’d recommend looking elsewhere. It just didn’t feel very family friendly.
In addition to this after the CEO replied, he does not appear to take criticism lightly and is very dismissive on people that have concerns.