The Iron Horse Hotel

My experience at this hotel deserves taking a moment to write a review. Traveling most weeks for business, I get a chance to stay at many different locations and hotel brands across the country. Other hotel brands should look at the Iron Horse and take a few lessons in the Customer Service category. The hotel itself is amazing. Building is incredible and the place was spotless, but my interaction with the staff and what I witnessed is what sets this hotel apart from others. My business partner and I decided to stay here and cover the room expense for a couple of our clients. On the day before our arrival, one of our clients had to back out. I called the Iron Horse that afternoon, explained the situation and with no resistance, The Iron Horse canceled the room with no charge. Amazing! The following morning while sitting in the lobby drinking coffee, I watched as the front desk clerk assisted a couple checking out. The clerk filled a cooler with ice for them for their trip and filled their thermos with coffee. You could tell that this was not putting her out and she was glad to do this for them. In all my travels thus far this year, this is the one that has stood out as a hotel that has not forgotten about the guest experience. If you are in Milwaukee for the night, I highly recommend staying at this property. Keep it up Iron Horse and we will definitely be back if the opportunity presents itself.

I paid $490 to stay one night here, and I would never recommend this place to anyone. For such a high price, I would expect a clean room and good service. Our room was dirty when we entered. There was hair and a red sticky splotch in the refrigerator, and red splattered along the toilet side. There was dust on the phone and “ihome” clock, which displayed the wrong time by an hour and twenty minutes. It looked like this room had not been cleaned or cared about. I reported what looked like blood on the toilet to the front desk, they said there were no other rooms to move us to, so they sent housekeeping back up to our room. We went to the bar while housekeeping was in our room, and we experienced terrible service in the restaurant. Our waitress told us it was happy hour and that cocktails and appetizers were half off, so that’s what we ordered. It took forever, our drinks didn’t come until after our food, she forgot our condiments we asked for, and when she finally dropped the check it reflected no happy hour deals. When I asked her about it she said it wasn’t happy hour. She literally told us it was and what to order to get half off. She got her manager involved to resolve, but we still didn’t get happy hour deals. When we walked back to our room, we walked by housekeeping, who said “uh oh” when they saw us. So they made us feel bad for complaining about the lack of cleanliness in the room, and were making fun of us. They said it was red paint on the toilet, but there was nothing red in the room… When we checked out, the front desk said “checking out? Room number? Okay you’re all set” and that was it. Didn’t ask how our stay was. It really felt like they couldn’t care less about anyone staying there.

We had wanted to stay here for a few years, and came away disappointed. The decor is really cool, and front desk staff were very friendly, and the bed was one of the most comfortable hotels beds I've ever slept in. However, the experience here does not live up to the price point. Over the course of our 4 day stay, the lobby bar was only open once and despite an advertised happy hour, we were charge full price for our drinks. We visited The Yard twice and both times we sat for 15 minutes with no service and had to go up to the bar to order - there was waitstaff, however, we must have been invisible. Bartenders seemed a little grumpy and overwhelmed. Given that getting a drink took forever, we didn't dare try to get food. The room was spacious, but the carpet was lumpy and pulling up from the floor in several places, there were not enough towels and washcloths, housekeeping is only available upon request, the amenity kit was an empty box, and the advertised mini-bar was an empty refrigerator. Overall it was disappointing and we wouldn't stay here again, despite the great location.

We had a fantastic stay at the Iron Horse Hotel! One of the standout features was how dog-friendly the hotel is — they truly made us and our two dogs feel welcome. When we arrived, we found a warm welcome sign with our dogs’ names on it, which was a thoughtful touch that made us feel immediately at home. The staff was incredibly accommodating and attentive to our needs, and the overall environment was comfortable and inviting for both humans and pets. We can't recommend the Iron Horse Hotel enough for fellow dog lovers looking for a welcoming and pet-friendly stay!

This was my first day at the famous Iron Horse Hotel. The best part about this hotel is the epic and thoughtful design with Moto culture in mind. The rooms were fantastic, but only criticism is that it took a little bit for the room to cool down. However, it was an unusually hot and humid day too. The food in the restaurants was average but good. I felt bad I feel like they had not enough wait staff and it took a little bit to get food and service. But service was nice and friendly! Great location!

We were very excited to stay at the iron horse hotel. Super cute boutique hotel, the room was nice. The staff was really nice when we checked in and accommodating. However, I was awoken at 6:00 a.m. to the ceiling leaking on my head to find out that the toilet above our room had overflowed. I had to get in the shower and wash off. We went to check out and was just asked if we needed a receipt. We brought up the issue in the room and if there would be any compensation. The desk clerk said of course and adjusted the room rate. There was never a discussion on what the adjustment would be or any acknowledgment of what had happened.. It would have been nice for the gentleman at the desk to acknowledge the issue with our room with some sort of apology. But that did not happen. There was an adjustment but a disappointing way to end our stay. We were made to feel as if the leaking ceiling was of no concern to the man at the front desk.

An unforgettably frustrating wedding weekend: I waited awhile to write this review to make sure I wasn’t taking bride frustration out, but alas I feel the same. After choosing Milwaukee as our wedding city, we wanted to stay-in-style at a hotel we had a great date weekend at years before. We had our wedding over Memorial Day weekend 5/23-5/25/25 where the Iron Horse was the primary hotel for our wedding block and was in walking distance to our venue. My wife and I, family and guests staying for an entire weekend of celebration. We filled our block and also rented out the outdoor Yard space for a party on Friday evening. As a luxury branded hotel, we had a very less than stellar experience. Starting with planning, staff had switched over (understandable) but no overall wedding guide was given to us at any point. Yes, for renting rooms and mandatory food/beverages we needed to have from the IH kitchen, but the little things, the things that add up, were not mentioned. It felt like they were not concerned about the experience they were making for the guest but the pennies they could squeeze from us on an already expensive weekend. “Just add it to the tab” became the unfortunate punchline. The event staff was not on site that weekend and did not let us know they wouldn’t be there. As I bride I felt like they could’ve cared less that it was an international wedding versus a last minute board meeting. During the weekend on site, there was an extreme lack of communication between management and customer facing staff. Sometimes it took us putting our foot down to get things done - my mom having to ask them to clean the outdoor area for the party or me having to set things straight with a rented room for hair and makeup at 6am on my wedding day. These aren’t the things that would have made it above and beyond, these were things that just should be done in the first place. There was no special touches they put on the weekend to make it a special stay, barely a “congratulations” from the staff. For a place that hosts events, I was truly disappointed at the lack of put-togetherness they had. A shout out to the bar staff at the Yard on Friday, they were wonderful. And the bed was very comfortable (although make sure you call early in the morning for a made bed or fresh towels!). But brides, beware. Until this hotel is under different management or has a huge turnaround, find another place to be pampered.

The Iron Horse Hotel is a true Milwaukee treasure. It perfectly blends modern industrial design with warm hospitality, featuring Cream City brick, exposed beams, fantastic Leather couches, hipster art, and bold nods to Harley-Davidson and Milwaukee’s industrial roots while maintaining an elevated, welcoming atmosphere. As a wedding photographer, I always judge a space by what it offers as background and texture for photos. In this respect, the Iron Horse is amazing. The Iron Horse is an incredible spot for brides and grooms to prepare for their wedding day. With its classic-meets-modern architecture and plenty of cool stylistic touches, the beautiful and spacious rooms are filled with natural light. They offer a mix of exposed Cream City brick and vintage-industrial charm that photographs beautifully. Every corner feels intentional and authentic - for any bride or groom looking for a space that’s both stylish and unmistakably Milwaukee, The Iron Horse delivers. Bonus: There is fabulous, unique art throughout the Hotel, making the photos pop with color and texture!

We stayed here for my husband's birthday weekend. Stayed on the top floor loft with a beautiful view of the city. Plus the decor of the room was amazing, I would love to live there! lol the loft room had beautiful wooden ceiling, bathroom had a HUGE shower! It even had a full variety of a mini bar if you chose to take some. If you choose to not take the $40 valet parking they offer, the only other option is a parking garage that charged $16 per night but you can't leave or you'll have to pay again. But all and all, definitely would come back here again to stay. We didn't experience the bar downstairs but would like to next time and play some pool near the bar. We DID eat breakfast the next morning in the library which was fantastic. I got the Bagel & Lox with a Bloody Mary and I can't wait to go back and get it again. Best breakfast I could ask for. My husband got the Iron Horse breakfast with eggs and bacon and a side of pancakes. He said he would order again, maybe not the pancakes for the price.

PSA: Buckle in, this is a long review. My husband and I got married at the Ivy House two years ago (4.16.22). We stayed at the Iron Horse after, as well as a lot of our guests after doing a block with them. Although it was on the pricier end, we felt that the location and atmosphere was worth it. And it was, two years ago. Now, I would not recommend any aspect of this hotel other than the room itself. My husband booked a room for our anniversary which fell on a Tuesday night. He requested the same room we stayed in when we got married & it was available. Yay! There was no acknowledgement of our anniversary on the phone, or even when we arrived. No gift, no coupon, not even a "happy anniversary" from the person working the front desk. Disappointing start. We had drinks and dinner in the bar. Online it shows tacos & tequila on Tuesdays, and there is a happy hour menu. We were there during happy hour and it was a Tuesday. Neither of these things were mentioned to us, and when I asked our server, she had absolutely no idea what I was talking about. She said happy hour is for the outdoor restaurant. Weird. I asked the front desk person and he said both should be available. The bartender cleared this up for us (kind of). I was under the assumption that the tacos and tequila menu was a good deal. The bartender suggested a tequila to us so we got two margaritas. They were in the smallest glasses and we found out when we got the bill that they were $17 a piece. What? We would not have ordered those... the bill was incorrect and confusing but they took some money off to make up for it. At least the cheese curds were good! Our room was gorgeous and clean. Room cleaning services walked right into our room without knocking at 7am so that was annoying. Other than that, no complaints about the room itself. The absolute worst part of this stay was the room service breakfast we ordered. It was appalling. I cannot believe they served us that food. We ordered two mimosas, biscuit and gravy, a side of bacon, and chicken and waffles. The total was $120 with tip (ouch). We were really hungry and looking forward to this since it took over an hour. The biscuit and gravy included one biscuit (if you can call it that) which was burnt. There was minimal gravy and then a bunch of scrambled eggs thrown on top. The chicken and waffles came with an over easy egg. This was really confusing. It's not mentioned on the menu, and I was not asked how I'd like the egg to be cooked. My husband hates runny eggs. Not only was this random egg splattered all over his meal, IT WASN'T FULLY COOKED. Actual egg yolk membrane was on this plate. The bacon was the only edible portion of this meal. The mimosas were good, but not for $16 a piece. I called the front desk to talk about how disgusting the food was. He credited us half of the meal. We essentially paid $60 for two mimosas and bacon. I guess giving your guests salmonella isn't worth a full refund. We will not be spending future anniversaries at the Iron Horse. This really bums me out because we loved the idea of that tradition. I'm not sure what is going on over there, but it's not worth your money. My husband and I will check out the Pfister next year and pretend that's where we stayed after our wedding.

I can't say enough good things about The Iron Horse Hotel. Stellar rooms, great atmosphere in a perfect part of town with access to everything. Service is top notch as is the quality they put in. A very rich American experience!

This hotel has great vibe and excellent patio bar. Walking distance to the Harley Davidson Museum and some great dining options!

I am posting this to help others with information for future Mother's Day Events. I was looking online and tried looking for some kind of data on the upcoming event and I tried calling Iron Horse Hotel about the ASH restaurant with no return phone calls. The Brunch was all-you-can-eat for $80 a person. The Prime Rib was good and the king crab legs also. The craving station was a bit slow and a bit later, I realized they also were servicing pork butt/ham. The overall spread was small for the price and there was no melted butter for the crab legs. Ash Restaurant needed signs on food displays and signage for guidance for in/out of the line. Also for Buffet/Brunch, there was a 20% Gratuity added to the receipt (for two guests) so add another 50 dollars to the bill (gratuity and Tax). about $200 for two. Next year for Mother's day will do a home barbecue.

This used to be in my top 5 hotels in the country, especially when I visit only for work trips. I looked forward to each stay and always told people about it. That sentiment is gone. The staff were unfriendly and unhelpful. The kicker and why I will never return is that there was a wedding party here and I was given a room on the 2nd floor overlooking the lobby. The guests returning from the wedding started trickling in at 11pm. They were enjoying partying in the lobby until 3am. I called down twice to ask that the staff move them to the bar area or out of the lobby. The staff said there was nothing they could do as it was a public space. I got absolutely no sleep. If you plan to have a large wedding party here, book those guests on the 2nd floor so they can deal with the noise from their friends, not people who are there for work. When I checked out at 4am and my disappointment with the front desk staff I didn't even get an apology. The outdoor patio bar is still amazing with wonderful bartenders. Highly recommend going here for drinks and food. It's a beautiful space.

The Iron Horse is at the top of my list for favorite hotels I've stayed at. Every single area is beautiful and uniquely designed. I stayed there for a weekend in the summer for a friends birthday. We all really enjoyed our massages and the patio in the back. And for being so close to the freeway, we didn't hear traffic at all! A plus for those with dogs: The hotel is dog friendly and will even write their name on a little board by the front desk so everyone knows the cuties who are visiting! I will be back! :)

Came here for a work trip. Was pleasantly surprised at how incredibly cool the hotel is. The front staff doing valet service were ALWAYS friendly and ALWAYS opened the doors, always said thank you. The staff itself was amazing. The room was great although the walls are thin if you have 'noisy' neighbors. . The amenities and everything was absolutely amazing as well. Overall a wonderful experience EZCEPT, I had told them on day 1 I needed a late checkout and I'll pay the fee since I had a late flight. But I guess I stayed too late? Wasn't sure because no time was given to me to leave. Guest services dude came to my room and said I need to start leaving I said sure give me some time I'll just change and he got this crazy look in his eye and just repeated 'you need to get going now' chill out buddy.... Just wanted to change lol. Perhaps he was under the impression I was trying to milk my stay and stay the whole day to which I'd say don't make assumptions and don't plan things poorly on your behalf without communicating with your guests. But I'll let it slide because other than his momentary twitch he was cool. Definitely recommend staying here if you come to Milwaukee. It's close to a lot of cool places too.

The issue is regarding they're advertisement of military and first responders rates. Their website provides very little clarification as to what the qualifications for military would be if it's only active duty or if veterans also are eligible for the particular rate. In addition they have a first responders rate which doesn't clarify if it is restricted to local police, local EMT, local firefighters or if it's also extended to federal police, Federal agencies and things of that nature. When I called the booking number and asked for follow-up they were very adamant that it would be across the board anyone who's in a public service capacity would qualify as well as anyone who is military active or veteran would qualify but they advise me to contact the general manager for clarification. Contacted general manager asked the same line of questioning and was told no to veterans and you had to be a local police local firefighter local EMT to qualify for the rate and you had to be attending their hotel for a work-related event. I think they need to remove this offer bc its misleading or perhaps re-examine who they are identifying as military and first responders and provide better clarification in their advertisement because we recommended this hotel to a plethora of other veterans and other federal law enforcement who couldn't consider it whatsoever.

Have enjoyed so many fun events at The Iron Horse, they have good cocktails and an amazing charcuterie board

10/10 I love this hotel, I only stayed because I lived this mission statement of the hotel, not only that but the staff definitely held up there end of day.

I loved my stay here so much! The front desk was friendly but nothing compares to how nice the doorman was. He was committed to us loving our stay and constantly provided us information to help us on our adventures. The food in the bar was great, especially the cheese curds. Hotel is very clean and the room was large. In the room, the windows are a bit smaller than you're used to at other hotels. Bathroom is nice and large with a waterfall shower and double sinks. Not sure if this was just our room but we could not access Netflix on the TV so we watched a lot of undercover boss!

Not motorcycle friendly as described. Also no free parking as described. Came in with a truck and trailer(with motorcycle) and there was no parking except Valet that costs us $160.00 for our two day stay there. The hotel is nice and the rooms are beautiful, but way over priced.

We spend three days in Milwaukee and loved the hotel and the bar/restaurant. The décor is very nice. Great location and neighborhood

I was in town for Mama Tried.. for the weekend. Wanted to have a good time. Went to dinner to a James Beard Award Winning Restaurant and loved it. Went to the Mama Tried after party at the Iron Horse, place was packed.. went inside for a drink.. ordered a Whiskey Sour.. cost me $35 for a drink.. my entree didn't cost me that much for Roasted Rabbit. Will never return. If i could give Iron Horse zero stars i would.

Avoid staying at the Iron Horse at all costs. I made a mistake on my booking dates, and instead of making things right, Camille, the rude staff member who took my call, decided to make me pay for the wrong night instead of re-booking me and making the exact same about of money for the night I was actually going to be in town. She also refused to let me speak to the manager and hung up on me. All it takes in this world is a little kindness, and the Iron Horse staff showed a complete lack of respect and empathy in this situation. The funny thing? I made the same mistake on the dates with a few other bookings this week, and the other hotels were immediately kind and fixed the situation for me with no hassle or shade. Do yourself a favor and find a nice place to stay, just not the Iron Horse.

Would not stay again. We received a very generous gift certificate for the Iron Horse as a wedding gift. We ride a Harley and frequently ride to Milwaukee for lunch or an event as it is a nice drive from our residence. We originally wanted to ride the bike up in July or August and stay overnight, maybe go to a Brewers game. Well, Friday and Saturday stays during "event" weekends in the summer, like SummerFest, which is every weekend, the room rates are over $500. Yes. Five. Hundred. Dollars. For one night. We are NOT $500 a night hotel people. Instead we got tickets for a Brewers Cubs game on April 30th and it was too cold and rainy to ride the bike. So we drove. Disappointing when the hotel especially caters to bikers. Our premium king loft room was a bargain $400 including taxes. I started writing an epic dissertation review and realized I could sum it up pretty briefly. For that kind of room rate, we expected Ritz Carlton level service. They didn't/couldn't provide it. They muffed the check in (couldn't find our reservation even when I provided the confirmation number), took an uncomfortable amount of time checking us out using the gift card, the shuttle to the ball game broke down and we had to constantly ask for things that should've been already provided- more coffee, a spoon, more water, salt and pepper, a napkin and several times those things never came even after we asked. I'm not sure if the hotel management recently changed or the staff needs more extensive training but the service was just so disappointing. A comparable room for the same night at The Pfister would have been $260, probably $300 with tax and I know the service would've been top notch.

500 a night gets you this view Room not cleaned in 2 days I tracked down cleaning lady for new towels First 5 times were great memories Last 2 were exact opposite so we are throwing in the towel and will now explore another location for our stays every few months - don't know what happened here - thought it was our place for life !!!!

Excellent, unique hotel! Friendly staff. Large rooms and bathrooms. Beautifully decorated. Great restaurant, great bar. Can't say enough positive things about this place! 150% recommend.

It's the best hotel experience I've had in a long time. The staff are friendly and available for questions about the area. The details of the design are perfection. View from our corner suite was breathtaking. Beds and pillows are so comfy. Shower is so good. We enjoyed a late night pizza in the lobby playing card games. The place just lends itself to exploring and hanging around. We thought we would be shunned for driving our Tesla to the classy motorcycle hotel and found a charger waiting for us to juice up. There's something to be said about a privately owned hotel experience that's not to be missed. Can't wait to return next time we find ourselves in Milwaukee.

Nice boutique hotel in a really old building. But everything is modern and up to date. We had a really nice room with a huge window in the bathroom. Lots of light for getting ready. The room itself was a good size and clean. The bed was comfortable. We were tucked away in a corner and it was very quiet. Would stay here again.

Beautiful boutique hotel with lovely view of Milwaukee. From the fireplace in the library to the room itself, it was warm and inviting. Such charm! The details were carefully thought out. We only had a few interactions with the staff, and all were so friendly. I would certainly stay here again. Fur parents would appreciate the welcome sign and treats.

Brunch overpriced and overrated. So disappointed. Shrimp was rubbery, not deveined and ick. Omelet ok but why ask what you want in it when you barely get any ingredients? Muffin and coffee were good. Fiend liked the beef. No statement about adding 20% gratuity just added to the bill. Kind of insulting I'm an over tipper, but if enough people stiff the staff you take the necessary steps. Not worth the $$

Great place for a wedding party! There's a restaurant and a few bars, meeting spaces for the groomsmen and a conveniently located pool table. The decor is okay but the industrial interior design is flawless. The only thing I didn't like was the giant woman on the wall of my room watching my every move. The staff was very accommodating and some of them appeared to be working from morning to night. I literally didn't see them leave. Solid commitment while keeping a great attitude and a smile on their face.

My company hosted a 2 day training at The Iron Horse Hotel. The room we did the training was set up on time, and was well maintained throughout the day with refreshments and ice. They even were quickly responsive when we need the temp in the room adjusted. We really enjoyed the whole staff and they instantly met all of our needs and wants. Really cool decor throughout the hotel and food was freshly prepared and great service.

We met some friends from Ohio in our hometown of Milwaukee and decided to meet and stay at the Iron Horse Hotel. The Iron Horse is an upscale, dog friendly, motorcycle friendly hotel that pays homage to Milwaukee's Harley Davidson motorcycles in theme and decor (and they offer free parking just outside the front doors if you arrive on your bike). We came by car but that's okay too -- you can pay for valet parking, or use a nearby ramp, or park on the street (but be sure to double check local regulations). The Iron Horse Hotel is in an old, multi-story factory building in a regentrified part of town. It has been extensively renovated (it looks and feels like new construction) while preserving original components such as high ceilings and structural timbers that date back nearly a hundred years. Our room was tastefully decorated and impeccably clean. The bed was comfortable and I slept well. The WiFi was fast and free. On the afternoon we arrived we enjoyed cocktails and hour of conversation at their outdoor patio bar. My martini was properly mixed and chilled and the price was fair. The next morning we had breakfast at their restaurant. My biscuits and sausage gravy were satisfactory and quite filling (without adding optional eggs). My wife ordered oatmeal and asked that they hold the sweet topping-- which they gladly did -- and she was soon fueled up and ready for the day. While our breakfast was not particularly outstanding, it was much better than what you would find at a typical midwestern breakfast joint. All in all I enjoyed staying at the Iron Horse Hotel and hope to stay there again.

Run for your life! This has been the most unbelievable booking I've ever tried to make. Everything finally made sense when on the sixth phone call to find out why I hadn't received a confirmation email yet. I was told computers were down again, and no credit card number was needed for the booking, very interesting. I called back the third time and spoke to someone at the front desk who quoted me a price $400 higher than my confirmation price. I was told by a so-called manager that on top of my taxes and fees there was also a occupancy tax. I could tell as I questioned the raising ever changing totals they were getting more frustrated with me. When I had come to the end of my rope, with the ever changing total price, I simply asked, can you give me a grand total with the room charge, tax and the occupancy tax? I was told they could not give me a total until I was standing in the lobby. This just comes across to me as very, very bad business. It's nothing shy of a scam to me as they can make up and charge you for any so-called taxes and fees that they want to. When you get there,they've got you. The woman I spoke with, really seemed to know how to answer all the questions extremely vaguely, and after a 2 1/2 hour total time invested on hold and getting nowhere and half a dozen phone calls it was perfectly clear to me that we were being scammed. Do yourself a huge favor, find a reputable hotel and book it through one of the legitimate traveling sites such as Travelocity or Expedia. It is crystal clear now why they won't let you pay in advance. You have been warned, the Iron Horse Inn is not reputable.

The bare minimum for a hotel is to make you feel safe. And from the moment I walked into the hotel, I felt as uneasy as I've felt in any business during the pandemic. While waiting in the lobby for them to find my reservation, I saw no masks. Worse, the employees seemed to be openly flaunting their lack of protocols, with zero distancing and loud conversations amongst themselves. Kind of funny that their website makes a big point about their enhanced Covid protocols. But if you actually read it, all they really say is that employees are washing their hands now.

My two daughters, mom, and I were visiting Milwaukee for a family event and stayed at The Iron Horse Hotel a couple of weeks ago. We checked into the hotel at 9:30 pm on Friday night. After checking into our room, my daughter and I headed to the bar to order a pizza. When we tried to charge the pizza to our room, the bartender said we had the incorrect room number to charge the pizza. We checked back with the front desk and she also had no record of us in that room (even though she had checked us in 30 minutes earlier). After about 15 minutes, she figured out that there was a computer error and told us she would handle it and all was fine. I had an uneasy feeling that they might put someone else in our room so I made sure to secure the door with the security bar. At 12:30 am, my daughter and I were in bed talking and my mom and younger daughter were asleep. All of the lights were out. Suddenly, someone tried to open the door of our room several times. I jumped up to confront them thinking they were other hotel guests who were also given our room but after opening the door realized it was an employee of the hotel who I recognized from the bar and another female employee. She apologized and told me she was checking the key to see if it worked because I had difficulty getting into the room earlier (not the case). At that point, we were all awake and disturbed that, had we not had the bar on the door, people would have entered our room in the middle of the night. They didn't knock or call to see if we were there before entering. I went to the front desk the following morning to talk to someone but the employee there gave no reaction/explanation. There were no managers on duty at the time so I called when we got home and was given their email addresses. I sent them details of what happened and got no response. I followed up again asking for confirmation that my email reached them, and nothing. Overall, this hotel was very nice. Had a good vibe, rooms were big and comfortable. But I have never had an experience like this.

Crafted cocktails and great food. Little bit on the pricey side, but totally worth it. If you are looking for a place to stay after a night out or somewhere to catch up with friends, this is a Milwaukee destination!

I definitely enjoyed the aesthetics of the hotel. The bar was sufficient, though we did not try the restaurant because of a wedding party. However, the front desk double booked our room (or rather - told one party the wrong room number). So, just as we went down to nap, a couple attempted multiple times to get into our locked room (through no fault of their own) with their keys. The front desk reaffirmed to the couple, incorrectly, that that was the correct room. I accompanied the couple to the front desk and there was an implication that my party should switch to another room - even though we were already settled in the room assigned to us, with working keys and all. I pushed back against that poorly thought out suggestion. The couple was understanding and apologetic (which really wasn't necessary, because it wasn't their fault) - and while the front desk staff was pleasant enough, there really wasn't any effort to remedy the fact that they twice sent that couple to our room. For the remainder of the trip, I was genuinely concerned that someone else may, through the fault of the hotel, have access to our room - and plainly, nothing was really done to assuage that fear. I would have considered staying again for a future visit to Milwaukee, but there are other options I'd rather seek out due to management/lack of accountability.

Gorgeous industrial loft chic, dog friendly hotel in a very walkable part of downtown Milwaukee. Rooms have high ceilings, exposed ductwork, brick walls and super modern bathrooms. Decor also has a humorous touch here & there, including the room keys. Although they're very dog friendly, the hotel is spotless and exceptionally well tended. If you enjoy spoiling your dog, they totally deserve a trip to this hotel! The concierge brings a dog bed and an awesome treat bag just for your pooch to your room. The public areas in the lobby & bar are also dog friendly, as well as the outdoor dining patio at the casual restaurant. We ordered dinner in the lobby one rainy evening and ate there with the doggy at one of the table areas. The prices for room service and food at the casual restaurant are very fair and comparable to what a typical restaurant would charge. There is also a more upscale, fine dining option on the lobby level. There's a large wine fridge in the rooms and bottles of wine & beer for purchase, or you can BYOB. There is a brewery and a distillery right across the street. The Harley Davidson Museum is a short walk over the bridge. We also walked to Summerfest in about 20 minutes from the hotel (shuttles abound for this, too). A terrific hotel and I highly recommend with or without your dog!

Five star reviews for a hotel are, in my mind, hard to come by. There's usually something that detracts- slow checkin, room service debris in the hallway, loud AC, thin walls... we've all been there. I couldn't find a single thing about The Iron Horse that would say this is anything but 5 stars! It's an awesome place! From the friendly greeting by the valets, to the speedy checkin, the beautiful lobby, to the spectacular loft style, exposed brick room, and complementary Colectivo coffee in the lobby, this place has it all. The location is great and walkable to most everything including Mob Craft brewery and Great Lakes Distillery across the street, the Harley-Davidson Museum (10 minutes) and several bars and restaurants. We even walked to the lakefront for Summerfest from here. The staff was engaging, the bed super comfy, the bathroom was huge and very well done, the food is very good, the outdoor space is huge, and there's a great bar off the lobby. If that's not enough, they are the most dog friendly/accommodating hotel I've ever seen. From having a welcome sign out with your dog's name at the front desk to bringing a dog bed and a bag of treats and toys to your room to letting your dogs just chill with you throughout the hotel, this is the place to come if you have a pet. Love this place!

Great boutique hotel seconds away from the Harley Davidson Museum. Staff was very friendly and the hotel interior design is wonderfully unique. My rooms was spacious and had great amenities algo with a huge mural painted by a local artist that really made the room feel personal. Will definitely be back.

The hotel has a cool, masculine vibe. The rooms are spacious and nice. The AC in our room kept turning off in the middle of the night and it got hot. Engineering came up and said there was nothing they could do. We were also put in a room that overlooks the front entrance. The weekend we were there the hotel hosted a Kentucky Derby party directly outside our room. It was loud. The crowd that this party drew was not my kind of people. One couple stood blocking the main door smoking, almost burnt me and the the man gave me guff about being offended. I guess when I stay at a nice hotel I would hope to not have to endure people that are wasted, and rude. It ruined my stay.

I stayed at the Iron Horse for a couple of nights for business travel and enjoyed my stay very much. Nice/ unique atmosphere, friendly and helpful staff, the room was clean and nicely decorated. I ate dinner both nights in the bar downstairs- special mention to bartender Lance, very personable and makes a great cocktail.

This is a review of ASH, at the Iron Horse restaurant, as it does not have its own Yelp listing at this time. - - - We had 3 diners. 2 had Scallops, 1 had Flat Iron Steak. I can summarize easily ... Absolutely great flavor, good presentation, perfectly prepared! This far surpasses any typical hotel restaurant, BUT like many/most hotel restaurants (Kimpton, Hilton, Marriott), the "value" is not my "local" willingness to spend $200, as we did that night ... when Milw is filled with great restaurants for which I would get better value for the dollar. I think the 3-scallop presentation on a big plate, for $30.00 says it all for this midwestern boy. Had there been 5, maybe 4,or included a side, it would be a 5-star and I'd return many times.

This will be a mixed review. The hotel itself is lovely, a really fun place to stay and the rooms are gorgeous! The people checking us in were decent, nothing over the top but pleasant enough. We decided to stop down and have a drink at the bar and order a pizza. I have rarely encountered such rude waitstaff, aside from one young lady who was new to the bartending game but the rest of the staff...awful. When we ordered drinks they just stood there after we placed our orders and played on their phones in front of us before making our drinks. When we received our pizza, I took a bite and said holy smokes that's hot ( as it should be) the bartender said " well yeah it just came out of the oven so obviously". We asked if we could get a box to take the pizza back to our room and when we got upstairs there was a fake finger nail square in the middle of the pizza that hadn't been there down at the bar. Disgusting! So... lovely hotel and horrendous bar staff, incredibly rude and obviously need a little more on their plates to do than leave remnants of their manicures in the pizza!

Loved everything about this hotel. We had the most perfect stay. We arrived before check in and our room was ready for us. We received complementary drinks upon checking in. The drink was good and it was a very nice touch. Our room was big, rain shower was great, bed was comfy and staff was friendly. We had pre dinner drinks and appetizers at the bar and we enjoyed that very much. Will definitely stay here again.

Beautiful hotel in downtown Milwaukee. Some of the friendliest hotel staff I've ever encountered. It's a gorgeous industrial chic hotel with generously sized rooms. The decor is industrial loft with touches of modern and western vibe. My room was super comfortable and quiet; the bed was heavenly! The bar and restaurant are both very appealing and serve tasty food! Good cheese curds, brat plate, steak entree with smashed potatoes, homemade chips and onion dip in the bar - great omelettes in the "formal" restaurant for breakfast. The food was top notch. Both nights I was there, the bar was hopping. I saw that they are very dog friendly which is awesome. I was there for work but I would go back for fun any time.

Have stayed here twice for a minimum of 3 nights each and always enjoy the stay here. Great decor, pet friendly, and always a happening scene. Plus the staff is friendly and chatty. I always feel like I am getting good recommendations from pals which I appreciate it. The in room menu should be updated, and perhaps there are nights I wish it wasn't so busy but they're a hotel and they need to create a scene! Also love Milwaukee Boot Co being located in the hotel. Won't stay anywhere else in Milwaukee. Love this location, vibe and scene! Don't change!

The Iron Horse Hotel is a very cool hotel. It seems too cool for Milwaukee in many ways. The lobby and the rooms are extremely sophisticated and the decor is very clever. I got a beautiful brick-walled room that also had a very cool mural on the wall. Everything is ultra high end. The guests almost seem like they just booked a room on some online site and kinda don't get how cool the hotel is. There seemed to be a lot of people going to conventions. The bar looks great but again, the crowd is not exactly cool... at least not yet. And I got a Manhattan hilariously served in a water glass. I guess Martini glasses aren't masculine enough for Milwaukee? Ah, the midwest. They are opening a really cool, wood fired restaurant in the hotel very soon so hopefully that will bring in a cooler crowd. Anyway, the hotel is amazing so definitely stay here! I'm just pointing out a few things...

Love this place. Their patio in summer is a dream. I think it's the best hidden gem of a patio in Milwaukee. We also stayed here on our wedding night a few years ago and their rooms are incredible. Wowza. This place is great for anything and everything! A Milwaukee staple. The Iron Horse is more on the pricey side but the quality is top notch, worth every penny...especially for a special occasion.

Old restored building. Very well appointed. Great lobby. Great people watching. Big restaurant and bar. The rooms are very nice and well appointed as well. The biggest problem here is the noise. The rooms on the back side of the hotel are located next to a set of active railroad tracks. Right next to them. The noise is so bad that it will wake you from a sound sleep. The location of the hotel is very good. A beautiful view of downtown from the rooms in the back. Located in the Third Ward there are a lot of restaurants to choose from. The restaurant in the hotel (Ash) is very creative. Staff is very friendly. One small issue with this stay was that they provide Kcups in the rooms. But they ran out of them during this trip.... they were waiting for a delivery the following week. Go to Costco!!! For the price of the rooms I don't know if I would stay here again tbh.

Awesome dog-friendly hotel with excellent service. Can't beat the food, loft-type hotel rooms, and proximity to Third Ward, downtown, Marquette University, and the Harley-Davidson Museum. Iron Horse gave us the 5-star treatment for our company weekend getaway. On Friday, we reserved the Yard (back patio, which has a capacity for 400!) and had delicious bean burgers, chicken, brats, Mac and cheese, corn bread, and tasty sweets. The patio is secluded and cozy with fire pits and bulb lighting that illuminate the space. A live performer serenaded us with country cover songs on her guitar. What a perfect way to begin the weekend. We enjoyed every meal in the main floor restaurant Branded. Brunch is legit, with dishes ranging in price from $10 to $17. The vibe is so cool and there's a ton of preserved artifacts and pieces of history. You don't have to be a motorcyclist to appreciate the "moto chic" decor! Would love to catch Soul Sessions Brunch on Sundays from 10:00am-2:00pm. On Saturday, we had a late night party in the Library, which has cool couches, a fireplace, video game consoles, and of course books. Thanks to the staff for feeding us and bartending until 2:00am. We closed the weekend with breakfast on the basement level. The service was great all around. The housekeeping manager checked on us with a handwritten note and macaroons- little things that make a big difference. Highly recommend for a wedding venue or no traditional company outing.

HUGE SHOUTOUT TO SHAY AT THE IRON HORSE!! I already love The Iron Horse, but Shay and Steven made my day even better. Also, a big "thank you" to the valet service for helping me carry my baggage and holding the doors for me! They helped accommodate me on extremely short notice - a 45 minute notice to be exact. They were kind, fun, funny, and helpful. Their service and kindness is so appreciated and made what could've been a terrible, frustrating day turn into a day I could have FUN! Not only is the decor here absolutely beautiful, rustic, vintage, and artsy, but their service is top-notch. I highly recommend The Iron Horse. They offer assistance without asking for anything in return and they made my day...actually my whole week!! I will definitely be back for dinners, cocktails, and to stay overnight! Thank you so much, Shay!!

**** RECOMMEND **** PROS: - Friendly service - Rustic/relaxed décor - Cozy atmosphere - Branded bar/restaurant has good cheese curds - YOU CAN BRING YOUR DOG!!! - Close to fantastic restaurants (i.e., Toast, Camino - see reviews) - 12pm checkout (for us lazy folk) - Makeup mirror attached to bathroom wall pulls out so you can see close up - Raindrop showerhead - Keurig coffee machine in rooms - Gigantic bath towels - Bath robe (although, we only got 1??) CONS: - No fan in bathroom?? - No hand towel hook by bathroom sink?? - Lights in bathroom are too dim - hard to apply makeup - Only one bath robe in a room for 2?? - Some sort of scum smeared on the bed's leather headboard Husband and spent one night at Iron Horse, and loved it. We will for sure be back. Hopefully we'll have a dog by then, so we can bring it along!

Very disappointed. Well it is warm weather season in Milwaukee and one destination that is usually "a must" is the patio at Iron Horse Hotel. Great energy, nice vibe and great food/drinks .... not this year! We did an annual stop this past weekend and could not have been more disappointed. Beautiful 75 degree day and no vibe (which is fine we can make our own) but the experience with the FOOD and SERVICE was very disappointing ... we started our experience ordering appetizers we ordered cheese curds, calamari, and charcuterie board. The first to arrive were the cheese curds (which did not disappointment) and the calamari which was awful it was cold and chewy so we sent it back and wow I believe they just deep fried the same batch and brought it back to our table .... again awful so back it went!!!!! We then ordered food which was mildly fine but as you can see I have not mentioned the charcuterie board because it never came ....really!!!! We get our food and still not the charcuterie appetizer so we decided to cancel as is was ordered as an appetizer not dessert ... but thank goodness I actually looked at the charges since they still had charged for unreceived charcuterie board (and it is not inexpensive but any means) ... off it went! Hopefully your experience is better and watch your bill. Destination list may be altered in future.

Best outdoor patio in the city when they are open! Also believe that they have the best cheese curds in the city and we have tried 20+ varieties since moving here last year.

My primary objective when staying at a hotel is to get some sleep and peace and quiet. It is absolutely impossible when there are 100 or so motorcycles in the parking lot doing burnouts incessantly. If you don't mind the noise, just wait for the acrid burnt rubber (toxic, I would guess) to waft through the ventilation system. Carcinogens! If you get sick of listening to the motorcycles rev their engines for hours, don't be concerned, super loud music is certain to follow! I travel for a living. I have averaged staying in a hotel room about 150 nights per year over the last 30 years. I feel like I have a pretty good grasp of the hotel game. I hope that all of the bikers are spending copious amounts of money at the bar (think about that) and the restaurant. I know that 22 of the 24 in our group are pretty upset about all of the noise. Having this much noise is asinine. Was there not a 9 year old hockey tournament in town that the Iron Horse could be the official hotel? The noise is deafening. I couldn't even talk on the phone as it drowned out my conversation. Besides the noise (tough to overlook) the hotel is in good shape. I enjoy having a jacuzzi tub in my room. The bed is small. TV is fine. Internet is fine. When the initial impression is that I won't have any quiet in my room, the rest goes poorly. I have to wake up at 4:30 AM tomorrow for work. I sure would love to actually sleep for a few hours! We won't be returning.