The Ivy Hotel at Condado

Location 10/10 Wifi 0/10. Never worked. Once. Functionality of room 3/10. No storage or place to put your belongings. No bedside dressers. Only one plug. No fridge. No microwave. The sliding bathroom door didn’t work and always popped open. We were given the handicapped room, which was fine but because there was no “lip” in the shower so water ran out into the bathroom when you showered. The handicap room also included an outdoor soaking tub, strange for handicap but beautiful. We never got to use it because it was very dirty and under a tree that dropped leaves constantly. We asked for our room to be cleaned at least 5 times to which they assured us it would be. The room was only cleaned on the last 2 of our 5 nights. Eventually we had to put 3/4 days of towels piled up out in the hallway. Towels/ washcloths/ beach towels are not always available. And we had to go and ask for them on our own constantly. Ice also was not available very often. I’ll definitely be back to San Juan but not Ivy. The price was decent but I’m sure you could pay a little more for a more quality stay.

We booked the double queen room, stayed for 3 nights it was a very spacious room, very clean and smelled good, the bathroom was nice, they cleaned the room everyday and gave us new towels everyday. The receptionist staff is very nice and accommodating, they have beverages for purchase in the lobby. Has a nice pool with a shower and bathroom downstairs. However there is no parking here. I would recommend to stay here because it is walking distance to many restaurants, souvenir shops, Walgreens and the beach.

I would definitely book again! The hotel looks exactly like the photos they posted. The front desk receptionists were very nice, Christopher Torres was very helpful! He answered questions, gave us suggestions on some places we should visit and he assured us Condado was a safe and secure area to walk around. House keeping don’t organize the rooms or change bedsheets but they do restock on towels and toiletries. The only downside is they don’t have microwaves in the rooms, only a mini fridge which was no use because we could not reheat our leftovers. We found out until the last day that they do have a microwave at the front though. I loved my stay here and I have nothing but good things to say about this place! Book it.

Location is perfect Our room was beautiful and clean. Simple room with simple amenities (bathroom was my favorite) ALL the staff was awesome for the 6 nights we stayed. Miguel was exceptional. Only thing I would have love to know before booking was that there is no parking for the hotel. We spent an additional $30 a night for parking also. And as a handicap person that would have been great to know.

Beautiful Hotel. Friendly, kind and sufficient staff that I look forward to seeing on my next visit. Hotel is clean and perfectly maintained. It also smells so good. The pool area is gorgeous and picturesque. 5 minute walk to lots of restaurants and Condado Beach. A big thank to Alexander for taking great care of us. See you soon.

Zadiel ( I think I spelt it wrong) and Miguel are two of the most accommodating receptionist I have encountered. They were so welcoming and helpful with any and all questions. The hotel is a perfect location for several restaurants and from Santurce. 100% recommend this place!

Pros: not corporate...great location one block from beach...large, quiet room. Check in was easy, fast and allowed us to do so several hours early. Cons: Almost no housekeeping for us! We stayed 8 nights and although our clean the room sign was visible outside our room every day, our room was only cleaned 1 time! Dirty towels got stacked up on floor (see photo) and I had to ask for clean towels every day (and toilet paper eventually too). Trash backed up. I asked for a broom to at least sweep the sand in the room myself...was not provided with one (in fact each time I went to the desk to ask they took my room number for some reason...but nothing ever happened). Spoke to 2 different people at the front desk about getting the room cleaned on 2 separate occasions with nothing happening. We saw a cleaning person cleaning the room across from us and assumed we would be next...so we grabbed our things and left quickly...unfortunately no one cleaned the room. Kind of unacceptable and eventually unsanitary...as one of the front counter people said to me it should have been cleaned everyday. If you read the reviews from the last month or 2 the service is going downhill. I'd recommend another hotel in the same area Hotel location etc excellent...hotel service poor.

Had we known then what I know now we would've stayed somewhere else...Not sure where to start, we didn't get the room we made reservations for, very misleading. The sliding door for bathroom wouldn't close, bathroom was dirty hair everywhere, obvious the shower had not been wiped down. No hair dryer in room had to borrow from front desk. They were out of coffee for the room. Beds were very uncomfortable, linens cheap and stained, hair on the sheets, gross. Dirt bikes racing around the neighborhood late night. Only plus great location and curb appeal. Be prepared to pay $25+ for parking a block away. We parked above the CVS the first night was $60.