Stephanie M
Google
Beautiful venue, the worst service and food we have ever eaten in Oxford. No one came over to serve us, we had to get up to get our own menus, the coffee was cold and the order was wrong (they only brought 1 burger instead of 2). However, thank goodness as it was inedible.
We split it in half and couldn’t eat it, it was like pink mush. It came without the onions, we had ask for them and when they finally came they were horrible (sweet as though from a jar) there was a colourless slice of tomato and a pathetic slither of lettuce and no burger sauce either. I had to ask for that also. Despite the patty being awful anyway the entire thing just seemed very lazy. Frustrating feeling like you have to get up and ask for every single thing, we may as well have cooked ourselves.
My sons chicken burger consisted of a slice of roast chicken folded in two pieces of toast cut around like a circle - weird. He didn’t eat his either. All in all we ate between us the two portions of chips which were quite nice. The manager was nice about it and did partially refund us however we regretted going and left hungry.
It’s such a shame as the space was beautiful and we were hoping to enjoy it. However, despite appearances, this place misses the mark and was a huge disappointment