The Jamaica Pegasus Hotel

The pool and bar areas were well maintained and the food options were reasonably priced and varied. Laundry was well done and the service in restaurants was pleasant. Public spaces and facilities were spotless, staff were polite. |Our room on floor 10 however was very disappointing. It contained two small double beds which had creaking frames. One net curtain was hanging off. The sliding door to bathroom didn’t close properly. There was a chunk of wood out of the bathroom door and the vanity mirror was unstable. The main mirror in bathroom had worn silvering at the back. The ironing board was old and hard to open/close. The carpet needed replacing. The air con was thankfully good and there was plenty of storage space.|We were blessed with the most wonderful room attendant, Grinolene Brown, who went above and beyond to ensure she made the very best of our rather second rate room. She serviced the whole space quickly and efficiently and was so happy in her attitude to work.

My friends and I went to the grill by the pool just to be nostalgic and have a meal and we had the most amazing service from Janielle. Best believe she was the most awesome person and was so patient with us. Very friendly and polite. Service from her was second to none.

Excellent property. Had an issue with my room and they fixed it promptly. Custer service was amazing. The pool, pool bar, and restaurant are really good. The rooms are updated and spacious. The breakfast buffet is excellent. Great hotel and a great stay.

The overall stay was really pleasant. One of the best part was Richard B’s excellent customer service. His energy, attentiveness and eagerness to provide a great experience was refreshing. He was very accommodating to my toddler’s picky eating habits and went the extra mile to make sure he had what his appetite desired even if it was not currently on the menu. I truly appreciated that.

The Jamaica Pegasus Hotel offers an upmarket experience with standout customer service and amenities, which made for a generally pleasant stay. However, ordering room service via the QR code menu was disappointing—many items listed were not available, requiring me to instead select from the restaurant menu, which detracted from the convenience expected. Additionally, the mattress in my room was unusually hard and stiff compared to other hotels in the area, impacting sleep quality. These issues aside, staff attentiveness, cleanliness, were excellent, making it a solid choice for business or leisure, with room for improvement in certain guest comfort areas.

My husband and I recently spent a week at the Pegasus, and we were very impressed with the quality of service. The friendliness of the staff, even the guests staying at the hotel… it was like being around family.|We had the pleasure of having breakfast every morning. The food was delicious! |Richard, who was our attendant at breakfast each morning, was outstanding!!||We are already making plans to visit soon.

Lovely hotel, services and ambiance are excellent. The breakfast buffet is filled with variety whether Jamsican or American taste... it will satisfy your palates. Services is efficient and very accommodating.

I have been staying at the Pegasus hotel in Kingston for the past years and I always enjoyed my stay there that why I keep going back every year. On August 1-3 2025 I check-in and they gave me a room for the disable. I went and changed it and they gave me a next room this room has an odor like a cesspool anytime I used the bathroom. I was too embarrassed to complain again until I was leaving. I made sure that I made a formal complaint to the front desk for them to do something about it, but it was my worst stay in Pegasus very discussing, and disappointed for my birthday vacation. My daughter didn’t return back to the hotel after one night so I was alone.