The Jamaica Pegasus Hotel

AN UNFORGETTABLE JAMAICAN BIRTHDAY/HOLIDAY|To celebrate a milestone birthday, I decided to spend it in Kingston, Jamaica, at the Jamaica Pegasus hotel, and, after my one-week stay, I just wanted it to be my forever home-away-from-home. It was totally relaxing and complete. Despite the recent passing of Hurricane Melissa on the island, this hotel gave me a 10-star rating stay. Five stars would not have done justice to what I experienced from check-in to check- out. ||The staff at the front desk (especially Patrice) were consistently professional, Passionate about service, and personable. This was ongoing throughout my stay. This was undoubtedly the best I have ever experienced in Jamaica. The restaurant staff were the most accommodating for breakfast or dinner. The cuisine, each one a work of art, made you feel guilty for disturbing the well-appointed meal. And, of course, the taste of each meal rivalled restaurants and cuisines that I have experienced internationally.||This hotel captures the essence of the special Jamaican brand: warm and welcoming hospitality. For my special Birthday dinner, it was obvious that Executive Chef Mark Cole directed the presentation. The appetizers, entrees, and desserts were unforgettable. The staff is genuinely kind. Every interaction was exceptional: friendly, attentive, and personal.||If you want to be truly pampered and entertained, it’s got to be the Jamaica Pegasus hotel. The property itself is lovely—clean, well-maintained, and thoughtfully designed to blend comfort with island charm. It is situated immediately across from Emancipation Park, which in itself is an unforgettable destination.||Let me pause here to mention the handsome and personable General Manager Brian Sang, who took time out of his tremendously busy schedule to greet several of the guests and to ensure their comfort. Need I say, next year or before, I will be back for this special dose of exquisite pampering that the Jamaica Pegasus Hotel offers.|Jennifer M. Nunes

We have never stayed anywhere with service levels as bad as at the Pegasus. Whilst we had a few good experiences with some individual staff members at reception and at the pool bar, on the whole the staff were disinterested at best. We were generally made to feel as if they were doing us a favour by even acknowledging our presence. On Christmas Day, our lunch order by the pool took 2 hours to arrive - this was after chasing it up. The next day was improved but it still took 1 hour 15 mins. Pool area good. Overall a very disappointing stay.

I had a great experience at Pegasus when I stayed there in October. I met many amazing people, but the one who stood out the most was Ackeem. He has an incredible personality and truly made my stay feel like I was visiting longtime friends.

Disturbing and Deeply Disappointing Experience I am writing this review with deep disappointment after what should have been a relaxing stay at Pegasus Hotel Jamaica with my two young children (ages 2 and 3). Instead, our experience was nothing short of distressing. From the moment we arrived, the staff’s attitude was shockingly rude, dismissive, and unprofessional. Even worse, I felt that we were treated differently and discriminated against, which left me humiliated and uncomfortable throughout our stay. No guest — especially a mother traveling with small children — should ever feel unwelcome or disrespected in this way. To add insult to injury, I was charged for a private suite but was placed in a standard double room. When I questioned this, I was told that the suites didn’t have sofa beds — yet online, the hotel’s own booking system clearly shows this as an available feature. This is deceptive, dishonest, and unacceptable. I expected honesty, professionalism, and compassion from a hotel of this reputation. Instead, I encountered rude service, misleading information, and discriminatory behaviour. I am calling on Pegasus Hotel management and the CEO to take immediate action. Guests deserve fairness, respect, and transparency — not excuses and falsehoods. Until this situation is addressed, I cannot recommend Pegasus Hotel Jamaica to anyone seeking a comfortable or respectful stay.

I am concern about the lack of customer service as it pertains to the quality of the food. Breakfast is done with little to no thoughts about why people stay at the hotel. Certain products are cook on specific dates. For instance , boil dumplings. Calaloo. I am disappointed that I had to pay up charge in order to get an authentic Jamaican meal. Do better.

I am writing to formally express my disappointment with the level of customer service I received during my recent stay at The Jamaica Pegasus Hotel from Thursday, October 30, 2025, to Saturday , November 1, 2025. Upon my arrival, my first interaction was with a frontline receptionist named Shuwna. Unfortunately, her manner was rude, dismissive, and showed a lack of acknowledgment and professionalism expected from a staff member representing such a reputable establishment. This initial encounter set a negative tone for what should have been a pleasant stay. As a guest, I believe every customer deserves to be treated with courtesy, respect, and attentiveness—regardless of background or appearance. Based on my experience, I strongly recommend that management review the conduct and customer service approach of frontline staff, ensuring that proper training and sensitivity are provided to uphold the hotel’s standards of excellence.

I have been studying at the 24/7 cafe at Pegasus for nearly 2 and a half years now, and usually I have such an amazing experience with staff until today, when I encountered such a blatantly rude and disrespectful staff member. Today, I entered the 24/7 cafe planning to dine and get work done with a friend. Not even 5 minutes later, a security guard came up to us saying that we could not sit in certain seats without dining due to a new policy. We were understanding and explained to him that we had just got here and were planning to dine. He then claimed that we have been here for a while, again we have not even been there for 5 minutes. He then said that we should utilise the high table, the adjacent seating area or the outside area. We then explained to him that the high table and the adjacent seating area were full, that the outside area would close in about an hour, and that we planned to stay longer than that. We also reiterated that we planned to dine. He then said that if we planned to dine, we had to put away our devices. I found that being restricted from using devices while dining at a cafe to be ludicrous; therefore, we said that we do not intend to argue with him, and we would like to speak to a manager. What followed was his having the audacity to say that if I wanted to speak to a manager, I should go find them myself. I am not here to do this man a favour, and I'm not employed by him, so when I ask for a manager, and to be met with a "go look for them yourself" is something I find utterly disrespectful. We then found a worker and tried to explain to her the situation. In the middle of my explaining, this man interrupted to tell me that there were 2 seats available on the high table. I tried to explain to him that one of the seats belonged to a man who stepped away (his laptop was still above his seat), and the other was occupied by his bag, and I was not going to move someone else's bag in their absence without permission. In the middle of my explaining this to him, he cut me off in speaking several times, uttered that he should have just stayed where he was and continuously just turned his back and walked away in my sentences. I told him I found this disrespectful, but he continued this behaviour. I have yet to speak to a manager. Throughout my time there today, I have seen people get up and leave the building entirely after encountering this security guard. I am not used to this low-quality service at Pegasus, and it has room in the customer service and tourism industry in Jamaica. I hope this issue is fixed as soon as possible.

I have been staying here since September 2025 and the experience has been phenomenal….the reception area staff bell man, front desk etc are always friendly… they address me by my name and that impresses me…Ackeem, Joel, Tombo and Jaden have all been excellent