The Jamaica Pegasus Hotel

I would like to share the positive experience I had staying at the Jamaica Pegasus this past week. |I was fortunate enough to have previously been introduced to Ms. Afreeka Edwards from the hotel. I took the liberty to email her regarding the details of my trip before I arrived. Not only did she assign me a room on the Club floor, where I had access to breakfast and afternoon meal but the room was spacious and beautiful with a view. Ms Edwards was so accomadating and made sure I was comfortable. I had previous forgotten my cardigan in the room during my last stay. Ms.Edwsrds not only secured my cardigan but had housekeeping bring the item downstairs for me to collect before I checked out. ||Ms.Afreeka Edwards is an asset to the Jamaica Pegasus and should be rewarded and promoted for her dedicated service to this hotel. It is staff like Ms.Edwards who will have a guest like myself not only return, but recommend the Janaica Pegasus to others. ||Best Regards, ||Joan Pinnock.

Attended the Rebel Salute Media Launch, in the gardens. The space was decorated for the occasion. Please be mindful of ants in the grass, they hurt 😲😂. Restrooms were cleaned. Area was cleaned. The little staff communicated with was pleasant. Emancipation Park across the road. It is in new Kingston so restaurants, fast food, bars and lounges are around. Yes, but you may find yourself, walking on surfaces were you have to be mindful for heels wearers. As tiles are funny. Plus to walk to the garden area, it's a walk in heels.

Many good things to expect here, but the main one would be the heartwarming approach of people to tourists - which appears to be a Jamaican characteristic in general. I especially enjoyed Richard and Tamara's kindness.|Outstanding service from outstanding human beings. 5/5

The room was comfortable and cozy which made my stay seems like home away from home. Based on this level of comfort, I will always choose the Pegasus as my preferred hotel whenever I have to travel for my business meetings. The Jamaica Pegasus is ideal for me as it is a centralized location.

What an amazing place. The hotel has lots of selection for food and drinks. The rooms are spacious and clean. Service is unparalleled, everyone is so friendly and will go the extra mile to make your stay enjoyable. I want to give a special mention to the cafe- they have the best menu for breakfast, lunch, dinner or snack. My favorite was the foam party. Words do not describe just how beautiful this place and the people here are. You must come see for yourself. You will not be disappointed. 👍🏽

The hotel is ideally located in the center of the New Kingston business area. It is close to some fast food places. It has a lot of parking to accommodate large workshops and conferences. The rooms are standard, and the area is quiet.

The Jamaica Pegasus Hotel is one of the most requested Hotel for the Harris and B-H Team.|The service received from the Sales agents has and continues to be excellent.|I would love to give a special thank you to the sales agents who has on many occasions assisted us on last minutes booking, persons like Danneil Donaldson have on many occasions ensured that the team has accommodation while they are here on the island.|Thank you, Jamaica Pegasus, for doing on excellent job .

Stayed for one night back in October to attend a banquet on property. When I returned home, I noticed that I was not able to find my high school graduation ring. Phoned asking them to review footage to see if at the time I was checking in if I was wearing the ring. The supervisor on duty at the time had the audacity to have his/her junior staff call me and advise me that the request did not warrant consideration as they do not review surveillance 'for those reasons'. Now, how do you tell a customer that a ring that she has had from 2007 (almost 20 years) is not important enough for you to review footage when you all the information to quickly identify the footage (date, time etc). I would not even stay there for free again. The whole place needs a face lift. Start firstly with retraining the staff. People will overlook some issues if they feel as though they recieved excellent customer service. Service can't be subpar with outdated rooms. Alex Ihama offers a course in Transformational Leadership. He has spoken at various functions at your hotel. Pay that man to come and train your team and thank me later!