The Jamaica Pegasus Hotel

Excellent service, excellent ambience, excellent food, and clean rooms with reliable room service. We (Antiguans studying in Jamaica) were not under the best conditions due to the fact that we were here seeking shelter from Hurricane Melissa. However, Dawn along with the other workers made our experience worthwhile. Definitely recommend!

Disturbing and Deeply Disappointing Experience I am writing this review with deep disappointment after what should have been a relaxing stay at Pegasus Hotel Jamaica with my two young children (ages 2 and 3). Instead, our experience was nothing short of distressing. From the moment we arrived, the staff’s attitude was shockingly rude, dismissive, and unprofessional. Even worse, I felt that we were treated differently and discriminated against, which left me humiliated and uncomfortable throughout our stay. No guest — especially a mother traveling with small children — should ever feel unwelcome or disrespected in this way. To add insult to injury, I was charged for a private suite but was placed in a standard double room. When I questioned this, I was told that the suites didn’t have sofa beds — yet online, the hotel’s own booking system clearly shows this as an available feature. This is deceptive, dishonest, and unacceptable. I expected honesty, professionalism, and compassion from a hotel of this reputation. Instead, I encountered rude service, misleading information, and discriminatory behaviour. I am calling on Pegasus Hotel management and the CEO to take immediate action. Guests deserve fairness, respect, and transparency — not excuses and falsehoods. Until this situation is addressed, I cannot recommend Pegasus Hotel Jamaica to anyone seeking a comfortable or respectful stay.

The experience at the Pegasus hotel was one to remember. Especially, since I came here to seek safety during the Hurricane Melissa through courtesy of my Antiguan government. Even in such conditions, the service, the food, and the staff were absolutely amazing, especially Dawn her excellent communication skills made me feel welcomed and safe. The rooms came very clean and the room service was impeccable. I definitely recommend staying at the Pegasus hotel. You won’t regret it.

I am writing to formally express my disappointment with the level of customer service I received during my recent stay at The Jamaica Pegasus Hotel from Thursday, October 30, 2025, to Saturday , November 1, 2025. Upon my arrival, my first interaction was with a frontline receptionist named Shuwna. Unfortunately, her manner was rude, dismissive, and showed a lack of acknowledgment and professionalism expected from a staff member representing such a reputable establishment. This initial encounter set a negative tone for what should have been a pleasant stay. As a guest, I believe every customer deserves to be treated with courtesy, respect, and attentiveness—regardless of background or appearance. Based on my experience, I strongly recommend that management review the conduct and customer service approach of frontline staff, ensuring that proper training and sensitivity are provided to uphold the hotel’s standards of excellence.

Excellent service from Ackeem from Concierge. Spoke to him on the phone to arrange airport pickup and he made sure my family was picked up ontime and was very well taken care of. |When we arrived he greeted us with a warm welcome and brought our bags to our room, stayed to show us around the room (lights,AC, refrigerator etc etc). |At the end of our stay he picked up our luggage from our room and took care of it until we had our Sunday brunch at the restaurant. |He’s a gem to this place, I hope they take care of him!

So i arrived at the pegasus on the 19 of October however i was schedule to arrived on the 18 but the flight got delayed so i called in advance to make futher adjustments and they were versatile in assisting me. The front of house staff are the best, i was greeted at the door by mr ackeem with a bright smile and his amazing customer service then Mr Tombo checked me in, it was noothing but top tier service here. I love the decor of the rooms, blue is my color and the view was amazing. Definitely looking forward to enjoying my stay here at the pegasus.

The pool and bar areas were well maintained and the food options were reasonably priced and varied. Laundry was well done and the service in restaurants was pleasant. Public spaces and facilities were spotless, staff were polite. |Our room on floor 10 however was very disappointing. It contained two small double beds which had creaking frames. One net curtain was hanging off. The sliding door to bathroom didn’t close properly. There was a chunk of wood out of the bathroom door and the vanity mirror was unstable. The main mirror in bathroom had worn silvering at the back. The ironing board was old and hard to open/close. The carpet needed replacing. The air con was thankfully good and there was plenty of storage space.|We were blessed with the most wonderful room attendant, Grinolene Brown, who went above and beyond to ensure she made the very best of our rather second rate room. She serviced the whole space quickly and efficiently and was so happy in her attitude to work.

My recent stay at The Jamaica Pegasus Hotel left me deeply disappointed, especially given that I was travelling with young family something I would not recommend here.||From checkin onward the experience was tainted by the front-of-house staff member, Shuwna, whose attitude was rude, unprofessional and dismissive of our concerns. It was shocking that such behaviour could occur at a property of this reputation.||On a more positive note:|I must single out our housekeepers, Chantel and Sophia, for their exemplary professionalism. They visited our room, acknowledged that it had been missed for cleaning, and apologised sincerely. That level of sservice from them both is outstanding. They should be working front of house.|I also appreciate the Head of Operations reaching out to me after the fact.||However, despite these redeeming moments, the negative experience with the front desk left a bad taste that simply cannot be swept aside. We have now moved our booking to the S Hotel because we want to feel valued.