The James Hotel Rotterdam

Absolutely wonderful hotel with the perfect location in Rotterdam. Our room was spacious and comfortable. The 2nd floor grab & go was so convenient! And all staff were friendly and helpful. We've visited Rotterdam many times but this hotel was byfar the best. We will be staying here for our next visit!

We had an amazing stay at this Rotterdam hotel! The reception staff were all super stylish, always smiling, and made us feel very welcome. Our room was spacious, comfy, and spotlessly clean. The view from the 12th floor was absolutely breathtaking — I honestly felt like I was in New York! 🤣 We also loved the 24/7 market and the cozy sofas in the lounge area. The location is perfect — right in the heart of the city, making it easy to explore everything. Everything about this hotel felt thoughtful and well taken care of. Definitely a stay we’ll remember!

On the surface The James looks fantastic - the decor is very stylish and the rooms have some nice touches, a good amount of space and very comfortable beds, but there were lots of minor niggles that you really don’t expect with what claims to be a boutique design hotel offering outstanding hospitality. |The niggles included the bathroom being really cold, despite having the heating on high, the bath towels being rather small & quite thin, and poor water pressure on the hand-held shower head. There were no usb bedside charging points & the plug sockets & bedside light were quite difficult to reach when you were in bed, particularly on one side. You could also only control the room lights from one side of the bed which was rather frustrating. |The tv was slow to start & very few channels were available - most showed as unprogrammed or unavailable and we could not get the volume control to work. |There were also no robes or slippers, which were really missed with the bathroom being so cold. |Not having security locks or chains on the doors was also a little unsettling. |The staff could also have been more welcoming. For a hotel that claims to offer outstanding hospitality this was noticeably lacking - the reception staff were immaculately presented, but did not really interact or engage with their guests. It felt very much that style was prioritised over substance - even a simple good morning or good evening as we passed through reception would have been nice, but we were generally ignored - with the exception of the team working on New Year’s Eve who were much friendlier. |On the positive side the hotel is in a convenient location for exploring the city, the beds are very comfortable and we were high enough up (9th floor) to get quite a good view over the city.

My son and I stayed at the James for 3 nights and couldn’t fault it. The room had everything we needed and the staff were friendly and helpful. The 24hr self service cafe was a bonus. I would definitely stay again.

This was without question the worst hotel experience I have had in over 15 years of frequent business travel. The problems started immediately upon arrival. The woman at the front desk was not customer oriented at all, came across as arrogant, and appeared far more focused on herself than on assisting guests. There was no sense of professionalism or hospitality whatsoever. When making the reservation, I clearly stated that parking was a must. Upon arrival, however, there was no parking available, and no effort was made to provide a solution or show any understanding. The situation deteriorated further upon entering the room. The shower head was broken, there was no complimentary water or any basic hospitality provided, and most shockingly, one of the bed sheets had visible blood stains on it. This is completely unacceptable and raises serious concerns about hygiene and cleaning standards. I had booked the hotel for three nights but checked out after just one night and immediately booked another hotel. Unfortunately, no refund was offered. When I raised my concerns at the front desk, I was once again not taken seriously. The staff member appeared more interested in herself than in addressing a legitimate customer complaint. Overall, this was a deeply disappointing and highly unprofessional experience. I would strongly advise against staying here.

Stayed in The James in late November, the experience from start to finish was great. Staff were welcoming, helpful and friendly. |The room was clean and very spacious. |Stayed with my son for a football trip, so the extra space was important to us. The facilities in the room were great, very modern and met our needs. |We didn’t use the breakfast option during our stay, simply for flexibility in our stay. |We would highly recommend The James and would definitely return if back in Rotterdam again.

Stayed here for 2 nights to attend a conference that was less than 10 mins walk from the hotel. I wanted somewhere that was safe, clean and quiet. I was delighted with my stay, especially how quiet the room was at night time. I didn't hear anything from the other rooms! Front desk staff were always friendly and helpful. I really enjoyed the 24 hour area on the 2nd floor where you could buy coffee, snacks etc or just relax there. The gym was a bonus too!

We visited here during our stay for the Football game. We were shocked at how good this hotel was. The customer service was unbelievable, first impressions of the hotel as you walk in, are really good. The rooms were great, they were clean and comfortable and the shower was top drawer. If I was coming back to Rotterdam, I'd definitely be staying here again.

Very nice newer hotel (opened in 2018) that is about one kilometer walk from the central train station in Rotterdam. Reception was fast, courteous and friendly. Checked in with no issue. Room is clean, quite spacious with the usual amenities - kettle; lavazza coffee maker. Fridge as well. Beds very comfortable. Solid choice for hotel in Rotterdam!

Gorgeous hotel in central Rotterdam, about a 10-minute walk from the Centraal Station (which itself is an incredible architectural marvel). The James is a beautifully designed and immaculate place to stay; we loved the King bed, large shower and--on the 85-degree day we were in town--the AC. The staff was friendly and helpful and even stored our 10+ pounds of cheese (yes, we have a problem) in the hotel's main fridge because our in-room mini fridge couldn't keep the cheese cool enough. We also enjoyed the mini gym, the gorgeous lounge (pic attached) and the convenient location. Another bonus: there are just five to six rooms per floor, so you don't have people coming and going at all hours, which meant a quiet, restful sleep.

Really nice hotel, Very clean and the staff was accommodating. We enjoyed the Christmas decor and aromas in the hotel. The hotel's store was moderately priced and the location was in a nice area. Would visit again.