Farah Naim
Google
The absolute worst medical rehabilitation facility that my mother has stayed in. One front desk person refused to give me the phone number to the landline in her room saying that was private personal patient information! As I was out of state at the time, I then asked if someone could call me back to confirm that my mother was alive and no one ever did. Very complicated forms for requesting items the patients want from complicated daily menus, which my mother didn't understand and once for a meal they provided her with some lettuce and a small dessert stating well that's what she had requested on the form; nobody there cares about the patients’ diets. My mother was supposed to be there to gain weight and instead they confirmed that she had lost weight since her arrival. They didn't give the form to request her medical records to her until the 30th day she had been there, the day of her discharge; Kaleb Campbell, a supervisor, tried to pressure me into signing a form that I had received the medical records nevertheless. Who knows if we will ever receive the medical records? They stated that they wanted to take a survey and gave a phone number which automatically disconnects after a number of rings! I could go on and on about the mishaps, including the fact that upon her arrival I was told that she would get a shower every Monday and Thursday and at least three of those dates that I know of she was not given a shower whatsoever.
PS - a week ago I received the below response; I immediately contacted the Sunrise Team but even though they stated that wanted "to promptly review and address these concerns" I have yet to hear from anyone, nor has my mother received her medical records, and CVS has not contacted her about having had her prescriptions transferred there. One other issue I didn't mention - they put my mother alone in a vehicle with a driver and no attendant, without telling me or her in advance that they had scheduled an appointment for her at the VHC. The driver called me from there, leaving me a message saying he had been told I would meet them there to help her to the office! No attendant had been sent with her, and I got the message too late, so thankfully he did not abuse her or abandon her, just took her back. When I discussed this with both Augustina and Jackie in the front office there, Jackie informed me that the staff had not properly recorded the outing!