The Jesselton Hotel

This hotel is in a great location and our room was large and comfortable with aircon. The only downsides were a lack of organisation from the reception staff. The best example of this is that when we checked in late at night we were asked to select our breakfast for the following morning and what time we would want it. The selection wasn't great, but we ordered something for 9am. At 8am the following morning we were woken up by reception calling us asking why had not come for breakfast at 7am! There were also issues with our check out where one member of staff allowed us to pay for late check out, then said we couldn't have a late check out and returned the money, but then agreed that we could have an extra 30mins and check out at 12:30. Unfortunately this information was not shared and we were asked why we were not checking out at midday.

Stayed here for a business trip. Had a pleasant stay. The room was cute and most importantly clean. The location is superb. I got to experience the Gaya Street Sunday Market in front of the hotel the day I arrived.

I made a reservation for a deluxe room via Agoda, but upon arrival, I was downgraded to a lower-tier room. The hotel claimed it was due to an OTA (Agoda) issue and instructed me to handle the matter myself with Agoda. After contacting Agoda and confirming that the booking was valid, the hotel still insisted there were no available rooms of the original type. I was left with no choice but to accept the downgraded room. Additionally, the room had a faulty door lock, raising serious safety concerns. I wasted several hours resolving this issue, going back and forth between Agoda and the front desk, which severely disrupted my travel plans and rest time. This level of service is unacceptable from an established hotel.

really like this hotel. classic colonial style very well maintain and at a very strategic location at the middle of the town with all the buzling city lights. it was a short stay and haven't have a chance to try their food. will definitely be back again and already in my top prefered list.

Ideal location, but not much facilities though. The hotel room is big with a fashionable western styled design. I stayed over for one night, arrived at Saturday night and left for Sunday morning. The busy Gaya Street makes it fun at Saturday night but the Sunday market can be very noisy as the market starts very early in the morning.All in all a pleasant stay!

A lovely hotel in the heart of Kota Kinabalu. Friendly staff and a spotlessly clean room made this a great place to stay.

Overall a decent staying experience, typical but not surprising, other hotels might offer more amenities

I loved the hotel with its colonial atmosphere, marble entrance floor and bathroom, beautiful, comfortable room. The location is amazing, on the street where the brilliant Saturday night Market is, and the Sunday morning Market as well. Fairly close to the harbour front for amazing sunsets and the fish Market at night- choose your fish and they'll cook it and you eat it there. For these reasons I would definately stay again. There is no cafe or restaurant which is a shame as it would be so fabulous to sit in that lovely entrance area by the paino and have afternoon tea! Also no breakfast there. However 'Old Town' cafe is opposite and very pleasant for breakfast or a snack, and the Japanese restaurant next door is also good if you don't want to go far.The staff are friendly but a bit 'switched off'. It says in the hotel information that tours are offered but the staff say they don't do this. I had to keep asking abut transport information as they felt it wasn't their role to give it! This hotel could easily offer more support to visitors regarding where to go and how to book it. I got more helpful information from the shop assistant I bought clothes from in the shopping mall. 😅