Lukas Le
Google
Wow where do I start. I will try to be fair and waited a week before giving my review to take the emotions out of this review. Hopefully this will help someone and make it a better experience.
First, the inability for me to call or email to ask questions before arriving is maddening. This will later come back to haunt me, so 0 stars from this aspect.
The experience to get to the course is unique although a bit cumbersome. We took an 35 min uber to the ferry to get to the course. The ride was nice and seeing the landscape was pleasant. Their website however is not clear on which pier to use. It mentions the public pier but do not go there. Go to the one next to the public pier and look for their boats, 2.5 stars.
The facility is nice enough but do not expect a welcoming environment or a private touch, 3.5 stars.
It felt like the employees are working for the local government and putting in the required hours, 3.5 stars. They did what was required to take care of the guests but nothing more.
When we first got off the shuttle bus, after getting off the ferry, no one told us where to go or direct us. I unknowingly went to the club rental first, then proshop (which 100% is the case for every course I've played before this) but that was the wrong place, then lastly to the correct place, which is player/course checkin counter. For all that confusion, 1 star.
Check in was a breeze, grabbed my rental clubs, went to the range, hit some balls, 5 stars. The lady that checked me in was nice enough.
Got ready to checkin with the starter 10 mins before tee time and this is when the nightmare began and what would haunt me because you can not get a hold of someone ahead of time to answer some simple questions. I brought a non golfer guest with me to join and experience what looked like to be an amazing course with beautiful vistas. The problem is their policy allows only 2 buggies/carts and 4 people in the group. If you are a solo player, you will share the cart with a stranger, which is fine but certainly odd. The tee time I had was fully booked for 4 people so my guest would be the 5th person which is not allowed.
I said ok well do you have a tee time open later in the day that is open and we can go out on our own. The clerk said yes in about two hours. And I said great, let's do that. Unfortunately not that simple, the issue is, even to ride along, the person needs a handicap card. I tried to plead my case, my guest does not play golf, only there to enjoy the experience. We will pay the full player rate. The answer was no, a handicap card is required. Btw, what is crazy is they will accept a handicap that is 37 or lower. Is this a joke? That's 109? What is the point of the requirement? They don't want someone that shoots 120?
Anyways I asked if there were any options where a non golfer with no handicap card can get on the course. The clerk said you could get on the south or north course as a caddy. I said great let's do that. Nope, not so simple. A caddie must walk the entire course. Its was only 90f and 90% humidity in HK that day. I asked, why can't we both ride in the buggy, it's just the two of us. She said no, either you or the caddy must be walking on every hole. It was up to us who is walking.
I, of course at this point, was beyond frustrated and said nevermind, could you please refund me my money. She said I'm not sure I can do that, let me talk to the manager. Thankfully they agreed, -1000 stars.
I ask the management at this club, please relax your policies, they do not make sense in terms of having to share a buggy with a stranger, requiring a guest that doesn't play and is only riding along to have a handicap card. But the most important, you need to let potential visitors ask questions before arriving at the club. All that time and effort wasted could have been avoided. I am a passionate golfer but this experience was the worst. The course from what little I could see might have been amazing but sadly because of your policies, I and my guest never got to experience.
