The Johnson Brisbane - Art Series

No longer the main roads building. Now a great hotel. Elevated position next to Spring Hill offers great uninterrupted views of the city. Just a quick stroll away. Added advantage of being on an easy to access road with moderate traffic. Big help if you aren't familiar with the area. Check out the very cool pool.

I had a fantastic experience at this hotel from start to finish. The staff were exceptionally welcoming and helpful, making sure every part of my stay was comfortable and enjoyable. The location is perfect, with easy access to local attractions, restaurants, and public transport. I also really appreciated the attention to detail throughout the hotel — from the stylish decor to the high-quality amenities provided. Great customer service, I will come back 🙌

Accor plus (gold) members. Platinum business AMEX holder. pre-paid and booked penthouse$ for 2 nights - 3 months in advance. Still the worst service we had ever received. We never expect the best service from Accor hotels but this was shocking. This was a family get together for my 50th birthday!|6ppl fit in penthouse, We called hotel to book another room for an extra guest or see if we could pay for a roll out. Staff assured us the roll out would be fine as the Penthouse capacity was actually 8ppl despite website saying x6.|1 week prior to arrival - we did our final checks on all arrangement for the birthday (restaurants, transfers, cake, hotel etc.) Surprise surprise.. The staff now say " it is a fire issue, and you can no longer have x7ppl. no notes on file from our record of calling prior. extra room now needs to be booked but, of course it's at a higher price now and NRL origin are in the same week (almost $200 more this close to date) Keep in mind website clearly states penthouse can be used for functions (where is the fire issue then?)|The General Manager Lorissa was the worst! she was prepared to give our money back 3 days out, instead of finding us a solution or even be apologetic for the inconvenience. of course, at this short of notice, with a lot of other plans we had to keep the booking and book the extra room. All I know is.. my business would never have a manager like Lorissa! terrible for business, this woman.|It doesn't stop there... Flights out of Sydney (due to weather) had us delayed by 6hrs (same day). Our guest arrived at the hotel before us. We called the hotel to let them know and since the room was already paid in full, all our details as an Accor member on file and knowing it was a family 50th we would expect them to allow our guest access, but NO. POLICY SAYS NO! and FYI this penthouse was not booked the days before we arrived (we checked).|Then, if that wasn't enough. we came back from dinner and the standard twin room we booked only had 1 bed (even though we booked for twin beds). So, our 1 guest was alone.|Everything is too hard for this Hotel. Anything you need is a flat NO.|Policy is rubbish with no exceptions.|It is not a hotel offering a service at all or of any kind, you can hardly call it a hotel! more like apartments (without the "serviced" part).|I understand why this hotel still had plenty rooms available 3 days out and 5 days out from the NRL Origin.|Oh and|This ruined a big part of my family's experience. The only redeeming thing was the space of their rooms! hence 2 points from me!|My advice is.. don't book here! in the end it was not worth it at all!

Fantastic place to stay. My husband was in St Andrews War Memorial Hospital for heart surgery, and this motel was ideally located. They also offer a fantastic discount for the hospital. The staff were attentive, the rooms were large, super clean. Overall very happy with the experience.

This property is at a quiet location, but close to a free city loop bus stop. I stayed 12 days and satisfied. I like the arrangement that one can have guaranteed late check out at 12 noon if giving up one day house keeping. Giving up more will have drink coupons. I decided to have house keeping on alternate days that get me a guaranteed late check out and a few drinks. There are good restaurants around.

Our stay at The Johnson Hotel was extremely subpar, and I would not recommend it. My family (my wife, our two-year-old, and our one-month-old) booked a stay here as a safer option during the cyclone. Given the evolving storm conditions, we added nights both before and after our original booking, resulting in three separate reservations. We requested to stay in the same room for convenience, both for us and the hotel, not expecting to be treated any differently—but unfortunately, we were. On our second day, rather than a standard check-in or a courtesy visit to see if we needed anything, hotel staff came by solely to count items in the fridge. That felt impersonal but was minor compared to what followed. By Friday, after three days with no housekeeping, I went to the front desk to ask for fresh towels, understanding that services might be limited due to the storm. However, instead of a simple handover, I was met with a lecture from the receptionist about limiting towel use. While I understand resource management, scolding a guest—especially one staying with a small family—felt highly unprofessional and far from customer-friendly. When I expressed my frustration, the hotel manager, Jerome, stepped in. While I did get the towels, my next request—asking about waste disposal, given that we weren’t leaving the hotel due to the storm—was met with condescension. Jerome smirked and told me to take my trash to a designated room on the bottom floor. Upon arriving, I found the room taped shut with a storm alert notice, stating it was closed due to the impending weather—signage that had clearly been up for days. This felt like a petty and unnecessary response, adding to an already frustrating experience. Despite the storm, the hotel continued checking in new guests over the weekend. Yet, during our entire five-day stay, there was no housekeeping, no fresh sheets, and no general check-ins to ensure we were okay. It’s one thing to limit services due to an emergency, but if you can accommodate new guests, basic hospitality should still be expected for existing ones—especially for a family staying several days. To top it off, we accidentally left a small bag of valuable belongings behind. When we called the same day, we were told, “Sorry, it must have gone out with the trash.” No effort to check, no concern—just a dismissal. The hotel itself has solid facilities, and under different circumstances, I imagine the pool would have been enjoyable. But customer service makes or breaks a stay, and in this case, it was abysmal. This wasn’t just one bad interaction—it was a pattern across multiple staff members over five days. That points to a larger issue with management either enabling or outright encouraging this kind of treatment. In a city with plenty of great hotel options, do yourself a favor and book elsewhere.

There were unfortunately a number of things that unfortunately were negative about my experience - 1. The pillow slips on each bed were dirty, they stunk. On both beds we asked for them to be changed. I have never experienced this before! 2. The floor outside the hotel rooms in the corridor were dirty, there was glitter and tiny pieces of paper directly in the area in from of our door and in the 4 nights we stayed there this was never vacuumed. 3. The maintenance in the hotel was lacking - two bed side lamps / desk lamp were flickering or didn't work from the start. I had to ask for the bulbs to be replaced. 4. When room was cleaned I had to ask for tea bags to be replaced (I only used one type) as most days excluding one when I asked they were not replaced. 5. The chopping board in the kitchenette was stained and dirty, these are very cheap, just replace them. 6. The tiles in the hotel lift floor were filthy, they need a professional tile cleaner in there to clean them. 7. The pool was closed on the only sunny day I was there, and it was one of the reasons I picked the hotel. 8. When you include parking, which is a must given I am a female, street parking and walking a night is not an option, I paid over $300 per night. I booked in advance, however I could have purchased cheaper if I booked the week prior to my stay. 9. Reception was lacking in the level of service to help. Even if they couldn't help there is just a better way to go about some things. On a positive note, the room was large which I like, the iron worked well. I did get an 1.5 hour late check out which was probably the only thing that didn't make my frustration levels boil over, and the fridge was a great size however in the middle of the night it would beep and I would have to try to figure out how to turn it off ... frustrating!

Platinum members that expect buffet hotel breakfast don’t bother - there is no on-site restaurant or lounge. There wasn’t very clear information about this when booking. The staff sends mixed messages about using the gym facility, some say not until 7AM, some say 6AM(same as the instruction at the gym). And it’s not open 24/7. The gym really stinks too. Bedding is quite rough. The highlights are the generous size of the rough and how quiet it was given our room is right above a row of air conditioners.