The Kahala Hotel & Resort Yokohama

What an amazing stay at the The Kahala in Yokohama. Upon our arrival we were met by staff dressed beautifully in white jackets ,dark slacks & welcoming smiles. Escorted to the 14th fl for check-in, then escorted to our rm. We were given a gracious upgrade to a Corner room with sweeping views of Yokohama pier, the skyline, the Bay and park. We were celebrating our wedding anniversary and it seemed as if the entire Hotel staff was aware of this occasion. This alone told us this Hotel goes above & beyond a guest needs or request they anticipate it. The room was amazing! the layout perfect! bathroom breathtaking.| With our tightly packed schedule were weren't able to take advantage of all the amenities offered but we did partake in the breakfast both in the ballroom & in room service WOW! We have stayed in many many fine hotels all over the world, never has in room dining for breakfast been at this level. If your ever a guest at this hotel please put that on your to do list. Special shout out to Mr. Sakamoto Senior Guest Service Manager who was like a swiss army during our stay always seeing to our needs, such a professional. If your ever visiting Tokyo and want a break from that city, find your way to Yokohama and this amazing Hotel you won't be disappointed in either.|we look forward to our return again & again.

An absolutely beautiful hotel. Up there with other luxury 5 star hotels. From a value standpoint this deserves 6 stars. The service was fantastic the staff were professonal and always available to help. They have one of the best breakfasts in Yokohama hands down, with private dining rooms. This is truely a gem of a hotel and anyone coming to Yokohama should stay to experience it. I look forward to my next stay, thank you for the incredible service!

Let me start by saying I wouldn't consider this a resort in the conventional sense, the hotel for me its one if not the pinnacle of luxury in yokohama ive tried all the majors hotels in yokohama and no one gives the vibe that this gave me, for starters the location I will say is not the best as everything tends to be too far away to care almost everything is a 10 to 20 minute walk now this was the only issue I had with this hotel , for the magnitude of the brand name the hotel I will say stays on the smaller side of capacity and I like that, just a few floors of rooms and always kind of empty,aside from that I was escorted to the lobby and into the lounge since I arrived 1 hour before my check in and I enjoy the views,the music and the vibe,they totally nailed the Hawaiian vibes,lounge prices are no that expensive but you need to consider where you are when talking about pricing, I reserved a bay view room for approx ¥60,000 yen per night and this included a ¥5,000 voucher for consumption inside the hotel, the rooms are super big 40m2-50m2 i think, the decor is kind of abstract but adds to the charm of this hotel,for me the real highlight of the room was the bathroom,TV on the mirror,2 sinks, gigant bath tub the next to it you have a private closet and they also have turndown service which is greatly appreciated by me, I find the restaurants not that amazing for me the real deal is going in to the lounge at night and enjoy a whisky while the have live performances. I will stay again in the near future . If your planning on a long term stay I advise you to call or email the hotel becouse I always have trouble booking for to many nights.

This is a beautiful hotel and the service was outstanding 99.99 percent of the time. If you book via amex, the included breakfast was amazing. However, we did not receive the room upgrade as usual with Amex fine resort booking at this hotel. This was actually the first time I didn't get an room upgrade as usual. The only person we had some issues with was the gentleman at the first floor door man who would not help us to hail a taxi. I thought that was really strange.

We stayed there last night and very impressed by the services. My wife really enjoyed Ms. 柴崎 奈央子 and the lady who served the breakfast for us. Ms. 奈央子 was very patient and smile all the time even while she was helping other people at the same time. They deserve the raise!!

If you need exceptional barista coffee, came here everyday to have cafe latte whilst sitting at the bar on the 14th floor; where they hold outstanding seasonal afternoon “high” tea.

10/10 service I know it should be 5 but this is way more than a 5 star hotel! Food and service was great, English was spoken very well and everyone seemed to be included as a community. Don’t get me started on the rooms. Would recommend to anyone and everyone WOW!

Fantastic stay with booking through Amex Express fine hotels and resorts. Great upgrade and one of the best breakfast experiences we have ever had