The Karol Hotel, St. Petersburg Clearwater, a Tribute Portfolio Hotel

I had the pleasure of enjoying lunch at The Karol Hotel Restaurant with a good friend, and it was such a memorable experience that I had to come back. During that first visit, we started with the coconut shrimp appetizer—crispy, flavorful, and absolutely tremendous. I followed it up with the fish and chips, which were hands-down the best I’ve had in St. Petersburg. The fish was perfectly cooked, the batter light and golden, and the fries were spot on. The service was equally impressive—friendly, attentive, and genuinely welcoming. Two weeks later, I returned for dinner, this time in the bar area, and it was just as fantastic. I ordered the grouper, and it was cooked to perfection—fresh, flaky, and full of flavor. The ambience in the bar was high-end and sophisticated, yet still comfortable and inviting. Once again, the service was top-notch. The staff made me feel like a valued guest, and their attention to detail really stood out. The Karol Hotel Restaurant has quickly become one of my favorite spots in the area. Whether you're there for a casual lunch or a refined dinner, you can count on excellent food, impeccable service, and a beautiful setting. Highly recommended!

The Karol stands 9 floors and it looks expensive but it is NOT |When you walk in the door, you’re greeted to White on white marble . Looks like heaven before the pearly gates. The desk staff, Genesis Caroline, Ellen, Vicki are so warm and inviting.. you get a champagne toast at check in . Elite lounge is dark wood and dark brown leather feels like a cigar bar at the ritz carllton .. they have the best bourbon scotch selection I’ve ever seen in a hotel catch restaurant has the best seafood and the best steaks. My steak was better than Burns. Steakhouse not kidding. My chicken waffles in the morning was amazing as I went up the elevator, clean wood chrome to my Suite. It was huge also white marble floors in my bathroom, a tub and a shower. It was beautiful The three rooms were so well anointed I could live there forever. The room service was exceptional as Taj and Ellen brought up my food doing the manager. Also helped my time there upstairs rooftop was pouring drinks so well garnished my cosmopolitans or to die for. I love The Karol Hotel. I recommend it to everyone the only place to stay in Clearwater, Florida is The Karol Hotel

Wonderful Hotel and experience. Our networking group meets there Wednesday mornings in the too floor restaurant. The view is amazing and so is the breakfast. Carlee does a great job serving us. I’ve been to lunch twice with Steve Augustus, he does a great job representing the hotel. And the food is always amazing in the restaurant. Highly recommend.

Wonderful hotel and a great business venue. Very close to both the Clearwater and Tampa Airports. This hotel has excellent views of Tampa Bay and is tailored to business professionals while offering a more personable experience than many "big box" hotels. Steve Augustus gave us the grand tour including their impressive conference room, rooftop bar, and exclusive lounge. Lunch was excellent in both quality and service, and I would love to go back when the weather is cooler to enjoy the beautiful outdoor dining area. The icing on the cake was learning about the illustrious history of this family owned hotel. If you are doing business in the Tampa Bay Area, I would highly recommend checking in to the Karol Hotel!

The food at the Karol was phenomenal. I went with a few friends for dinner and it was outstanding. Then we wend to the rooftop bar and had a great time looking out at the great scenery. The rooms are incredible and the location of the hotel is so centrally located to the the airports and beaches. I highly recommend checking into this place. : )

The Karol Hotel never disappoints!! The hospitality from the amazing staff makes you feel like part of the Family, the quality of everything from decor, cuisine, to their excellent selection of various Champagne 🍾 , wine 🍷 & specialty drinks. .We had a wonderful time at one of their many events, Barks 🐾 & Bubbles 🥂, where we got to sample some of their best pairings while benefiting SPCA. I highly recommend you make your way here for anything from a quick bite & cocktail at The Rooftop bar, planning an event, to an amazing overnight stay.

The service here is amazing! From the moment we walked in everyone was so friendly! The room was very spacious and clean and the bathroom was also very big! I would definitely recommend this to anyone visiting the area! Great brunch downstairs as well!

This hotel is one of kind. Gorgeous interior and spacious rooms. Genesis greeted us and took amazing care of my party. Drinks were divine at the rooftop bar. Dinner at the katch was phenomenal. The lobster macaroni and cheese is to die for. Definitely can’t wait to come back!

My new name is " NORM" ("Cheers" reference...) RICH, at the rooftop bar never ceases to amaze! I am a Diamond for Life member and Hilton honors member at HIlton for 20+years... because of the the service and personal service at this MARRIOTT property especially RICH... I WONT GO BACK TO THE HILTON in St. Pete. THANK YOU!

This was a very nice hotel. That offered free parking. Which was a plus. There's also a Starbucks next door. Another bonus for the Starbucks lovers. Now, as much as I loved staying here for seven days. I had a few concerns. Not that it was necessarily bad, but it was a bit disappointing. They really should offer more healthy options for breakfast. They don't even put on the menu that they have egg whites. I had to ask. I eat healthy for breakfast, and the options are very limited. They do offer perks upon check-in. Free glass of champagne. I also feel you shouldn't be charged for drinking the regular bottled water that was in the room. I was told that you had to pick it up from the front desk not to be charged. That was inconvenient. Especially if I'm already in my room. Housekeeping came by daily. Even if you didn't request it. So the room stayed clean unless I declined it. All the staff were very nice. Our views from the room were amazing as well. They offered a mini fridge. No microwave. Overall, it was a nice hotel with a restaurant inside. They also have a rooftop bar. Didn't get a chance to check out the pool. We had a busy schedule. I do recommend this hotel. Just wish they would extend the breakfast menu to consider more healthier options.

I have a toy poodle that is being trained to be my service dog currently it is listed as emotional support and they will not accept pets so he's not a pet. He's emotional support being trained for service which means ADA compliance. They're supposed to accept you have handicap accessible rooms, which means you're gonna have people who come in with service animals, be more aware

Just finished a 3 day stay here. An unusually nice hotel. Beautiful inside and out.. definitely not your run of the mill rectanglular box hotel. Plenty of free parking, great rooms, very clean. Great service! The only thing i suggest; improve the quality of your food at the restaurant. We had your "brunch/breakfast" with eggs, obviously pre cooked bacon, cold toast with even harder cold butter, potatoes which were ever so slightly warm and appeared to have been sitting awhile. Along with coffee. We mentioned to the server that it it had a strong cinnamon taste/smell to it.. they should explain to guests that their coffee has cinnamon. Love the hotel but not their food. Shame

Recently stayed at the Karol and definitely would return. The interior was very modern and clean. I absolutely loved the marble bathrooms. They were super accommodating traveling with a baby and offered a full rollaway crib. They have a stocked bar available for purchase with snacks and drinks and shockingly the prices were ok. The only thing I didn't like was breakfast for two from room service was almost 90 dollars. Just seemed a little crazy for two orders of pancakes and juice .. other than that it was a great stay and I would return but definitely not ordering room service

This is a gorgeous new hotel. The atmosphere is white and bright, the service is phenomenal, and the rooms and food are fantastic. It will cost you-but it's worth it!

Beautiful hotel in a very convenient location. The area is nice and has a lot of experiences. The property is well kept, very clean and fancy looking as most of the Tribute Hotels. There are lots of picture opportunities around the property. We had an amazing one bedroom suite. I would like to thank Valentyna who checked us in and given us all the tips around the hotel and area, as well as Connery who helped us at the bar. It's a beautiful open roof top bar with an amazing view and delicious cocktails and my favorite flourless chocolate tort dessert Everyone from the staff crew was exceptionally courteous helpful and friendly. The customer service which is not so common these days is definitely at the high level at the Karol Tribute hotel. We are definitely coming back!

Pretty surprised how good this was. The food is really on point, but the menu is limited. I get it, it's a hotel restaurant. But the place is gorgeous inside. Rooftop bar! Really a nice place. The grouper is the . Check 'em out!

Excellent gem right off the road from Tampa Airport, and quick access to Russell Road. Everyone was nice. Not one day, but every day I was there. The food from the restaurant very good and they will do egg whites if you ask. No milk alternative, but if you can have the coffeemate powdered creamer, they will get it for you. Just ask. The hotel room was modern and immaculate. Free bottles of water each day, I'd you ask for room housekeeping. They have a mini fridge. The Wifi was great, with no issues. The only minus was no USB-C, but the majority of hotels lack this. These hotels need to realize that by 2024, every Apple device will use only USB-C. Any Samsung phone today uses only USB-C, and the plugin is different than USB-A. OVERALL, super, super hotel.

Excellent hotel. Modern and clean. Staff is awesome. Complimentary champagne on check in and throughout Will be returning on next visit to the area. Free parking. Restaurant and bar onsite awesome. Make sure you find Taj at the rooftop bar excellent drinks and convo.

Such a beautiful hotel in a great location. We had a king room and absolutely LOVED it. It was super spacious. Being a Bon Voy member I was upgraded to the top floor so the view was really nice. I fell in love with the marble bathroom! It was a great experience staying here. About 25 min drive from YBOR to go out at night.

Zach was an amazing waiter here! He made the atmosphere so calming and was constantly checking in on us to make sure we were okay and happy. Would definitely come here again!

I usually don't review my bottle stays. However the service and stay at The Karol was wonderful. The Karol is a beautiful hotel off a main thoroughfare in Clearwater. Although it is not, the hotel looks like it should be right on the beach (a lot of South Beach). My room was beautifully decorated and felt relaxing right when I walked in. The bonus the hotel has a water softener. How many hotels have I stayed in and gotten extra dry skin? Not at The Karol the shower was amazing and didn't leave me asking dry. It's the little things. Walking in to check-in the foyer is grand, the staff earn and courteous and 2 restaurants on that level. It didn't send as of guests were required to wear masks but the staff were still masked for COVID-19 Saturday measures. Located in a nice central place to travel between Indian Rocks beach and Clearwater Beach I'll definitely be back. Plus I didn't get a chance to experience the sky bar, a must.

I am here for the food! And wine. The restaurant is called K Club bistro. Named after the owners wife, Karol We started the night on the roof top (9th floor) bar. We had one round of drinks. I recommend getting wine, they do have a lovely selection of good wine. The upstairs bar is beautiful. I am not going to give this place a bad rating based on 1 bartender who will probably not last. After drinks we went down stair & ate out side. It was lovely evening. The weather was perfect. Could also be a great date night location. Cafe Ponte's chef is here! You can tell by the menu, creative& delicious. We started with the seafood appetizer, i loved the Oysters with the frozen watermelon on top. A wow appetizer! Best shrimp & grits! Wow!!! I had the cod & fries and was very happy with my order even though I had food envy of my friend's shrimp & grits . The fries were fantastic with rosemary & vinegar. Cod was perfect, reminded me of a perfect British fish & chips I had in London. This place is a few weeks old, come before the crowds finds it. The food is a foodies heaven. Enjoy!

The Karol Hotel exceeded my expectations in every aspect, prompting me to make an exception and write this exceptional review. As a seasoned traveler who has stayed in numerous prestigious hotels, including the Ritz Carlton and Four Seasons, I can confidently say that The Karol stands out. I stumbled upon The Karol through the Bonvoy app and decided to book a suite for my family due to its convenient location near TPA airport. Despite arriving before check-in time, the staff was incredibly accommodating. The front desk attendant, FDLady, politely informed us that the previous guest had just checked out and the room would need cleaning. Understanding the situation, I suggested downgrading, but she assured us that the booked room was exceptional and they would expedite the cleaning process. Since my son and I were comfortable waiting, we decided to patiently enjoy the lobby. What made this experience truly exceptional was the attentive service we received. FDLady, realizing our early arrival, recommended the restaurant for brunch and kindly offered to store our bags. We declined the offer, opting to relax in the lobby. Shortly after, a manager approached us with a welcome card, sincerely apologizing for the inconvenience and ensuring that my expected delivery was safely held behind the front desk. Although unnecessary, it showcased their commitment to excellent service. Moments later, FDLady surprised us with complimentary drink cards for the rooftop bar, expressing her apologies once again. To our delight, she soon returned with our room keys, having retrieved my delivery, and pointed out the elevators. We had waited less than an hour, well before the official check-in time, yet the hotel had already surpassed our expectations in their efforts to make our stay comfortable. Upon entering the room, we were met with cleanliness, attention to detail, and a sense of luxury. It was evident that The Karol takes pride in their well-appointed accommodations, as our suite provided a comfortable and inviting atmosphere throughout our stay. We thoroughly enjoyed the remainder of our visit, indulging in a delightful dinner at the on-site restaurant and exploring the rooftop bar. Each experience was exceptional, further solidifying our decision to choose The Karol again when we return to the area. In conclusion, The Karol Hotel offers exceptional service, comfortable accommodations, and a genuine commitment to ensuring guests have a memorable stay. As a seasoned traveler, I highly recommend The Karol for its impeccable hospitality.

Great hotel and super speedy front desk service. Lives up to the four stars for sure. The bathrooms are top notch and all granite. I love the artsy beachy design and they had a nice rooftop bar and pool area. The bed was super comfortable and the view was nice looking over a lake. The only thing stopping this from a five star is the elevator is slightly slow and my room was a bit loud since it was right next to elevator.

Great location! Right off the highway. Clean, super spacious room and bathroom. The beds are comfy! Only mishap was our room key didn't work for our room and we were switched to another floor. Service was good.

Great hotel. Friendly staff - awesome rooftop bar/view and restaurant serves up some tasty food. Rooms are spacious and clean. Highly recommend!

This hotel is really nice. The lobby was decorated for Christmas. They had a rooftop bar and a restaurant in the hotel. The front desk provided excellent service. Any issue that I had they fixed it. The room was really nice and clean. They made sure to let you know what steps they take to keep the rooms clean and sanitized. I surprisingly enjoyed my stay at this hotel. It's about 15-20 minutes from downtown but it's a quick drive.

I've been coming to St Pete for 15 years for work every other month and until last year was loyal to another hotel. Decided to give The Karol at try, since I'm a Marriott Bonvoy member and it was a great decision. It's upscale atmosphere and the rooms and restaurants are all top notch, but the reason we keep returning is because of Rich at the rooftop bar. Since the first visit, he has been amazingly kind, fun and attentive. He has always remembered my name and my drink of choice. He makes staying away from home for work much more comfortable. He's an asset to the hotel! I'll keep coming back because of him!

Excellent hotel, and even more notably, and amazing roof top bar! When we walked into the hotel libby we were greated with a "Wellcome!" And a smile, everyone we passed said hello, and the manager on duty took a few moments to introduce himself. The Karol, and the Vanage, provided such great service from start to finish of our first visit. The views from the top floor span all the way to the water and the staff take care of every detail. While taking in the view, a drink, and their amazing charcuterie board, Wade brought out some additional cheese to go with what we were enjoying. I cannot recommend it enough! If you are local, stop by for a drink. If you are visiting, you can't go wrong for a great vacation!

This hotel is immaculate!! Very clean, I didn't even need to use my sanitizing wipes I've been obsessing over since COVID. The only thing was that they really should use bleach or grout cleaner for the bathroom floors, that grout is no longer white, it looks dingy and could use a good scrub. Service was so phenomenal, the ladies at the desk were almost unbelievably nice at check in. They were so welcoming, nice job management, awesome team. During my stay I requested towels etc and it typically only took a few min. I also went to the front desk to ask for more pool towels and they were super nice and apologetic that I would have to wait a bit. Front desk also warmed food up for me and acted like it was no big deal at all. The rooftop is a must (I will write that review separately). If I return to Tampa/Clearwater, I would stay here again! 30 min to most beaches. Starbucks and a few other small restaurants are in walking distance. Best of all......Freeeeeeee parking!! Whoot whoot.

My second time staying at this hotel. Great location, easy access to highways and food in the area. Service and cleanliness of the entire hotel is A+! The amenities and Restaurants on site are a great touch. Staff members go above and beyond! The complimentary coffee is a must have! Definitely recommend and will be booking another stay there with my family.

The Karol Hotel, St. Petersburg Clearwater, a Tribute Portfolio Hotel on Ulmerton Road in Clearwater is a great place to stay that is quality and unique. I really like the location and views and the overall atmosphere and experience that they provide here. The staff here is very helpful and accommodating to make sure that you have everything that you need for the best stay.

Physically giving this a 5 star, but if I had to break it down even more I'd say it's a solid 4.7/5. But that's to technical for my likings. This hotel really is SO nice. I am such a hotel snob and so over the battle of having (actually) clean hotel rooms. This hotel literally was spotless from the lobby to each room. The details of the rooms are so nice and really add to beauty! The bathrooms with the wall, shower and floor tiles all being the same just gave it such a better look! Location is super close to downtown St Petersburg and good eats. Close to Clearwater/St Petes airport (like 5 mins) 30 mins to most gulf beaches. 50-60 mins from siesta key. 20 mins to downtown Tampa! Super good spot that was quiet and had no issue with. Free parking too! My points being deducted really came from little things that are hardly worth mentioning. The pillows are so uncomfortable. Do ask for the foam pillows because they are WAY better the the ones on the bed. The bed is comfy that isn't much of a complaint. The water is hot in the shower without a doubt! The other issue we had was the temperature in the room. The thermostat won't let you go below 68 degrees for the AC, and it is hard to set. It would always turn off in the middle of the night and the room would get hot. Very minor complaints! The hotel staff is so kind. They were always helpful and really made it enjoyable. We always saw people cleaning too! We had a small incident that is nothing to do with the hotel, we had a small little lizard make it's way to our room and the staff was so good about getting us to a new room ASAP! They gave complimentary drinks as well. Again, it's Florida this stuff happens it was not a big deal and they were SO good about it. The hotel rooftop is great and the drinks are wonderful. Bar tender was super cool! The K bistro restaurant was not open much of any at all in our 5 days here due to staffing shortages. But the rooftop did serve some stuff some there and it was great! Overall really this is a great hotel and the cleanliness should never drop standard because it's so refreshing. Really look forward to coming back!

Stayed here for two nights with my husband. Great hotel, great location. Staff was super nice, restaurant was really good. Our room was spacious and clean. Good shower and amenities.

A Marriot Tribute Hotel! A very friendly staff with good service. My room was decent and clean. The roof top had a great view. I will stay here again!

I was excited to stay at the Karol hotel while on business in Clearwater. Understanding that it is a brand new hotel, it's expected that there are some speed bumps The hotel itself is beautiful. It's a very clean, contemporary look and feel with a touch of art deco. As a Marriott Bonvoy member, I've never had an issue checking in a couple hours early at a Marriott property. While trying to check in around 12:45 in the afternoon I was told that there were no rooms available. I asked for an ETA and they said to expect up to several hours. I asked her to look again and then the other lady at the front desk suddenly found a room. So, let's just chalk that up to a brand new front desk person. I have two concerns specific to the room. The lack of outlets at the desk. I ended up plugging in about 4 feet away and moving my laptop to the edge of the desk to charge. I have this great little coffee machine in my room, but no coffee or tea to use with it. Also the minibar/snacks was not stocked.Barada salad withBarada salad withb Now, back to the good. The food and drink at this hotel are amazing. We hosted a group of 10 people for dinner at the hotel restaurant tonight and everyone thoroughly enjoyed everything. The dishes are plated beautifully and tasted delicious. I hear that the rooftop bar will be opening in a few weeks. I will definitely give this hotel another chance the next time I am back in Clearwater.

I had the opportunity to grab lunch here today. We sat inside but still had a beautiful view of the pond side deck seating. The hotel was clean and elegant inside. The dining area was spacious and spotless. The food was wonderful and reasonably priced for the portions. I would absolutely go back.

I stayed here with my aunt for one night only. The entire hotel is very modern (2020) and the guest services were extremely accommodating and kind people. I was extremely pleased with my stay.

Dealing with some family medical issues has lead us to frequent the Clearwater area. As unplanned hotels stay add up, I thought it would be great to find some hotel deals. Travelzoo offered a deal to stay at the Karol for $149 a night plus a $25 food and beverage credit so we gave it a shot. What a lovely, clean hotel! The staff was extremely welcoming (even though I walked in with two small children). They were even kind enough to let me know that I had left behind one of their water bottles at check in. The pool was gorgeous and over looked a lovely water feature. The rooms were spacious, the beds comfy and very well appointed. I honestly cannot say anything bad about this hotel.

We stayed here for a week and I cannot express what a wonderful experience we had. This hotel is lovely! Perfectly appointed, quiet, sparkling clean and luxurious. The staff were all so helpful and the hotel restaurant and roof bar are fabulous too. Highly recommend!!

What a beauty ! I got the pleasure of staying at this hotel for a work trip and it recently opened a week ago. The esthetics of this hotel are to die floor and let's not even get started on the furniture selection. The team welcomes you with a welcome cocktail named after Karol the owners wife. The staff was extremely welcoming and helpful. I got to try the bar and they have an amazing extensive wine selection to try as well. They will be opening a rooftop bar next month so I think that will be a great edition. I wish I got to stay a longer stay to enjoy the amenities but I will definitely be back when I visit the St. Pete area.

We stayed at the Karol hotel for a 4th of July getaway. It was very clean and the rooms were quite comfortable. The highlight is the rooftop bar with the views of the city. The perfect spot for fireworks! The food at the restaurant is good. They are still working on the menu after COVID so it is small but mostly well done. Only complaint was the oysters were not quite as fresh, and may need to be left off the menu for the summer. The customer service was good. Exceptional in some areas and mediocre in the Kbar. Again I think they are working out some kinks. If you are using a debit card, be prepared for the hotel to hold double your stay and double your bill if you eat on property. That was annoying but not a dealbreaker. They may want to let customers know at check in. Overall, I would recommend.

Great food and service. Love the Karol Bliss. Our waiter, J.T. was exceptional with his service and recommendations.

If you plan a visit to the Tampa Bay Area, book a room here! The rooms are modern, clean, and comfortable. And the food and drink options are fantastic. The rooftop bar, downstairs bar, and KClub are always on point.

I recently celebrated two birthdays with a group of friends at the Karol Hotel Vantage Rooftop Bar. The food and the service were both excellent. The bar and seating areas are elegant and the view is incomparable. We had several appetizers and desserts. My particular favorites are the Charcuterie and Mediterranean Boards and the Apple Dumpling Tart with Cinnamon Ice Cream. I would rate our experience as 10 stars if I could.

The hotel is really nice. The conference rooms are also really nice. The rooftop bar and the bar downstairs are really cool to hang out after work. The rates are moderate. There are a few things that would make it better. First, the lobby has a slight odor and could use some air freshener. None of the rooms have microwaves, so it isn't convenient for those who stay there every other week for work. Lately, there isn't any ice. I'm on a special diet that requires me to drink smoothies for two meals per day. Hopefully, management will take this input and use it for good.

We had a gathering at the rooftop bar. The food is not good, drinks are not good, one staff member was very rude.

The hotel just opened and I stayed 2 nights. All the hotel staff were very friendly and accommodating to all guests. Very comfortable beds! Everything is beautifully crafted clean. Short distance to all beaches and night life. Would definitely come back and stay again!

Get the soup! Nice smaller restaurant with indoor and outdoor seating. The Karol salad is really good too!

Great hotel, restaurant and bar. I especially like the rooftop bar. Stan, Justin, and Suzanne are great bartenders. We live locally and really appreciate the genuine hospitality. The restaurant has a lot of great entrees, so you can enjoy the bar and then the restaurant or vice versa. This place has become a staple for us locals.

We had a wonderful 2 day stay this past weekend. The staff are great and the hotel is beautiful. My only complaint is that the pool seems to be an afterthought. Obviously it would be better if it was more spacious, but if offered food and drink service while in the pool, it would have made it a bit better. Other than that, it was a wonderful experience and stay. Thank you!

Great rooms great prices everybody at the front desk were pleasant and very welcoming will definitely stay here next time I am in town.

The hotel is very nice. It was clean and the service was excellent. The rooms are nicely appointed. The location is convenient and easy to go in any direction. The front desk staff was welcoming and attentive, as well as friendly. We will stay there again when in the Clearwater area.

High end hotel. Rooftop bar was wonderful with local beers on tap, food,and a great view of Tampa Bay. There was a bar and restaurant on the ground floor as well. The staff was very friendly and helpful. From the decor to the service, definitely a step up from a regular hotel.

My children and I visit Tampa/Clearwater/St Pete at least once a year. We love it! Each time we chose a Marriott because we love the high level of comfort and service. When looking for a getaway for the boys who've worked so hard in school navigating the disruption of the Pandemic, etc. this hotel popped up. Looked good so I booked. Arrived and checked in as usual. The person at the front desk told me they couldn't use the card I had on file for the authorization. No problem. I used another card. She said she couldn't see the authorization on her computer. I log into my bank and could clearly see the amount pending. Showed it to the lady at the desk. She spoke with another lady at the front desk. After a brief discussion she asked for my card info to enter into the computer...I told her to NOT run my card again. I said it at least five times. You do not have permission to run my card again. That was yesterday. Today I happened to check my account and they had run it again. On yesterday. So they waited until I walked away and ran it again. I called from the restaurant where I was having dinner with my children to let the hotel know what had happened. She had me on hold forever as if she was working on getting the manager. The manager never got on the phone. The person on the front desk had no solutions for me. When I returned with my children and asked to speak with the manager on duty I'm told shes gone until morning. Again no solutions and honesty her energy along with all others at the desk showed they could care less. I've disputed it with my bank and will be at the front desk at 9AM to speak with this so-called manager. So, if you travel often and are used to high levels of customer service this is not the place. The hotel itself is basic, in what is a strip mall, with malfunctioning machines and the people clearly don't know what they're doing. My youngest complained that the breakfast danish tastes old and both children said the OJ tasted like eggs. I highly DON'T recommend this hotel. They couldn't care less about me or my children. I can do better at a Courtyard. Called for bath towels and bath rugs were delivered. Annoying. And this fruit fly in the room is equally annoying.

Nice views outside! Drinks are great and the food display was amazing! We did have an undercooked wing. However, the chef himself came and apologized and made us a fresh set of wings! GREAT SERVICE!

Went to the Karol Hotel rooftop bar for the first time. Great views, awesome service and great cocktails and food. We live within walking distance and will be regulars for sure.