Sabrina “Sab” J.
Google
Blatant Disrespect from Staff and Zero Response from Management
I’m leaving this review because the way I was treated here; twice, was unacceptable, and management hasn’t bothered to respond to the detailed email I sent about it.
The staff member in question is the one with red hair and glasses. Both times I’ve had her, her service has been consistently poor. Most recently, I walked in around 10:30 a.m. and waited about five minutes while she walked past me twice to go play with dogs on the floor instead of acknowledging me. Not “busy,” not “didn’t see me” - she looked right at me and chose to ignore me.
I was regular here, and I know the difference between someone being overwhelmed and someone being passive-aggressive. This was deliberate, and it was unprofessional.
I even lowered her tip the last time I had her because of her attitude, and unfortunately this confirmed the behavior wasn’t a one-time thing.
I emailed management directly, explained exactly what happened, and asked for an actual response - not a template. Days later, I still haven’t heard anything. No acknowledgment. No follow-up. No accountability.
This used to be one of my favorite places, but when an employee treats customers like that and management doesn’t even respond, it tells me everything I need to know. At this point, I’m completely fine not coming back.